Slides from Velocity Conference Europe 2013 from my joint session with @bbrewer (Soasta). The talk covers implementation, analysis techniques and how you as the performance team can use RUM data to persuade and justify investments in changes that lead to improved performance....
MeasureWorks - Design for Fast Experiences (Startup session).keyMeasureWorks
Slides from my session at StartupBootcamp Smart City & Living program... You never get a second chance to make a first impression. The same goes for online, where the decision to bounce is often made in the first 2 seconds, and Google will lower your ranking if your site is too slow... This talks is about why startups should care about speed when building product, how to improve design with speed and how to measure & optimize speed and beat the (corporate) competition...
Velocity EU 2012 - Third party scripts and youPatrick Meenan
The document discusses strategies for loading third-party scripts asynchronously to improve page load performance. It notes that the frontend accounts for 80-90% of end user response time and recommends loading scripts asynchronously using techniques like async, defer, and loading scripts at the bottom of the page. It also discusses tools for monitoring performance when third-party scripts are blocked.
MeasureWorks - Prepare your mobile User Experience for fast conversionMeasureWorks
Slides from M-commerce Event 2014. 99% of consumers' time is spend on other websites than yours. And when luck happens and they visit to buy something you better make sure it performs and works. This talk will dive into the delicate balance between speed, usability and content and provides best practices to create a mobile user experience that's ready for fast conversion.
MeasureWorks - Velocity Conference Europe 2012 - a Web Performance dashboard ...MeasureWorks
For the Velocity Conference Europe 2012 workshop day this presentation is about the essentials for creation and building a Web Performance dashboard. This with ultimate goal of providing the audience a framework for designing and building a web performance dashboard. The session will cover the following 3 items:
Design guidelines: What defines a web performance dashboard? How to make sure it’s actionable and for people to actually use it on day to day basis?
Data collection: Why performance data? The various ways there are to collect data (e.g. synthetic versus RUM data, Webpagetest, Mobile) and how to correlate the different types of data and tools
Building the dashboard: How to build the actual dashboard, providing an overview of the tools/techniques used
At the end of the workshop you will be able to design and build your own dashboard based on the framework provided, or to optimize the current dashboards within your organization.
MeasureWorks - Velocity Conference Europe - Performance Automation 101MeasureWorks
This document provides performance metrics for over 100 websites tested on various browsers. Key findings include:
- Internet Explorer 7 and 8 had significantly slower page load times than other browsers for many sites.
- Page load time differences between browsers correlated with differences in conversion rates and revenue for sites. Faster sites on all browsers could lead to increased orders and revenue.
- Building a business case for optimization, companies could estimate hours and costs for a DIY approach versus an automated solution, and correlate expected speed improvements to increased traffic, orders and revenue over time.
MeasureWorks - Social Mentions as a Performance KPIMeasureWorks
This document discusses using social media mentions and website performance metrics to monitor business performance. It finds that website speed, login issues, and mobile compatibility are common complaints on social media for large retailers and travel companies. Slow page loads are shown to increase abandonment rates. The document proposes combining clickstream data, performance alerts, and sentiment analysis from social media to predict and prevent downtime before it impacts customers. Detecting changes in user behavior patterns and complaints could provide early warning of issues needing attention.
MeasureWorks - Design for Fast ExperiencesMeasureWorks
Slides from my session at Multichannel Conference 2015... You never get a second chance to make a first impression. The same goes for online, where the decision to bounce is often made in the first 2 seconds, and Google will lower your ranking if your site is too slow... This talks is about why we should care about speed, how to improve design with speed and how to measure & optimize speed...
Slides from my session for the marketing students at Windesheim College. About why performance matters to your end user, how to measure performance and what to look for when optimizing performance of your website...
MeasureWorks - Design for Fast Experiences (Startup session).keyMeasureWorks
Slides from my session at StartupBootcamp Smart City & Living program... You never get a second chance to make a first impression. The same goes for online, where the decision to bounce is often made in the first 2 seconds, and Google will lower your ranking if your site is too slow... This talks is about why startups should care about speed when building product, how to improve design with speed and how to measure & optimize speed and beat the (corporate) competition...
Velocity EU 2012 - Third party scripts and youPatrick Meenan
The document discusses strategies for loading third-party scripts asynchronously to improve page load performance. It notes that the frontend accounts for 80-90% of end user response time and recommends loading scripts asynchronously using techniques like async, defer, and loading scripts at the bottom of the page. It also discusses tools for monitoring performance when third-party scripts are blocked.
