SlideShare a Scribd company logo
a16z Go-To-Market Boot Camp
Today’s Presenters
Mark Cranney, Operating Partner
Global Field Operations, Sales Leadership
Tom Butta, Partner
CMO, Challenger Brand Expert
Mahesh Iyer, Partner
Demand Generation, Campaigns
Jaimie Buss, Partner
Sales Development, Channel Sales
To provide you with Go-To-Market processes, best practices and
templates required to:
•  Validate the right model for your business
•  Optimize your sales and marketing efforts
•  Hire the right executives
•  Reduce your time to market
•  Insulate yourself from competition
•  Provide situational awareness and direction to scale efficiently
Boot Camp Objectives
a16z Go-To-Market Boot Camp
ASSESSING YOUR COMPANY’S DNA

Recommended for you

Go-To Market Plan
Go-To Market PlanGo-To Market Plan
Go-To Market Plan

This document outlines Dennis Antolin's go-to-market plan for a tech product. It includes identifying the target client and lead channels, mapping out the buyer's journey through awareness, consideration, and decision stages, and developing a sales strategy using a S-P-I-N framework. It also provides a sales battlecard template to position the solution against competitors by highlighting their weaknesses, asking questions, and handling objections.

marketingdigital marketingsales
Go to Market 101
Go to Market 101Go to Market 101
Go to Market 101

This is a presentation on go-to-market fundamentals that I did for Nasscom member companies in India.

go-to-marketmarketingservices
Go-To-Market Fundamentals - Mark Walker
Go-To-Market Fundamentals - Mark WalkerGo-To-Market Fundamentals - Mark Walker
Go-To-Market Fundamentals - Mark Walker

Sales Impact Academy Coach, Mark Walker gives a preview of this foundational course. You will learn: 1. How to identify the real pain points in your target market. 2. Which go-to-market model is best suited to your businesses. 3. Learn about the key success metrics you need to track. Key Points: 1. Don’t be a solution in search of a problem - Consider the demand in the market first and then build a product for that pain. 2. Frame your key competitors as villain’s - it is a great way of identifying a problem and rallying people behind your product. 3. Be a pill not a vitamin - Is your product a ‘must have’ or a ‘nice to have’? 4. Your ICP should be narrow enough that you are able to streamline your entire operation and make your capital more efficient - you will have to say no to people. 5. A genuine go-to-market model considers every stage of the funnel.

foundersmarketingb2b
Customer
Success
Field
Sales
Inside
Sales
a16z Go-To-Market Boot Camp
Marketing & Lead
Generation
Value Proposition
Demand Creation
Lead Nurturing
New
Attempting
Contacted
New Opportunity
Implementation, Training,
and Support
Nurturing & Creating New
Opportunities
Closing Renewals, Up-Sells,
and Cross-Sells
Identify Initiatives
Create Value Proposition
Execute Competitive Strategy
Validate Solution & ROI
Propose Solution
Negotiate & Close
Deploy & Develop
Build & Enrich Customer Pipeline
Marketing & Lead Generation
Market Positioning Model,
Brand Elements Pyramid,
Message Stack
Campaign Plan, Design
Template, Content Framework,
Activity Calendar, Reports &
Dashboards
Contact to Contract Workflow,
Lead Scoring Framework,
Nurture Programs
Establish Lead Process • Qualify
& Nurture Leads
Define Campaign Audience • Design Campaign Strategy • Manage
Campaign Workflows • Measure the Results • Refine & Optimize
Identify Target Market & Buyers • Define Competitive Advantage • Establish Positioning Platform
Generate Awareness &
Create Demand
Define Value Proposition
New OpportunityContactedAttempting
Inside Sales
Inbound Lead
Prioritization, Outbound
Prospecting
Email Templates,
Outreach Cadence
Qualification
Framework, Call Scripts,
Objection Handling
Qualify • Establish Value • Close for Next Steps
Call Preparation• Outreach Execution • Social Engagement
Lead Prioritization
New
Sales Development to
Account Exec Hand-off
Metrics and Tracking
Templates
Field Sales
Deploy and
Develop
Discovery Tool,
Value Framework
Discovery Tool,
Value Proposition
Template, ROI
Tool, On-Demand
Demo
Discovery Tool,
Account Plan,
Competitive Traps,
POC Lockout
Document
POC Lockout
Document, RFI/
RFP Responses,
ROI Model,
Scoping Document
Proposal
Template, Quote
Tool, ROI Model,
Deployment Plan,
Standard
Contracts, SOW
Final Contracts Deployment Plan
Penetration, Discovery and Qualification
Sell Value, Qualify & Test, Develop Champions
Establish Political Alignment, Execute Competitive Strategy & Influence Buying Criteria
Position, Manage & Execute Validation Process
Confirm Decision Process & Propose Solution
Finalize Negotiation & Close
Partner
Negotiate
and Close
Propose
Solution
Validate Solution
& ROI
Executive
Competitive Strategy
Create Value
Proposition
Identify Initiatives

Recommended for you

Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)
Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)
Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)

A few slides from the go-to-market plan for the Cisco myPlanNet simulation game, incl. traditional and social media marketing. Some integration examples also included. Oct 2009 - Jan 2010 results: - 77,730 unique hits - 23,234 downloads - 25,658 Facebook fans - Played in 130 countries by over 2,500 institutions - Press and analyst coverage

gamesyoutubecisco
Go to-market Templates
Go to-market TemplatesGo to-market Templates
Go to-market Templates

A good go to market strategy template helps you identify your customers, competitors and develop a strategy to make your business successful.

go to market strategy templatefree go to market strategy templategtm plan template
Go-To-Market Framework
Go-To-Market FrameworkGo-To-Market Framework
Go-To-Market Framework

Use this modern go-to-market framework to define the activities required to successfully build market-driven products & services that customers will accept.

product managementnew product developmentgo to market strategy
Close Renewal &
Up-Sell Cross-Sell
Customer Success
Opportunity Plan, Project
Implementation Plan,
Implementation Review
Checklist, Training Materials,
Status Reports
Proof Point Template, Executive
Scorecard, Value Proposition,
Opportunity Plan, Account Plan
Proposal Template, Quote Tool,
Negotiation Planner, Standard
Contracts, SOW
Negotiate and Close Renewal •
Opportunity
Confirm Value Created • Collect Proof Point • Identify and Develop
Additional Opportunities
Confirm Internal Alignment • Resource Allocation • Deployment Success Criteria •
Managing the Milestones, Measuring Impact
Nurture Account &
Create Opportunity
Implementation, Training & Support
Upper level management makes a purchase
and forces its use down the organization
Level of Entry: High
Value Justification: Priority at the top, with
support from key stakeholders below
Sales Strategy: Hire Salespeople with sales
experience for face-to-face sales (expensive)
Sales Cycle Length: Long
Avg. Sales Price: $$$$ Higher
Revenue Model: A few sales may be all you need
Top Down Approach
Top Down vs. Bottom Up (User Acquisition Model)
Individual users (typically at the lower, more
technical levels) begin using the solution and
adoption grows organically
Level of Entry: Low
Value Justification: Everyone buys in, every day
Sales Strategy: Initially viral, web-based
(inexpensive)
Sales Cycle Length: Short, Viral
Avg. Sales Price: $ Lower (but scales)
Revenue Model: Requires high volume of
customers paying small amounts each
Bottom Up Approach
Executive
Director · Manager
Individual Contributor
I N D U S T R Y
P E R S P E C T I V E S
a16z Go-To-Market Boot Camp
M A R K E T I N G
Build & Enrich Customer Pipeline
Marketing & Lead Generation
Market Positioning Model,
Brand Elements Pyramid,
Message Stack
Campaign Plan, Design
Template, Content Framework,
Activity Calendar, Reports &
Dashboards
Contact to Contract Workflow,
Lead Scoring Framework,
Nurture Programs
Establish Lead Process • Qualify
& Nurture Leads
Define Campaign Audience • Design Campaign Strategy • Manage
Campaign Workflows • Measure the Results • Refine & Optimize
Identify Target Market & Buyers • Define Competitive Advantage • Establish Positioning Platform
Generate Awareness &
Create Demand
Define Value Proposition

Recommended for you

Go-to-Market Strategies
Go-to-Market StrategiesGo-to-Market Strategies
Go-to-Market Strategies

The document discusses go-to-market strategies for startups. It provides a framework for marketing and sales cycles including strategies around awareness, interest, understanding, engagement, trial and purchase. It also discusses branding, positioning, targeting and segmentation. The document emphasizes the importance of consistency in branding from the start and focusing the value proposition on the needs of a target customer segment. It introduces concepts like minimum viable product and minimum viable segment.

marketingmarketgo to market
Go to market success strategies
Go to market success strategiesGo to market success strategies
Go to market success strategies

This document discusses keys to successful product launches and go-to-market strategies. It notes that over 60% of new products fail and less than 15% of startups remain operational after initial funding. The keys to success include developing a product-market fit and differentation strategy, selecting the right early adopter target market, developing a disruptive go-to-market plan, and effectively managing risks. It advocates developing pilot programs to test strategies on a small scale before full launches to learn lessons and improve the approach in order to increase the odds of the product succeeding in the market.

business
The Five Pillar Go-To-Market Strategy
The Five Pillar Go-To-Market StrategyThe Five Pillar Go-To-Market Strategy
The Five Pillar Go-To-Market Strategy

This presentation details Ramp Equity's Five Pillar Go-To-Market Strategy for emerging technology companies.

digital marketingbusiness modelbusiness plan
Marketing’s Role
BUILD
CUSTOMER PREFERENCE &
ELICIT LOYALTY
BUILD
A POWERFUL POSITIONING
PLATFORM
GENERATE
AWARENESS &
CREATE DEMAND
The Chief Storyteller
© 2015 - Andreessen Horowitz | Proprietary & confidential, all rights reserved worldwide.
The Modern Marketing Organization
Sales
Product
Management
Content Marketing
Marketing Operations
Product
Marketing
Demand Generation
& Field Marketing
Communications &
Influencer Marketing
Business Operations/IT Sales Operations
Customer
Value of Market Segmentation
Prioritizes where
investments will
yield highest return
Aligns sales,
marketing, and
product development
Enables tailored
messages and
selling strategy
Aligning Use Cases & Impact by Audience – Template
CxO
Manager
Individual User
(Project, Team, Function)
(e.g. Developer, Administrator)
•  Revenue
•  Cost
•  Risk
•  Speed
CxO
•  Cost
•  Efficiency
•  Collaboration
•  Quality
Manager
•  Ease of use
•  Time
•  Innovation
Individual User

Recommended for you

Go-to-market strategy for tech startups
Go-to-market strategy for tech startupsGo-to-market strategy for tech startups
Go-to-market strategy for tech startups

The building blocks you need to create your sales and marketing plan for your technology startup. Presented at FastTrac program, Quebec City, Canada.

