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Please note that the following information applies mostly to DOCSIS systems only. I do not know how other cable systems work, only the one I work in. Usually, if the cable modem is being installed by a technician, when he arrives at your residence, he calls his dispatcher and tells him or her the HFC MAC address of your modem. If you look at your cable modem, you will see a string of numbers on it somewhere starting with 00-90, 00-20, 00-00, or something similar. (Those numbers vary with the manufacturer of the modem). If you are doing a self install, you are usually instructed to call your cable company and read the number off to them. They then bind it to your account and activate it. Every cable modem manufactured has a unique MAC address (just like every network card or network device). This MAC address is bound to your account, and if your account is active, the cable modem is allowed to talk on the network. After your modem is provisioned or activated, you then hook it up to your cable and plug it in. (Continue on to Modem Boot Up...) Feedback received on this FAQ entry:
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