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I started getting this error when I open Cisco AnyConnect,

VPN Service not available

then

the vpn agent service is not responding please restart this application after a minute

Everything was okay. The only thing I suspect is altering the hosts file. I restored it. I tried lot of things, such as flushing the sockets and appending \r\n in the hosts file. It worked for a while and then broke again.

I'm using Windows 7 64-bit and Cisco AnyConnect 3.1.5152.

Link to event details.

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3
  • Are you able to ping the site ?
    – clhy
    Commented Oct 26, 2015 at 19:10
  • Yes, I can ping the site, I see this errors even with a clean installation, without even configuring the site
    – elarichi.y
    Commented Oct 26, 2015 at 19:14
  • I've added your error log to pastebin so people don't have to connect to an anonymous Google Drive link: pastebin.com/V7ggxM9v
    – Burgi
    Commented Oct 10, 2016 at 22:03

7 Answers 7

Reset to default
10

EDIT:

  1. On Windows Press Win+R (windows key and R) to open run dialog.
  2. Type "services.msc" and hit Enter to open Service Manager.
  3. In the Services Manager look for "Cisco AnyConnect Secure Mobility Agent".
  4. Right Click, Open Properties and Set "Startup Type" to "Automatic". Hit "Apply" and then "OK".

I had the same problem. I checked the services.msc for Cisco AnyConnect Service and found it was disabled for some reason. I just changed the service type to automatic and started it which solved the issue. Hope it helps.

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  • 1
    This is conceptually quite similar to another answer relating to (re)starting the AnyConnect service, though it does hint at where to find it. Can you expand a little more for those who might not know how to set a service type or start one?
    – bertieb
    Commented Feb 18, 2017 at 15:41
  • Yeah, going to Services and starting the Agent did the trick, thanks! I think I manually killed the process previously and restarting the PC or re-installing the program was not the option :)
    – RAM237
    Commented Jan 3 at 18:19
3

I just restarted the Cisco AnyConnect service and that cleared it up for me.

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1

If you using widows OS, go to: Control Panel\Network and Internet\Network Connections

and enable "Cisco AnyConnect Secure Mobility Client" virtual adapter.

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  • To get there: Search "Control Panel" in the Start menu and select Control Panel (Desktop app) > Network and Internet > Network and Sharing Center > Change Adapter Settings
    – sfarbota
    Commented Feb 3, 2020 at 9:07
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I was facing the same issue, but finally resolved by the below:

  • Restarting the Base Filtering Engine in Services.msc.
  • uninstalling the Application, followed by a reboot.
  • then upgrading to 4.3 version.

Disable ICS – internet connection sharing service

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I got the same message:

The VPN service is not available. Exiting.

My solution is to uninstall the Cisco ANyconnect, and delete folder Cisco ANyconnect under Program Data, and restart. Install again with the same version.

Without removing previous folder it will not solve the issue. Try it.

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I got this error after previously disabling Cisco AnyConnect Secure Mobility Agent in services.msc. For some reason, running Cisco AnyConnect from the taskbar doesn't automatically restart this service. Setting it to both "Automatic" and manually starting it by right clicking the service and selecting "start" fixed the problem.

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In terminal, type the following command

sudo launchctl load /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist
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