Developing Your Go to Market Strategy - For Startup Founders & Entrepreneurs
Developing Your Go to Market Strategy - For Startup Founders & EntrepreneursDeveloping Your Go to Market Strategy - For Startup Founders & Entrepreneurs
Developing Your Go to Market Strategy - For Startup Founders & Entrepreneurs

How to think about your new business go to market strategy? In my accelerators mentoring sessions, I try to bring all the knowledge I have built in the last 10 years into a 30min presentation, aiming to inspire entrepreneurs and startups founders and give them hints and tips on how to think and develop their go to market strategy as an essential part of successfully launching and growing their business idea. These slides are by no mean a go-to-market strategy template but rather an elaboration on the different aspects of what constructs the process of building the sales and marketing activities of a new business. The slides touch the following topics: Things that you can control for your idea to be successful Re-thinking your new business KPIs Analysing the market objectively Identifying target customers Defining the "Minimum Viable Sales Process" Widening the marketing activities Tracking and optimisation

salesmarketingmarketing strategy
Go-to-Market Business Plan Template
Go-to-Market Business Plan TemplateGo-to-Market Business Plan Template
Go-to-Market Business Plan Template

This document provides an overview of an integrated go-to-market approach for B2B product and service providers focused on customer acquisition and retention. It outlines elements of the approach including a go-to-market readiness assessment, an integrated planning and operating model, and a value framework. The integrated planning and operating model addresses key challenges through collaboration, planning, execution, reporting and leadership. The value framework helps clearly define value drivers, differentiators, and customer value to guide marketing and sales.

b2b marketingtoolplanning
Value
Proposition
Competition
Segmentation
Landscape
Usage
Market Positioning Model – Template
© 2015 - Andreessen Horowitz | Proprietary & confidential, all rights reserved worldwide.
•  Persona analysis: a day in the life
•  Path to solving problems
•  Practical & emotional benefits
•  Product feature prioritization re:
what customers care most about
•  Customer ROI matrix
(time, cost, risk, value)
•  Company impact dashboard: revenue,
customers, market share, market impact
•  Value roadmap – how to win
•  Forces driving change
•  Impact on category & growth
•  Market segments, size & potential
•  Current & potential value matrix
•  Definition of users, buyers, decision
makers, influencers
•  Core issues by audience
•  Understanding of urgency to solve
problems + how solved today
•  Analysis of which segments and targets
covered by competitors
•  SWOT assessment by competitor
•  Unique capabilities and IP
•  Comparative capabilities on
how & why different/better
•  Holistic strengths of company
Economic Impact
Use Cases
Differentiation
Trends
Segmentation
Target Audience
Landscape
Building Out the Platform
Brand Positioning Platform
Foundational Elements
Sell Sheets · Presentations · Media Relations · Analyst Relations · Website
Thought Leadership Content
Campaigns
Generate Awareness & Create Demand
Define Your
Campaign Audience
Design A
Campaign Strategy
Manage Campaign
Workflows
Measure
the Results
Refine &
Optimize
Campaigns: Creative Treatment

Recommended for you

How to Plan and Execute a Go-to-market Campaign for an Atlassian Add-on
How to Plan and Execute a Go-to-market Campaign for an Atlassian Add-onHow to Plan and Execute a Go-to-market Campaign for an Atlassian Add-on
How to Plan and Execute a Go-to-market Campaign for an Atlassian Add-on

When it comes to releasing a new add-on to the fast-growing Atlassian Marketplace, building a great product is not the whole story. To have a successful launch and achieve sustainable early customer growth, you need to make a concerted effort both before and after release day to connect your product with those it offers value to. Davin Pukulis, Director of Marketing from marketplace vendor K15t Software will be sharing his insights on how to do just that. This practical guide will explore the strategy and tactics of a recently executed add-on go-to-market campaign, from initial concept on through the awareness, consideration, and decision phases of the buyer's journey funnel. Davin Pukulis, Director of Marketing, K15t Software

atlassianatlassian summit europe 2017atlascamp 2017
Disruptive Go To Market Strategies (GTM)
Disruptive Go To Market Strategies (GTM)Disruptive Go To Market Strategies (GTM)
Disruptive Go To Market Strategies (GTM)

The presentation covers elements of a GTM plan, what makes it disruptive and how does one measure it. The presentation was used at the NASSCOM Product Conclave in Cochin held on 14 Dec 2016 by Sunder Madakshira.

gtmpositioningtargeting
Fitbit Go-To Market Plan
Fitbit Go-To Market PlanFitbit Go-To Market Plan
Fitbit Go-To Market Plan

- Fitbit Smart Coach aims to increase revenue and brand awareness by targeting current Fitbit users in North America aged 30+ to purchase a premium subscription for $49 annually. - The marketing plan utilizes both paid channels like display ads and owned channels like social media, emails, and device notifications to drive trials of the free 30-day subscription with a goal of 5% converting to paid subscribers. - Projections estimate $192 million in total subscription revenue over 3 years with marketing costs of $25 million, most of which is spent in the first year to acquire new subscribers through the various channels.

Design: Campaign Planning Template - Example
Campaign
Name
Campaign
Objectives
Campaign
Duration
Campaign
Components
Target
Audience/
Segment(s)
Key Messages
Campaign
Goals
Campaign
Budget
Expected
Campaign
ROI ($$)
Next-gen
Analytics
Campaign
Introduce a new
breed of
analytics and
generate
interested
prospects
Feb – Apr
(90 Days)
2-part Webinar
Series, Exec
Brief, Technical
Whitepaper,
Buyer’s Guide,
Display Ads,
AdWords, Tech
Summit
CDO, Data
Scientists, VP
IT Ops
Prescribe next
best action
based on inline
insights, Blow
away the
competition with
real-time graphs
& dashboards
•  1,500
responses
•  15 Optys
•  $3M pipeline
•  4 Deals
•  $1m closed
bookings
$200k
5X
Program
Spend to
Bookings ROI
Secure First
Campaign
Generate
preference and
consideration for
battling modern
APT with xyz
Threat
Intelligence
Platform
Jun – Nov
(180 Days)
Cyber-Security
Symposium,
Analyst
Roundtable,
Executive
Brief, CIO
Summit, Tech
sponsorship,
Whiteboard &
Videos
CISO, CIO,
CSO, Security
Architect,
Fraud & Risk
analysts
Smart
Prevention
Real-time
detection &
mitigation
Intelligent Threat
Profile Engine
•  1,500
responses
•  12 Optys
•  $6M pipeline
•  4 Deals
•  $2M closed
bookings
$300k
7X
Program
Spend to
Bookings
Measure the Results: KPIs and Benchmarks
Inquiry/Response
INBOUND:
Web site
Social media
PR coverage
OUTBOUND:
Digital Marketing
Events
Webinars
Marketing Qualified Lead
Jointly define MQL criteria with
sales (e.g. by lead score, by
title/company, industry, etc.)
Sales Accepted Lead
(aka Pre-Opportunity)
Sales Qualified Lead
(aka Opportunity)
Closed Won
($$$ Bookings)
Lead Conversion Rate Benchmarks
(source: SiriusDecisions)
SaaS: Traditional:
21%
50%
38%
21%
8%
72%
65%
27%
8 closed won per
1,000 inq/resp
10 closed won per
1,000 inq/resp
•  New Inquiries/Responses Generated
•  Sources of Inquiries/Responses
•  Cost per Inquiry/Response
•  Number of Touches to Qualify
KPIs
•  Number by Source (Quantity)
•  Conversion Rate (Quality)
•  Duration in Stage (Velocity)
At each stage in Funnel:
•  New Inquiries/Responses Generated
•  Sources of Inquiries/Responses
•  Cost per Inquiry/Response
•  Number of Touches to Qualify
Pipeline and Closed Business
Contact to Contract Process
Contact
(New Inquiry/
Response)
Attempting Contacted
Marketing
Qualified
Lead
Sales
Accepted
Lead
Sales
Qualified
Lead
Contract
(Closed Won
Deal)
Lead Management: Nurturing and Drip Campaigns
Example:
Feb 14: Offer 2
(white paper)
Mar 30: Offer 4
(free trial)
Feb 1: Offer 1
(case study)
Mar 1: Offer 3
(webinar)
Analyst
Report
Product
Announcement
Quarterly
Newsletter
Quarterly
Newsletter
Drip Campaign:
Long-term lead nurturing campaign:
No response or
not sales ready
Yes: remove from drip
No: remain in drip
Lead score threshold met.
Triggers sales follow-up.
Send offer every 7-30 days
(based on campaign and
sales cycle)
Score triggers inside sales
follow-up to determine sales
readiness
Opt-out option with
every touch: it’s a
legal requirement
Database segmentation
is critical: don’t
look uncoordinated

Recommended for you

Growth Strategy for B2B SaaS | GMA Webinars
Growth Strategy for B2B SaaS | GMA WebinarsGrowth Strategy for B2B SaaS | GMA Webinars
Growth Strategy for B2B SaaS | GMA Webinars

The 1st in Asia | Growth Marketing Academy 🙌🏻Register for FREE and watch the recording whenever you’re FREE!🙌🏻 👉🏻Join Now: https://bit.ly/3kUligs 【Growth Strategy for B2B SaaS - How to Build Your Product into a Growth-Ready One?】 ✍🏻What will I learn… 1.What B2B SaaS means 2.Product life-cycle and customer journey in B2B SaaS 3.The go-to-market strategies for B2B SaaS 4.How marketers can better align with product team for growth 👨🏻‍💼Meet Our Speaker - YuHsuan YuHsuan Chao is a product expert and serial entrepreneur in SaaS. Experienced in the full lifecycle of SaaS from development to go-to-market, she's currently at Zendesk helping thousands of businesses deliver the best customer experiences. 🐾We will update the webinars, if you want to get more marketing knowledge, please subscribe to our channel! 👉🏻 learn more: https://www.growthmarketer.academy/

marketinggrowthstrategy
Sales Playbook Template
Sales Playbook TemplateSales Playbook Template
Sales Playbook Template

An all-in-one playbook of information to help your sales reps sell your product/service in the most effective way.

salessales playbookplaybooks
Go to-market strategy for B2B SaaS companies
Go to-market strategy for B2B SaaS companiesGo to-market strategy for B2B SaaS companies
Go to-market strategy for B2B SaaS companies

Get in touch: guillaume@lajavaness.com A short presentation outlining the main customer targeting strategies a B2B SaaS startup might decide to use.

saaspricingstartups
I N D U S T R Y
P E R S P E C T I V E S
a16z Go-To-Market Boot Camp
I N S I D E S A L E S
New OpportunityContactedAttempting
Inside Sales
Inbound Lead
Prioritization, Outbound
Prospecting
Email Templates,
Outreach Cadence
Qualification
Framework, Call Scripts,
Objection Handling
Qualify • Establish Value • Close for Next Steps
Call Preparation• Outreach Execution • Social Engagement
Lead Prioritization
New
Sales Development to
Account Exec Hand-off
Metrics and Tracking
Templates
Inbound Prioritization
H O T L E A D S — C A L L A S A P
Response time affects conversion rate
Remember, the minute a hot lead is created,
the clock is ticking.
Referral
Outbound Priority
C A L L H I G H — G E T R E F E R R A L
Referral
Executive Champion Evaluator

Recommended for you

The Secrets to SaaS Pricing
The Secrets to SaaS PricingThe Secrets to SaaS Pricing
The Secrets to SaaS Pricing

• 3. The 3 Models of SaaS Pricing1How to Pick the Best Price28 Pricing Hacks3How to Test New Pricing4We’ll cover... • 4. Model 1: Targeting Small Businesses1 • 5. Self-service, no sales team, limited support • 6. Pricing in the $10 - $100/month rangeThis mean you need to focus onscale and acquiring customerscheaply. • 7. Similar companies • 8. Model 2: Targeting Enterprise2 • 9. Sales team, contracts, full support • 10. Pricing is $1,000s or $10,000s/monthVery little is automated, your teamwill be working very closely witheach customer. • 11. Similar companies • 12. Model 3: The Mid-Size Hybrid3 • 13. Automated marketing with a sales team • 14. Pricing is $100’s/monthYou’ll need to scale your leads butyou’ll have a full sales team toclose them. • 15. Similar companies • 16. Pick the right price range for your vision • 17. 2 Bad Methods for Pricing • 18. 1. Product cost + X%You’ll undercharge somecustomers and overcharge others. • 19. 2. What does the customer want to pay?People have no idea until you askthem for their credit card. • 20. Pricing by Value • 21. Value-Based PricingYour customers get value worth $Yand it only costs them $X. • 22. For B2B, focus on money earned or saved • 23. How much extra revenue do they earn?1How many hours do they save?2What other costs do they avoid?3Ask your customers: • 24. Capture more value from each customer. • 25. There’s no such thing as a perfect price.If you need more guidance, pick aprice that’s 10% of the valuedelivered. • 26. 8 Pricing Hacks8 • 27. Rule 1: Go AnnualYou’ll improve cash flow, reduceyour churn, and improve yourrevenue. • 28. Rule 2: Don’t Add Unnecessary Digits$1000 looks cheaper than $1,000or $1000.00 • 29. Rule 3: Avoid Discounts Unless LaunchingDiscounts create destructivecustomer habits. Do not use themregularly. • 30. Rule 4: Offer Multiple Prices to Anchor • 31. Rule 5: Use pricing plans to segment customers.Different customer types getdifferent value from your product.Capture that value. • 32. Rule 6: Double Your PriceWe all tend to UNDERvalue our ownservices. • 33. Rule 7: Be Careful With Freemium PlansVery difficult to make it work in B2Bmarkets. • 34. Rule 8: Grandfather Old Customers InAs long as you don’t raise pricesfor old customers, you won’t getany complaints. • 35. These are rules, not laws. • 36. How to Test New Pricing - 4 Steps • 37. Step 1: Track subscription plans for all customersSubscription plans1Each monthly charge2Any cancelations3Access to total revenue, averagerevenue per user, and churn4 • 38. Step 2: Launch Your New Pricing Page • 39. Step 3: Track your entire funnel • 40. Step 4: Track ARPU and churn • 41. KISSmetrics helps you find the right priceConnects all data to individual people1A/B tests for your entire funnel2See which plans are most profitable

saaspricing
How (and When) to Hire a Great VP of Customer Success Management CSM
How (and When) to Hire a Great VP of Customer Success Management CSMHow (and When) to Hire a Great VP of Customer Success Management CSM
How (and When) to Hire a Great VP of Customer Success Management CSM

