Some customers have reported that they lost their static IP when minor changes were made to their account. If you lost your static IP due to a move, change of service level, or pricing plan you can easily reorder it through the BellSouth FastAccess Website.

Preliminary Check: Before proceeding it is recommended that you power off all equipment (PC/modem/router/etc) for about 5 minutes then power up and check to see if you are assigned the correct IP.

Step 1
Log on to BellSouth FastAccess Website and select whether you have Residential or Business FastAccess.

Step 2
Click on Upgrade My FastAccess Service from the Existing Customers menu.

Step 3
Enter the telephone number. Click Manage.


Step 4
Enter your primary username (if this is the first time you have used this site) and click Continue. If you have previously set a different username for this site please enter it instead.



Step 5
Select Upgrade or modify my existing FastAccess DSL Service and click Continue.



Step 6
Your current service information will be displayed in the upper left. Available options and services will be shown. Select the Static IP option (and/or any other changes you wish to make) and click Continue and then follow the prompts.
Important Note: Static IP is an additional charge option for some service/speed plans. Your plan may have several options available. If an option is not shown you are not eligible for that service or option. The screen shot below is an example only and does not show all available options or services. Your actual options will vary.



Step 7
When your order is complete you should receive a confirmation email. You can also verify the order status online by checking here. After your order is complete you must reboot your equipment (PC/modem/router/etc). If you have tried the steps above and still do not have the correct static assignment, call the Help Desk at 888-321-2375.

Andy Houtz DSL