SlideShare a Scribd company logo
How
Starbucks
Became the
Apple of
Coffee
Build a Brand Worth Talking About
GRAHAMDBROWN
GRAHAMDBROWN.COM3
Featuring  
Case  Studies  
from  my  
Brand  
Leadership  
Manual
http://www.GrahamDBrown.com/Manual  
GRAHAMDBROWN.COM
Starbucks & Apple
What have these two brands got in
common?

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In this Presentation
1. Brand Experience
2. Brand Love
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by VCCP
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And  as  a  bonus  to  
Slideshare  users,  if  you  
want  to  access  my  
walkthrough video    
of  this  presentation,    
click the link  

in  the  next  slide
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CLICK HERE to ACCESS this FREE
explainer video giving you background
insights and analysis for this presentation
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EXPERIENCE  
(not  branding)
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Starbucks & Apple
Both companies understand
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Brand Experience
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PEOPLE
METRICS
85
of brand happens in daily  interacBon (tweets, status
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customers, between customers and employees)
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%
The Starbucks Brand Experience
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#2  BRAND  LOVE  
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“the most powerful
and enduring
brands are built
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Howard Schultz, CEO Starbucks
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look at the
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19 million photos 

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GEN DISCONNECTED
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