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Brand success in a rapidly changing,
post recession, growth focussed world




Copyright Yellowwood Future Architects 2011
the age of optimism
          to
 the age of anxiety
The WORLD in 2020

      Half Empty                             Half Full
 Protectionism, zero sum logic,        Second brains. Augmented
    east versus west, Resource           reality lenses. Wireless
      scarcity. Social unrest.            intelligent embedded
Unemployment. Food shortages,         biotechnology. Shared value,
 failing states, global warming       new capitalism, Community.
 and failure to deal with climate       Collaborative healthcare.
change, energy and food security            Multipolar power.
crises, global struggle to control      Entrepreneurship. Infinite
  natural resources, economic                personalisation.
imbalances, genetic polarisation,      Regionalisation. Ubiquitous
    global terrorism, powerful       connectivity. Centralising data.
  protectionism, brain jacking,        Collective buying. Realtime.
   mechanical arbitrage, social       Genetic, Urban utopia, virtual
 manipulation and surveillance       peacekeeping, metamaterials,,
states, cognitive surplus, google              avatar reality
   stupid, nuclear proliferation
Assuming we continue on this path…




International scenarios, Mind of a fox   Peak Oil

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Goodbye to proof             get into beta-thinking
and a rapid experiential approach to innovation
and change
“Jump in and move quickly. It‟s not that
   you have to get everything perfect.
Perfect can be the enemy of the good.”
2011 Trends
and the    shape of
 things to come…
Our Sources

Inhabitat. Trendwatching. Economist.
GottaQuirk. Faith Popcorn. Flux Trends.
Urban Sprout. McKinsey Quarterly. JWT.
TED. thecoolhunter. Bizcommunity.
Harvard Business Review. Trend Hunter.
Mashable. Notcot. 10and5. Cherryflava.
Omnicom and TBWA Group.
Our clients‟ wisdom and experience.
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 To manage productivity and contain costs, companies should focus on labour and space by cross-training employees rather than downsizing, and subletting excess space.  Establishing strong supplier partnerships, reviewing storage methods, and outsourcing non-core functions can maximize supply chain efficiencies. Regular cycle counts using mobile technologies can also improve accuracy and visibility.  As the economy grows, supply chain managers must ensure they have the right staffing to handle current and future operations, especially replacing soon-to-retire senior executives, in order to build bench strength and carry institutional knowledge forward. A cost analysis can also help optimize margins by identifying unprofitable clients.

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Interconnect
Seize Social
Engage
Do what you say and say what you do
Wield your crowd
Collaborate
Value value
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How is the web affecting your businessHow is the web affecting your business
How is the web affecting your business

The document discusses how the web is affecting businesses. It covers major trends like participation and user-generated innovation. It discusses how social media is changing how customers behave and how businesses create value. Companies need to think about becoming media companies that provide constant content to users. The customer decision journey is now more complex, as customers research companies online at every moment. Everything a company does now contributes to its marketing and brand.

social businesssocialweb 2.0
This is our philosophy and we have
found an international partner that
shares our view and has developed a
model for evaluating and developing
      effective engagement…
Introducing




Founded nearly 20 years ago in the UK by a planner called
Mike Hall

Now a global boutique operating across 8 countries globally
with a team of highly innovative and insight obsessed people.

They have a unique set of tools and principles of branding to
give a more holistic, multi-dimensional view.
And a UNIQUE tool called…




Used to identify the top ten most engaging brands in the UK, US,
China and Australia and what makes them so engaging
Top 10 in UK & US

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South Africa is next…
Thank you for your time…
If you think it would be valuable for more people in your business to be
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implications for your business and brand and to brainstorm the actions
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A Hundred Years in a Decade

