You're invited to the Five9 CX Summit 2024 in Barcelona, Spain! 🌟 Join us on November 12-14 at Torre Melina for the premier event dedicated to exploring the New CX. At this exclusive conference, you'll gain: ▪️ Actionable Insights: Learn the latest in AI and CX from experts like Enda Murphy of US Radiology Specialists. ▪️ Networking Opportunities: Connect with peers and industry leaders like Steve Blood to share best practices. ▪️ Innovative Strategies: Discover new ways to transform your customer experience and drive business growth. Register now and use discount code CXH4 to secure our super early bird price of $750 USD. http://spr.ly/60499qi0c #Five9CXSummit #TheNewCX #CustomerExperience
Five9
Software Development
San Ramon, CA 80,628 followers
Helping Companies Bring Joy to CX.
About us
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
- Website
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https://www.Five9.com
External link for Five9
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Ramon, CA
- Type
- Public Company
- Founded
- 2001
Locations
-
Primary
4000 Executive Parkway
Suite 400
San Ramon, CA 94583, US
Employees at Five9
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Martin Ortiz
Technology Product Specialist | Enthusiastic individual that drives system optimization to produce excellent results.
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Richard Dumas
VP AI Product Strategy @ Five9. Former CMO @ Inference Solutions
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Andy Zazzera
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Chris Hancock
Strategic Customer Success Management at Five9
Updates
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Congratulations to Facundo Pramparo of BT Group for winning our Partner Advisory Board Silky Smooth Swing Contest! 🏆 Thank you for helping us make contact feel effortless, like Five9 Ambassador, Max Homa. #SilkySmoothSwing #Five9 #PartnerPowered
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📣 Exciting News! Five9 is named a Leader in the 2024 IDC MarketScape for Contact Center–as-a-Service Applications Software. “As part of the IDC MarketScape research, IDC found that Five9 is a good fit for companies looking to leverage AI and real-time insights to drive operational efficiencies, agent performance, and customer satisfaction,” said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. “Five9 delivers effective AI capabilities across channels and its AI suite of offerings is in a continuous development cycle, emphasizing its ongoing commitment to innovation.” Read on: http://spr.ly/6041iwGAT #CCaaS #AI #CX #IDCMarketScape
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Making effortless contact is hard unless you’re #Five9Ambassador Max Homa. We can’t wait to see Max and his #SilkySmoothSwing at the Genesis Scottish Open.🏌🏻 #GenesisScottishOpen DP World Tour
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Good AI requires good data. Five9 COO, Andy Dignan, dives into the foundation of the Five9 CX Platform and our approach to Generative AI. Learn more about Five9 GenAI Studio: http://spr.ly/60469ZTSY #CX #AI #GenerativeAI
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The countdown for the Five9 CX Summit 2024 begins! Will we see you there? 👀 #Five9CXSummit #TheNewCX #CustomerExperience
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Five9 CTO and Head of AI Jonathan Rosenberg shares his thoughts on how contact center managers should focus on the business challenge they’re trying to solve rather than on the technological particulars of a Generative AI model. http://spr.ly/60459kUUJ #AI #GenerativeAI #CX No Jitter
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Exact Sciences reduced scheduling time by 60% and achieved a 45% containment rate. How did they do it? Challenges: ▪️ On-premises legacy system ▪️ Inflexible IVR ▪️ Inability to scale ▪️ Overwhelming call volumes Solutions: ▪️ Five9 Intelligent Cloud Contact Center ▪️ Five9 IVR ▪️ Five9 IVA ▪️ Five9 Chat ▪️ Five9 Email 🧬 Read full case study: http://spr.ly/60449yL1m #CustomerSuccess #CX #AI #IVR #YouSaidIt
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Explore the integration of Five9 and Salesforce Service Cloud Voice. 🙌 Join our upcoming webinar and: ▪️ Gain a comprehensive understanding of AI-driven solutions and how they integrate seamlessly with Salesforce Service Cloud Voice. ▪️ Learn how contact centers can boost efficiency with AI using real-time transcription and next-best action. ▪️ Witness the power of our product in action and gain practical tips and strategies to unlock the full potential of AI-powered customer service in your organization. Register now: http://spr.ly/6048glIBa #AI #CX #PartnerPowered
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