Wifi Documentation Presentation
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The document discusses a proposed WiFi optimization app project for Comcast customers and technicians. The app would allow customers to measure their WiFi performance and optimize router placement, and technicians to measure signal strength during installations. This could help reduce issues attributed to poor WiFi coverage. Key aspects of the project include launching in mid-2016, conducting trials, and requiring a partner with networking expertise to help develop innovative app solutions.
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Wifi Documentation Presentation
- 1. Wifi Optimization Comcast Note: All feedback from participants is deemed to be provided to Comcast on a non-confidential basis with no further obligations or restrictions on use.
- 2. ProjectName • Wifi optimization app (the “App”) for customers and technicians • Customers use the App to measure wifi performance and optimize placement of in-home router • Technicians use the App to measure wifi signal strength at installation to optimize placement of in-home router and extenders • Ex. use case. As a high-speed data customer I want high performance wifi in all parts of the house I use wifi devices. • Market: High speed data customers (subscribers) and installation technicians
- 3. ProjectImportance • Internal assets: • Deployed customer app with millions of installations • Deployed technician apps with thousands of installations • NOTE: This project would use exclusively publicly available technology and should not rely on internal communication protocols or techniques with proprietary equipment • Project Context: • A large percentage (>50%) of customer issues with high speed data are attributed to poor or inconsistent wifi coverage, not plant issues. • An app that could help customers and technicians optimize wifi router placement and—possibly—extender placement could reduce customer issues with high speed data service. • Strategic Benefits: • Industry-wide applicability • Technology innovation centered on customer pain point • Potential for related solutions, e.g., embedded optimization routines in hardware, etc.
- 4. ProjectDetails • Project timeline • Launch in Q2 2016 • Key milestones • POC (Start + 60 days) • Employee trial (Launch – 120 days) • Customer trial (Launch – 90 days) • Internal project approval • TBD • Total budget • TBD • Which parts of your project require external help? • Budget for external help • What would an ideal partner bring to the table? • Deep knowledge of networking technology • Innovative, problem solving to leverage app platforms (iOS and Android) • Creative and realistic solution to a complex problem