  • 1. Brand success in a rapidly changing, post recession, growth focussed world Copyright Yellowwood Future Architects 2011
  • 2. the age of optimism to the age of anxiety
  • 3. The WORLD in 2020 Half Empty Half Full Protectionism, zero sum logic, Second brains. Augmented east versus west, Resource reality lenses. Wireless scarcity. Social unrest. intelligent embedded Unemployment. Food shortages, biotechnology. Shared value, failing states, global warming new capitalism, Community. and failure to deal with climate Collaborative healthcare. change, energy and food security Multipolar power. crises, global struggle to control Entrepreneurship. Infinite natural resources, economic personalisation. imbalances, genetic polarisation, Regionalisation. Ubiquitous global terrorism, powerful connectivity. Centralising data. protectionism, brain jacking, Collective buying. Realtime. mechanical arbitrage, social Genetic, Urban utopia, virtual manipulation and surveillance peacekeeping, metamaterials,, states, cognitive surplus, google avatar reality stupid, nuclear proliferation
  • 4. Assuming we continue on this path… International scenarios, Mind of a fox Peak Oil
  • 5. Goodbye to proof get into beta-thinking and a rapid experiential approach to innovation and change
  • 6. “Jump in and move quickly. It‟s not that you have to get everything perfect. Perfect can be the enemy of the good.”
  • 7. 2011 Trends and the shape of things to come…
  • 8. Our Sources Inhabitat. Trendwatching. Economist. GottaQuirk. Faith Popcorn. Flux Trends. Urban Sprout. McKinsey Quarterly. JWT. TED. thecoolhunter. Bizcommunity. Harvard Business Review. Trend Hunter. Mashable. Notcot. 10and5. Cherryflava. Omnicom and TBWA Group. Our clients‟ wisdom and experience. Our talent pool.
  • 11. “A revolution doesn‟t happen when society adopts new tools. It happens when society adopts new behaviours.”
  • 12. View Don Tapscott’s “Growing Up Digital” at Ericsson 2020 http://www.ericsson.com/campaign/20about2020/ (Scroll cursor over people to bring up Title)
  • 15. But still a scarcity of INTELLIGENCE Infographics make it beautiful
  • 16. Online culture IS the culture
  • 18. “Digital is not a set of channels. It is the context for all of our marketing”
  • 19. Key questions to be asking yourself… • Are you and your partners still looking at digital as another channel or the context framing and informing all behaviour? • Do you truly understand what is driving your customers‟ and employees‟ behaviours now? • Have you unpacked the mobile opportunity and challenges for this year‟s marketing plan and brand success? • Are you tapping into infinite information to increase your success and to drive value for customers? • Is your brand and brand team‟s psyche an experimental one that enables leaping and learning and a beta-state mind set? • Do you still distinguish between the ON and OFF world? • Are you using different media differently and providing valuable brand content? • Is your brand operating in the NOW, ON real time, constantly actions and engagement world?
  • 23. “Watch the final video of the Old Spice response, part of the largest interactive, participatory campaign to date. Actor Isaiah Mustafa camped out with a film crew and filmed responses to reactions and suggestions from social media platforms. More people watched these videos in 24 hours than saw Obama‟s presidential victory speech.” http://www.youtube.com/watch?v=nFDqvKtPgZo
  • 24. Consumers trust each other “Each year, consumers make more than 500 billion online impressions on one another about products and services.” “Roughly 25% of tweets contain links.”
  • 26. Collectives Kickstarter enables crowdfunding of creative projects
  • 27. “Social networking is becoming social production”
  • 28. View “The Power of Collaboration” by Michael Dell at Ericsson 2020” http://www.ericsson.com/campaign/2 0about2020/ (Scroll cursor over people to bring up Title)
  • 32. Key questions to be asking yourself… • Is your role to create perfection and control or have you learned to be a shaper and sharer brand and brand builder? • Do you understand your brands social quotient and social graph both internally and externally? • Are you still in monologue mode focussed on what you want people to think and believe or have you started to involve , collaborate and engage ? • Does your CEO really understand that how you behave is more important than what you say? • Are you surrounded by communication partners obsessed about ideas that create trans-media potential or are you still engaging ATL and BTL?
  • 33. Key questions to be asking yourself… • Does your customer segmentation reflect how your customers see themselves and organise themselves? • Are your employees all empowered to be your social ambassadors and advocates? • Who is in charge of your integrated customer experience? • Are your differentiators authentic? Will they survive transparency tyranny? • Are your marketers asking the right questions? Is live market intelligence helping you leap and learn, tweak and beta-test?
