UX, ethnography and possibilities: for Libraries, Museums and Archives

Technology Futurist Monty Metzger (http://blog.monty.de/keynote-speaker) speaks about how to master the fourth industrial revolution. The Digital Future will have far more impact — the next 25 years will usher more change than in the previous three centuries. What separates great leaders from the rest, is they have a precise vision of the future. A vision to enable change today. Who will be leading the Fourth Industrial Revolution? How will our economy depend on data, analytics and AI? How Digital Transformation can boost your business? Monty’s keynote speeches are for those who want to change things and for those who want embrace the opportunities of the Digital Future. Book Monty for your conference, workshop or company meeting http://blog.monty.de/keynote-speaker

Brennan Hartich: "Communicating and Establishing DesignOps as a New Function" DesignOps Summit 2018 • November 7-8, 2018 • New York, NY http://www.designopssummit.com

Over the past year I have used hundreds of tools while building Pixc. It’s now time I list them for everyone.

Jacqui Frey: "Flow and Superfluidity for Design Orgs" DesignOps Summit 2018 • November 7-8, 2018 • New York, NY http://www.designopssummit.com

The document discusses Simba Chain, a blockchain platform that aims to make blockchain simple, scalable, and sustainable for businesses and developers. Some key points: - Simba Chain provides a no-code API interface that allows generating APIs for smart contracts without needing blockchain programming knowledge. This makes blockchain accessible. - It supports deployment on multiple blockchain networks and chains, allowing applications to be portable across platforms. - The company has seen strong traction with customers in sectors like government, education, and enterprise supply chain management. It also has a strong investor base including founders of top firms like KKR.

From Laurence McCahill's talk at UX Café, March 2014. You can watch the talk here https://www.youtube.com/watch?v=Wfm5iN0qGlM

25 stats—13 positive, 12 negative—that reflect the marketing world, including content marketing, social media, email newsletters, analytics, blogging, digital video, and more. Keep these stats in mind when crafting your marketing strategy.

This is a minimal concept you should consider for your PowerPoint slides in order to make them more engaging and exciting. I work as a presentation designer and help speakers and marketers with their pitches. If you need help with any of these concepts, drop me an email and I will be happy to help.

Rand Fishkin discusses why content marketing often fails and provides 5 key reasons: 1) Unrealistic expectations of how content marketing works, 2) Creating content without a community to amplify it, 3) Focusing on content creation but not amplification, 4) Ignoring search engine optimization, and 5) Giving up too soon and not allowing time for content to gain traction. He emphasizes that content marketing is a long-term process of building relationships and that most successful content took years of iteration before gaining significant reach.

December 2017 presentation covering: What is design thinking? What does it look like in practice? What are some case stories of design thinking being used in the real world? How can we use design thinking in our organization? Where can I learn more?

We held the largest ever Virtual SlideShare Summit a week back, if you missed it here's your chance to hear from the experts once more on some of the takeaways on presentation design and SlideShare Marketing

The document discusses the process of business design and the business model canvas. It emphasizes that design involves considering technical, business, and human factors holistically. An effective business model incorporates perspectives on offerings, operations, economics, marketing, and growth strategy. The business model canvas is a tool to design these perspectives and test assumptions through simple early experiments. The process involves clearly defining customer needs and value propositions, and designing how value will be operationally delivered. It highlights that business design requires continually exploring options, testing assumptions empirically and keeping the model hypothesis simple and elegant.

Storytelling is not only an entertaining source for information, but a way to engage and humanize our messages that helps them stick. Our brains are wired for stories. Like a drug, we seek them out. Good stories create lasting emotional connections that persuade, educate, entertain, and convert consumers into brand loyalists. Here’s another good reason to believe in the power of stories: You don't have a goddamn choice. We spend a third of our waking hours crafting stories, and the rest of the time consuming them. Our brains are always searching for stories. You need stories. You live your life around stories. Your life itself is a story. So, now find out how you can use them to better understand how brands and businesses can use storytelling to increase engagement and sales.

This is a short talk and workshop (30' + 90') to give a first introduction to design thinking. Gives theory foundation, notes a few different approaches, and then dives into one of them. This presentation was first done at ImpactON / StartupChile evening in 2015.

