What does the UX process look like... really?
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If you've ever wondered, what is the UX process is and what are the deliverables for User Experience design. In other words, what does UX really looks like, this deck will provide a very defined process and has actual work product to give examples.
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What does the UX process look like... really?
- 1. UX Process Overview Bryan Daniel UX Process Overview with work product examples
- 2. UX PROCESS UX PROCESS UX Road Map Information Gathering User Needs & Expectations Identify Key Persona(s) High Level User Scenarios User Experience Recommendations & Heuristics Information Architecture Wireframes, Mockups & Prototypes (Low Fi – Hi Fi) Usability Testing Implementation Team Collaboration & Consultation UX Evangelization
- 3. Objectives • Analyze • Design • Demo • Build • Test • Deploy Scope • Scope of System • UX Scope • XD Architect • BA/PM • Out of Scope Project Road Map Resources & RACI • Allocation • RACI Chart Deliverables • Roadmap for Deliverables • Deliverables and their drivers Design Principles • User Experience Concept
- 4. Project Road Map Copart SAP Objectives & Scope
- 5. Project Road Map Resources & RACI
- 6. Project Road Map Road Map, Concept & Deliverables Design Principles
- 7. Project Road Map Copart SAP UX Improvement Design Principles
- 8. What does UX look like in real life UX Evanglization Design Princiles • User Experience Concept World Ventures UX Training
- 9. Verizon IAD Executive Presentation UX Evangelization World Ventures UX Training
- 10. UX Evanglization Verizon IAD Executive Preso Verizon IAD Executive Preso
- 11. UX Evanglization Verizon IAD Executive Preso
- 12. UX Evanglization Verizon IAD Executive Preso
- 13. Product Knowledge • Hardware limitations & capabilities • Software limitations & capabilities • High-level desired outcomes • Understand current product state Business Needs • Executive/Stakeholders deliverables mandatories • Comprehend business rules User Insights • Advocate for user needs • Identify beneficial features • Understand current user state • User behavior & habits Information GatheringInformation Gathering
- 14. Information Gathering Product Knowledge UX Discovery & Definition
- 15. Information Gathering Product Knowledge UX Discovery & Definition UX Discovery & Definition
- 16. Information Gathering Product Knowledge UX Discovery & Definition
- 17. Information Gathering Product Knowledge UX Discovery & Definition
- 18. Information Gathering Product Knowledge UX Discovery & Definition
- 19. User Needs • Needed features • System tasks based on users User Expectations • Plausible suspicions • Connect expectations with reality Identify • Where is our system creating new user patterns that need to be embraced? User Needs & Expectations
- 20. User Needs & Expectations Customer Journey Map
- 21. User Needs & Expectations Eli Lilly User Research
- 22. User Needs & Expectations Eli Lilly User Research
- 23. User Needs & Expectations User Research Executive Summary
- 24. User Needs & Expectations User Focus Group Research White Board Sessions
- 25. User Needs & Expectations Eli Lilly User Research
- 26. User Needs & Expectations Underwriters Labs Usability Research
- 27. User Needs & Expectations Underwriters Labs Usability Research
- 28. User Needs & Expectations Final Recommendations & Report Underwriters Labs Usability Research
- 29. Identify Key Personas Identify & organize users
- 30. Identify Key Personas Eli Lilly User Personas
- 31. Identify Key Personas Eli Lilly User Personas
- 32. User Needs & Expectations Eli Lilly User Needs Matrix
- 33. User Scenarios In Scope • What solutions are we providing? Verizon User Flow Story Boards
- 34. User Scenarios Use Cases
- 35. UX Recommendations Current State • What is the user doing now? In Scope • What solutions are we providing? Recommendations • What insights can we offer? • Identify pain points for successful user outcomes • Call out friction points to improve usability
- 36. UX Recommendations Deliverables Heuristic analysis of ulenvironment.com • Discoverability • Recoverability • Feedback • Context ULEnvironment.com Heuristics
- 43. UX Recommendations Product Knowledge United Healthcare SFDC Usability Audit & Recommendation
- 44. Wireframes created for Recommendations UX Recommendations United Healthcare SFDC Usability Audit & Recommendation
- 45. UX Recommendations Product Knowledge United Healthcare SFDC Usability Audit & Recommendation
- 46. UX Recommendations Product Knowledge United Healthcare SFDC Usability Audit & Recommendation
- 47. UX Recommendations Product Knowledge United Healthcare SFDC Usability Audit & Recommendation
- 48. Information Architecture Product Knowledge AT&T Mobility User Flows
- 49. Information Architecture Product Knowledge AT&T Mobility User Flows
- 52. Wires, Mockups & Prototypes Product Knowledge Customer Portal Hi Fidelity Prototype
- 53. Wires, Mockups & Prototypes Product Knowledge Customer Portal Hi Fidelity Prototype
- 54. Wires, Mockups & Prototypes Product Knowledge eCommerce User Flow Home page 1 Click Confirm page 1 Click post-payment Recommended Path 5-6 Clicks to achieve Confirm page Change Subscription page 1 Click Tax Attestation page 2 Clicks Review page 1-2 Clicks Check out page 1 Click
- 55. Wires, Mockups & Prototypes Product Knowledge eCommerce Hi Fidelity Mockups Home page Change Subscription page
- 56. Wires, Mockups & Prototypes Product Knowledge Tax Attestation page Review page eCommerce Hi Fidelity Mockups
- 57. Wires, Mockups & Prototypes Product Knowledge Confirm page Check out page eCommerce Hi Fidelity Mockups
- 58. USABILITY TESTING Analytics • Google Analytics • Heat map • Adobe Analytics • Eye Tracker software In-house Guerilla Testing • Set up 10 laptops and let selected colleagues sample the prototype, and perform specificed tasks • Watch users via screen sharing Large-scale testing • Extended periods of time • Large user pools of data • Randomized sampling • In-person user interviews • Focus groups User-sourced testing • Borrow a small sample group for in-house testing • Gather data via questionnaire • Watch users via screen sharing
- 59. USABILITY TESTING Usability Research Findings Executive Summary
- 60. USABILITY TESTING Usability Study Final Report
- 61. USABILITY TESTING Usability Study Final Report
- 62. USABILITY TESTING Usability Study Final Report
- 63. USABILITY TESTING Usability Study Final Report
- 64. Implementation Team Collaboration Verizon Reco & Collab for Dev Team
- 65. Implementation Team Collaboration Verizon Reco & Collab for Dev Team
- 66. User Experience Design and Usability rooted in a user-centric approach Contact Bryan Daniel bryan.daniel@sbcglobal.net