The VP of Customer Success role has become one of the hottest hiring priorities for companies in the Subscription Economy. Although the impact is now widely recognized, businesses still struggle with identifying the right time to bring on a CSM leader, and furthermore, how to recognize truly great candidates. Join a lively conversation between Nick Mehta, CEO at Gainsight, Tomasz Tunguz, Partner at Redpoint Ventures, and Monica Adractas, VP of Customer Success and Retention at Box as they share how (and when) to hire a great VP of Customer Success. In this webinar, you’ll learn: - How data supports hiring a VP Customer Success earlier in the company lifecycle - What the key characteristics of greatness are and how to identify them early - How maturing companies have evolved the VP Customer Success role to meet the changing needs of their customer base Featuring: Tomasz Tunguz, Partner at Redpoint Ventures; Monica Adractas, VP of Customer Success and Retention at Box; and Nick Mehta, CEO at Gainsight

subscriptionredpoint venturesgrowth
Tom Tunguz Talk at Wharton San Francisco
Tom Tunguz Talk at Wharton San FranciscoTom Tunguz Talk at Wharton San Francisco
Tom Tunguz Talk at Wharton San Francisco

The document discusses trends in venture capital fundraising and investments. It notes that while VC fundraising has remained steady at around $25 billion per quarter, consumer tech investments have declined 25% and enterprise investments have fallen 40% from previous highs. However, startups have become markedly more capital efficient, requiring only half the funding to go public compared to a decade ago. This has led to a shift where some "mega seed" investments by VCs have replaced traditional Series A rounds, increasing company valuations earlier. While more seed money has increased competition for Series A deals, it has also created a bottleneck for some startups seeking Series B funding.

Outreach Execution
L E V E R A G E A L L A N G L E S
Call
Email
Google+Facebook
LinkedInTwitter
Voicemail
Github
Example Prospecting Strategy
“ 8 3 % O F H I G H P E R F O R M E R S H A V E A D E F I N E D S T R A T E G Y A N D M A K E 4 – 8 A T T E M P T S . ” – K I N S E I P A R T N E R S
Outbound Only
24 hrs. 48 hrs.
No Connect:
Send email
Connect:
Qualify in/out
Last Chance: Email/Voicemail
“Are you still interested?”
Keep it
Short
Readable on
Handheld
Clear Call
to Action
One Call to
Action per Email
Value
Statement
Clear, Concise
Value Statement
© 2015 - Andreessen Horowitz | Proprietary & confidential, all rights reserved worldwide.
Anatomy of an Effective Email
Track It!!
H O W D O Y O U K N O W I F T H E P R O S P E C T O P E N E D Y O U R E M A I L , A N D W H E N T H E Y O P E N E D I T ?
Applications like
ToutApp allow you to:
Collaborate on email
templates,
increasing efficiency
Measure email open
rates, optimizing
effectiveness
Track when emails
are opened in
real time

Recommended for you

How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up
How to Hire a Great VP Sales '14:  From NY Enterprise Tech Meet-upHow to Hire a Great VP Sales '14:  From NY Enterprise Tech Meet-up
How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up

How to Make Sure You Hire a VP of Sales That Doubles Your Revenue. Not One That Flushes Your Scarce Capital Down the Drain.

vp salessaassales
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
SaaStr at Dreamforce '14:  Benchmarking Your Start-Up:  How Am I Doing -- Rea...SaaStr at Dreamforce '14:  Benchmarking Your Start-Up:  How Am I Doing -- Rea...
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...

- TalkDesk grew from $150K to $2.5M ARR in 12 months after achieving initial traction, and is now growing at 20% month-over-month as they work to reach $10M ARR in under 5 quarters. Keys to their growth include partnerships, increasing deal sizes, upgrades, and understanding enterprise implementations. - GuideSpark struggled for 3 years to achieve initial traction, but then accelerated rapidly after hiring a VP of Sales and doubling down on the enterprise market and employee communications. They grew from $2M to $20M ARR in 24 months. - Both companies show that fast growth is possible after achieving product-market fit and initial traction, even if the journey to

guidesparksaastalkdesk
What is Pipeline Marketing
What is Pipeline Marketing What is Pipeline Marketing
What is Pipeline Marketing

1) The document describes Bizible marketing's shift from traditional lead generation metrics like pageviews to a pipeline marketing strategy focused on revenue generation. 2) Pipeline marketing connects sales and marketing data to measure performance based on revenue and customers rather than leads. 3) This approach optimizes the entire sales funnel and helped Bizible prove their impact on revenue, leading to better alignment with sales and increased marketing ROI.

marketingdemand generationb2b marketing
Objection Handling
© 2015 - Andreessen Horowitz | Proprietary & confidential, all rights reserved worldwide.
Inside Sales to Sales Handoff
A S U C C E S S F U L H A N D O F F : T H E D E V I L I S I N T H E D E T A I L S
Create calendar
invites
Send letter of
understanding
Send email reminder
to client day of call/
meeting
Launch Call,
introduce both
parties
Post-call analysis:
Was it a qualified
call?
Key Metrics - Template
CALLS/DAY: ___
EMAILS/DAY:___
CONVERSATIONS/DAY: ___
AVERAGE TALK TIME:___
MEETING/WEEK:___
OPPORTUNITIES
CREATED
CLOSED/WON OPPORTUNITIES
Calls/Emails to Conversations: 15%
Conversations to Meetings: 50%
Meetings to Opportunities: 50%
Opportunities to Wins: 25–30%
I N D U S T R Y
P E R S P E C T I V E S
a16z Go-To-Market Boot Camp
F I E L D S A L E S

Recommended for you

SaaS Accounting: The blueprint to understanding and optimizing
SaaS Accounting: The blueprint to understanding and optimizingSaaS Accounting: The blueprint to understanding and optimizing
SaaS Accounting: The blueprint to understanding and optimizing

A bad accountant or finance manager can spell doom for your company though by causing you to not invest cash that you should be or worse - spending money you don’t have in the bank. This is why you need to know your SaaS accounting chops, too. To help, let’s walk through a breakdown of how revenue flows through your business from a booking all the way to cash collected. Here we walk through exactly how to calculate ARPU (Average Revenue Per User) including what to and not to include in the calculation, as well as how to optimize this crucial SaaS metric.

saas metricssaas pricingbookings
How to Develop Your SaaS Pricing Model
How to Develop Your SaaS Pricing ModelHow to Develop Your SaaS Pricing Model
How to Develop Your SaaS Pricing Model

Developing the pricing model for your B2B SaaS app is one of the biggest marketing challenges your company will face. This is a guide to developing your SaaS pricing model was created by noted SaaS Marketing expert and Growth Hacker Lincoln Murphy of Sixteen Ventures. This guide takes you through the questions you need to ask about not just your market and customers, but about your company and goals, to help you figure out your SaaS pricing model. Whether you have a self-service sales model or one that requires outside sales reps to drive business, the tips and techniques contained in this guide and the source blog post will help you create a profitable and successful SaaS pricing model.

inbound marketingpsychologysaas
9 Worst Practices in SaaS Metrics
9 Worst Practices in SaaS Metrics9 Worst Practices in SaaS Metrics
9 Worst Practices in SaaS Metrics

A presentation about 9 mistakes that SaaS founders should avoid, with some practical advice on how (and why) to avoid them.

saasdashboardsoftware as a service
Field Sales
Deploy and
Develop
Discovery Tool,
Value Framework
Discovery Tool,
Value Proposition
Template, ROI
Tool, On-Demand
Demo
Discovery Tool,
Account Plan,
Competitive Traps,
POC Lockout
Document
POC Lockout
Document, RFI/
RFP Responses,
ROI Model,
Scoping Document
Proposal
Template, Quote
Tool, ROI Model,
Deployment Plan,
Standard
Contracts, SOW
Final Contracts Deployment Plan
Penetration, Discovery and Qualification
Sell Value, Qualify & Test, Develop Champions
Establish Political Alignment, Execute Competitive Strategy & Influence Buying Criteria
Position, Manage & Execute Validation Process
Confirm Decision Process & Propose Solution
Finalize Negotiation & Close
Partner
Negotiate
and Close
Propose
Solution
Validate Solution
& ROI
Executive
Competitive Strategy
Create Value
Proposition
Identify Initiatives
Selling is Simple
J U S T A N S W E R T H E S E 3 Q U E S T I O N S :
Why Now?Why do anything? Why your company?
© 2015 - Andreessen Horowitz | Proprietary & confidential, all rights reserved worldwide.
Sales Process
I T A T E A M S P O R T ! ! !
S U P P O R T I N G A C T I V I T I E S A N D R E S O U R C E S
Through A Non-Linear Sales Process
Step 1
Identify
Initiatives
Step 2
Create Value
Proposition
Step 3
Execute
Competitive
Strategy
Step 4
Validate
Solution & ROI
Step 5
Propose
Solution
Step 6
Negotiate &
Close
Step 7
Deploy &
Develop
Rapid Prototyping Capability
Pre-Sales
Marketing
Sales
Engineering Product Management
Customer Success
Discovery
Demo
POC
Pilot
Deployment
Opportunity executionDiscovery
Develop the Value Framework
Business
Strategies
Initiatives
Solution Set
Critical Capabilities
ObjectivesStep 1: Focus is on identifying what
is happening with the business
Step 2: Tie Initiatives,
Critical Capabilities,
& Solution Set
back to the
business issues

Recommended for you

The SaaS business model
The SaaS business modelThe SaaS business model
The SaaS business model

This document discusses key metrics and economics for a SaaS business model. It provides details on sales compensation, bookings targets, churn rates, margins. It examines how revenue is generated from a single salesperson over time. Graphics show how monthly recurring revenue grows as new salespeople are hired each month. Lowering churn rates can significantly impact long-term profits. Collecting payment upfront eliminates cash flow troughs. Sales complexity impacts customer acquisition costs, requiring higher prices and more approval steps. Regular product improvements provide feedback on customer happiness.

saassaas salesforcesaas sales & marketing
Slack's Ali Rayl on Scaling Support for User Growth
Slack's Ali Rayl on Scaling Support for User GrowthSlack's Ali Rayl on Scaling Support for User Growth
Slack's Ali Rayl on Scaling Support for User Growth

In this Heavybit Speaker Series Presentation, Ali Rayl talks about building Slack's Support Stack particularly after the company's exponential growth spikes. Ali Rayl is the Director of Quality and Support at Slack where she’s built the team to manage more than 5,000 corporate clients including Stripe, Rdio, Medium, Airbnb, Expedia and Buzzfeed. In the past she was the Director of QA at Songbird — an open-source cross platform music player built on Mozilla’s XULRunner and GStreamer. Full Video available Here: http://www.heavybit.com/library/developer-operations/video/2014-09-16-ali-rayl

ali rayloperationssupport
A SaaS Metric designed to Increase Free Trial Conversions
A SaaS Metric designed to Increase Free Trial ConversionsA SaaS Metric designed to Increase Free Trial Conversions
A SaaS Metric designed to Increase Free Trial Conversions