Learn how to convince others of your UX ideas by understanding them. We are good in designing usable and engaging products and services. We understand the user's needs and have a toolkit with dozens of deliverables. But for some reason it remains difficult to sell an idea or concept to team members, managers or clients. After this session that problem will be solved! Selling your ideas and convincing others is one of the most undervalued assets in our field. This ranges from convincing a colleague to use a certain design pattern to selling research to your boss and convincing a client to go for your concept. You can come up with the best ideas in the world, but if it is presented in the wrong way these ideas will die a lonely dead. This is sad, because everybody can learn how to bring a message across. The main thing is that you know what to pay attention to. In this session I will take you on a journey through the world of presenting ideas. We will move through the heads of clients and your colleagues, learn what their thoughts and needs are. We will move to the core of your idea and into the world of psychology.

The key points: ▫️Empathy in business and how to measure it? ▫️Design thinking tools ▫️How to handle uncertainty as the project evolves? ▫️Design thinking in IT — how does it work? ▫️Tips and tricks on design thinking methodology.

This document discusses product discovery and defines it as determining "what to build", "why is this product needed", "who has the problem", and "what should be built". Traditional product discovery is viewed as pre-work to generate ideas, but it faces challenges in fast-paced environments where needs change. Agile focuses on how to build well but not what to build. The document advocates for modern product discovery approaches like design thinking, lean startup, and dual-track development to focus on quick, validated learning through customer development and business model innovation. Key aspects of product discovery discussed are understanding customer pain points, jobs-to-be-done, and determining what customers would pay for.

Bessemer Venture Partners' is proud to share The State of the Cloud for 2017. As the definitive guide to the biggest trends in the cloud industry, this year’s “State of the Cloud Report” includes:  1. A Look Back at 2016  - 2016 was a marquee year for a number of reasons. First, we all remember the rocky start in February where the Cloud Market dropped 35% - Subsequently, rebounded back to normal levels and ended the year up +15%. - The dip in the market had two main outcomes: First, it led to unprecedented amounts of M&A (4x more than any other year and 40% of the total cloud market cap of $300B) – and second, it led to the fewest number of cloud tech IPOs since the financial crisis. - A combination of these factors has led to the highest quality backlog of private cloud companies in history. The top 100 private Cloud companies alone represent over $100B of private enterprise value.   2. We provide a deeper look into the three top questions every private cloud CEO should be discussing with his/her executive team                 - How fast should I be growing?                 - How much should I burn?                 - How do I scale?   3. Bessemer’s 7 Predictions for 2017                 - The year of human assisted AI                 - APIs will serve as the backbone for a majority of software infrastructure                 - Architect for infinite scale without infinite spend                 - Mobile unlocks non-desk worker productivity                 - NPS everything                 - Diverse teams win                 - The screenless software movement

Presented at Tokyo iOS Meetup https://www.meetup.com/TokyoiOSMeetup/events/234405194/ Video here: https://www.youtube.com/watch?v=lJlyR8chDwo

Thinking about your sales team's goals for 2017? Drift's VP of Sales shares 3 things you can do to improve conversion rates and drive more revenue. Read the full story on the Drift blog here: http://blog.drift.com/sales-team-tips

An immersive workshop at General Assembly, SF. I typically teach this workshop at General Assembly, San Francisco. To see a list of my upcoming classes, visit https://generalassemb.ly/instructors/seth-familian/4813 I also teach this workshop as a private lunch-and-learn or half-day immersive session for corporate clients. To learn more about pricing and availability, please contact me at http://familian1.com

TEDx Manchester talk on artificial intelligence (AI) and how the ascent of AI and robotics impacts our future work environments. The video of the talk is now also available here: https://youtu.be/dRw4d2Si8LA

Are bloggers thought leaders? Here are some tips on how you can become one. Provide great value, put awesome content out there on a regular basis, and help others.

A timeline of our ethnography and design work at the University of York, encompassing four UX (User Experience) Projects. Includes the changes we've made to services and space as a result of the fieldwork we've undertaken, and our strategy for dissemination.

