Hi, it is not a solution. I called the hotline and they actually suggested to just change the faulty module at half of the price. This same price is what I will pay for an entirely new LCD screen outside. What kind of resolution is this? There is no sincerity from Samsung at all. Afterall, since this issue is so rampant, it should be a manufacturing and make issue. Why should customer be paying for it?
I am furious as first I wrote in via Samsung Members, only to receive a generic answer and asked to go down to Service Centre, then I spend time, petrol and carpark fee to only hear your customer service person saying either you pay or escalate and she did not even look at the phone. To be fair, she was polite but not useful. Then calling your hotline, your colleague on the line make it sound like an irresistable offer, but is literally paying a full LCD replacement price outside for repairing the module.
Customer service is not just paying lip service with polite customer service person, it is genuinely wanting to retain customers with real solution that matters!
So much for being a supporter for 20 years...I am going to switch and make sure I get others to switch with me.
