ITTM: Troubleshooting Skill Manual

CAPA management, corrective and preventive action, Rootcause analysis, RCA, Problem mapping, FMEA, Failure Mode effect and Analysis, Fault Tree analysis, Fishbone : ISHIKAWA, CTQ Tree (Critical to Quality Tree), AFFINITY DIAGRAM, 5 Why’s, Human errors,

Root Cause Analysis (RCA) is a process to understand the underlying causes of problems in order to prevent future issues. It involves asking "Why?" repeatedly to determine the root cause, typically requiring around 5 iterations. RCA principles include making it continuous, focusing on prevention over blame, and always searching for the root cause rather than stopping at surface explanations. Common leakage reasons for defects include requirements ambiguity, insufficient testing, and outdated test coverage. RCA stats can be used to measure quality and determine where to focus process improvements.

This document provides an overview of Corrective Action Preventive Action (CAPA) and how to implement an effective CAPA process. It defines CAPA and explains the difference between corrective and preventative actions. It outlines the benefits of a mature CAPA system, including increased quality, reduced costs from problems, and improved customer satisfaction. The document then discusses various tools that can be used in the CAPA process, including root cause analysis techniques like 5 Whys, fishbone diagrams, and Pareto charts to identify causes and prioritize actions. Examples are provided for how to apply these tools to analyze specific business processes.

The document discusses moving from a defect reporting approach in software testing to a defect prevention approach using lean principles. It notes that preventing defects from the beginning is far more effective than finding faults later. It asks questions about the current state of testing and defect handling to determine opportunities to focus more on prevention activities like exploratory testing earlier and removing the root causes of defects.

Risk-based testing is a commonly-performed technique for prioritizing tests that must be performed in a short time frame. However, this technique isn't perfect and has some risks in itself. This presentation lists 13 ways a tester can be "fooled by risk."

This webinar discusses and investigates how to conduct root cause analysis. Root cause analysis is something that companies really struggle with. There will be plenty of practical advice in the webinar to help with you understand the concepts and the tools. If you would like to watch the recording of this webinar then copy and paste the below link into your web browser: http://www.mangolive.com/blog-mango/root-cause-analysis-tools-webinar

Tonex offers a 4-day root cause analysis training course for healthcare professionals. The training teaches the concepts, tools, and strategies for conducting effective root cause analyses of safety incidents in healthcare organizations. It aims to educate participants on the root cause analysis methodology and improve their skills so they can independently apply the process. The course outline covers topics like understanding root cause analysis in healthcare, the root cause analysis process, methods for analyzing incidents, and developing action plans. It is designed for healthcare managers, physicians, nurses and other professionals involved in root cause analyses.

This document provides an overview and instructions for using the 7 Quality Control tools: check sheets, stratification, Pareto charts, cause-and-effect (fishbone) diagrams, histograms, control charts, and scatter diagrams. It describes the objective, rules, background and importance of each tool. For each tool, it addresses the purpose, when to use it, procedure, and benefits. The overall goal is to present these tools to address problem solving and quality improvement through structured data collection and analysis.

The document provides guidance on conducting a 5-Why analysis to determine the root cause of problems. It explains that 5-Why fits within the problem resolution request (PRR) process and is used to facilitate problem resolution. The document then covers understanding 5-Why, provides an example, and discusses open-ended versus closed-ended questions. It also outlines the steps for a 5-Why analysis, provides a critique sheet for evaluating 5-Why analyses, and offers general guidelines.

EuroSTAR Software Testing Conference 2008 presentation on Red Hot Testing in a Green World by John Brennen. See more at conferences.eurostarsoftwaretesting.com/past-presentations/

The 8D problem solving process is an approach to systematically solve problems. It involves 8 steps: 1) establishing a team, 2) describing the problem, 3) implementing containment actions, 4) identifying the root cause, 5) verifying countermeasures, 6) implementing permanent corrective actions, 7) preventing recurrence, and 8) congratulating the team. The process provides a structured way for a team to understand the problem, contain it, determine and address its root cause, and ensure it does not happen again.