商业零售设计

Mike Burke, Velocity Enablement Manager at Farm Credit Canada presented at the Canadian Executive Cloud & DevOps Summit on June 9, 2017 in Toronto, ON hosted by TriNimbus Technologies.

This document discusses blue ocean strategy and making competitors irrelevant by not competing directly. It references a Romanian sales conference presentation about blue ocean strategy and generating new demand rather than focusing on taking sales from competitors. The document provides examples from Cirque du Soleil and Yellow Tail wine about bringing in new customers beyond the traditional audience or market.

François-Xavier Roger, CFO of Nestlé, presented results for the first nine months of 2015. Sales totaled CHF 64.9 billion, impacted by -6.7% from foreign exchange rates and +0.4% from M&A activity. Organic growth was +4.2% and real internal growth was +2.0%. The company projected full-year organic growth of around 4.5% with improvements in margins, earnings per share, and capital efficiency. Growth was broad-based across geographies and categories, though some emerging markets faced challenges.

Nestlé reported sales of CHF 21.9 billion for the first quarter of 2013, an increase of 5.4% over the same period last year. Organic growth was 4.3% and real internal growth was 2.3%. All regions saw growth, with emerging markets growing at 8.4% organically. Key product categories like infant nutrition and pet care performed well. Nestlé reiterated its full-year outlook of 5-6% organic growth, improved margins and earnings per share.

presented at TrueConnection: Sales Performance Management Conference 2007 by Mark Davis, Managing Principal of Valitus Group, Inc.

- The document provides guidance on using functional areas for cost-of-sales accounting in SAP General Ledger, including how to activate cost-of-sales functionality, define functional areas in master records, and create cost-of-sales financial statements by functional area using standard reports. - It discusses approaches for deriving functional areas from cost objects, G/L accounts, substitutions, and manual entry. Activating the cost-of-sales scenario updates the functional area field for postings. - The document demonstrates how to generate cost-of-sales reports by functional area using the standard report 0SAPBSPL-01 and drilling down by characteristics for analysis.

We asked LinkedIn members worldwide about their levels of interest in the latest wave of technology: whether they’re using wearables, and whether they intend to buy self-driving cars and VR headsets as they become available. We asked them too about their attitudes to technology and to the growing role of Artificial Intelligence (AI) in the devices that they use. The answers were fascinating – and in many cases, surprising. This SlideShare explores the full results of this study, including detailed market-by-market breakdowns of intention levels for each technology – and how attitudes change with age, location and seniority level. If you’re marketing a tech brand – or planning to use VR and wearables to reach a professional audience – then these are insights you won’t want to miss.

Notre session Azure Stack avec Bruno SAILLE et Benoît SAUTIERE au Microsoft Cloud Summit Paris 2017

Topics: Cloud computing fundamentals SaaS, PaaS, IaaS, and managed services State of cloud infrastructure in 2017 Current Market Key differentiators of market leaders Emerging trends

This document summarizes the key qualifications and experience of Syed Sabhi Haider. It lists his certifications in Microsoft technologies including MCSA Office 365, MCSA Windows Server 2012, MCSE SharePoint 2013, and Specialist certifications in Azure Infrastructure and Azure Solutions. It also lists his roles as a Microsoft Consultant and Technical Writer.

High level overview of Cloud COmputing, benefits, markets...

ESSENTIALS TOWARDS A SECURE AND RESILIENT CLOUD FOR THE DIGITAL SINGLE MARKET Reducing frictions between cloud buyers and sellers, and building trust in the Digital Single Market. We set the scene for a resilient cloud market, and discuss the value of services that lead to greater trust and uptake of cloud services.

Dịch Vụ Chuyển Nhà Liên Tình, Chuyển Nhà Liên Tình, xe tải chuyển nhà liên tỉnh, chuyển nhà trọn gói liên tỉnh http://taxitaiongtho.com/chuyen-nha-lien-tinh-thue-xe-tai-lien-tinh/

This document discusses using ethnographic techniques to understand user needs and behaviors in libraries, archives, and museums. It outlines 7 key ethnographic techniques including observation, interviews, cognitive mapping, and cultural probes. The goal is to gather insights that can be used to design small changes that improve the user experience. Examples are given of changes institutions have made based on ethnographic research, such as adjusting opening hours, adding signage and charging stations. The document encourages organizations to try these methods by starting with a specific space or user group and making changes quickly based on findings.

An overview of User Experience techniques. No longer just web usability testing, there's a new much more human movement in UX. This presentation outlines the key components, with examples: ethnography, and human-centred design.

A contextual inquiry is a research study that involves in-depth interviews where users walk through common tasks in the physical environment in which they typically perform them. It can be used to better understand the intents and motivations behind user behavior. In this session, learn what’s needed to conduct a contextual inquiry and how to analyze the ethnographic data once collected. We'll cover how to synthesize and visualize your findings as sequence models and affinity diagrams that directly inform the development of personas and common task flows. Finally, learn how this process can help guide your design and content strategy efforts while constructing a rich picture of the user experience.

Cultural probes are a research method used to understand user culture without directly questioning users. Probes take the form of design objects like disposable cameras or diaries that are given to users to provoke inspirational responses. When returned, the probes are not analyzed but rather looked through for inspiration to inform experimental design through dialogue. The goal is to discover new cultural understandings and preferences to inspire design, rather than gather precise information.

This presentation was done for the course Interface prototyping. 22.04.2014. Media lab. Media Department.

Why research lags behind the mobile explosion and what to do about it. Rethink research, rethink design, rethink methods and avoid putting online research on a phone - but create truly smart mobile research projects.

Ethnographic research methods like contextual inquiry were used to understand user experiences of the university library website. Contextual interviews were conducted with students, faculty, and staff, followed by interpretation sessions to analyze the data. This involved creating sequence models of user tasks, affinity diagrams to group themes, and personas. The goal was to gain insights into how users work in order to design services and a website that better meet their needs. Challenges included the time and resources required, but advantages were an in-depth understanding of users and their research processes to inform improvements.

These are my slides for the first week of the class "Mobile and Tablet UX" at the NYU School of Professional Studies. The course is taught online in 4 sessions.

Presentation from Professor Matthew Chalmers from the School of Computing Science at the University of Glasgow who gave a presentation on beacons at the Intelligent Campus Community Event on the 10th April 2018.

The document provides guidance on running a Business Origami workshop to better understand users and map out systems or processes. Business Origami is a collaborative design thinking activity that uses paper cutouts to represent people, places, things, and their interactions. It helps visualize relationships and uncover pain points and opportunities for improvement. The document outlines workshop preparations, activities, and goals which include creating models of the ecosystem, identifying interactions and challenges, and gathering insights to inform further research. It also includes an example practice workshop focused on mapping employees' lunch habits.

One of the most persistent factors limiting the impact of user research in business is that projects often stop with a cataloging findings and implications rather than generating opportunities that directly enable the findings. We’ve long heard the lament “Well, we got this report and it just sat there. We didn’t know what to do with it.” But design research (or ethnography, or user research, or whatever the term du jour may be) has also become standard practice, as opposed to something exceptional or innovative. That means that designers are increasingly involved in using contextual research to inform their design work. Courses at CHI and elsewhere have increased the ranks of designers and others who feel comfortable conducting user research. But analysis and synthesis is a more slippery skill set, and we see how easy it is for teams to ignore (more out of frustration than anything malicious) data that doesn’t immediately seem actionable. This course gives people the tools to take control over synthesis and ideation themselves by breaking it down into a manageable framework and process.

