Peter Storz

The highest priority of insurance customers is to inform themselves - as convenient as possible - which claims are covered by their insurance. However, complex contract documents often stand in the way of comprehensibility. Our team has developed an AI pilot for myUNIQA that addresses precisely this issue – and I couldn’t be more proud of this new innovative feature!   3 facts about the new AI-powered FAQs in myUNIQA:   🎯 The pilot answers the most important questions about the product with the help of artificial intelligence – what’s special: These answers consider the individual contract composition of our customers and are therefore personalized!   💪 With the AI pilot, we have created a solution that would have been almost impossible to implement without the use of artificial intelligence due to the high manual effort involved.   🚀 For the time being, the AI Pilot is used for our product range „Privatschutz Wohnen & Freizeit“. But stay tuned: The expertise and infrastructure that we have built up around the topic of AI will also help us with other use cases in the near future.   Thanks to Aleksandar Kamenica, Drazen Rozga , Georgios Ntovas and the rest of the team for your innovative ideas, extremely fast development and successful implementation process! #myUNIQA #LivingBetterTogether #TeamDigital

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The digital transformation not only affects the way communication and marketing departments work. It also affects the organization of our departments themselves. Many units are currently facing the question of how to position themselves correctly for the future, partly due to changes in management as the baby boomers retire. Will the line structure remain? Are we moving towards a matrix organization or models such as #centersofexcellence? What role will #holocracy or other disruptive approaches play? This is what we are dealing with in the AG #CommTech working group in the cluster "Organization". Together with Christina Rettig and Oliver Loenker, we discuss these questions once a month. We also try to combine research and practice. Here is a first look behind the scenes. (unfortunately only in German this time, sorry guys). 👉 If you would like to get involved, please contact me. Maybe you have some ideas? Or simply a problem that you would like to discuss in this open but confidential group. We always look forward to new ideas. https://lnkd.in/dSjm6hYv

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😁💡 𝐀𝐈 𝐓𝐚𝐫𝐢𝐟 𝐂𝐡𝐚𝐭𝐛𝐨𝐭 𝐟𝐨𝐫 𝐔𝐍𝐈𝐐𝐀 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐆𝐫𝐨𝐮𝐩 I'm incredibly proud to finally share our latest local #AI #Austrian #success #story. We've developed a Tarif Chatbot for UNIQA's sales team, enabling them to efficiently answer all questions related to their tariffs. This innovation has halved the time employees spend on research. Considering UNIQA has over 2,000 sales employees, this represents a significant boost in efficiency and scalability. We also built trust in the technology through a transparent, inclusive Co-Creation approach, resulting in over 80% positive feedback, as sales employees find the chatbot very helpful. Remember, AI projects are not just about the technology - they're about guiding and educating people along the journey. 🎬Find out more in our success video: https://lnkd.in/d-SHrzAa #Innovation #AI #Chatbot #Efficiency #Sales #TechInSales #UNIQA #SuccessStory

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Did you miss our webinar on the regulation of artificial intelligence in the insurance sector? No problem! You can watch the recording now. All the best!

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I'm not sure exactly what this says, but I do know Toni Digital is one of Socotra's favorite embedded customers! (and the slide is relevant globally.) I was listening to a podcast of one of our biggest competitors this morning and EY's Chris Raimondo was discussing what is necessary for success in embedded insurance from core processing. Our competitor said they had "most" of what was required form Chris' list. Contact Socotra if you want all of it with greater control and lower cost of operations. #insuranceinnovation, #insurance, #insurancetechnology, #embeddedinsurance

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How can data create long-term value? Dr. Annika Bergbauer discussed this topic with our own Andreas Mazat in the latest episode of her podcast 👇 Head on over to take a listen!

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🚗 At ControlExpert GmbH, we are at the forefront of integrating #Telematics into innovative claims processes within the motor insurance industry! 📊 Recently, industry experts gathered in Leipzig to discuss the current state and future of telematics. They led insightful discussions and shared key survey results, highlighting significant trends and barriers. 🔍 Key takeaways: - Increasing relevance of telematics for future viability. - Improving the claims processes, which is a core focus of ControlExpert GmbH. - Challenges include data privacy, trust, and cost. Our commitment to leveraging telematics ensures more efficient and accurate claims management. Discover how we’re shaping the future and get in contact with us. #Telematics #ConnectedCar #MotorClaims #InsurTech #ControlExpert #Innovation

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How does AI fit into regulatory compliance? 👉 check out @Finsurtech Fantasy 🎯

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Master Data Management: The Cornerstone of a Data-Driven Insurance Company

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Innovation does matter !