CCAs & Engagement – An Uncommon Way to Engage & Convert Prospects in Your SaaS Free Trial. A few years ago I came up with a set of metrics that I called Common Conversion Activities – or CCA – that I defined as “The things that all or most paying customers do during their trial.” In July 2012 I gave a 54-minute presentation where I introduced the next version of this ever-evolving set of metrics for measuring Free Trial success, the CCA, and I want to share that with you now. See the video of this presentation here: http://sixteenventures.com/free-trial-metrics

crosaasweb app
Step 1: Build and Test
Your Value Statement
Creating the “Unique” Value Proposition
Critical
Capabilities
Solution SetCorporate
Objectives
InitiativesBusiness
Strategies
Step 2: Understand the
As-Is and To-Be State
Step 3: Identify Case Studies
for the Value Proposition
Step 4: Develop and Test the
Anticipated Financial Returns Associated
with Your Solution
© 2004 Opsware Inc. All rights reserved. Page 27
Opportunities for Efficiency Gain
n Server build parameters left to the individual administrator
n Slower times to repair; relatively high effort required for post-incident recovery
n Patching performed as possible rather than as needed
n Emergency patches create significant disruption
n Ad hoc change processes
n Low confidence in new application testing, if performed
n Infrequent / uncoordinated resource sharing across teams, groups or locations
n Insufficient documentation
n Large number of disparate operational systems or tools
n Operational reporting difficult to produce and difficult to audit
n Low level of compliance with operational policies
© 2004 Opsware Inc. All rights reserved. Page 25
Risk Reduction Opportunities
n Lack of a maintained, enforced, reusable test environment
n High frequency of misconfiguration and bad decision-making by lower-
level technical personnel
n Non-compliance with change management policies
n Difficult or impossible rollback of failed code deployments
n Unreliable audit trails and change histories
n Non-compliance of patch levels and patch frequency with contractual
obligations
n Insufficient or inaccurate documentation for operational decision-making
© 2004 Opsware Inc. All rights reserved. Page 25
Enabling Accelerated Off-shoring
n User access to the platform controlled via a centralized definition of privileges
n All of interdependencies between all components of an application are modeled such
that customer-specific knowledge resides in Opsware rather than in personnel
n System change requires modifications only to the relevant building block, not to the
entire server
n Full integration with incident management, ticketing, billing and asset management
n Severs the relationship between geographic location of personnel and geographic
location of servers
n Any accredited system user can answer any business question about the global
managed estate
n Changes to servers executed by the model-based system are “undo-able” by any
user, in any location, with any level of skill.
n Changes to servers by operators outside of the model-based system trigger an alert
n Software packages and patches certified or mandated for use are deposited in a
unified, secure repository
n Digitally signed audit trails protect both the underlying model and the software
package repository
© 2004 Opsware Inc. All rights reserved. Page 25
Other Non-quantified Benefits
n Application management gains
• Efficiency (esp. via automated code deployment)
• Risk reduction
• Off-shoring
n Migration of 760 business-critical systems from remote sites to
hardened data centers
n Management reporting, auditing and compliance
n Service transformation
n Disaster recovery reliability and service enhancements
Opportunity Management & Account Planning
M A N Y M O V I N G P A R T S …
Funding
Process
Account
Plan
Validation
Competitive
Positioning
Decision
Process
Decision
Criteria
Political
Position
Business
Strategies
Initiatives
Solution Set
Critical Capabilities
Objectives
Focused on and accountable for
Aware of and understand their relationship to
Executives
Directors
and
Managers
Individual
Contributors
Individual
Contributors
Individual
Contributors
Individual
Contributors
Individual
Contributors
Individual
Contributors
Directors
and
Managers
ROI/POV Creation
S T E P 1 : I D E N T I F Y T H E I N I T I A T I V E S ( T H E Y A R E A L R E A D Y F U N D E D )
Typical Use Cases
Green field,
differentiated,
both (why
anything, why
you, why now)
Scope
Applicable
subset
Benefit
Areas
Iterative and
validated with
anecdotes
Input Data
Based on
capability
maturity
Improvement
Levels
Phases &
timelines
Estimate
Implementation
TCO
implications
Cost
Estimate
Schedule
Cost
Benefit

Recommended for you

How to Drive Growth with Customer Success Metrics
How to Drive Growth with Customer Success MetricsHow to Drive Growth with Customer Success Metrics
How to Drive Growth with Customer Success Metrics

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - How to Drive Growth with Customer Success Metrics - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists Aaron Ross, author of Predictable Revenue, Jason Lemkin of Storm Ventures, Tomasz Tunguz of Redpoint Ventures, and Brian Stafford McKinsey.

mckinseyretentionloyalty
SaaS Marketing Plan: 5 Ways to Get your B2B App to Sell Itself
SaaS Marketing Plan: 5 Ways to Get your B2B App to Sell ItselfSaaS Marketing Plan: 5 Ways to Get your B2B App to Sell Itself
SaaS Marketing Plan: 5 Ways to Get your B2B App to Sell Itself

Your B2B SaaS app will not sell itself unless it is designed to do so. This is a guide to getting your B2B SaaS to 'sell itself' was created by noted SaaS Marketing expert and Growth Hacker Lincoln Murphy of Sixteen Ventures. This guide is full of actionable, unique, and thought-provoking ideas - Growth Hacks if you will - that are designed to allow your product to sell itself. From attracting the right audience and driving user engagement, to making it easy to buy and easy to share through orchestrated virality, this guide covers all aspects of what's necessary to drive growth with SaaS companies of any stage and serving any market. Whether you have a self-service sales model or one that requires outside sales reps to drive business, the tips and techniques contained in this guide and the source blog post will help you achieve your goals of efficiently scaling your sales process.

inbound marketingpsychologysaas
David Skok's, SMASH Summit NYC
David Skok's,  SMASH Summit NYCDavid Skok's,  SMASH Summit NYC
David Skok's, SMASH Summit NYC

This document discusses key metrics and strategies for optimizing customer acquisition and sales funnels. It covers metrics like customer acquisition cost (CAC), lifetime value (LTV), conversion rates, and return on investment (ROI) by lead source. It also discusses how to design effective funnels by understanding the buyer's journey, addressing their concerns at each stage, and creating solutions that entice them while reducing friction. Examples are provided of how to diagnose and improve blockage points in the funnel by getting inside the customer's head.

startups500 startupssmash summit
Summary of ROI Analysis (Example)
$ 1 4 . 5 M M I N A N N U A L S A V I N G S I D E N T I F I E D
$3,744,396
$2,713,425
$649,702
$3,022,835
$11,142,323
$1,763,815
$692,461 $3,886,332
Current Cost by Activity
Provisioning
SW Updates & Config
Business App Change
Patching & Maintaining
Troubleshoot & Repair
Audits & Compliance
Producing Reports
Other Activities
$1,123,319
$1,628,055
$519,761
$604,567
$4,891,480
$264,572
$173,115
$3,886,332
Reduced Cost by Activity with
MyCo
Over $14,524,087 Savings
Components of a Proposal
C H E C K L I S T
Quote with
Terms
✓
License
Description
✓
Statement
of Work
✓
Tech Validation
& ROI Results
✓
Software License
Agreement
✓
Support and/or
Services Agreement
✓
Deal Review Process
Account Plan
and Competitive Strategy
Proposal
Structure
Strategy
Options
Quote & Terms
License Desc
SOW
Business Case
Marketing Ask
Components for ReviewSales Management
Customer Success
Sales Engineering
Marketing
Finance
Legal
ROI/Business Case
Development
Forecasting Best Practices
Q U A L I F I C A T I O N C R I T E R I A
M
E
D
D
I
C
C
Metrics: Quantifiable measurements of the business benefits of the solution. (Before and After comparison).
Proof of where and how we’ve accomplished similar objectives before
Economic Buyer: The individual within the customer’s organization who has the final “yes.” Typically has access to
discretionary funding.
Decision Criteria: These are the formal solution requirements against which each participant in the decision process will
evaluate the available options. They are always from the customer’s point of view.
Decision Process: The process by which the customer will evaluate, select and purchase a solution.
Identify Pain: Pain is the catalyst for the buyer solving the problem within a set timeframe. There are Business pains and
Technical pains and both must be identified and quantified.
Champion: The person with power and influence inside the customer’s organization who is actively selling on your behalf.
Competition: The competition’s strengths, weaknesses and differentiators, including Champions and their relative power and
influence. You must understand your competition (including “Do Nothing” and “Do it Internally) and have a strategy to compete.

Recommended for you

Lean Analytics Cycle
Lean Analytics CycleLean Analytics Cycle
Lean Analytics Cycle

The document discusses the lean analytics cycle of metrics, hypothesis, experiment, and act. It provides examples of how Hello Bar used this process to improve their installation rate. They found a low installation rate in metrics, hypothesized that more options would increase installations, tested this in an experiment, and achieved a 40% increase. Through dozens of experiments, their rate increased by 89%. The document encourages analyzing metrics to find opportunities, forming hypotheses through research, rigorously testing hypotheses, and making data-driven decisions.

product designtestinglean startup
Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...
Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...
Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...

New version 2 - including case examples from Spotfire, Demandware, Hubspot and David Skok. Developed for the Harvard Innovation Lab workshop series on Startup Secrets. This is part 4 of the 5 part series by Michael J Skok on how to get competitive advantage as a startup. Michael's slides are the agenda for the workshop, and are NOT self contained. For fuller coverage of the slides, visit Michael's website http://mjskok.com/

gtmhilstartup
Mobile Is Eating the World, 2016-2017
Mobile Is Eating the World, 2016-2017Mobile Is Eating the World, 2016-2017
Mobile Is Eating the World, 2016-2017

by Benedict Evans. Please see this link for full description, slides, AND version with talk track: http://a16z.com/2016/12/09/mobile-is-eating-the-world-outlook-2017/

 
by a16z
machine learningtrendsinnovation
Forecasting Best Practices
F O R E C A S T I N G O U T L I E R S
Sales Stage
! Current Quarter "
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 13
Identifying
Initiatives
Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline
Create a Value
Proposition
Best Case Best Case Best Case Best Case Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline
Execute
Competitive Strategy
Commit Commit Best Case Best Case Best Case Best Case Best Case Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline
Validate
Solution &
ROI
Commit Commit Commit Commit Best Case Best Case Best Case Best Case Best Case Pipeline Pipeline Pipeline Pipeline
Propose
Solution
Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Pipeline Pipeline
Negotiate &
Close
Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit
Deploy &
Develop
Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed
I N D U S T R Y
P E R S P E C T I V E S
a16z Go-To-Market Boot Camp
C U S T O M E R S U C C E S S
Close Renewal &
Up-Sell Cross-Sell
Customer Success
Opportunity Plan, Project
Implementation Plan,
Implementation Review
Checklist, Training Materials,
Status Reports
Proof Point Template, Executive
Scorecard, Value Proposition,
Opportunity Plan, Account Plan
Proposal Template, Quote Tool,
Negotiation Planner, Standard
Contracts, SOW
Negotiate and Close Renewal •
Opportunity
Confirm Value Created • Collect Proof Point • Identify and Develop
Additional Opportunities
Confirm Internal Alignment • Resource Allocation • Deployment Success Criteria •
Managing the Milestones, Measuring Impact
Nurture Account &
Create Opportunity
Implementation, Training & Support
Program, Delivery, and Project Management
•  Responsible for managing long-term
PS relationship with customer
•  Manages multiple projects within
single customer – MAM, PAM, News
•  Typically working on Strategic
Accounts in each geo
•  Works closely with Sales to develop
new, add-on opportunities
•  Billable resource and part of Project
Team on larger deployments
Program Management
•  Manages the Delivery team of
Project Managers and Engineers
•  Responsible for Resourcing,
Budgeting and Forecasting
•  Works closely with Sales, Solutions
Design, Program and Project
Management
Delivery Management
•  Owns Project P&L and ultimately
responsible for success of project
•  Schedules Project Engineering,
Training and Workflow resources
for each project
Project Management

Recommended for you

Software is Eating Bio
Software is Eating BioSoftware is Eating Bio
Software is Eating Bio

Bio in 2015 is like software in 2005. The bio fund is really about funding software companies in the bio space.

 
by a16z
healthcaresoftwarebiology
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...

The document discusses budgeting for marketing performance and saving time and money. It provides tips for making marketing a profit center, defining outcomes, getting sales buy-in, cutting unsuccessful past items, organizing budgets by objective not function, and tying bonuses to sales performance. A potential reporting structure is outlined focusing on attracting, engaging, growing, and retaining customers. The document also discusses launching account-based marketing, defining a pipeline development framework with target markets, sales cycles, teams, messages, reach, technology, and metrics. It provides a pipeline development maturity model and emphasizes having sales and marketing work together towards the shared goals of pipeline development.

marketingb2b marketingbudget
Customer journey mapping seminar
Customer journey mapping seminarCustomer journey mapping seminar
Customer journey mapping seminar

This document provides guidance to sales representatives on strategically guiding customers through the buying journey. It outlines 9 key stages: 1) building need, 2) discovery, 3) consideration, 4) decision, 5) purchase, 6) delivery, 7) usage, 8) retention, and 9) advocacy. For each stage, it provides example messaging, qualifying criteria, success metrics, sales tools, and instructions for updating the CRM with stage-specific details to help reps effectively engage customers and maximize deal conversion and renewal rates. The goal is to align marketing and sales processes to optimize the customer experience at each step of the buying cycle.

customer mappingbuying pathscustomer service design
Training Services & Support Programs
E S C A L A T I O N P R O C E S S E X A M P L E
Standard Escalations Code Red Code Blue
Issued for all situations needing
escalation, but not meeting
Code Blue criteria
Issued proactively as “stand-by”
alert for heightened
preparedness for a significant
event or series of events
Issued when there is immediate
harm or damage requiring
emergency response or if
immediate and sustained
response is needed outside of
business hours
Customer InterviewCustomer Questionnaire Customer Facts Doc
Guide consistent interviews and
facts gathering aligned with
reference information needs
Conduct comprehensive customer
interview to obtain needed level of
information to support all needs
Conduct comprehensive customer
interview(s) to obtain needed level
of information to support all needs
Central Repository
Single location to store all
Customer Facts Docs and
related info for reference
Sales Tools Developed Post Contract Sales Tools Developed Post ‘Go Live’
Press ReleaseWin Wire Web/PDF Case Study Reference Video ROI CalculatorsPPT Reference Slide(s)
It Starts By Creating Reference Customers
Driving Customer Lifetime Value
T H E M A J O R I T Y O F R E V E N U E I S G E N E R A T E D A F T E R T H E I N I T I A L S A L E .
Customer
Acquisition
Creating Customers for Life: The New Formula for Success in the Subscription Economy. Service Source, 2014.
Renewal
Up-Sell
Cross-Sell
Revenue
Maximizing Lifetime Customer Value
Lifetime
Customer
Value
Churn

Recommended for you

Demand Metric - Executive Marketing Advisory Membership
Demand Metric - Executive Marketing Advisory MembershipDemand Metric - Executive Marketing Advisory Membership
Demand Metric - Executive Marketing Advisory Membership

This document provides an overview of Demand Metric Research Corp., a global marketing research and advisory firm. It outlines the challenges their members commonly face, how Demand Metric can help through advisory calls, research, tools/templates, and training. It describes their flexible engagement model and solution of empowering marketing teams with the resources of Demand Metric University, a team of expert Research Directors, and 500+ guides/templates. The goal is to help members improve marketing practices and maturity.

sales enablementcustomer experiencedemand generation
Demand Metric Executive Marketing Advisory Membership
Demand Metric Executive Marketing Advisory MembershipDemand Metric Executive Marketing Advisory Membership
Demand Metric Executive Marketing Advisory Membership

This document provides an overview of Demand Metric Research Corp.'s Executive Marketing Advisory Membership. It outlines Demand Metric's core beliefs in giving marketers the tools and expertise needed to prove marketing value. Members receive access to Demand Metric's research, tools, training courses, online community, and advisory services from a team of research directors with expertise in areas like strategy, technology, demand generation and more. The membership is designed to help marketing teams complete projects faster, boost their influence within their organization, and justify resources needed.

How to Turn Competitive Insight into Revenue Growth
How to Turn Competitive Insight into Revenue GrowthHow to Turn Competitive Insight into Revenue Growth
How to Turn Competitive Insight into Revenue Growth

[Product Marketing Community Conference 2019] No company exists in a vacuum, so how are you adapting your product, sales, and marketing initiatives to succeed in that context? Competitive intelligence is more than collecting information on your competitors - it’s about taking that information and turning it into revenue-generating initiatives across product, sales and marketing.

competitionmarketingproduct management
a16z Go-To-Market Boot Camp

More Related Content

What's hot

Go-to-market Framework
Go-to-market FrameworkGo-to-market Framework
Go-to-market Framework
Demand Metric
 
Go to Market Strategy Template
Go to Market Strategy TemplateGo to Market Strategy Template
Go to Market Strategy Template
Soren Kaplan
 
Go-To-Market Framework
Go-To-Market FrameworkGo-To-Market Framework
Go-To-Market Framework
Mark Officer
 
Go-To Market Plan
Go-To Market PlanGo-To Market Plan
Go-To Market Plan
Dennis Antolin
 
Go to Market 101
Go to Market 101Go to Market 101
Go to Market 101
vinodharith
 
Go-To-Market Fundamentals - Mark Walker
Go-To-Market Fundamentals - Mark WalkerGo-To-Market Fundamentals - Mark Walker
Go-To-Market Fundamentals - Mark Walker
Sales Impact Academy
 
Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)
Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)
Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)
Petra Neiger
 
Go to-market Templates
Go to-market TemplatesGo to-market Templates
Go to-market Templates
Rahul Behal
 
Go-To-Market Framework
Go-To-Market FrameworkGo-To-Market Framework
Go-To-Market Framework
Demand Metric
 
Go-to-Market Strategies
Go-to-Market StrategiesGo-to-Market Strategies
Go-to-Market Strategies
Startup Secrets
 
Go to market success strategies
Go to market success strategiesGo to market success strategies
Go to market success strategies
Robert Jasper
 
The Five Pillar Go-To-Market Strategy
The Five Pillar Go-To-Market StrategyThe Five Pillar Go-To-Market Strategy
The Five Pillar Go-To-Market Strategy
Stan Monlux
 
Go-to-market strategy for tech startups
Go-to-market strategy for tech startupsGo-to-market strategy for tech startups
Go-to-market strategy for tech startups
Sovita Chander
 
Developing Your Go to Market Strategy - For Startup Founders & Entrepreneurs
Developing Your Go to Market Strategy - For Startup Founders & EntrepreneursDeveloping Your Go to Market Strategy - For Startup Founders & Entrepreneurs
Developing Your Go to Market Strategy - For Startup Founders & Entrepreneurs
Adam Moalla
 
Go-to-Market Business Plan Template
Go-to-Market Business Plan TemplateGo-to-Market Business Plan Template
Go-to-Market Business Plan Template
Joseph Schwartz
 
How to Plan and Execute a Go-to-market Campaign for an Atlassian Add-on
How to Plan and Execute a Go-to-market Campaign for an Atlassian Add-onHow to Plan and Execute a Go-to-market Campaign for an Atlassian Add-on
How to Plan and Execute a Go-to-market Campaign for an Atlassian Add-on
Atlassian
 
Disruptive Go To Market Strategies (GTM)
Disruptive Go To Market Strategies (GTM)Disruptive Go To Market Strategies (GTM)
Disruptive Go To Market Strategies (GTM)
Sunder Madakshira
 
Fitbit Go-To Market Plan
Fitbit Go-To Market PlanFitbit Go-To Market Plan
Fitbit Go-To Market Plan
pranaysadarangani
 
Growth Strategy for B2B SaaS | GMA Webinars
Growth Strategy for B2B SaaS | GMA WebinarsGrowth Strategy for B2B SaaS | GMA Webinars
Growth Strategy for B2B SaaS | GMA Webinars
GraceChong37
 
Sales Playbook Template
Sales Playbook TemplateSales Playbook Template
Sales Playbook Template
Demand Metric
 

What's hot (20)

Go-to-market Framework
Go-to-market FrameworkGo-to-market Framework
Go-to-market Framework
 
Go to Market Strategy Template
Go to Market Strategy TemplateGo to Market Strategy Template
Go to Market Strategy Template
 
Go-To-Market Framework
Go-To-Market FrameworkGo-To-Market Framework
Go-To-Market Framework
 
Go-To Market Plan
Go-To Market PlanGo-To Market Plan
Go-To Market Plan
 
Go to Market 101
Go to Market 101Go to Market 101
Go to Market 101
 
Go-To-Market Fundamentals - Mark Walker
Go-To-Market Fundamentals - Mark WalkerGo-To-Market Fundamentals - Mark Walker
Go-To-Market Fundamentals - Mark Walker
 
Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)
Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)
Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)
 
Go to-market Templates
Go to-market TemplatesGo to-market Templates
Go to-market Templates
 
Go-To-Market Framework
Go-To-Market FrameworkGo-To-Market Framework
Go-To-Market Framework
 
Go-to-Market Strategies
Go-to-Market StrategiesGo-to-Market Strategies
Go-to-Market Strategies
 
Go to market success strategies
Go to market success strategiesGo to market success strategies
Go to market success strategies
 
The Five Pillar Go-To-Market Strategy
The Five Pillar Go-To-Market StrategyThe Five Pillar Go-To-Market Strategy
The Five Pillar Go-To-Market Strategy
 
Go-to-market strategy for tech startups
Go-to-market strategy for tech startupsGo-to-market strategy for tech startups
Go-to-market strategy for tech startups
 
Developing Your Go to Market Strategy - For Startup Founders & Entrepreneurs
Developing Your Go to Market Strategy - For Startup Founders & EntrepreneursDeveloping Your Go to Market Strategy - For Startup Founders & Entrepreneurs
Developing Your Go to Market Strategy - For Startup Founders & Entrepreneurs
 
Go-to-Market Business Plan Template
Go-to-Market Business Plan TemplateGo-to-Market Business Plan Template
Go-to-Market Business Plan Template
 
How to Plan and Execute a Go-to-market Campaign for an Atlassian Add-on
How to Plan and Execute a Go-to-market Campaign for an Atlassian Add-onHow to Plan and Execute a Go-to-market Campaign for an Atlassian Add-on
How to Plan and Execute a Go-to-market Campaign for an Atlassian Add-on
 
Disruptive Go To Market Strategies (GTM)
Disruptive Go To Market Strategies (GTM)Disruptive Go To Market Strategies (GTM)
Disruptive Go To Market Strategies (GTM)
 
Fitbit Go-To Market Plan
Fitbit Go-To Market PlanFitbit Go-To Market Plan
Fitbit Go-To Market Plan
 
Growth Strategy for B2B SaaS | GMA Webinars
Growth Strategy for B2B SaaS | GMA WebinarsGrowth Strategy for B2B SaaS | GMA Webinars
Growth Strategy for B2B SaaS | GMA Webinars
 
Sales Playbook Template
Sales Playbook TemplateSales Playbook Template
Sales Playbook Template
 

Viewers also liked

Go to-market strategy for B2B SaaS companies
Go to-market strategy for B2B SaaS companiesGo to-market strategy for B2B SaaS companies
Go to-market strategy for B2B SaaS companies
Guillaume Lerouge
 
The Secrets to SaaS Pricing
The Secrets to SaaS PricingThe Secrets to SaaS Pricing
The Secrets to SaaS Pricing
Kissmetrics on SlideShare
 
How (and When) to Hire a Great VP of Customer Success Management CSM
How (and When) to Hire a Great VP of Customer Success Management CSMHow (and When) to Hire a Great VP of Customer Success Management CSM
How (and When) to Hire a Great VP of Customer Success Management CSM
Gainsight
 
Tom Tunguz Talk at Wharton San Francisco
Tom Tunguz Talk at Wharton San FranciscoTom Tunguz Talk at Wharton San Francisco
Tom Tunguz Talk at Wharton San Francisco
Tomasz Tunguz
 
How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up
How to Hire a Great VP Sales '14:  From NY Enterprise Tech Meet-upHow to Hire a Great VP Sales '14:  From NY Enterprise Tech Meet-up
How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up
stormventures
 
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
SaaStr at Dreamforce '14:  Benchmarking Your Start-Up:  How Am I Doing -- Rea...SaaStr at Dreamforce '14:  Benchmarking Your Start-Up:  How Am I Doing -- Rea...
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
stormventures
 
What is Pipeline Marketing
What is Pipeline Marketing What is Pipeline Marketing
What is Pipeline Marketing
Bizible B2B Marketing Attribution
 
SaaS Accounting: The blueprint to understanding and optimizing
SaaS Accounting: The blueprint to understanding and optimizingSaaS Accounting: The blueprint to understanding and optimizing
SaaS Accounting: The blueprint to understanding and optimizing
Price Intelligently
 
How to Develop Your SaaS Pricing Model
How to Develop Your SaaS Pricing ModelHow to Develop Your SaaS Pricing Model
How to Develop Your SaaS Pricing Model
Lincoln Murphy
 
9 Worst Practices in SaaS Metrics
9 Worst Practices in SaaS Metrics9 Worst Practices in SaaS Metrics
9 Worst Practices in SaaS Metrics
Christoph Janz
 
The SaaS business model
The SaaS business modelThe SaaS business model
The SaaS business model
David Skok
 
Slack's Ali Rayl on Scaling Support for User Growth
Slack's Ali Rayl on Scaling Support for User GrowthSlack's Ali Rayl on Scaling Support for User Growth
Slack's Ali Rayl on Scaling Support for User Growth
Heavybit
 
A SaaS Metric designed to Increase Free Trial Conversions
A SaaS Metric designed to Increase Free Trial ConversionsA SaaS Metric designed to Increase Free Trial Conversions
A SaaS Metric designed to Increase Free Trial Conversions
Lincoln Murphy
 