MeasureWorks - Prepare your mobile User Experience for fast conversionMeasureWorks
Slides from M-commerce Event 2014. 99% of consumers' time is spend on other websites than yours. And when luck happens and they visit to buy something you better make sure it performs and works. This talk will dive into the delicate balance between speed, usability and content and provides best practices to create a mobile user experience that's ready for fast conversion.
MeasureWorks - Velocity Conference Europe 2012 - a Web Performance dashboard ...MeasureWorks
For the Velocity Conference Europe 2012 workshop day this presentation is about the essentials for creation and building a Web Performance dashboard. This with ultimate goal of providing the audience a framework for designing and building a web performance dashboard. The session will cover the following 3 items:
Design guidelines: What defines a web performance dashboard? How to make sure it’s actionable and for people to actually use it on day to day basis?
Data collection: Why performance data? The various ways there are to collect data (e.g. synthetic versus RUM data, Webpagetest, Mobile) and how to correlate the different types of data and tools
Building the dashboard: How to build the actual dashboard, providing an overview of the tools/techniques used
At the end of the workshop you will be able to design and build your own dashboard based on the framework provided, or to optimize the current dashboards within your organization.
MeasureWorks - Velocity Conference Europe - Performance Automation 101MeasureWorks
This document provides performance metrics for over 100 websites tested on various browsers. Key findings include:
- Internet Explorer 7 and 8 had significantly slower page load times than other browsers for many sites.
- Page load time differences between browsers correlated with differences in conversion rates and revenue for sites. Faster sites on all browsers could lead to increased orders and revenue.
- Building a business case for optimization, companies could estimate hours and costs for a DIY approach versus an automated solution, and correlate expected speed improvements to increased traffic, orders and revenue over time.
MeasureWorks - Social Mentions as a Performance KPIMeasureWorks
This document discusses using social media mentions and website performance metrics to monitor business performance. It finds that website speed, login issues, and mobile compatibility are common complaints on social media for large retailers and travel companies. Slow page loads are shown to increase abandonment rates. The document proposes combining clickstream data, performance alerts, and sentiment analysis from social media to predict and prevent downtime before it impacts customers. Detecting changes in user behavior patterns and complaints could provide early warning of issues needing attention.
MeasureWorks - Design for Fast ExperiencesMeasureWorks
Slides from my session at Multichannel Conference 2015... You never get a second chance to make a first impression. The same goes for online, where the decision to bounce is often made in the first 2 seconds, and Google will lower your ranking if your site is too slow... This talks is about why we should care about speed, how to improve design with speed and how to measure & optimize speed...
Slides from my session for the marketing students at Windesheim College. About why performance matters to your end user, how to measure performance and what to look for when optimizing performance of your website...
MeasureWorks - Shoppingtoday - 5 must-do's for the holiday seasonMeasureWorks
Slides from my session at Shoppingtoday 2015, a 5 step approach to get your site fast and ready for peak volumes for your customers during the holidays season...
MeasureWorks - 5 insights for speed(y) experimentsMeasureWorks
My slides from Shoppingtoday 2014.. About why your users don't like to wait and the impact on user engagement... 5 insights to align content and speed to create a fast user experience... For you, as a business owner, a speed(y) way to experiment with at your own website
In order to have a successful CRO program, you need to focus in on the data behind your landing pages. However, you might find yourself logging into Google Analytics with your heart rate at 250 because you know there are a million metrics you could be analyzing. Which ones do you need to spend your time on?
In this new live webinar, Hanapin Marketing’s CRO Manager Samantha Kerr will help you narrow down your focus. She’ll walk you through the key metrics she analyzes when creating landing page optimizations.
You’ll learn tips like:
Why bounce rate is important to analyze and what it means for your site
Why it’s important to look at the engagement metrics for specific users
On which areas of your site you should focus your optimizations
MeasureWorks - Online Optimizers & Analytics meetup Stockholm - Need for SpeedMeasureWorks
This document discusses the importance of website performance and user experience. Some key points:
- Studies show that users perceive website speed to be 15-20% slower than it actually is, and slowdowns have a bigger impact than speed increases.
- A study of mobile shopping found that speed was the number one priority for users, with functional issues on sites like Zalando impacting perceptions.
- To measure performance, companies should establish performance SLAs by defining key metrics and targets based on user tasks. They also need to collect both synthetic and real user monitoring data.
- Performance analytics can show how sites compare to competitors and identify pages for optimization. Metrics like revenue risked from poor performance are also
This document discusses mobile device usage and online conversion rates. It provides statistics showing that the majority of users now spend several hours per day on their smartphones. Conversion rates are significantly lower for mobile visitors compared to desktop. Common mobile conversion roadblocks include websites not being mobile-friendly and slow loading times, with 53% of users abandoning a page if it takes over 3 seconds to load. The document recommends ways to improve mobile performance, such as optimizing images, prioritizing content loading, and reducing server requests.
My slides from Emerce - Digital Marketing Live 2014... About why your users don't like to wait, why this is important for you as a site owner and best practices to align content and speed to create a fast user experience...
This presentation includes the second Mobile Retail Barometer for Belgium. The objective of this study, made by Mobilosoft, is to analyze how good the Retailer's websites are when used on smartphones.
The results are not good at all: only 17% of the Belgian Retailer's websites offer an optimized layout for mobile navigation! But layout is not enough, loading speed should be improved... even on mobile optimized website!
Key CRO Metrics to Analyze for Successful Landing PagesHanapin Marketing
The webinar discusses key CRO metrics to analyze for successful landing pages, including bounce rate, exit rate, average time on page, pages per session, session duration, and conversion rate. It covers analyzing metrics by demographics, new vs. returning users, device type, page speed, and specific landing pages. The goal is to understand audience behavior and determine where to focus optimizations by finding problems in the data and testing hypotheses.
This document outlines an agenda for a mobile-focused event. It discusses Google launching a mobile-first index, trends showing people spending more time on mobile than desktop, and the importance of fast page loading speeds for mobile users. Some key points discussed are:
- Mobile now accounts for over half of traffic and a majority of search queries for many companies.
- 53% of users will leave a site that takes longer than 3 seconds to load on mobile. Faster load times can significantly increase conversion rates and revenue.
- Voice search is growing rapidly, with over 1/5 of searches in the US now conducted by voice.
- Local searches, reviews, and ability to easily compare options are important
The document discusses improving mobile website experiences, noting that while apps dominate time spent on mobile, websites capture the majority of commercial transactions, and that slow loading and non-functional mobile sites represent lost opportunities; it then provides examples from companies like Tiki and VNExpress that optimized their mobile sites, reducing load times and improving the user experience, which led to increases in conversion rates, time on site, and other metrics.
2021 Chrome Dev Summit: Web Performance 101Tammy Everts
What do we mean when we talk about "web performance"? Why should you care about it? How can measure it? How do you get other people in your organization to care? In this workshop at the 2021 Chrome Dev Summit, I covered these questions – including an overview of the history of performance metrics, up to Core Web Vitals.
MeasureWorks - Emerce eFinancials - Content is King, but Experience is your k...MeasureWorks
Slides from presentation at Emerce efinancials event. During this session Jeroen Tjepkema, CEO & Founder of MeasureWorks, togehter with Matthew Niederberger, Digital Insights & Analytics Manager at Philips Lighting talk about why user experience and performance are essential in persuading online consumers to buy something on your website. Based on both real data and case studies Matthew and Jeroen will share practical information about the relationship between content and experience and how to implement these at your website.
MeasureWorks - The Art of Staying FastMeasureWorks
1. The document discusses the importance of website speed and performance for user experience and conversion rates. It provides data showing that slow sites negatively impact user engagement.
2. It recommends establishing performance baselines and service level targets to prioritize speed optimizations. Metrics like time to first paint and time to interact should be under 1-3 seconds to provide a positive user experience.
3. The key takeaways are to design with performance in mind, measure performance against targets from an end-user perspective, and continuously optimize the user experience and flow to keep sites fast.
Web Performance in the Age of HTTP2 - Topconf Tallinn 2016 - Holger BartelHolger Bartel
Web performance optimisation has been gaining ground and is slowly getting more of its deserved recognition.
Nevertheless, much of our time on the web is still used up by waiting. To decrease our wait time and improve the web’s overall performance, this integral part of user experience needs further promotion.
Waiting and the perception of time itself, is reason enough to explore some of the psychological effects time has on our users, too.
Passing time also plays a big role in the evolution of technologies. Through the history of HTTP we have reached the latest version as HTTP/2, which will turn some of our existing web performance best practices on their head and into the new anti-patterns of today.
MeasureWorks - Why your customers don't like to wait!MeasureWorks
My presentation at the Zycko breakfast session... About why your users don't like to wait and why you should care as a site owner. This presentation covers the importance of perception of speed, navigation and how to do proper performance monitoring...
Presentación: Marcos Christensen - 2ºJorada Intensiva de Comercio Electrónico...eCommerce Institute
Diapositivas presentadas por el 23 de Abril se realizo la 2°Jornada Inensiva de Comercio Electrónico para el Sector Retail, en el Auditorio de la Cámara Argentina de Comercio. Un evento organizado por el Instituto Latinoamericano de Comercio Electrónico (eInstituto) y la Cámara Argentina de Comercio (CAC)
Managing Unrealistic User Expectations (i.e Digital for Spoilt Brats)Dynatrace
This document discusses the complex digital landscape and high expectations from users. It notes that 52% of Fortune 500 companies from 2000 are gone, and digital disruption is impacting many industries. Mobile usage is rising significantly. The third paragraph introduces the concept of a "digital experience centre" to gain insights into user experience across channels and applications to improve performance, releases, and business outcomes.
Digital Disruption Asia - Pleasing the Unpleasable with Digital Performance DataDynatrace
This document discusses the complex digital landscape and high expectations from users. It notes that 52% of Fortune 500 companies from 2000 are gone, and digital disruption is a major concern for business leaders. Mobile usage is rising dramatically, with most traffic now coming from mobile devices. The summary also notes the need to gain insights from data, not just collect more data, and the rise of digital experience centers to improve customer experience across channels.
This is part three of a talk series for early-stage startups. There are a lot of examples used in the talk that don't come out if you only view the slides. But here it is for the attendees. Updates provided at: startupsunplugged.com
MeasureWorks - Emerece eTravel - 7 performance concerns for marketersMeasureWorks
De hedendaagse consument is verwend. Bezoekers verwachten een makkelijke en snelle website waarin het reisaanbod overzichtelijk en snel toegankelijk is.
Recent onderzoek van ondermeer Forrester en Aberdeen Groep toont aan dat een website met pagina’s langzamer dan 3 seconden het risico loopt dat meer dan 40% van uw bezoekers uw website vroegtijdig verlaten. Spitsuur op jouw website voor vertragingen kan zorgen, met de kans dat meer dan 75% van de bezoekers wegslikt naar een concurrent.
In jouw reisorganisatie besteed je dan ook veel tijd en geld aan het creëren van een zo volledig mogelijk beeld van het profiel van de bezoeker. De Web Analytics oplossing staat hierin vaak centraal bij het inzichtelijk maken en sturen van het bezoek van de gebruikers op de site.
Vaak wordt vergeten dat een goede werking en kwaliteit van een website een minstens even bepalende factor kunnen zijn in een succesvolle conversie van bezoeker naar klant. Aan de hand van praktijkvoorbeelden zullen we u niet alleen laten zien hoe de resultaten van A/B performance testen een directe koppeling leggen tussen site performance en omzet en loyaliteit van de bezoeker, maar ook welke aspecten de performance van uw website kunnen beïnvloeden en hoe u deze kunt opsporen. Tevens hoe u performance aspecten eenvoudig kunt kwantificeren EN relateren aan verloren conversie op uw website.
Slides from my session at MeasureWorks' Performance Labs... Topic is Observability, the new buzzword in Web Performance & DevOps, trying to explain what it is and why it matters for your operations...
MeasureWorks - Akamai - Designing for Time and ConversionMeasureWorks
What do Walt Disney World, Traffic Lights and magicians have in common? They all build illusions that make us feel good. The same goes for performance, as your brain decides what is fast and what is not, often ignoring the absolute numbers we measure and rely on. This talk explores the psychology of time, how to measure user timings right and why site speed matters to create more conversions.
More Related Content
Similar to MeasureWorks - Velocity Europe - Real World Rum
MeasureWorks - Shoppingtoday - 5 must-do's for the holiday seasonMeasureWorks
Slides from my session at Shoppingtoday 2015, a 5 step approach to get your site fast and ready for peak volumes for your customers during the holidays season...
MeasureWorks - 5 insights for speed(y) experimentsMeasureWorks
My slides from Shoppingtoday 2014.. About why your users don't like to wait and the impact on user engagement... 5 insights to align content and speed to create a fast user experience... For you, as a business owner, a speed(y) way to experiment with at your own website
In order to have a successful CRO program, you need to focus in on the data behind your landing pages. However, you might find yourself logging into Google Analytics with your heart rate at 250 because you know there are a million metrics you could be analyzing. Which ones do you need to spend your time on?
In this new live webinar, Hanapin Marketing’s CRO Manager Samantha Kerr will help you narrow down your focus. She’ll walk you through the key metrics she analyzes when creating landing page optimizations.
You’ll learn tips like:
Why bounce rate is important to analyze and what it means for your site
Why it’s important to look at the engagement metrics for specific users
On which areas of your site you should focus your optimizations
MeasureWorks - Online Optimizers & Analytics meetup Stockholm - Need for SpeedMeasureWorks
This document discusses the importance of website performance and user experience. Some key points:
- Studies show that users perceive website speed to be 15-20% slower than it actually is, and slowdowns have a bigger impact than speed increases.
- A study of mobile shopping found that speed was the number one priority for users, with functional issues on sites like Zalando impacting perceptions.
- To measure performance, companies should establish performance SLAs by defining key metrics and targets based on user tasks. They also need to collect both synthetic and real user monitoring data.
- Performance analytics can show how sites compare to competitors and identify pages for optimization. Metrics like revenue risked from poor performance are also
This document discusses mobile device usage and online conversion rates. It provides statistics showing that the majority of users now spend several hours per day on their smartphones. Conversion rates are significantly lower for mobile visitors compared to desktop. Common mobile conversion roadblocks include websites not being mobile-friendly and slow loading times, with 53% of users abandoning a page if it takes over 3 seconds to load. The document recommends ways to improve mobile performance, such as optimizing images, prioritizing content loading, and reducing server requests.
My slides from Emerce - Digital Marketing Live 2014... About why your users don't like to wait, why this is important for you as a site owner and best practices to align content and speed to create a fast user experience...
This presentation includes the second Mobile Retail Barometer for Belgium. The objective of this study, made by Mobilosoft, is to analyze how good the Retailer's websites are when used on smartphones.
The results are not good at all: only 17% of the Belgian Retailer's websites offer an optimized layout for mobile navigation! But layout is not enough, loading speed should be improved... even on mobile optimized website!
Key CRO Metrics to Analyze for Successful Landing PagesHanapin Marketing
The webinar discusses key CRO metrics to analyze for successful landing pages, including bounce rate, exit rate, average time on page, pages per session, session duration, and conversion rate. It covers analyzing metrics by demographics, new vs. returning users, device type, page speed, and specific landing pages. The goal is to understand audience behavior and determine where to focus optimizations by finding problems in the data and testing hypotheses.
This document outlines an agenda for a mobile-focused event. It discusses Google launching a mobile-first index, trends showing people spending more time on mobile than desktop, and the importance of fast page loading speeds for mobile users. Some key points discussed are:
- Mobile now accounts for over half of traffic and a majority of search queries for many companies.
- 53% of users will leave a site that takes longer than 3 seconds to load on mobile. Faster load times can significantly increase conversion rates and revenue.
- Voice search is growing rapidly, with over 1/5 of searches in the US now conducted by voice.
- Local searches, reviews, and ability to easily compare options are important
The document discusses improving mobile website experiences, noting that while apps dominate time spent on mobile, websites capture the majority of commercial transactions, and that slow loading and non-functional mobile sites represent lost opportunities; it then provides examples from companies like Tiki and VNExpress that optimized their mobile sites, reducing load times and improving the user experience, which led to increases in conversion rates, time on site, and other metrics.
2021 Chrome Dev Summit: Web Performance 101Tammy Everts
What do we mean when we talk about "web performance"? Why should you care about it? How can measure it? How do you get other people in your organization to care? In this workshop at the 2021 Chrome Dev Summit, I covered these questions – including an overview of the history of performance metrics, up to Core Web Vitals.
MeasureWorks - Emerce eFinancials - Content is King, but Experience is your k...MeasureWorks
Slides from presentation at Emerce efinancials event. During this session Jeroen Tjepkema, CEO & Founder of MeasureWorks, togehter with Matthew Niederberger, Digital Insights & Analytics Manager at Philips Lighting talk about why user experience and performance are essential in persuading online consumers to buy something on your website. Based on both real data and case studies Matthew and Jeroen will share practical information about the relationship between content and experience and how to implement these at your website.
MeasureWorks - The Art of Staying FastMeasureWorks
1. The document discusses the importance of website speed and performance for user experience and conversion rates. It provides data showing that slow sites negatively impact user engagement.
2. It recommends establishing performance baselines and service level targets to prioritize speed optimizations. Metrics like time to first paint and time to interact should be under 1-3 seconds to provide a positive user experience.
3. The key takeaways are to design with performance in mind, measure performance against targets from an end-user perspective, and continuously optimize the user experience and flow to keep sites fast.
Web Performance in the Age of HTTP2 - Topconf Tallinn 2016 - Holger BartelHolger Bartel
Web performance optimisation has been gaining ground and is slowly getting more of its deserved recognition.
Nevertheless, much of our time on the web is still used up by waiting. To decrease our wait time and improve the web’s overall performance, this integral part of user experience needs further promotion.
Waiting and the perception of time itself, is reason enough to explore some of the psychological effects time has on our users, too.
Passing time also plays a big role in the evolution of technologies. Through the history of HTTP we have reached the latest version as HTTP/2, which will turn some of our existing web performance best practices on their head and into the new anti-patterns of today.
MeasureWorks - Why your customers don't like to wait!MeasureWorks
My presentation at the Zycko breakfast session... About why your users don't like to wait and why you should care as a site owner. This presentation covers the importance of perception of speed, navigation and how to do proper performance monitoring...
Presentación: Marcos Christensen - 2ºJorada Intensiva de Comercio Electrónico...eCommerce Institute
Diapositivas presentadas por el 23 de Abril se realizo la 2°Jornada Inensiva de Comercio Electrónico para el Sector Retail, en el Auditorio de la Cámara Argentina de Comercio. Un evento organizado por el Instituto Latinoamericano de Comercio Electrónico (eInstituto) y la Cámara Argentina de Comercio (CAC)
Managing Unrealistic User Expectations (i.e Digital for Spoilt Brats)Dynatrace
This document discusses the complex digital landscape and high expectations from users. It notes that 52% of Fortune 500 companies from 2000 are gone, and digital disruption is impacting many industries. Mobile usage is rising significantly. The third paragraph introduces the concept of a "digital experience centre" to gain insights into user experience across channels and applications to improve performance, releases, and business outcomes.
Digital Disruption Asia - Pleasing the Unpleasable with Digital Performance DataDynatrace
This document discusses the complex digital landscape and high expectations from users. It notes that 52% of Fortune 500 companies from 2000 are gone, and digital disruption is a major concern for business leaders. Mobile usage is rising dramatically, with most traffic now coming from mobile devices. The summary also notes the need to gain insights from data, not just collect more data, and the rise of digital experience centers to improve customer experience across channels.
This is part three of a talk series for early-stage startups. There are a lot of examples used in the talk that don't come out if you only view the slides. But here it is for the attendees. Updates provided at: startupsunplugged.com
MeasureWorks - Emerece eTravel - 7 performance concerns for marketersMeasureWorks
De hedendaagse consument is verwend. Bezoekers verwachten een makkelijke en snelle website waarin het reisaanbod overzichtelijk en snel toegankelijk is.
Recent onderzoek van ondermeer Forrester en Aberdeen Groep toont aan dat een website met pagina’s langzamer dan 3 seconden het risico loopt dat meer dan 40% van uw bezoekers uw website vroegtijdig verlaten. Spitsuur op jouw website voor vertragingen kan zorgen, met de kans dat meer dan 75% van de bezoekers wegslikt naar een concurrent.
In jouw reisorganisatie besteed je dan ook veel tijd en geld aan het creëren van een zo volledig mogelijk beeld van het profiel van de bezoeker. De Web Analytics oplossing staat hierin vaak centraal bij het inzichtelijk maken en sturen van het bezoek van de gebruikers op de site.
Vaak wordt vergeten dat een goede werking en kwaliteit van een website een minstens even bepalende factor kunnen zijn in een succesvolle conversie van bezoeker naar klant. Aan de hand van praktijkvoorbeelden zullen we u niet alleen laten zien hoe de resultaten van A/B performance testen een directe koppeling leggen tussen site performance en omzet en loyaliteit van de bezoeker, maar ook welke aspecten de performance van uw website kunnen beïnvloeden en hoe u deze kunt opsporen. Tevens hoe u performance aspecten eenvoudig kunt kwantificeren EN relateren aan verloren conversie op uw website.
Similar to MeasureWorks - Velocity Europe - Real World Rum (20)
Slides from my session at MeasureWorks' Performance Labs... Topic is Observability, the new buzzword in Web Performance & DevOps, trying to explain what it is and why it matters for your operations...
MeasureWorks - Akamai - Designing for Time and ConversionMeasureWorks
What do Walt Disney World, Traffic Lights and magicians have in common? They all build illusions that make us feel good. The same goes for performance, as your brain decides what is fast and what is not, often ignoring the absolute numbers we measure and rely on. This talk explores the psychology of time, how to measure user timings right and why site speed matters to create more conversions.
MeasureWorks - eCommerce Live 2017 - Designing for Time & ConversionMeasureWorks
Slides from my session at session at eCommerce Live 2017. What do Walt Disney World, airports and magicians have in common? They all build illusions that make us feel good. The same goes for performance, as your brain decides what is fast and what is not, often ignoring the absolute numbers we measure and rely on. This talk explores the psychology of time, how to measure user timings right and how to use site speed to create more conversions.
MeasureWorks - Online Tuesday - Time = MoneyMeasureWorks
Slides from my presentation at Online Tuesday. About why marketers should care about performance, design principles for a fast experience and how to build a business case for your website...
PHILIPS DigiSummit - A startup approach to hacking marketsMeasureWorks
Modern markets are noisy. In our rush to launch new or improved products we tend to forget that customers don’t buy what they don’t understand.
From working with hundreds of startups there are 5 lessons learned to build the right product features within the target market. In this session we’ll discuss marketing positioning, founders blindess, the importance of analytics and experimentation and how to use all of this to grow your product faster.
Slides from my session at Emerce Etravel... Modern markets are noisy. In our rush to launch products we tend to forget that customers don’t buy what they don’t understand. From working with hundreds of startups there are 5 lessons I learned to build the right product features within their target market. We’ll discuss positioning, founders blindess, designing fast UX and how to use all this to grow your product.
The Talent Institute - Grow Better Products, FasterMeasureWorks
Slides for my workshop at Talent Institute about how performance & UX are key to conversion optimization. About positioning, web performance, user experience, lean analytics, complete web monitoring and sales hacks...
MeasureWorks - 5 startups lessons to build better products fasterMeasureWorks
This document provides a summary of lessons for growing better products faster. It discusses (1) running experiments everywhere and iterating rapidly to find product-market fit, (2) using a positioning statement to frame the product and target market, and (3) building a frictionless product through a focus on user experience and page load times. It also covers (4) using analytics to identify the most important metrics and run experiments to optimize the product, and (5) how sales and funding are connected through building a revenue model. The overall message is that companies need to embrace experimentation, iteration, and a data-driven approach to innovation in order to adapt and survive in a changing market.
Talent Institute - Frictionless Conversion (workshop)MeasureWorks
Slides for my workshop at Talent Institute about how performance & UX are key to conversion optimization. About positioning, web performance, user experience, lean analytics, complete web monitoring and sales hacks...
MeasureWorks - Fast Experiences for Responsive WebsitesMeasureWorks
My slides from M-commerce Event 2015 (mcommerce-event.nl). About why we need to start designing for performance as your visitors don't like to wait online... For you, as a business owner, a speed(y) way to design & xperiment with at your own website
The document discusses how to focus on selling the "why" rather than the "how" when it comes to sales. It emphasizes understanding the customer's motivations and problems in order to position your solution as solving those problems and meeting their goals. It also stresses the importance of demonstrating value and business impact rather than just features. Finally, it provides tips on integrating your product into the customer's workflow and using content marketing, speaking engagements, and a consistent message to influence potential customers throughout the sales cycle.
MeasureWorks - Why people hate to wait for your website to load (and how to f...MeasureWorks
My slides from DrupalJam 2014... About why users abandon your website and best practices to align content and speed to create a fast user experience, and continue to keep it aligned for every release
MIE 2014 - Prepare your mobile user experience for fast conversion (Waarom Ta...MeasureWorks
Slides from presentation at Marketing Insights Event 2014 (#MIE14). Joint presentation by @mauricedacross (Mobile Manager Bol.com) and @jeroentjepkema (Founder MeasureWorks). In this talk we discuss the strategic role of your smartphone in the multi channel customer journey, how users want to use your smartphone and how to build a mobile website that your customer love to use.
MeasureWorks - Outfox your Competition - Context is king, but Performance is ...MeasureWorks
Slides from session at the Outfox Your Competition event in Stockholm... About why we need a balance between performance, ux & content. And of course, how to measure performance…
MeasureWorks - StartupBootCamp Amsterdam - Outrun your competitionMeasureWorks
Nobody likes waiting… Especially (spoiled) online consumers, with all that content and competition just one click away. In this session Jeroen Tjepkema, founder of MeasureWorks, will explain the delicate balance between performance, usability and conversion. Based on real world examples and user panel research, this session will provide actionable insights in what's needed to create an user experiences that exceeds expectations. You'll learn how the mind of your user works, what keeps them clicking, what metrics to collect and how to measure performance and user experience.