ABOUT THE TRAINING PROGRAM :- Root cause analysis (RCA) is a class of problem solving methods aimed at identifying the root causes of problems or events. The practice of RCA is predicated on the belief that problems are best solved by attempting to address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By directing corrective measures at root causes, it is more probable that problem recurrence will be prevented. DESIGNED FOR :- Managers, Engineers, Supervisor and officers engaged in maintenance operation and engineering activities. OBJECTIVE :- At the end of the training program, participants will be able - To gain a basic understanding of the problem solving and decision-making process and the applicable quality tools that support this process. - To develop specific competencies to use the structured approach to problem solving and decision making and the supporting quality tools. TRAINING PROGRAM COVERAGE :- - Basic knowledge about RCA program. - What are the RCA tools ? - More about Why- Why analysis ? - Videos and case studies on RCA

Prevent the surprise, become a pro-active test manager. Too often projects suddenly seem to spin out of control. Challenges and risks keep stacking up and the defect count grows exponentially. At the same time, management can put pressure on you, asking when testing will be completed. A surprise? Not really, defects only paint half the picture. The test effort, after all, is primarily determined by the number of tests that need to be completed. For an on the spot status of testing and accurate view on the quality and risks of the entire project we need to organize the test process to provide flexible, up-to-date metrics and trends on a daily basis. E.g. we need a view on baseline vs. actuals and ETC’s on test cases. Advanced metrics will provide answers on what needs to be done tomorrow to stay on track, the location and root cause of issues and who is required to take action. Also the test effort remaining for an acceptable product (or a specific risk level) can be estimated fairly accurately. In addition early involvement and preparation in the development life cycle, performing test intakes rather than reviews, will help you bridge the gap between different development teams and allows you to verify consistency between business requirements, the integration model, functional specifications and technical specifications. It facilitates knowledge transfer and provides you with the “story” behind the specifications. This will help prevent structural issues in an early stage and avoid blocking issues during test execution. This presentation combines daily test metrics and trends with test process dynamics and shows you how to become a “pro-active” test manager. Even better you can apply it tomorrow and take your test process to a distinct higher maturity level.

Exploratory testing approaches like "hotspot" and "coffee break" were presented as ways to optimize time spent testing and find more defects when performing exploratory testing in a service-oriented architecture (SOA). The "hotspot" approach resulted in finding more defects on average but took more time per defect. The "coffee break" approach found fewer defects but in less time. Both approaches provided broader test coverage and additional knowledge of the system compared to traditional testing. The presentation concluded that using a customized mix of both exploratory testing methods can minimize wasted time and add value to a project.

The document discusses various quality control and problem solving tools and techniques including: - Approaches to problem solving like defining the problem, diagnosing causes, implementing remedies, and maintaining improvements - Tools for analyzing problems like cause-effect diagrams, checksheets, control charts, histograms, Pareto charts, and scatter plots - Guidelines for using these tools effectively like how to structure a team, gather and analyze data, identify root causes, and monitor ongoing performance The overall aim is to provide an overview of a structured approach and key analytical methods for quality improvement and problem solving.

The document provides an overview of root cause analysis (RCA) tools and processes. It defines RCA as a systematic process for identifying the root causes of problems in order to prevent recurrence. The document outlines the key concepts, types of causes, common tools like fishbone diagrams and 5 whys, and a 5-step DMAIC process for conducting RCA including defining the problem, measuring its scope, analyzing root causes, implementing solutions, and controlling effectiveness. The goal of RCA is to develop sustainable solutions by understanding underlying causes rather than just addressing symptoms.

This document discusses IBM's approach to advanced defect management. It introduces two of IBM's analytical predictive capabilities: the IBM Defect Reduction Method, which classifies and analyzes defects to find and fix them early, and the Test Planning and Optimization Workbench, which delivers an optimized test strategy and project planning through defect predictions. Using these capabilities, IBM has achieved substantial gains for clients such as reduced costs, accelerated schedules, improved quality, and lower risks. The document provides examples of how IBM has helped validate testing estimates and select accelerators for clients to reduce production defects.

This document provides an overview of root cause analysis (RCA) and common RCA tools. It discusses the CPAR/SCPAR process for documenting problems, determining root causes, and implementing corrective actions. Three common RCA tools are described: 5 Why's analysis involves repeatedly asking why to drill down to the root cause; affinity diagrams group related causes to identify major causes; and fishbone diagrams illustrate the relationship between causes and effects. The document encourages using the appropriate tool based on the problem complexity and provides examples of applying each tool.

This document discusses developing a business case and architecture. It recommends starting with requirements to define the logical and physical architecture and detailed designs. User stories should capture requirements, such as vision, customer experience, solutions, and components. A roadmap charts the integration of products over quarters. A project plan lays out interviewing owners, gathering scenarios, documenting stories, and mapping them to scenarios. A contact checklist is provided to validate figures. The conclusion emphasizes informing stakeholders throughout the process.

Composer has triggered a renaissance in the PHP community, it has changed the way we deal with other people’s code and it has changed the way we share our code. We are all slowly moving to using Composer, from Wordpress to Joomla and Drupal and frameworks in between. But many of us mistreat composer, follow outdated practices or simply lack a few tricks. In this session i’ll get you the low down on how to use composer the right way.

The document discusses analytical and logical reasoning questions that may appear on the NTS common wealth scholarship test. It provides an example of each type of question to help students prepare. The analytical section makes up 40% of the test and contains questions that require logical thinking to determine relationships between different elements. An example analytical reasoning question is presented without the answer to allow students to attempt it on their own. The author encourages practicing these types of questions to sharpen analytical skills for the test.

This document provides tips and tricks for the analytical reasoning section of aptitude tests. It discusses several topics that commonly appear in reasoning questions, such as analogy, odd one out, relationships, series, coding/decoding, data sufficiency, statements and conclusions, visual reasoning, and logical reasoning. For each topic, examples of question types are given along with explanations. The document also recommends several books for further reference to help master analytical reasoning skills.

To Learn more about Presentations go to: http://soappresentations.com/free-downloads/

The document discusses various aspects of unit testing including definitions, benefits, naming standards, and best practices. It provides definitions for terms like error, defect, failure. It outlines the benefits of unit testing like finding bugs early, enabling code refactoring. It discusses what should be tested like boundaries, error conditions. It also provides examples of good test names and guidelines for structuring and naming unit tests.

The document discusses unit testing and provides guidance on effective unit testing practices. It defines key terms like error, defect, and failure. It outlines the benefits of unit testing like finding defects earlier and maintaining stable code. It discusses naming conventions and frameworks for unit tests. It provides examples of different types of unit tests and guidelines for writing good unit tests that are independent, fast, and test all functionality. The document emphasizes testing boundary conditions and errors as well as documenting test cases.

The document discusses various aspects of unit testing including definitions, benefits, naming standards, and best practices. It provides definitions for terms like error, defect, failure. It outlines the benefits of unit testing like finding bugs early, enabling code refactoring. It discusses what should be tested like boundaries, error conditions. It also provides examples of good test names and guidelines for structuring and naming unit tests.

This document provides an overview of software testing concepts and best practices. It defines key terms like errors, defects, and failures. It describes different testing approaches like black box and white box testing. It also outlines different testing levels from unit to system testing. The document emphasizes that testing aims to find defects, but it's impossible to test all possibilities. It stresses the importance of test planning, test cases, defect reports, and regression testing with new versions.

The document provides an introduction to Oracle Application Testing Suite. It discusses the FMStocks sample application that will be used for testing purposes. It covers various testing concepts such as test planning, requirements, cases, strategies and approaches like functional testing.

The document discusses unit testing and provides guidance on how to effectively implement unit testing. It defines unit testing as testing individual units or components of software code to verify they are functioning as intended. The document outlines best practices for unit testing such as writing test cases that cover valid, invalid, and boundary conditions. It also recommends testing frameworks like JUnit that can automate running test cases. Overall, the document advocates for developing a rigorous unit testing strategy and practicing habits like writing tests first and continuously running tests to improve code quality.

Ever tried doing Test First Test Driven Development? Ever failed? TDD is not easy to get right. Here's some practical advice on doing BDD and TDD correctly. This presentation attempts to explain to you why, what, and how you should test, tell you about the FIRST principles of tests, the connections of unit testing and the SOLID principles, writing testable code, test doubles, the AAA of unit testing, and some practical ideas about structuring tests.

