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Hays – Our Successful PeopleSoft
9.2 Upgrade And How This Changes
The Future Model
Friday 27th February 2015
Mark Thomas and Sean Earlam
Hays Specialist Recruitment
Hays PeopleSoft upgrade
Hays PeopleSoft upgrade
WHY UPGRADE?
BENEFITS
• WORKCENTRES
• ACTIVITY GUIDES
• COMPANY DIRECTORY
• FORMS & APPROVALS
BUILDER
PREP TO WORK
ON
TOP FEATURES
BENEFITS
• SEARCH
• LOOK & FEEL
• NAVIGATION
• INTERACTION HUB
9.0 OUT OF PAYROLL SUPPORT - JUNE 2015
TECHNICAL UPGRADE FUNCTIONAL UPGRADE
2013-2015 2015

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SAP implementation (Systems, Applications & Products implementation) refers to the name of the German company SAP SE, and is the whole of processes that defines a complete method to implement the SAP ERP enterprise resource planning software in an organization. The SAP implementation method described in this entry is a generic method and not a specific implementation method as such. It is based on best practices and case studies from various literature sources and presents a collection of processes and products that make up a complete implementation method to allow any organization to plan and execute the implementation of SAP software.

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GOVERNANCE
INTERNAL
AUDIT
RESOURCE MODEL AND
PROGRAMME CONTROLS
PEOPLESOFT: UPGRADE METHODOLOGY
 Used Oracle recommended methodology
 Upgrade manual for each module
 Includes:
– Cumulative feature overview
– Compare reports
– Move to production (MTP)
PEOPLESOFT UPGRADE: JOURNEY SO FAR…
Initial
Pass
Cumulative
Feature
Overview
Tool
Project
Methodology
Compare
Reports
System &
Integration
Inventory
PEOPLESOFT UPGRADE – BUSINESS ACCEPTANCE
TESTING
 Full-time Senior Business Manager for duration of programme
 Responsibilities include Business Testing and Business Readiness
 Core team of 8 Business Testers from BAT to STORM
 Created Test and Readiness strategies
 Designed over 900 test cases
 Flexed to 150 users for online Performance Test
 Business Readiness
– Update user manuals/SOPs
– Only training where significant functional changes
– IT “Talking Shows”

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The document provides an overview of SAP architecture and modules. It describes that SAP was founded in 1972 and is a leading provider of business software solutions. It explains that SAP uses a three-tier client-server architecture with presentation, application and database layers. It also summarizes some of the main HR modules in SAP including personnel administration, time management and payroll processing.

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CUTOVER PROCESS
 Planning
 Pre-work
 Actual
 Post
 Huge work
 Testing
 Dedicated resources
 Post-cutover – Storm Support
 Roles & responsibilities
 Risk management
PEOPLESOFT UPGRADE – LIVE CUTOVER PLANNING /
CONSIDERATIONS
 Realistic timed plan
 Resource planning
 Logistical challenges
 Communication plan – project team, stakeholders and
users
 Escalation procedures
 Rollback scenario planning
 Storm Support plans
SOME TAKEAWAYS FOR YOU
 Appoint Project Manager early
 Trusted partners selection
 Governance
 Communication
 Accelerated release
 Resource challenges (onsite v offsite)
 Change Freeze
 Practice Practice Practice!
WHAT’S NEXT FOR HAYS?
Exploit the opportunity!
– Application features
– PS Delivery Model

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KEY MESSAGES FROM ORACLE OPEN WORLD
Case study one
The proactive organisation will gain the most
Take time to respond to the new methodology
Look at your internal processes and roles
Develop new working relationships between IT and
LOB
Improves maintenance strategy
Reduces time to identify and apply fixes
Ability to extract and apply enhancements
Take advantage of new enhancements earlier
Evaluate feasibility of level-loading our upgrades
KEY MESSAGES FROM ORACLE OPEN WORLD
Case study two: PUM – Impact Post Upgrade
CONTINUOUS DELIVERY MODEL
 Take only the changes you want
 Take changes when you want them
 Maintain strategic customisations
 Eliminate need for major upgrades
WHO & WHAT WILL THE CHANGING DELIVERY
MECHANISM IMPACT?
 Users
 Functional Analysts
 Development capability
 Maintenance strategy
 Stakeholders
 Technology
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HAYS: RELEASE SCHEDULE DETERMINATION
 Will split Maintenance & Enhancement releases
 Releases structured around business users
 Maintenance
 Enhancements
 Overall, match release timetable to Oracle’s
release strategy
9.2 Go-live
VO1
March 2015
Configuration
Release
VO2
June 2015
Configuration
Release
VO3
September
2015
Configuration
Release
V04
December
2015
Make
Me
Current
~ Mid
2016
EVOLUTION OF HAYS INTERNAL ROLES: THE
CHALLENGE
Traditional model:
 Functional = requirements
 Technical = build
 Business = testing
New model:
 Tools – configurable
 Functional team – delivery not a
technical project
 Establishment of SME teams
 Drive Business Education &
Process Optimisation
19
EVOLUTION OF HAYS INTERNAL ROLES: THE
MODEL
Professional Qualifications
Experience
Senior
Relationship
Manager
• Commercial Judgement
• Management skills
Architect/
Manager
• Commercial Awareness
• Leadership Skills
• Business Value Judgement
• Architectural Awareness
Business Function
Owner
• Business focussed
• Technical skill
• Business Process Engineering
• Change Management
Senior Business Function Team
Member
• Requirements Gathering
• Functional & Technical Design
• Testing
• Development
Business Function Team Member
Degree or equivalent
in IT related discipline
Levels
7
6
5
4
APMG Change
Management Qualification
CSM Agile Scrum
Qualification
Six Sigma
Prince2 Practitioner
WHERE TO GO FOR ADDITIONAL INFORMATION
 Oracle’s PeopleSoft Information Portal
www.peoplesoftinfo.com
 Whitepaper: Adapting to PeopleSoft Continuous Delivery –
published in September 2014
https://docs.oracle.com/cd/E57469_01/adapting_to_peoplesoft
_continous_delivery.pdf
 YouTube: PeopleSoft 9.2 Delivery Model -
https://www.youtube.com/watch?v=SKzPcPz7qn4