  • 35. “Consumers are still buying things, but they‟re becoming more conscious of what they actually need, and why. Coca Cola Happiness Stations and World Cup taverns helped township dwellers who couldn‟t afford tickets to enjoy the experience of the 2010 World Cup Amazon encourages readers to sell back their read books, offering free postage back to Amazon PiggyMojo is a mobile service to help couples save. Every time an impulse buy is resisted, your partner is notified of the value saved
  • 36. Simply Useful Only what I value MasterCard and Visa have both developed contact-free, „tap-and-go‟ payment systems
  • 37. “The rich world will continue to suffer from anaemic growth for years to come. The emerging world, by contrast, will be a whirling hub of dynamism and creativity… And it will account for a disproportionate share of business innovations
  • 38. Brands need to understand and encapsulate the youthfulness and optimism of emerging markets.
  • 40. Key questions to be asking yourself… • Do you intimately understand your customers’ value equation, value trade offs and where they perceive value in your brand? • Are you building Afro-optimism and entrepreneurship into your psyche and skills? • Have you maximised the opportunity in localisation AND status obsession? • Are you looking for innovation ideas in emerging markets or do you still think west is best? • Do you understand the cost and impact of new consumer protection acts and increased government involvement in your brand building and communication activities?
  • 42. Business is increasingly viewed as major causes of social, environmental and economic problems. They are prospering at the expense of our community and our future
  • 43. From Profit to Purpose Generosity becomes embedded and spreads beyond the developed world. “87% of global consumers expect companies to consider societal interests equal to business interests.” Edelman, November 2010
  • 44. “Only a company that produces a Triple Bottom Line is taking account of the full cost involved in doing business.“ The Economist M&S encourages their shoppers to hand in old gadgets for recycling. Holiday Inn pedometers with keys to encourage walking Water Pebble monitors water used De Vegetarische Slager – during a shower to help you save The Vegetarian Butcher
  • 45. Key questions to be asking yourself… • Does your CEO believe its philanthropy or self interested to create economic value by creating societal value? • Should you not be embedding shared value in your thinking and operating or giving it to the CSR department? • Have you discovered the profit in being sustainable and planet conscious? • How generous is your mind set, culture and general ethic or is this still a threat to margins rather than a customer growth opportunity? • Will your industry need to respond to a consumers‟ desire for healthier living and reduced consumption?
  • 47. The rules of the game for 2011 Anxiety Antidote Must be Mobile Insight Inside Interconnect Seize Social Engage Do what you say and say what you do Wield your crowd Collaborate Value value Embrace entrepreneurialism & emerging energy Define new prosperity pillars
  • 48. and… one more thing…
  • 49. The World is brand new New Technology New Thinking New Ideas New behaviours
  • 50. A new era of brands and communications It‟s about intimate and engaging conversations Based on dialogue, not monologue And forging a deeper relationship with the people you talk to Through participation and active involvement And being open and transparent
  • 51. The future of branding is
  • 52. Brands that deliver against this agenda create greater word of mouth, advocacy, sales and loyalty
  • 53. This is our philosophy and we have found an international partner that shares our view and has developed a model for evaluating and developing effective engagement…
  • 54. Introducing Founded nearly 20 years ago in the UK by a planner called Mike Hall Now a global boutique operating across 8 countries globally with a team of highly innovative and insight obsessed people. They have a unique set of tools and principles of branding to give a more holistic, multi-dimensional view.
  • 55. And a UNIQUE tool called… Used to identify the top ten most engaging brands in the UK, US, China and Australia and what makes them so engaging
  • 56. Top 10 in UK & US
  • 57. South Africa is next…
  • 58. Thank you for your time… If you think it would be valuable for more people in your business to be exposed to the trends, we’d be very happy to come to your offices and share it with your team. We can also facilitate a workshop to unpack the implications for your business and brand and to brainstorm the actions that need to be taken to leverage the opportunities and mitigate the risks. Please contact sonjal@ywood.co.za if you would like to arrange a session. Copyright Yellowwood Future Architects 2011