How to Drive Growth with Customer Success Metrics
How to Drive Growth with Customer Success MetricsHow to Drive Growth with Customer Success Metrics
How to Drive Growth with Customer Success Metrics
Gainsight
 
SaaS Marketing Plan: 5 Ways to Get your B2B App to Sell Itself
SaaS Marketing Plan: 5 Ways to Get your B2B App to Sell ItselfSaaS Marketing Plan: 5 Ways to Get your B2B App to Sell Itself
SaaS Marketing Plan: 5 Ways to Get your B2B App to Sell Itself
Lincoln Murphy
 
David Skok's, SMASH Summit NYC
David Skok's,  SMASH Summit NYCDavid Skok's,  SMASH Summit NYC
David Skok's, SMASH Summit NYC
500 Startups
 
Lean Analytics Cycle
Lean Analytics CycleLean Analytics Cycle
Lean Analytics Cycle
Hiten Shah
 
Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...
Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...
Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...
Michael Skok
 
Mobile Is Eating the World, 2016-2017
Mobile Is Eating the World, 2016-2017Mobile Is Eating the World, 2016-2017
Mobile Is Eating the World, 2016-2017
a16z
 
Software is Eating Bio
Software is Eating BioSoftware is Eating Bio
Software is Eating Bio
a16z
 

Viewers also liked (20)

Go to-market strategy for B2B SaaS companies
Go to-market strategy for B2B SaaS companiesGo to-market strategy for B2B SaaS companies
Go to-market strategy for B2B SaaS companies
 
The Secrets to SaaS Pricing
The Secrets to SaaS PricingThe Secrets to SaaS Pricing
The Secrets to SaaS Pricing
 
How (and When) to Hire a Great VP of Customer Success Management CSM
How (and When) to Hire a Great VP of Customer Success Management CSMHow (and When) to Hire a Great VP of Customer Success Management CSM
How (and When) to Hire a Great VP of Customer Success Management CSM
 
Tom Tunguz Talk at Wharton San Francisco
Tom Tunguz Talk at Wharton San FranciscoTom Tunguz Talk at Wharton San Francisco
Tom Tunguz Talk at Wharton San Francisco
 
How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up
How to Hire a Great VP Sales '14:  From NY Enterprise Tech Meet-upHow to Hire a Great VP Sales '14:  From NY Enterprise Tech Meet-up
How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up
 
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
SaaStr at Dreamforce '14:  Benchmarking Your Start-Up:  How Am I Doing -- Rea...SaaStr at Dreamforce '14:  Benchmarking Your Start-Up:  How Am I Doing -- Rea...
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
 
What is Pipeline Marketing
What is Pipeline Marketing What is Pipeline Marketing
What is Pipeline Marketing
 
SaaS Accounting: The blueprint to understanding and optimizing
SaaS Accounting: The blueprint to understanding and optimizingSaaS Accounting: The blueprint to understanding and optimizing
SaaS Accounting: The blueprint to understanding and optimizing
 
How to Develop Your SaaS Pricing Model
How to Develop Your SaaS Pricing ModelHow to Develop Your SaaS Pricing Model
How to Develop Your SaaS Pricing Model
 
9 Worst Practices in SaaS Metrics
9 Worst Practices in SaaS Metrics9 Worst Practices in SaaS Metrics
9 Worst Practices in SaaS Metrics
 
The SaaS business model
The SaaS business modelThe SaaS business model
The SaaS business model
 
Slack's Ali Rayl on Scaling Support for User Growth
Slack's Ali Rayl on Scaling Support for User GrowthSlack's Ali Rayl on Scaling Support for User Growth
Slack's Ali Rayl on Scaling Support for User Growth
 
A SaaS Metric designed to Increase Free Trial Conversions
A SaaS Metric designed to Increase Free Trial ConversionsA SaaS Metric designed to Increase Free Trial Conversions
A SaaS Metric designed to Increase Free Trial Conversions
 
How to Drive Growth with Customer Success Metrics
How to Drive Growth with Customer Success MetricsHow to Drive Growth with Customer Success Metrics
How to Drive Growth with Customer Success Metrics
 
SaaS Marketing Plan: 5 Ways to Get your B2B App to Sell Itself
SaaS Marketing Plan: 5 Ways to Get your B2B App to Sell ItselfSaaS Marketing Plan: 5 Ways to Get your B2B App to Sell Itself
SaaS Marketing Plan: 5 Ways to Get your B2B App to Sell Itself
 
David Skok's, SMASH Summit NYC
David Skok's,  SMASH Summit NYCDavid Skok's,  SMASH Summit NYC
David Skok's, SMASH Summit NYC
 
Lean Analytics Cycle
Lean Analytics CycleLean Analytics Cycle
Lean Analytics Cycle
 
Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...
Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...
Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...
 
Mobile Is Eating the World, 2016-2017
Mobile Is Eating the World, 2016-2017Mobile Is Eating the World, 2016-2017
Mobile Is Eating the World, 2016-2017
 
Software is Eating Bio
Software is Eating BioSoftware is Eating Bio
Software is Eating Bio
 

Similar to Go-to-Market Best Practices for Startups

Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
Heinz Marketing Inc
 
Customer journey mapping seminar
Customer journey mapping seminarCustomer journey mapping seminar
Customer journey mapping seminar
MacInnis Marketing
 
Demand Metric - Executive Marketing Advisory Membership
Demand Metric - Executive Marketing Advisory MembershipDemand Metric - Executive Marketing Advisory Membership
Demand Metric - Executive Marketing Advisory Membership
Jesse Hopps
 
Demand Metric Executive Marketing Advisory Membership
Demand Metric Executive Marketing Advisory MembershipDemand Metric Executive Marketing Advisory Membership
Demand Metric Executive Marketing Advisory Membership
Justin Chung
 
How to Turn Competitive Insight into Revenue Growth
How to Turn Competitive Insight into Revenue GrowthHow to Turn Competitive Insight into Revenue Growth
How to Turn Competitive Insight into Revenue Growth
Ellie Mirman
 
Nelson Service Offering Jan09
Nelson Service Offering Jan09Nelson Service Offering Jan09
Nelson Service Offering Jan09
sterck
 
Executive Program in Sales Management (Monday) June 2014
Executive Program in Sales Management (Monday) June 2014Executive Program in Sales Management (Monday) June 2014
Executive Program in Sales Management (Monday) June 2014
1-degree INC
 
Demand Generation Program Playbook
Demand Generation Program PlaybookDemand Generation Program Playbook
Demand Generation Program Playbook
Demand Metric
 
Alignment – the key to high growth
Alignment – the key to high growthAlignment – the key to high growth
Alignment – the key to high growth
Christine Nolan
 
Building an Integrated Marketing Plan
Building an Integrated Marketing PlanBuilding an Integrated Marketing Plan
Building an Integrated Marketing Plan
Margaret Dawson
 
Students try presentation_4th_may_final version
Students try presentation_4th_may_final versionStudents try presentation_4th_may_final version
Students try presentation_4th_may_final version
Robert Kriegl
 
Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...
Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...
Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...
amber-javaid
 
Delivering a Predictable Pipeline: B2B Revenue Ops Success Framework
Delivering a Predictable Pipeline: B2B Revenue Ops Success FrameworkDelivering a Predictable Pipeline: B2B Revenue Ops Success Framework
Delivering a Predictable Pipeline: B2B Revenue Ops Success Framework
Heinz Marketing Inc
 
Shawn Loudenback Overview Sales Strategic Development.1
Shawn Loudenback Overview Sales Strategic Development.1Shawn Loudenback Overview Sales Strategic Development.1
Shawn Loudenback Overview Sales Strategic Development.1
sloudenback
 
Carl Larson Resume v1 ENTERPRISE SOFTWARE AND SERVICES SALES LEADER
Carl Larson Resume v1 ENTERPRISE SOFTWARE AND SERVICES SALES LEADERCarl Larson Resume v1 ENTERPRISE SOFTWARE AND SERVICES SALES LEADER
Carl Larson Resume v1 ENTERPRISE SOFTWARE AND SERVICES SALES LEADER
Carl Larson
 
Keep Your Customers Coming Back for More
Keep Your Customers Coming Back for MoreKeep Your Customers Coming Back for More
Keep Your Customers Coming Back for More
Marketo
 
Building Blocks of Sales Enablement - 2018 SES Conference
Building Blocks of Sales Enablement - 2018 SES ConferenceBuilding Blocks of Sales Enablement - 2018 SES Conference
Building Blocks of Sales Enablement - 2018 SES Conference
Mike Kunkle
 
Brain Bridge
Brain BridgeBrain Bridge
Brain Bridge
Brain Bridge
 
Marketing Operations: The Engine Behind Predictive Analytics
Marketing Operations: The Engine Behind Predictive AnalyticsMarketing Operations: The Engine Behind Predictive Analytics
Marketing Operations: The Engine Behind Predictive Analytics
ClearAction Continuum
 
Business Growth By Customer Acquisition and Loyalty Marketing
Business Growth By Customer Acquisition and Loyalty MarketingBusiness Growth By Customer Acquisition and Loyalty Marketing
Business Growth By Customer Acquisition and Loyalty Marketing
AutoSyndicationUSA
 

Similar to Go-to-Market Best Practices for Startups (20)

Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
 
Customer journey mapping seminar
Customer journey mapping seminarCustomer journey mapping seminar
Customer journey mapping seminar
 
Demand Metric - Executive Marketing Advisory Membership
Demand Metric - Executive Marketing Advisory MembershipDemand Metric - Executive Marketing Advisory Membership
Demand Metric - Executive Marketing Advisory Membership
 
Demand Metric Executive Marketing Advisory Membership
Demand Metric Executive Marketing Advisory MembershipDemand Metric Executive Marketing Advisory Membership
Demand Metric Executive Marketing Advisory Membership
 
How to Turn Competitive Insight into Revenue Growth
How to Turn Competitive Insight into Revenue GrowthHow to Turn Competitive Insight into Revenue Growth
How to Turn Competitive Insight into Revenue Growth
 
Nelson Service Offering Jan09
Nelson Service Offering Jan09Nelson Service Offering Jan09
Nelson Service Offering Jan09
 
Executive Program in Sales Management (Monday) June 2014
Executive Program in Sales Management (Monday) June 2014Executive Program in Sales Management (Monday) June 2014
Executive Program in Sales Management (Monday) June 2014
 
Demand Generation Program Playbook
Demand Generation Program PlaybookDemand Generation Program Playbook
Demand Generation Program Playbook
 
Alignment – the key to high growth
Alignment – the key to high growthAlignment – the key to high growth
Alignment – the key to high growth
 
Building an Integrated Marketing Plan
Building an Integrated Marketing PlanBuilding an Integrated Marketing Plan
Building an Integrated Marketing Plan
 
Students try presentation_4th_may_final version
Students try presentation_4th_may_final versionStudents try presentation_4th_may_final version
Students try presentation_4th_may_final version
 
Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...
Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...
Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...
 
