Client Engagement Manager

An exciting opportunity to join Enterprise Solutions has arisen within the Global Client Engagement team, across Central & Northern Europe.

As a Client Engagement Manager you will lead and execute the Client Engagement strategy regionally. A key focus of the position will be to develop and manage relationships with PageGroup’s Top 400 Customers by taking a pro-active and customer centric approach to grow and expand business opportunities. Managing cross-disciplinary teams, you will deliver exceptional value and drive customer satisfaction and loyalty.

Key Responsibilities:

• Expand and manage business relationships with some of our most important national and international clients to maximize potential for both sides, taking on the responsibility for effective collaboration within regional team and all business areas. Foster a culture of collaboration to maximize synergy and emphasize a strong focus on sustainable growth and success aligned to Client Engagement global strategy and Top 400 Customers and important national account programmes.
• Enhance existing relationships and opportunities with clients, while supporting the sales partnership team in managing commercial relationships and executing plans for growth
• Identify new decision-makers and business potentials. Meet client points of contact on a monthly and quarterly basis for regional scope, exploring new opportunities for growth, talent/skills gaps, understanding activity and spend, and assessing forecasted recruitment volumes and agency spend for the coming months and years.
• Manage relevant data and information for regional Client Engagement accounts, enabling analysis that influences decision-making for the account.
• Work with your teams to partner with main client recruitment points of contact to resolve any issues or escalations, and solve any internal queries, working with all seniorities within the business
• Collaborate closely with the Regional Bid & Tender team to co-ordinate PSA pitches and reviews, as well as any RFPs or RFIs
• Work closely with the operational business, Client, Legal and Bid & Tender teams to coordinate reviews on contracts recently signed, and those with PSAs due to expire.
• Map large recruitment teams and multiple businesses within a PSA and extend that knowledge to the internal business so that key points of contact are identified and contacted in the correct way.
• Detect when a client no longer has the need for a key account manager and facilitate knowledge transfer for an operational consultant being the main point of contact regionally. Work with the business to ensure a seamless transition and ensure all client points of contact are aware of the change.
• Collaborate with the Head of Diversity to understand PageGroup's diversity policy. Share this with clients to boost the variety of candidates from PageGroup and improve clients' interest in working with us. Make sure we meet diversity standards as per KPIs and SLAs.

What we are looking for:

• Proven sales experience within a Business Development, Account Management and Customer Services capacity
• Strong commercial acumen; experience of having successfully executed commercial strategies
• A self-starter, adept at nurturing and managing internal and external stakeholders
• A strategic thinker, who thrives on using own initiative
• An active listener, with excellent negotiation skills
• Exceptional organisation, prioritisation and time management skills
• Resilient under pressure and able to work collaboratively to deliver objectives to tight timelines