Customer experience management

Customer experience management involves the processes an organization uses to properly manage and track customer interactions and puts customers at the forefront of business decisions and marketing and sales plans. Here, find tips and guides to improve CXM and relevant CX news.

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Know when to use a headless CMS and when it's not worth it
Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when ...
Generative AI tools are here, but who's using them?
Generative AI has much promise. But the road between here and delivering on those promises looks to be a lot longer than when ...
5 SharePoint migration challenges and how to overcome them
A move to SharePoint Online from a legacy system can help organizations modernize their ECM strategies. Yet, customizations and ...

How CPaaS improves CX operations and efficiency
Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between ...
Google readies Gemini for Workspace, adds AI 'Teammate'
Google will roll out new GenAI in Gmail and Docs first and then other apps throughout the year. In 2025, Google plans to ...
5 tips for inclusive hybrid meetings
For successful hybrid meeting collaboration, businesses need to empower remote and on-site employees with a full suite of ...

7 data modeling techniques and concepts for business
Three types of data models and various data modeling techniques are available to data management teams to help convert data into ...
Oracle's new Exadata architecture targets efficiency, cost
With Exascale, the tech giant aims to improve the efficiency of its relational database platform to handle GenAI workloads while ...
How GenAI-created synthetic data improves augmentation
Synthetic data can enhance the performance and capabilities of data augmentation techniques. Navigate the challenges generative ...

Generative AI vs. predictive AI: Understanding the differences
Generative AI and predictive AI vary in how they handle use cases and unstructured and structured data, respectively. Explore the...
Microsoft, Google make moves amid regulators' AI scrutiny
Microsoft is withdrawing stepping down from the OpenAI board. Google has reportedly disbanded its machine learning privacy team. ...
10 popular libraries to use for machine learning projects
Machine learning libraries expedite the development process by providing optimized algorithms, prebuilt models and other support....

Companies reassess generative AI in supply chain tech
GenAI and other tech is being used to tackle supply chain challenges such as high costs and disruption, but organizations are ...
Guide to supply chain management
Wars and pandemics offer stark evidence of how global supply chains can break apart. Effective supply chain management can ...
Benefits, use cases for blockchain in the supply chain
Blockchain's ability to record each supply chain link can help companies improve various aspects of operations, but uses of the ...