Delivering a Predictable Pipeline: B2B Revenue Ops Success Framework
Delivering a Predictable Pipeline: B2B Revenue Ops Success FrameworkDelivering a Predictable Pipeline: B2B Revenue Ops Success Framework
Delivering a Predictable Pipeline: B2B Revenue Ops Success Framework
 
Shawn Loudenback Overview Sales Strategic Development.1
Shawn Loudenback Overview Sales Strategic Development.1Shawn Loudenback Overview Sales Strategic Development.1
Shawn Loudenback Overview Sales Strategic Development.1
 
Carl Larson Resume v1 ENTERPRISE SOFTWARE AND SERVICES SALES LEADER
Carl Larson Resume v1 ENTERPRISE SOFTWARE AND SERVICES SALES LEADERCarl Larson Resume v1 ENTERPRISE SOFTWARE AND SERVICES SALES LEADER
Carl Larson Resume v1 ENTERPRISE SOFTWARE AND SERVICES SALES LEADER
 
Keep Your Customers Coming Back for More
Keep Your Customers Coming Back for MoreKeep Your Customers Coming Back for More
Keep Your Customers Coming Back for More
 
Building Blocks of Sales Enablement - 2018 SES Conference
Building Blocks of Sales Enablement - 2018 SES ConferenceBuilding Blocks of Sales Enablement - 2018 SES Conference
Building Blocks of Sales Enablement - 2018 SES Conference
 
Brain Bridge
Brain BridgeBrain Bridge
Brain Bridge
 
Marketing Operations: The Engine Behind Predictive Analytics
Marketing Operations: The Engine Behind Predictive AnalyticsMarketing Operations: The Engine Behind Predictive Analytics
Marketing Operations: The Engine Behind Predictive Analytics
 
Business Growth By Customer Acquisition and Loyalty Marketing
Business Growth By Customer Acquisition and Loyalty MarketingBusiness Growth By Customer Acquisition and Loyalty Marketing
Business Growth By Customer Acquisition and Loyalty Marketing
 

Recently uploaded

Unleashing the Potential Investing in Emerging Startups in India.pdf
Unleashing the Potential Investing in Emerging Startups in India.pdfUnleashing the Potential Investing in Emerging Startups in India.pdf
Unleashing the Potential Investing in Emerging Startups in India.pdf
Foxnangel
 
Bussiness portfolio Assignment: A brief description to my business logo, des...
Bussiness portfolio Assignment: A brief description to  my business logo, des...Bussiness portfolio Assignment: A brief description to  my business logo, des...
Bussiness portfolio Assignment: A brief description to my business logo, des...
Gurjant Singh
 
Karina Hayat - How to Build a Successful Career as a Business Strategist.pdf
Karina Hayat - How to Build a Successful Career as a Business Strategist.pdfKarina Hayat - How to Build a Successful Career as a Business Strategist.pdf
Karina Hayat - How to Build a Successful Career as a Business Strategist.pdf
Karina Hayat
 
Smart Money Moves Trends in Fintech Investments in the Indian Market.pdf
Smart Money Moves Trends in Fintech Investments in the Indian Market.pdfSmart Money Moves Trends in Fintech Investments in the Indian Market.pdf
Smart Money Moves Trends in Fintech Investments in the Indian Market.pdf
Foxnangel
 
Master the Art of Creating Viral Instagram Reels, Snapchat, and FB Stories Vi...
Master the Art of Creating Viral Instagram Reels, Snapchat, and FB Stories Vi...Master the Art of Creating Viral Instagram Reels, Snapchat, and FB Stories Vi...
Master the Art of Creating Viral Instagram Reels, Snapchat, and FB Stories Vi...
SOFTTECHHUB
 
My Business Pitch (Defining my Business Project)
My Business Pitch (Defining my Business Project)My Business Pitch (Defining my Business Project)
My Business Pitch (Defining my Business Project)
Gurjant Singh
 
Efficient Shipping Essential Supplies & Packing List Envelopes.pptx
Efficient Shipping Essential Supplies & Packing List Envelopes.pptxEfficient Shipping Essential Supplies & Packing List Envelopes.pptx
Efficient Shipping Essential Supplies & Packing List Envelopes.pptx
conquestdistributors1
 
University of Ontario Institute of Technology degree
University of Ontario Institute of Technology degreeUniversity of Ontario Institute of Technology degree
University of Ontario Institute of Technology degree
twukayq
 
Art of Selling (Developing and Expanding Your Bussiness Goals)
Art of Selling (Developing and Expanding Your Bussiness Goals)Art of Selling (Developing and Expanding Your Bussiness Goals)
Art of Selling (Developing and Expanding Your Bussiness Goals)
Gurjant Singh
 
Development of Motor Skills with Sensory Toys.pptx
Development of Motor Skills with Sensory Toys.pptxDevelopment of Motor Skills with Sensory Toys.pptx
Development of Motor Skills with Sensory Toys.pptx
Diversity In Toys
 
degree Certificate of University of Toronto
degree Certificate of University of Torontodegree Certificate of University of Toronto
degree Certificate of University of Toronto
twukayq
 
Fundamentals of E-commerce - E-commerce
Fundamentals of E-commerce -  E-commerceFundamentals of E-commerce -  E-commerce
Fundamentals of E-commerce - E-commerce
nk4kcfq9bf
 
degree Certificate of University of Western Ontario
degree Certificate of University of Western Ontariodegree Certificate of University of Western Ontario
degree Certificate of University of Western Ontario
twukayq
 
degree Certificate of York University
degree Certificate of York Universitydegree Certificate of York University
degree Certificate of York University
twukayq
 
FSSAI Registration : Everything You Need To Know
FSSAI Registration : Everything You Need To KnowFSSAI Registration : Everything You Need To Know
FSSAI Registration : Everything You Need To Know
Enterslice
 

Recently uploaded (15)

Unleashing the Potential Investing in Emerging Startups in India.pdf
Unleashing the Potential Investing in Emerging Startups in India.pdfUnleashing the Potential Investing in Emerging Startups in India.pdf
Unleashing the Potential Investing in Emerging Startups in India.pdf
 
Bussiness portfolio Assignment: A brief description to my business logo, des...
Bussiness portfolio Assignment: A brief description to  my business logo, des...Bussiness portfolio Assignment: A brief description to  my business logo, des...
Bussiness portfolio Assignment: A brief description to my business logo, des...
 
Karina Hayat - How to Build a Successful Career as a Business Strategist.pdf
Karina Hayat - How to Build a Successful Career as a Business Strategist.pdfKarina Hayat - How to Build a Successful Career as a Business Strategist.pdf
Karina Hayat - How to Build a Successful Career as a Business Strategist.pdf
 
Smart Money Moves Trends in Fintech Investments in the Indian Market.pdf
Smart Money Moves Trends in Fintech Investments in the Indian Market.pdfSmart Money Moves Trends in Fintech Investments in the Indian Market.pdf
Smart Money Moves Trends in Fintech Investments in the Indian Market.pdf
 
Master the Art of Creating Viral Instagram Reels, Snapchat, and FB Stories Vi...
Master the Art of Creating Viral Instagram Reels, Snapchat, and FB Stories Vi...Master the Art of Creating Viral Instagram Reels, Snapchat, and FB Stories Vi...
Master the Art of Creating Viral Instagram Reels, Snapchat, and FB Stories Vi...
 
My Business Pitch (Defining my Business Project)
My Business Pitch (Defining my Business Project)My Business Pitch (Defining my Business Project)
My Business Pitch (Defining my Business Project)
 
Efficient Shipping Essential Supplies & Packing List Envelopes.pptx
Efficient Shipping Essential Supplies & Packing List Envelopes.pptxEfficient Shipping Essential Supplies & Packing List Envelopes.pptx
Efficient Shipping Essential Supplies & Packing List Envelopes.pptx
 
University of Ontario Institute of Technology degree
University of Ontario Institute of Technology degreeUniversity of Ontario Institute of Technology degree
University of Ontario Institute of Technology degree
 
Art of Selling (Developing and Expanding Your Bussiness Goals)
Art of Selling (Developing and Expanding Your Bussiness Goals)Art of Selling (Developing and Expanding Your Bussiness Goals)
Art of Selling (Developing and Expanding Your Bussiness Goals)
 
Development of Motor Skills with Sensory Toys.pptx
Development of Motor Skills with Sensory Toys.pptxDevelopment of Motor Skills with Sensory Toys.pptx
Development of Motor Skills with Sensory Toys.pptx
 
degree Certificate of University of Toronto
degree Certificate of University of Torontodegree Certificate of University of Toronto
degree Certificate of University of Toronto
 
Fundamentals of E-commerce - E-commerce
Fundamentals of E-commerce -  E-commerceFundamentals of E-commerce -  E-commerce
Fundamentals of E-commerce - E-commerce
 
degree Certificate of University of Western Ontario
degree Certificate of University of Western Ontariodegree Certificate of University of Western Ontario
degree Certificate of University of Western Ontario
 
degree Certificate of York University
degree Certificate of York Universitydegree Certificate of York University
degree Certificate of York University
 
FSSAI Registration : Everything You Need To Know
FSSAI Registration : Everything You Need To KnowFSSAI Registration : Everything You Need To Know
FSSAI Registration : Everything You Need To Know
 

