We have been on a journey to revamp and improve the /contact support experience - it has moved back to the Community Team, we hired dedicated folks to do it, and switched systems more than once by now.
A couple of months ago, the support team moved from Rosie to me, and I wanted to make some further changes - furthermore, Slate is also changing her focus from support and moving back to Rosie’s team to work with them.
That’s where Dalmarus comes in! I’m incredibly excited to have hired him and for the future of our support experience, he brings a ton of support and community management experience and joins us from the gaming industry as a Senior Community Manager here at Stack.
Dalmarus has spent the last 11 years helping build and mold the communities and community programs of companies such as BioWare, ArenaNet, EA, and Facebook. For the 10 years before that, he did technical support in both the private and government sectors. As you can see, seeing an opportunity to combine his two career paths at Stack Overflow proved too tempting to pass up. ;)
In his free time, he enjoys playing video games with friends. Being an old EverQuest fan, MMORPGs are his main staples (RIP Vanguard: Saga of Heroes!). When not playing games, you can find him reading military science fiction or fantasy and waiting impatiently for the latest Rachel Morgan/The Hollows book to release.
He also loves spending time with his wife and their three pets - two dogs and one cat. Originally from the United States, they've spent the last two years in Germany and are hoping to move to Portugal sometime next year. He loves trying new food places, so be sure to send any recommendations his way!
Please join me in giving a warm welcome to Dalmarus! He has a lot of work ahead of him, but from what I’ve seen in the couple of weeks he’s been with us, I have no doubt he’ll be a ton of help in improving everyone’s experience with our support systems.