We know that people behave irrationally, spontaneously, sub consciously, and non-sequentially. However, research is still largely isolated, linear, and at a single point in time. Why do we tell people they have to fill out a survey in one sitting, or join a discussion at their desktop at 8pm on a Monday night or drive 20 miles to a focus group facility on a wet Wednesday in January only to be asked to remember what they were doing in Waitrose at 3pm last Thursday? This is not how people live their lives. Mobile research methodologies have started to open the door to a new way of collecting data, but its potential will remain unfulfilled if the prevailing methodological wisdom is to simply think of mobile as another way to deliver the same techniques, or simply focus on gathering insight quickly. Designing platforms for research should be done solely in the best interest of the people taking part in the research, allowing them to complete tasks on any device they want, maximising the potential of that device, and blending devices as needed. We can then allow people to tell us their thoughts in an online discussion one day, from any device they have to hand at the time, record experiences via their phone in real time, via both qualitative and quantitative means, before engaging in a dialogue with a skilled researcher about their behaviours or sharing with their peers and discovering new insights about each other as a group. When research reflects how people make decisions, based on how we know people to be, and that they live their lives in a series of disconnected moments, we will get more natural, open, engaging and real insight.

Users do not always accurately describe what they mean or feel. There are many reasons for this, ranging from politeness to poor introspection, to lack of sufficient technical vocabulary. Fortunately, UX researchers have tools in their trade to deduce what was really meant. We call this UX Fracking, a mixed methods approach that is optimized for extracting hidden user insights. We will illustrate the dangers of inadequate, superficial research, and how this may lead to outcomes incapable of addressing the users’ core issues. We will explore ways to avoid these pitfalls by leveraging mixed research methods to test hypotheses about the users’ intent and needs. This starts with a thorough understanding of who the user is, their goals, and how they work today, to an approach that combines surveys, interviews, and comment analysis with behavioral observation, and finally, validating the newly discovered user insights with the users themselves.

This workshop explores how requirements engineering can be employed by digital and non-digital humanities scholars (and others) to conceptualise and communicate a research project. requirementsEngineeringAs the field of digital humanities has evolved, one of the biggest challenges has been getting the marrying technical expertise with humanities scholarly practice to successfully deliver sustainable and sound digital projects. At its core this is a communications exercise. However, to communicate effectively demands an ability to effectively translate, define and find clarity in your own mind.

A contextual inquiry is a research study that involves in-depth interviews where users walk through common tasks in the physical environment in which they typically perform them. It can be used to better understand the intents and motivations behind user behavior. In this session, learn what’s needed to conduct a contextual inquiry and how to analyze the ethnographic data once collected. I'll cover how to synthesize and visualize your findings as sequence models and affinity diagrams that directly inform the development of personas and common task flows. Finally, learn how this process can help guide your design and content strategy efforts while constructing a rich picture of the user experience.

Updated to include audience responses and participation! Slides from Keynote Presentation by Janine Bowes. In this presentation Janine will explore the skills and attributes that an online teacher needs in the 21st century to stay on top of the game. In considering the past two decades of online learning, it is useful to note some underlying principles that are timeless but also to be open to new possibilities.

The document outlines an agenda and process for turning field research data into insights and solutions. It begins with exercises to synthesize observations from fieldwork into themes and opportunities. Participants then generate strategies and solutions to address ideation questions formulated from the opportunities. The goal is to practice connecting research findings to a range of potential business areas and solutions through collaborative, visual ideation techniques.

A presentation I gave on the value of applying User Experience research methods in libraries at the LIASA conference in Johannesburg, South Africa in October 2017.

Design thinking puts users at the forefront. It encourages us to practice empathy, observe our surroundings, question assumptions, and identify big problems. It then asks us to prototype and iterate on solutions. Inspired by the power of these concepts, University of Arizona Libraries initiated a library-wide design thinking project. This inclusive, collaborative effort guided strategic initiatives and put user experience in the minds of library employees at all levels. Presentation at Designing for Digital 2018 in Austin, Texas.

My talk for the #VALA2022 conference in Melbourne. Watch the full video of it here: https://youtu.be/rkLFM2SddCM This is inended to apply to all sectors of librarianship, and is potentially relevant to all non-profits. Discussing purpose, personality, coordination, empathy and analytics - to refresh and re-energise your organisational social media and marketing. If you want to book a marketing or social media workshop for your organisation, get in touch at www.ned-potter.com

I gave this presentation at the NEFLIN Conference in June 2021. They asked me to talk about the University of York Library's response to the pandemic.

A presentation about University of York Library Social Media, delivered at the #LibSocMed online event organised by Royal Holloway University Library. Images are either CC0 pics or pictures by the library photographer Paul Shields.