0

In my machine there is an old version for HP M401A. I have downloaded latest version to upgrade. While running new driver version or even same version, there is a process for removing old version and then restart PC. After delete is completed and machine will be restarted, I run driver again to install, but same process will repeat (delete old driver and reboot PC). It seems maybe old driver can't be deleted completely. I have deleted installed printer from device and printers section but no chance. I can't find printer from computer management page. Maybe somebody can help me how to do this work successfully? I use Windows 7 64-bit.

Improve this question

2 Answers 2

Reset to default
0

When you are done doing what you think is an uninstall.. before doing anything else..

Open an elevated command prompt (meaning cmd.exe as admin)

Run pnputil /enum-drivers|more

Look through the list for your HP drivers. It will have a PUBLISHED NAME that looks like "oemXXX.inf" where XXX is some number. Run pnputil /delete-driver <oemXXX.inf> /uninstall /force /reboot

If it doesn't reboot.. do it yourself now and try again.

Please let me know if this solves the problem.

Improve this answer
0

Do the following

  1. From Devices & Printers, delete the printer
  2. Go to Control Panel and uninstall anything to do with the printer
  3. Go back to Devices & Printers, click any other driver and select Print Server Properties from the menu that appears at the top.
  4. Click the Drivers tab and remove the printer from the list.
Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .