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Big Content
Inspiration For Your Small Business
@GerryMoran | MarketingThink.com
February 24, 2014
86% of customers will pay more for a better
experience – up to 25% more!
Source:CEI
“It’s still like the wild, wild west when it comes to
connecting content to the customer experience.
Source: MarketingThink.com
86% of customers will pay more for a better
experience – up to 25% more!
Source:CEI
The typical buying process is filled with
opportunities to leverage content.

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86% of customers will pay more for a better
experience – up to 25% more!
Source:CEI
Video
Infographics
Store
SocialWebsites
Email
Events
86% of customers will pay more for a better
experience – up to 25% more!
Source:CEI
Content 	
  
Consideration	
  
Store Experience	
  
Humans	
  have	
  an	
  8-­‐second	
  a0en1on	
  span	
  	
  
—	
  a	
  goldfish	
  has	
  a	
  9-­‐second	
  hold.	
  	
  
Source: Microsoft
5 Things I Learned From Big Brands To Help You
Differentiate Your Small Business
Storytelling	
   Educate	
   Simplicity	
  Nimble	
   Document	
  

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5 Big Content Things
You Can Do For Your Small Business Today!
More people are consuming video content
— whether or not you create it.
(74% of all internet traffic will be video-driven, by 2017)	
  
Make it easier for customers walk
into your digital world — so they
walk into your ‘store.’
•  Focus on 3 channels
— Choice of YouTube, Instagram, Facebook,
Twitter, LinkedIn, blog
— Post until your per-messages begin to
decrease
•  Don’t over-think: instructions, stories
•  Focus on the details — so you get found
Customers Purchase After Viewing A Content.
(64%	
  of	
  consumers	
  are	
  more	
  likely	
  to	
  buy	
  a	
  product	
  	
  
aCer	
  watching	
  a	
  video	
  about	
  it	
  —	
  Adelie	
  Studios,	
  2015	
  )	
  

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Tell your story so customers want to
finish it by visiting your store:
•  Content series — how-to, customer service,
seasonal advice, questions to ask
•  Drive to your web site
•  Make it easy to take the next step – in video
CTA, near-video CTA
The Best Small Businesses Differentiate
Themselves With Content.
(Only	
  24	
  percent	
  of	
  brands	
  are	
  using	
  online	
  video	
  to	
  market	
  
to	
  consumers	
  –	
  Adelie	
  Studios,	
  2015	
  )	
  
Differentiate and establish your
small business with content:
•  Personlize your content
— be the brand
•  Train one content evangelist
— establish your voice
•  Educate. Explain why. Don’t Sell.
Content Makes Your Brand Sticky
— in a good way!
(The	
  average	
  internet	
  user	
  spends	
  88%	
  more	
  1me	
  on	
  a	
  
website	
  with	
  video	
  than	
  without	
  –	
  Adelie	
  Studios,	
  2015	
  )	
  

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This document discusses how leaders can use stories to inspire and influence others. It provides 5 types of stories that leaders can tell: 1) Challenge stories to overcome obstacles, 2) Connecting stories to relate experiences, 3) Metaphoric stories to articulate concepts visually, 4) Visionary stories to sell grand dreams and influence change, and 5) Cautionary stories to avoid past mistakes. Each story type is explained and an example leader is given to illustrate how that type of story can be used and its impact. The document encourages leaders to incorporate purposeful storytelling in their communication.

presentationeugene chengstorytelling
Own the visual storytelling
opportunity to get your customers
coming back for more.
•  Put yourself in the customer’s shoes and
understand their questions & issues
— write it down
•  Create a content for each question or issue
•  Wrap this in a story — so it all makes sense
Video and images drive company engagement
— when customers are not in your store.
(Content	
  with	
  images	
  drive	
  94%	
  more	
  engagement	
  than	
  
content	
  without	
  –	
  Jeff	
  Bullas,	
  2015	
  )	
  
Find a way to let your customers
experience your small business —
when you are closed.
•  Create the buzz so your customers are talking
about you with other customers — about that
clever video.
•  Tie into the news — snowstorm, etc.
•  Embed on your web site, blog, social media,
etc.
Thanks In/GerryMoran@GerryMoran | Twitter & Instagram
SlideShare.net/MarketingThink
MarketingThink.com

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Big Content Inspiration For Your Small Business

  • 1. Big Content Inspiration For Your Small Business @GerryMoran | MarketingThink.com February 24, 2014
  • 2. 86% of customers will pay more for a better experience – up to 25% more! Source:CEI
  • 3. “It’s still like the wild, wild west when it comes to connecting content to the customer experience. Source: MarketingThink.com
  • 4. 86% of customers will pay more for a better experience – up to 25% more! Source:CEI The typical buying process is filled with opportunities to leverage content.
  • 5. 86% of customers will pay more for a better experience – up to 25% more! Source:CEI Video Infographics Store SocialWebsites Email Events
  • 6. 86% of customers will pay more for a better experience – up to 25% more! Source:CEI Content   Consideration   Store Experience  
  • 7. Humans  have  an  8-­‐second  a0en1on  span     —  a  goldfish  has  a  9-­‐second  hold.     Source: Microsoft
  • 8. 5 Things I Learned From Big Brands To Help You Differentiate Your Small Business Storytelling   Educate   Simplicity  Nimble   Document  
  • 9. 5 Big Content Things You Can Do For Your Small Business Today!
  • 10. More people are consuming video content — whether or not you create it. (74% of all internet traffic will be video-driven, by 2017)  
  • 11. Make it easier for customers walk into your digital world — so they walk into your ‘store.’ •  Focus on 3 channels — Choice of YouTube, Instagram, Facebook, Twitter, LinkedIn, blog — Post until your per-messages begin to decrease •  Don’t over-think: instructions, stories •  Focus on the details — so you get found
  • 12. Customers Purchase After Viewing A Content. (64%  of  consumers  are  more  likely  to  buy  a  product     aCer  watching  a  video  about  it  —  Adelie  Studios,  2015  )  
  • 13. Tell your story so customers want to finish it by visiting your store: •  Content series — how-to, customer service, seasonal advice, questions to ask •  Drive to your web site •  Make it easy to take the next step – in video CTA, near-video CTA
  • 14. The Best Small Businesses Differentiate Themselves With Content. (Only  24  percent  of  brands  are  using  online  video  to  market   to  consumers  –  Adelie  Studios,  2015  )  
  • 15. Differentiate and establish your small business with content: •  Personlize your content — be the brand •  Train one content evangelist — establish your voice •  Educate. Explain why. Don’t Sell.
  • 16. Content Makes Your Brand Sticky — in a good way! (The  average  internet  user  spends  88%  more  1me  on  a   website  with  video  than  without  –  Adelie  Studios,  2015  )  
  • 17. Own the visual storytelling opportunity to get your customers coming back for more. •  Put yourself in the customer’s shoes and understand their questions & issues — write it down •  Create a content for each question or issue •  Wrap this in a story — so it all makes sense
  • 18. Video and images drive company engagement — when customers are not in your store. (Content  with  images  drive  94%  more  engagement  than   content  without  –  Jeff  Bullas,  2015  )  
  • 19. Find a way to let your customers experience your small business — when you are closed. •  Create the buzz so your customers are talking about you with other customers — about that clever video. •  Tie into the news — snowstorm, etc. •  Embed on your web site, blog, social media, etc.
  • 20. Thanks In/GerryMoran@GerryMoran | Twitter & Instagram SlideShare.net/MarketingThink MarketingThink.com