MeasureWorks - Mobile Pioneers - Don't let the lights turn greenMeasureWorks
Slides from session at Mobile Pioneers November edition. Jeroen Tjepkema, founder of MeasureWorks, will explain the delicate balance between performance, usability and conversion when it comes to Mobile Commerce. Based on real world examples and user panel research, this session will provide actionable insights in what's needed to create user experiences that exceeds expectations. You'll learn how the mind of your user works and what keeps them clicking
MeasureWorks - Multichannel 2013 - Why your users quit your online (mobile) s...MeasureWorks
My slides from MultiChannel 2013... About why users demand performance and will abandon your website if you fail... Research is based on extensive user panal research, with a focus on performance and task completion.
This is a prior version, please see: https://www.slideshare.net/slideshow/ai-explanations-as-two-way-experiences-led-by-users-5e6d/269981688
In human communication, explanations serve to increase understanding, overcome communication barriers, and build trust. They are, in most cases, dialogues. In computer science, AI explanations (“XAI”) map how an AI system expresses underlying logic, algorithmic processing, and data sources that make up its outputs. One-way communication.
How do we craft designs that "explain" concepts and respond to users’ intent? Can AI identify, elicit and apply relevant user contexts, to help us understand AI outputs? How do explanations become two-way?
We must create experiences with systems that will be required to respect user needs and dynamically explain logic and seek understanding. This is a significant challenge that, at its heart, needs UX leadership. The safety, trust, and understandability of systems we design hinge on the way we craft models for explanation.
🚐Packers and Movers In Gurgaon 📞0000000000 📦ShiftingExpert Available 24 hoursbookkdreambebe
🚐Packers and Movers In Gurgaon 📞0000000000 📦ShiftingExpert Available 24 hours
Website For Rent :- ranjeetsinginfo009@gmail.com
Call:- 000000000000
Whatsapp Now: 00000000000
6. Right now?
Service Levels
Everything working?
Yesterday
Is it me or the internet?
How did we perform?
What’s the impact?
Versus targets
How to fix it?
Historical context
24h
7days
7. Right now?
Service Levels
Trends &
Optimization
Everything working?
Yesterday
Future
Is it me or the internet?
How did we perform?
Big Picture
What’s the impact?
Versus targets
Actionable
How to fix it?
Historical context
24h
Optimization/Conversion
7days
??
9. Keywords:
Error focused
Root Cause
Object driven information
Real
time
Reporting
life cycle
Keywords:
Alerting
Incident driven
MTTR
Keywords:
User experience
Conversion metrics
Volume/Trends
Data required
Day
Week
Month
Relevance for Application Life Cycle
Quarter
Keywords:
Business impact
Front End Optimization
Capacity Management
10. Keywords:
Error focused
Root Cause
Object driven information
Synthetic
Real
time
Reporting
life cycle
Keywords:
Alerting
Incident driven
MTTR
Keywords:
User experience
Conversion metrics
Volume/Trends
Data required
Day
Week
Month
Quarter
RUM
Relevance for Application Life Cycle
Keywords:
Business impact
Front End Optimization
Capacity Management
28. Establish a baseline:
A pre-defined set of metrics
that describes normal behavior
in order to detect variancies
29. Establish a baseline:
A pre-defined set of metrics
that describes normal behavior
in order to detect variancies
and to be comparable within historic context
31. Purchasing a book,
must be completed (speed),
where every page loads under 3 sec.,
Customer journey
Metric: Speed
Target: Sec
using IE9 and higher,
User scenario
from any location in the Netherlands,
User locations
for 90% of all users,
every day between 6am and 12pm,
measured with Real User Monitoring.
Percentile
Window
Collection type
Read more: Metrics 101, Velocityconf 2010
49. Boxplots Outliers Incidents?
Group: Home
Avg. Load Time
Load Time (sec.)
Hours (#): 17
Avg. Loadtime (sec.): 7.34
Sum of Page Views: 11.327
Time (Hour)
Time
50. Train your audience:
‣ Spread the word to key stakeholders
‣ Report within 24 hours after new release period
‣ Always compared to previous period