A quick overview of some common types of testing: what they are used for, when they are done, and the errors that may be discovered.

Chapter 10: Testing and Quality Assurance 1 Understand quality & basic techniques for software verification and validation. Analyze basics of software testing and testing techniques. Discuss the concept of “inspection” process. Objectives 2 Quality assurance (QA): activities designed to measure and improve quality in a product— and process. Quality control (QC): activities designed to validate and verify the quality of the product through detecting faults and “fixing” the defects. Need good techniques, process, tools, and team. Testing Introduction similar 3 Two traditional definitions: Conforms to requirements. Fit to use. Verification: checking software conforms to its requirements (did the software evolve from the requirements properly; does the software “work”?) Is the system correct? Validation: checking software meets user requirements (fit to use) Are we building the correct system? What Is “Quality”? 4 Testing: executing program in a controlled environment and “verifying/validating” output. Inspections and reviews. Formal methods (proving software correct). Static analysis detects “error-prone conditions.” Some “Error-Detection” Techniques (finding errors) 5 Error: a mistake made by a programmer or software engineer that caused the fault, which in turn may cause a failure Fault (defect, bug): condition that may cause a failure in the system Failure (problem): inability of system to perform a function according to its spec due to some fault Fault or failure/problem severity (based on consequences) Fault or failure/problem priority (based on importance of developing a fix, which is in turn based on severity) Faults and Failures 6 Activity performed for: Evaluating product quality Improving products by identifying defects and having them fixed prior to software release Dynamic (running-program) verification of program’s behavior on a finite set of test cases selected from execution domain. Testing can NOT prove product works 100%—even though we use testing to demonstrate that parts of the software works. Testing Not always done! 7 Who tests? Programmers Testers/Req. Analyst Users What is tested? Unit code testing Functional code testing Integration/system testing User interface testing Testing (cont.) Why test? Acceptance (customer) Conformance (std, laws, etc.) Configuration (user vs. dev.) Performance, stress, security, etc. How (test cases designed)? Intuition Specification based (black box) Code based (white box) Existing cases (regression) 8 Progression of Testing Equivalence Class Partitioning Divide the input into several groups, deemed “equivalent” for purposes of finding errors. Pick one “representative” for each class used for testing. Equivalence classes determined by req./design specifications and some intuition Example: pick “larger” of two integers and . . . Lessen duplication. Complete coverage. 10 Suppose we have n distinct functional requirements. Su ...

The document provides information about manual software testing concepts including priority and severity levels, examples of high severity low priority defects, bases for test case review, contents of requirements documents, differences between web and client-server testing, and bug lifecycles. It also includes answers to common testing questions and examples of test cases for a basic calculator application.

The document provides information about manual software testing practices including definitions of priority and severity for defects, examples of high severity low priority defects, bases for test case review, contents of requirements documents, differences between web application and client server testing, examples of defect reporting, bug lifecycles, and approaches to regression testing. Key details covered include assigning priority by developers and severity by testers, focusing regression testing on modules impacted by fixes, and updating test cases based on changes to functionality or code.

This document provides an overview of software testing and the testing process. It discusses: - The purpose of testing is to find errors and ensure software meets requirements. - The testing process includes test planning, analysis and design, execution, evaluation and reporting. - Key methodologies like unit, integration, system and acceptance testing are explained. - Regression testing is described as important for ensuring changes don't break existing functionality. - The roles of different teams in the testing process and the goals at each testing level are outlined.

The document provides an overview of mocking objects for unit testing. It discusses the problems with testing, such as dependencies on external objects. Mocking objects allows creating test doubles that simulate real objects' behavior for testing in isolation. The document outlines best practices for mocking, such as mocking interfaces rather than concrete classes and verifying expectations. It provides examples of using EasyMock to define mock objects and expected behavior.

1. The document describes an example test series for a simple program that adds two numbers entered by the user. 2. It outlines the initial testing process, including performing simple tests, exploring all parts of the program, looking for more challenging tests, and focusing on boundary conditions. 3. The document discusses techniques for test design such as brainstorming test cases, equivalence partitioning, and boundary value analysis to identify important tests without testing all possible combinations.

