Customer data management

Customer data management includes monitoring data integrity, privacy and security for CRM platforms and, for some organizations, separate customer data platforms while maintaining updated, compliance customer records across sales, marketing service and e-commerce operations.

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Know when to use a headless CMS and when it's not worth it
Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when ...
Generative AI tools are here, but who's using them?
Generative AI has much promise. But the road between here and delivering on those promises looks to be a lot longer than when ...
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A move to SharePoint Online from a legacy system can help organizations modernize their ECM strategies. Yet, customizations and ...

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Oracle's new Exadata architecture targets efficiency, cost
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How GenAI-created synthetic data improves augmentation
Synthetic data can enhance the performance and capabilities of data augmentation techniques. Navigate the challenges generative ...

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Microsoft, Google make moves amid regulators' AI scrutiny
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