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I'm using IE8 on Windows 7. I'm trying to delete an add-on from my "Manage Add-ons" panel. But when I double click the add-on I'd like to delete, the "Remove" button is grayed out. Only the disable option is available.

I've gone to the path it points to and deleted that folder. I've also searched the registry to delete keys and went to Control Panel to uninstall the related installation package.

Any ideas?

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5 Answers 5

Reset to default
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How to manually remove stubborn add ons in Internet Explorer.

Set a manual restore point

Double click the add on, you will get a pop up window, hit the copy button and save to a text file, close IE, then copy the Class ID number with brackets from the text file, then search (> Keys) (match whole string only) the registry for this string, then delete all found from the registry, there may be many of these unique keys, use F3 to find all of them.

Be sure to collapse the registry before you start the search.

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Example Text:

Name: Groove GFS Browser Helper

Publisher: Microsoft Corporation

Type: Browser Helper Object

Version: 14.0.4761.0

File date:

Date last accessed: ‎Today, ‎April ‎08, ‎2011, ‏‎2 minutes ago

Class ID: {72853161-30C5-4D22-B7F9-0BBC1D38A37E}

Use count: 1

Block count: 21

File: GROOVEEX.DLL

Folder: C:\Program Files (x86)\Microsoft Office\Office14

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  • perfect! worked great
    – Kyle Cureau
    Commented Apr 8, 2011 at 17:39
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Get AutoRuns from Sysinternals (owned by Microsoft) and go to the Internet Explorer tab. You should be able to either disable or remove the add-on.

Or check in your add-remove programs to see if it's a program listed there.

Or, if it's not in add-remove programs, get Revouninstaller, which will allow you to uninstall items that are not listed in the windows add-remove programs.

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Open Internet Explorer >> Tools Menu >> Then select Internet Options >> Then Advanced tab.> then select reset at the button Then tick Personal Settings and >> Reset again. and you are Done.

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  • Last option to reset internet explorer settings is not a good option as this can cause all of your bookmarks to be removed as well. Make a copy before doing this first, then copy the folder back when done. If you perform those steps first then you should be ok. Removing the registry entries is your best option for those that understand the registry. Restore point not needed but you do need to make an export copy of your registry just in case.
    – user445310
    Commented May 6, 2015 at 2:01
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I used Hijack This from Trend Micro... I found the disabled addon that could not be removed, noted the name, Ran Hijack This, checked the box by the stubborn addon, then clicked fix. You should be very careful with this tool. The addon was a BHO, unfortunately not much of a browser helper.

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Had a similar problem using Internet Explorer 11 and Windows 8.

The following malware installed itself into the browsers Add-ons under the “Run without Permissions” section.

  • NiceeOffieRs
  • MinImumPrice
  • NettoCoupon
  • 50CoupOns
  • CheApMe
  • kueepIttBrowsE

I could not disable them as the disable button was greyed out.

First I uninstalled any programs that looked unusual via the Control Panel.

Follow this posting I copied and pasted the Add-On details into notepad. Opened Regedit and searched for the keys. Each of these had 7 keys to delete.

Not 100% sure they are gone for good… Why IE allows unknown Add-ons to install in “Run without Permissions” section I don’t understand… IN the IE Add-Ons you have to click the drop down button to locate this section which is not that easy to find.

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  • This is not really an answer is it?
    – Dmitry Grigoryev
    Commented May 28, 2015 at 21:56

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