The document discusses principles of software testing including why testing is necessary, common testing terminology, and the testing process. It describes the testing process as having six key steps: 1) planning, 2) specification, 3) execution, 4) recording, 5) checking completion, and 6) planning at a more detailed level. It emphasizes prioritizing tests to address highest risks and outlines factors that influence how much testing is needed such as contractual requirements, industry standards, and risk levels.

EuroSTAR Software Testing Conference 2008 presentation on Analysing Your Defect Data for Improvement Potential by Otto Vinter. See more at conferences.eurostarsoftwaretesting.com/past-presentations/

The document provides answers to various questions related to manual software testing practices. It discusses key concepts like priority and severity levels of defects, examples of high severity low priority defects. It also covers the basis for test case review, contents of requirements documents, differences between web and client-server application testing, defect life cycle, and techniques for test plan preparation. The document is a guide for manual testers that aims to enhance their understanding of software testing concepts and best practices.

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This is collection of question & answer in software testing interview job. Part 2 with 10 questions and answers. This is designed by Khoa Bui, which owner of http://www.testing.com.vn site

First manual testing concept in testing life cycle. -------------------------------------------------------------------- mail2web.com

Slide of the tutorial entitled "Paradigm Shifts in User Modeling: A Journey from Historical Foundations to Emerging Trends" held at UMAP'24: 32nd ACM Conference on User Modeling, Adaptation and Personalization (July 1, 2024 | Cagliari, Italy)

If you’ve ever had to analyze a map or GPS data, chances are you’ve encountered and even worked with coordinate systems. As historical data continually updates through GPS, understanding coordinate systems is increasingly crucial. However, not everyone knows why they exist or how to effectively use them for data-driven insights. During this webinar, you’ll learn exactly what coordinate systems are and how you can use FME to maintain and transform your data’s coordinate systems in an easy-to-digest way, accurately representing the geographical space that it exists within. During this webinar, you will have the chance to: - Enhance Your Understanding: Gain a clear overview of what coordinate systems are and their value - Learn Practical Applications: Why we need datams and projections, plus units between coordinate systems - Maximize with FME: Understand how FME handles coordinate systems, including a brief summary of the 3 main reprojectors - Custom Coordinate Systems: Learn how to work with FME and coordinate systems beyond what is natively supported - Look Ahead: Gain insights into where FME is headed with coordinate systems in the future Don’t miss the opportunity to improve the value you receive from your coordinate system data, ultimately allowing you to streamline your data analysis and maximize your time. See you there!

Solar Storms (Geo Magnetic Storms) are the motion of accelerated charged particles in the solar environment with high velocities due to the coronal mass ejection (CME).

Sustainability requires ingenuity and stewardship. Did you know Pigging Solutions pigging systems help you achieve your sustainable manufacturing goals AND provide rapid return on investment. How? Our systems recover over 99% of product in transfer piping. Recovering trapped product from transfer lines that would otherwise become flush-waste, means you can increase batch yields and eliminate flush waste. From raw materials to finished product, if you can pump it, we can pig it.

Java Servlet programs

Everything that I found interesting about engineering leadership last month

Have you noticed the OpenSSF Scorecard badges on the official Dart and Flutter repos? It's Google's way of showing that they care about security. Practices such as pinning dependencies, branch protection, required reviews, continuous integration tests etc. are measured to provide a score and accompanying badge. You can do the same for your projects, and this presentation will show you how, with an emphasis on the unique challenges that come up when working with Dart and Flutter. The session will provide a walkthrough of the steps involved in securing a first repository, and then what it takes to repeat that process across an organization with multiple repos. It will also look at the ongoing maintenance involved once scorecards have been implemented, and how aspects of that maintenance can be better automated to minimize toil.

This is a slide deck that showcases the updates in Microsoft Copilot for May 2024

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To help you choose the best DiskWarrior alternative, we've compiled a comparison table summarizing the features, pros, cons, and pricing of six alternatives.

Manual Method of Product Research | Helium10 | MBS RETRIEVER