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Here it is: The first WecSec Group themed video, with the lovely topic 𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙍𝙚𝙨𝙞𝙡𝙞𝙚𝙣𝙘𝙚 𝘼𝙘𝙩 (𝘿𝙊𝙍𝘼). Can I call myself a YouTuber now?

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Good to see that paycy has implemented Berlin Group #openFinanceAPIs, which is made evident in the (German) article cited by the post. 😀 open finance based on #BerlinGroup standards slowly gains momentum, since we see also other openFinance APIs getting implemented…

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Insights + Insights + Insights 🚀

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Yesterday, I attended the IFZ Insurance Summit in Rotzreuz. What an event! I enjoyed many of the talks and especially the Baloise CH group with Michael Müller, Philipp Marty and Daniel Zangger. Not only because of the content but also because of the entertainment factor. Thank you for the inspiration, fun and humour you provided. My key insights from the day were the following. 🌟 Becoming truly customer centric can only happen if top management understands its value and benefits, or even better, actively promotes it. 🚀 Innovation can be successful even if it doesn't result in a tangible product. Sometimes, the awareness it generates can justify the investment by propelling the brand into the future. ⏳ The most powerful way to implement change in a slow-moving industry like insurance is to both acknowledge the industry's pace and refuse to remain stagnant. By doing so, you can avoid endless frustration and actively embrace change. #insurtech #insurance #customercentricity Ginetta

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Where are you on the journey to the ideal learning method mix?

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You want to know how to escape the ops hamster wheel to free up time for more interesting tasks? If you missed my webinar, here is the recording and slides. And as I held the Webinar in German, here's the summary in English: 💡 𝗔𝗜𝗢𝗽𝘀 = Utilizing Machine Learning and Big Data to tackle IT Operations challenges 💡 AIOps 𝗨𝘀𝗲 𝗖𝗮𝘀𝗲𝘀:   - Anomaly Detection   - Event Correlation & Alert Grouping   - Intelligent Root Cause Analysis   - Chaos Engineering with AIOps (addressing ‘unknown unknowns’)   - Supporting Continuous Deployment and shift right strategies (e.g canary release) with AIOps Insights 💡 The need for AIOps can be a sign of poor system design -> also focus on DevOps / Shift Left / Platform Engineering 💡 AIOps in a first place (e.g. alert grouping, noise reduction) can you free up time to get there 💡 AIOps 𝗜𝗺𝗽𝗮𝗰𝘁:    - Reduced Mean time to Detect & Restore (MTTD/MTTR)   - Shorter Time to Market for new solutions   - Breaking down Product Team Silos through shared data / insights   - More time for Innovation due to reduced ‘Ops’ work 💡 AIOps 𝗱𝗿𝗶𝘃𝗲𝗿𝘀:   - The shift towards decoupling/microservices led to an exponential growth of possible failure modes   - Systems have become increasingly observable   - The customer experience is becoming a digital experience, high availability is king   - Democratisation of Machine Learning 💡 AIOps 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗣𝗮𝘁𝗵:   - Set actionable goals with meaningful metrics to track progress    - Bring the right skills/people together   - Implement a first case early and iterate, but don’t forget to lay the foundational layer such as architecture, data sources, model selection

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AWS Summit 2024 in Berlin!🇩🇪 In search of non GenAI topics.🕵️‍♂️ Last week I was at the AWS Summit with some #Brose colleagues. Once again, the Summit was fully booked. The location was great, but at its limits. 🏁Goals for me this year were: 1️⃣not only GenAI . Yes, to take a GenAI topic with me, but above all to look out for other topics. 2️⃣Exchange with well-known AWS employees and Partners. 3️⃣Strengthening the Brose internal exchange on AI, but also other topics from the AWS cosmos. I think it went quite well, the following topics were highlights for me: 🔝A presentation on Digital Robotic Workforce, how robots are sfinding their way into companies. 🔝A presentation on the DevOps platform at BMW and how professional software development is carried out there. 🔝A presentation on SAP on AWS, what can/should you expect? How complex would be a migration aso. 🔝A presentation on serverless vs. containers, when is the best time to use what. A very good exchange with AWS, partners and the internal Brose team. Marina Vester Jörg Wöhrle Luis Morales Dr. Eric Morfa Morales Dr. Thomas Friedrich Justin Fiedler Mario Stibitz Henning Lange Unfortunately one day is not enough. The program was too big. Next year the AWS Summit will take place in Hamburg ⚓️🐟 Berlin and the location had something, let's see if Hamburg can do the same.🔮 #AWS #AWSSummit #AI #GenAI #Robotics #DevOps #DesignTheFuture #SAP #Serverless #Container #SoftwareDevelopment

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