I recently (one month back) upgraded my plan from Sintel and replaced my device (to a Samsung S24). Since then, I feel like I made the biggest mistake of my life, as my mobile network keeps dropping intermittently. I have had multiple rounds of conversations with Singtel customer care to troubleshoot the issue, and they finally concluded that the device itself is defective.
I called Samsung customer care and requested that they replace the device. They mentioned that it can be done only when you send your device for repair to let the team diagnose and confirm the issue. Now today, I got a message from Samsung that the device is not ready due to some pending parts. Now that you have acknowledged that the mobile is defective why can't it be replaced? I have already suffered a lot in following up with Singtel customer care and troubleshooting the issue, switching/replacing SIM, and doing backup/restore of data multiple times. The network issue is inconsistent, and it was not even caught during the initial diagnostic by the Samsung service center, and there is no surety that the device will work after repair. Even if they repair, I have to bring the device back and observe (suffer) the issue. I am scared if the issue is not resolved, then I will have to go through the same process of backup/restore again, which I have already done multiple times. Why can't Samsung replace the device when it has been confirmed defective from day 1? Why should I accept a defective device from Samsung? I have already suffered a lot; please don't make me suffer more. Every time, I have to spare time from my hectic schedule to follow up with customer care and do all the troubleshooting.
I wish I could undo my decision to upgrade my plan and the device (I should say downgrade). I am kind of clueless about when this problem will be resolved.