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Hays PeopleSoft upgrade

  • 1. Hays – Our Successful PeopleSoft 9.2 Upgrade And How This Changes The Future Model Friday 27th February 2015 Mark Thomas and Sean Earlam Hays Specialist Recruitment
  • 4. WHY UPGRADE? BENEFITS • WORKCENTRES • ACTIVITY GUIDES • COMPANY DIRECTORY • FORMS & APPROVALS BUILDER PREP TO WORK ON TOP FEATURES BENEFITS • SEARCH • LOOK & FEEL • NAVIGATION • INTERACTION HUB 9.0 OUT OF PAYROLL SUPPORT - JUNE 2015 TECHNICAL UPGRADE FUNCTIONAL UPGRADE 2013-2015 2015
  • 6. PEOPLESOFT: UPGRADE METHODOLOGY  Used Oracle recommended methodology  Upgrade manual for each module  Includes: – Cumulative feature overview – Compare reports – Move to production (MTP)
  • 7. PEOPLESOFT UPGRADE: JOURNEY SO FAR… Initial Pass Cumulative Feature Overview Tool Project Methodology Compare Reports System & Integration Inventory
  • 8. PEOPLESOFT UPGRADE – BUSINESS ACCEPTANCE TESTING  Full-time Senior Business Manager for duration of programme  Responsibilities include Business Testing and Business Readiness  Core team of 8 Business Testers from BAT to STORM  Created Test and Readiness strategies  Designed over 900 test cases  Flexed to 150 users for online Performance Test  Business Readiness – Update user manuals/SOPs – Only training where significant functional changes – IT “Talking Shows”
  • 9. CUTOVER PROCESS  Planning  Pre-work  Actual  Post  Huge work  Testing  Dedicated resources  Post-cutover – Storm Support  Roles & responsibilities  Risk management
  • 10. PEOPLESOFT UPGRADE – LIVE CUTOVER PLANNING / CONSIDERATIONS  Realistic timed plan  Resource planning  Logistical challenges  Communication plan – project team, stakeholders and users  Escalation procedures  Rollback scenario planning  Storm Support plans
  • 11. SOME TAKEAWAYS FOR YOU  Appoint Project Manager early  Trusted partners selection  Governance  Communication  Accelerated release  Resource challenges (onsite v offsite)  Change Freeze  Practice Practice Practice!
  • 12. WHAT’S NEXT FOR HAYS? Exploit the opportunity! – Application features – PS Delivery Model
  • 13. KEY MESSAGES FROM ORACLE OPEN WORLD Case study one The proactive organisation will gain the most Take time to respond to the new methodology Look at your internal processes and roles Develop new working relationships between IT and LOB
  • 14. Improves maintenance strategy Reduces time to identify and apply fixes Ability to extract and apply enhancements Take advantage of new enhancements earlier Evaluate feasibility of level-loading our upgrades KEY MESSAGES FROM ORACLE OPEN WORLD Case study two: PUM – Impact Post Upgrade
  • 15. CONTINUOUS DELIVERY MODEL  Take only the changes you want  Take changes when you want them  Maintain strategic customisations  Eliminate need for major upgrades
  • 16. WHO & WHAT WILL THE CHANGING DELIVERY MECHANISM IMPACT?  Users  Functional Analysts  Development capability  Maintenance strategy  Stakeholders  Technology  Oracle relationship
  • 17. HAYS: RELEASE SCHEDULE DETERMINATION  Will split Maintenance & Enhancement releases  Releases structured around business users  Maintenance  Enhancements  Overall, match release timetable to Oracle’s release strategy 9.2 Go-live VO1 March 2015 Configuration Release VO2 June 2015 Configuration Release VO3 September 2015 Configuration Release V04 December 2015 Make Me Current ~ Mid 2016
  • 18. EVOLUTION OF HAYS INTERNAL ROLES: THE CHALLENGE Traditional model:  Functional = requirements  Technical = build  Business = testing New model:  Tools – configurable  Functional team – delivery not a technical project  Establishment of SME teams  Drive Business Education & Process Optimisation
  • 19. 19 EVOLUTION OF HAYS INTERNAL ROLES: THE MODEL Professional Qualifications Experience Senior Relationship Manager • Commercial Judgement • Management skills Architect/ Manager • Commercial Awareness • Leadership Skills • Business Value Judgement • Architectural Awareness Business Function Owner • Business focussed • Technical skill • Business Process Engineering • Change Management Senior Business Function Team Member • Requirements Gathering • Functional & Technical Design • Testing • Development Business Function Team Member Degree or equivalent in IT related discipline Levels 7 6 5 4 APMG Change Management Qualification CSM Agile Scrum Qualification Six Sigma Prince2 Practitioner
  • 20. WHERE TO GO FOR ADDITIONAL INFORMATION  Oracle’s PeopleSoft Information Portal www.peoplesoftinfo.com  Whitepaper: Adapting to PeopleSoft Continuous Delivery – published in September 2014 https://docs.oracle.com/cd/E57469_01/adapting_to_peoplesoft _continous_delivery.pdf  YouTube: PeopleSoft 9.2 Delivery Model - https://www.youtube.com/watch?v=SKzPcPz7qn4