babelforce | Zendesk Voice Partner of Choice

We are delighted to announce our partnership with neteleven GmbH, which will allow us to put conversation at the heart of customer service with expertise and technology. neteleven and babelforce have something in common: we both believe that when it comes to CX, you should never accept second best. This partnership will expand our ability to elevate a business’s customer service function on every level. babelforce’s CCaaS and voice automation offering perfectly complements neteleven’s proven project implementation services. Read the story 👉 https://lnkd.in/dfdXFJKR #CX #partnership #customerservice

Showcase Munich- you have been great! Zendesk thank you for having us! 🙌

Frustrated by you or your other contact centre leaders not being able to change business processes? 😴 Contact centres are lousy with broken processes – which is quite weird, because they’re generally run by bright people who understand the problems their customers face. Whatever the process, however it’s broken, the cause is always the same: contact centre leaders have almost no ability to change processes. Take a look at this video as Pierce Buckley, CEO & Co-Founder of babelforce | Zendesk Voice Partner of Choice, explains the 3 most common broken processes in CX and how to fix them For more on our contact centre best practice videos, follow this link 👇 https://lnkd.in/e_WquYFj #CX #ContactCentres #BrokenProcesses

Besuchen Sie uns am 18. Juni in München bei Zendesk Showcase.🎉https://lnkd.in/ev77knWv Unser babelforce-Team freut sich sehr darauf Sie vor Ort zu treffen! #zendesk #munich #customerservice #customerexperience #event

Reducing repeat contacts is crucial for contact centres looking to improve efficiency and deliver better customer experiences. But how do you achieve this? 🤔 To find out, we asked our panel of experts for their top tips and advice on driving down repeat contacts. Read their insights here 👉 https://lnkd.in/egUYvK2B Thanks to Enghouse Interactive, injixo, Odigo, NICE, MaxContact, Contexta360, MiaRec and babelforce | Zendesk Voice Partner of Choice for their contributions. #FCR #customerservice #cx #contactcentres

Ananya Chattaraj, Sandra Nnabuife, Artam Künzner & Julian Hertzog are excited to meet you at Zendesk Showcase in Munich on June 18. Don't miss and save your spot: https://lnkd.in/ev77knWv #event #zendesk #customerservice

Broken processes in the contact centre scream ‘inefficiency’. Worse still, most are avoidable if you take the right steps to fix them 🛠 But where do you start in identifying where you are really wasting time? To find out, we asked our expert panel for the classic broken processes to look out for, signs to spot them in your contact centre, and their best advice on how to fix them. Read all about it in our latest article 👇 https://lnkd.in/e9VuJV5i Huge thanks to David Samuel of Contexta360, Grace Dawson of Odigo, Frank Sherlock of CallMiner, Lisa Orford of 8x8, Pierce Buckley of babelforce | Zendesk Voice Partner of Choice, John Matthew Ortiz of MiaRec, Chris Mounce of evaluagent® and Elizabeth Tobey of NICE for their contributions to this article 👏 #cxprocesses #contactcentres #cx

Automated outbound dialing saves 30-90 seconds per call ⁉ babelforce | Zendesk Voice Partner of Choice has announced that Ratioparts, a leading distributor of spare parts for outdoor power equipment in Germany and Sweden, has chosen babelforce to work together with Zendesk to transform its operations. “Our dream is to change the customer service from a kind of a cost centre to a profit centre, with babelforce, that dream was finally within reach" said Ralf Maus, Customer Service Manager at ratioparts Read the full case study here 👉 https://lnkd.in/eBeceahs #cxstudies #cx #contactcentres

We're hiring for a Social Media Manager.🚀 You are an ambitious and outgoing person that is keen to help us build the best community in our industry? Then this might be the next step in your career! Check out the vacancy below to get all details. We're looking forward to your application. 👇 #career #job #socialmedia #socialmediamarketing #marketing #community #b2b

CX Fest - An adventure with the CX Community returns to tear up 172 year old work event rulebook.👀✨ 📅 September 5 - 7 📍 Wake & Camp, Kiessee Ruhlsdorf (close to Berlin) Check out our informative article about CX Festival 2024 including fun impressions from last year! Haven't secured your tickets for this year's edition? You better hurry and join the fun! Ticket link in the comments.🎉 #cxfest #customerservice #event #businessevent #cx #customerexperience #gathering