Go-to-Market Best Practices for Startups

  • 2. Today’s Presenters Mark Cranney, Operating Partner Global Field Operations, Sales Leadership Tom Butta, Partner CMO, Challenger Brand Expert Mahesh Iyer, Partner Demand Generation, Campaigns Jaimie Buss, Partner Sales Development, Channel Sales
  • 3. To provide you with Go-To-Market processes, best practices and templates required to: •  Validate the right model for your business •  Optimize your sales and marketing efforts •  Hire the right executives •  Reduce your time to market •  Insulate yourself from competition •  Provide situational awareness and direction to scale efficiently Boot Camp Objectives
  • 4. a16z Go-To-Market Boot Camp ASSESSING YOUR COMPANY’S DNA
  • 5. Customer Success Field Sales Inside Sales a16z Go-To-Market Boot Camp Marketing & Lead Generation Value Proposition Demand Creation Lead Nurturing New Attempting Contacted New Opportunity Implementation, Training, and Support Nurturing & Creating New Opportunities Closing Renewals, Up-Sells, and Cross-Sells Identify Initiatives Create Value Proposition Execute Competitive Strategy Validate Solution & ROI Propose Solution Negotiate & Close Deploy & Develop
  • 6. Build & Enrich Customer Pipeline Marketing & Lead Generation Market Positioning Model, Brand Elements Pyramid, Message Stack Campaign Plan, Design Template, Content Framework, Activity Calendar, Reports & Dashboards Contact to Contract Workflow, Lead Scoring Framework, Nurture Programs Establish Lead Process • Qualify & Nurture Leads Define Campaign Audience • Design Campaign Strategy • Manage Campaign Workflows • Measure the Results • Refine & Optimize Identify Target Market & Buyers • Define Competitive Advantage • Establish Positioning Platform Generate Awareness & Create Demand Define Value Proposition
  • 7. New OpportunityContactedAttempting Inside Sales Inbound Lead Prioritization, Outbound Prospecting Email Templates, Outreach Cadence Qualification Framework, Call Scripts, Objection Handling Qualify • Establish Value • Close for Next Steps Call Preparation• Outreach Execution • Social Engagement Lead Prioritization New Sales Development to Account Exec Hand-off Metrics and Tracking Templates
  • 8. Field Sales Deploy and Develop Discovery Tool, Value Framework Discovery Tool, Value Proposition Template, ROI Tool, On-Demand Demo Discovery Tool, Account Plan, Competitive Traps, POC Lockout Document POC Lockout Document, RFI/ RFP Responses, ROI Model, Scoping Document Proposal Template, Quote Tool, ROI Model, Deployment Plan, Standard Contracts, SOW Final Contracts Deployment Plan Penetration, Discovery and Qualification Sell Value, Qualify & Test, Develop Champions Establish Political Alignment, Execute Competitive Strategy & Influence Buying Criteria Position, Manage & Execute Validation Process Confirm Decision Process & Propose Solution Finalize Negotiation & Close Partner Negotiate and Close Propose Solution Validate Solution & ROI Executive Competitive Strategy Create Value Proposition Identify Initiatives
  • 9. Close Renewal & Up-Sell Cross-Sell Customer Success Opportunity Plan, Project Implementation Plan, Implementation Review Checklist, Training Materials, Status Reports Proof Point Template, Executive Scorecard, Value Proposition, Opportunity Plan, Account Plan Proposal Template, Quote Tool, Negotiation Planner, Standard Contracts, SOW Negotiate and Close Renewal • Opportunity Confirm Value Created • Collect Proof Point • Identify and Develop Additional Opportunities Confirm Internal Alignment • Resource Allocation • Deployment Success Criteria • Managing the Milestones, Measuring Impact Nurture Account & Create Opportunity Implementation, Training & Support
  • 10. Upper level management makes a purchase and forces its use down the organization Level of Entry: High Value Justification: Priority at the top, with support from key stakeholders below Sales Strategy: Hire Salespeople with sales experience for face-to-face sales (expensive) Sales Cycle Length: Long Avg. Sales Price: $$$$ Higher Revenue Model: A few sales may be all you need Top Down Approach Top Down vs. Bottom Up (User Acquisition Model) Individual users (typically at the lower, more technical levels) begin using the solution and adoption grows organically Level of Entry: Low Value Justification: Everyone buys in, every day Sales Strategy: Initially viral, web-based (inexpensive) Sales Cycle Length: Short, Viral Avg. Sales Price: $ Lower (but scales) Revenue Model: Requires high volume of customers paying small amounts each Bottom Up Approach Executive Director · Manager Individual Contributor
  • 11. I N D U S T R Y P E R S P E C T I V E S a16z Go-To-Market Boot Camp M A R K E T I N G
  • 12. Build & Enrich Customer Pipeline Marketing & Lead Generation Market Positioning Model, Brand Elements Pyramid, Message Stack Campaign Plan, Design Template, Content Framework, Activity Calendar, Reports & Dashboards Contact to Contract Workflow, Lead Scoring Framework, Nurture Programs Establish Lead Process • Qualify & Nurture Leads Define Campaign Audience • Design Campaign Strategy • Manage Campaign Workflows • Measure the Results • Refine & Optimize Identify Target Market & Buyers • Define Competitive Advantage • Establish Positioning Platform Generate Awareness & Create Demand Define Value Proposition
  • 13. Marketing’s Role BUILD CUSTOMER PREFERENCE & ELICIT LOYALTY BUILD A POWERFUL POSITIONING PLATFORM GENERATE AWARENESS & CREATE DEMAND The Chief Storyteller © 2015 - Andreessen Horowitz | Proprietary & confidential, all rights reserved worldwide.
  • 14. The Modern Marketing Organization Sales Product Management Content Marketing Marketing Operations Product Marketing Demand Generation & Field Marketing Communications & Influencer Marketing Business Operations/IT Sales Operations Customer
  • 15. Value of Market Segmentation Prioritizes where investments will yield highest return Aligns sales, marketing, and product development Enables tailored messages and selling strategy
  • 16. Aligning Use Cases & Impact by Audience – Template CxO Manager Individual User (Project, Team, Function) (e.g. Developer, Administrator) •  Revenue •  Cost •  Risk •  Speed CxO •  Cost •  Efficiency •  Collaboration •  Quality Manager •  Ease of use •  Time •  Innovation Individual User
  • 17. Value Proposition Competition Segmentation Landscape Usage Market Positioning Model – Template © 2015 - Andreessen Horowitz | Proprietary & confidential, all rights reserved worldwide. •  Persona analysis: a day in the life •  Path to solving problems •  Practical & emotional benefits •  Product feature prioritization re: what customers care most about •  Customer ROI matrix (time, cost, risk, value) •  Company impact dashboard: revenue, customers, market share, market impact •  Value roadmap – how to win •  Forces driving change •  Impact on category & growth •  Market segments, size & potential •  Current & potential value matrix •  Definition of users, buyers, decision makers, influencers •  Core issues by audience •  Understanding of urgency to solve problems + how solved today •  Analysis of which segments and targets covered by competitors •  SWOT assessment by competitor •  Unique capabilities and IP •  Comparative capabilities on how & why different/better •  Holistic strengths of company Economic Impact Use Cases Differentiation Trends Segmentation Target Audience Landscape
  • 18. Building Out the Platform Brand Positioning Platform Foundational Elements Sell Sheets · Presentations · Media Relations · Analyst Relations · Website Thought Leadership Content Campaigns
  • 19. Generate Awareness & Create Demand Define Your Campaign Audience Design A Campaign Strategy Manage Campaign Workflows Measure the Results Refine & Optimize
  • 21. Design: Campaign Planning Template - Example Campaign Name Campaign Objectives Campaign Duration Campaign Components Target Audience/ Segment(s) Key Messages Campaign Goals Campaign Budget Expected Campaign ROI ($$) Next-gen Analytics Campaign Introduce a new breed of analytics and generate interested prospects Feb – Apr (90 Days) 2-part Webinar Series, Exec Brief, Technical Whitepaper, Buyer’s Guide, Display Ads, AdWords, Tech Summit CDO, Data Scientists, VP IT Ops Prescribe next best action based on inline insights, Blow away the competition with real-time graphs & dashboards •  1,500 responses •  15 Optys •  $3M pipeline •  4 Deals •  $1m closed bookings $200k 5X Program Spend to Bookings ROI Secure First Campaign Generate preference and consideration for battling modern APT with xyz Threat Intelligence Platform Jun – Nov (180 Days) Cyber-Security Symposium, Analyst Roundtable, Executive Brief, CIO Summit, Tech sponsorship, Whiteboard & Videos CISO, CIO, CSO, Security Architect, Fraud & Risk analysts Smart Prevention Real-time detection & mitigation Intelligent Threat Profile Engine •  1,500 responses •  12 Optys •  $6M pipeline •  4 Deals •  $2M closed bookings $300k 7X Program Spend to Bookings
  • 22. Measure the Results: KPIs and Benchmarks Inquiry/Response INBOUND: Web site Social media PR coverage OUTBOUND: Digital Marketing Events Webinars Marketing Qualified Lead Jointly define MQL criteria with sales (e.g. by lead score, by title/company, industry, etc.) Sales Accepted Lead (aka Pre-Opportunity) Sales Qualified Lead (aka Opportunity) Closed Won ($$$ Bookings) Lead Conversion Rate Benchmarks (source: SiriusDecisions) SaaS: Traditional: 21% 50% 38% 21% 8% 72% 65% 27% 8 closed won per 1,000 inq/resp 10 closed won per 1,000 inq/resp •  New Inquiries/Responses Generated •  Sources of Inquiries/Responses •  Cost per Inquiry/Response •  Number of Touches to Qualify KPIs •  Number by Source (Quantity) •  Conversion Rate (Quality) •  Duration in Stage (Velocity) At each stage in Funnel: •  New Inquiries/Responses Generated •  Sources of Inquiries/Responses •  Cost per Inquiry/Response •  Number of Touches to Qualify Pipeline and Closed Business
  • 23. Contact to Contract Process Contact (New Inquiry/ Response) Attempting Contacted Marketing Qualified Lead Sales Accepted Lead Sales Qualified Lead Contract (Closed Won Deal)
  • 24. Lead Management: Nurturing and Drip Campaigns Example: Feb 14: Offer 2 (white paper) Mar 30: Offer 4 (free trial) Feb 1: Offer 1 (case study) Mar 1: Offer 3 (webinar) Analyst Report Product Announcement Quarterly Newsletter Quarterly Newsletter Drip Campaign: Long-term lead nurturing campaign: No response or not sales ready Yes: remove from drip No: remain in drip Lead score threshold met. Triggers sales follow-up. Send offer every 7-30 days (based on campaign and sales cycle) Score triggers inside sales follow-up to determine sales readiness Opt-out option with every touch: it’s a legal requirement Database segmentation is critical: don’t look uncoordinated
  • 25. I N D U S T R Y P E R S P E C T I V E S a16z Go-To-Market Boot Camp I N S I D E S A L E S
  • 26. New OpportunityContactedAttempting Inside Sales Inbound Lead Prioritization, Outbound Prospecting Email Templates, Outreach Cadence Qualification Framework, Call Scripts, Objection Handling Qualify • Establish Value • Close for Next Steps Call Preparation• Outreach Execution • Social Engagement Lead Prioritization New Sales Development to Account Exec Hand-off Metrics and Tracking Templates
  • 27. Inbound Prioritization H O T L E A D S — C A L L A S A P Response time affects conversion rate Remember, the minute a hot lead is created, the clock is ticking.
  • 28. Referral Outbound Priority C A L L H I G H — G E T R E F E R R A L Referral Executive Champion Evaluator
  • 29. Outreach Execution L E V E R A G E A L L A N G L E S Call Email Google+Facebook LinkedInTwitter Voicemail Github
  • 30. Example Prospecting Strategy “ 8 3 % O F H I G H P E R F O R M E R S H A V E A D E F I N E D S T R A T E G Y A N D M A K E 4 – 8 A T T E M P T S . ” – K I N S E I P A R T N E R S Outbound Only 24 hrs. 48 hrs. No Connect: Send email Connect: Qualify in/out Last Chance: Email/Voicemail “Are you still interested?”
  • 31. Keep it Short Readable on Handheld Clear Call to Action One Call to Action per Email Value Statement Clear, Concise Value Statement © 2015 - Andreessen Horowitz | Proprietary & confidential, all rights reserved worldwide. Anatomy of an Effective Email
  • 32. Track It!! H O W D O Y O U K N O W I F T H E P R O S P E C T O P E N E D Y O U R E M A I L , A N D W H E N T H E Y O P E N E D I T ? Applications like ToutApp allow you to: Collaborate on email templates, increasing efficiency Measure email open rates, optimizing effectiveness Track when emails are opened in real time
  • 33. Objection Handling © 2015 - Andreessen Horowitz | Proprietary & confidential, all rights reserved worldwide.
  • 34. Inside Sales to Sales Handoff A S U C C E S S F U L H A N D O F F : T H E D E V I L I S I N T H E D E T A I L S Create calendar invites Send letter of understanding Send email reminder to client day of call/ meeting Launch Call, introduce both parties Post-call analysis: Was it a qualified call?
  • 35. Key Metrics - Template CALLS/DAY: ___ EMAILS/DAY:___ CONVERSATIONS/DAY: ___ AVERAGE TALK TIME:___ MEETING/WEEK:___ OPPORTUNITIES CREATED CLOSED/WON OPPORTUNITIES Calls/Emails to Conversations: 15% Conversations to Meetings: 50% Meetings to Opportunities: 50% Opportunities to Wins: 25–30%
  • 36. I N D U S T R Y P E R S P E C T I V E S a16z Go-To-Market Boot Camp F I E L D S A L E S
  • 37. Field Sales Deploy and Develop Discovery Tool, Value Framework Discovery Tool, Value Proposition Template, ROI Tool, On-Demand Demo Discovery Tool, Account Plan, Competitive Traps, POC Lockout Document POC Lockout Document, RFI/ RFP Responses, ROI Model, Scoping Document Proposal Template, Quote Tool, ROI Model, Deployment Plan, Standard Contracts, SOW Final Contracts Deployment Plan Penetration, Discovery and Qualification Sell Value, Qualify & Test, Develop Champions Establish Political Alignment, Execute Competitive Strategy & Influence Buying Criteria Position, Manage & Execute Validation Process Confirm Decision Process & Propose Solution Finalize Negotiation & Close Partner Negotiate and Close Propose Solution Validate Solution & ROI Executive Competitive Strategy Create Value Proposition Identify Initiatives
  • 38. Selling is Simple J U S T A N S W E R T H E S E 3 Q U E S T I O N S : Why Now?Why do anything? Why your company? © 2015 - Andreessen Horowitz | Proprietary & confidential, all rights reserved worldwide.
  • 39. Sales Process I T A T E A M S P O R T ! ! ! S U P P O R T I N G A C T I V I T I E S A N D R E S O U R C E S Through A Non-Linear Sales Process Step 1 Identify Initiatives Step 2 Create Value Proposition Step 3 Execute Competitive Strategy Step 4 Validate Solution & ROI Step 5 Propose Solution Step 6 Negotiate & Close Step 7 Deploy & Develop Rapid Prototyping Capability Pre-Sales Marketing Sales Engineering Product Management Customer Success Discovery Demo POC Pilot Deployment Opportunity executionDiscovery
  • 40. Develop the Value Framework Business Strategies Initiatives Solution Set Critical Capabilities ObjectivesStep 1: Focus is on identifying what is happening with the business Step 2: Tie Initiatives, Critical Capabilities, & Solution Set back to the business issues
  • 41. Step 1: Build and Test Your Value Statement Creating the “Unique” Value Proposition Critical Capabilities Solution SetCorporate Objectives InitiativesBusiness Strategies Step 2: Understand the As-Is and To-Be State Step 3: Identify Case Studies for the Value Proposition Step 4: Develop and Test the Anticipated Financial Returns Associated with Your Solution © 2004 Opsware Inc. All rights reserved. Page 27 Opportunities for Efficiency Gain n Server build parameters left to the individual administrator n Slower times to repair; relatively high effort required for post-incident recovery n Patching performed as possible rather than as needed n Emergency patches create significant disruption n Ad hoc change processes n Low confidence in new application testing, if performed n Infrequent / uncoordinated resource sharing across teams, groups or locations n Insufficient documentation n Large number of disparate operational systems or tools n Operational reporting difficult to produce and difficult to audit n Low level of compliance with operational policies © 2004 Opsware Inc. All rights reserved. Page 25 Risk Reduction Opportunities n Lack of a maintained, enforced, reusable test environment n High frequency of misconfiguration and bad decision-making by lower- level technical personnel n Non-compliance with change management policies n Difficult or impossible rollback of failed code deployments n Unreliable audit trails and change histories n Non-compliance of patch levels and patch frequency with contractual obligations n Insufficient or inaccurate documentation for operational decision-making © 2004 Opsware Inc. All rights reserved. Page 25 Enabling Accelerated Off-shoring n User access to the platform controlled via a centralized definition of privileges n All of interdependencies between all components of an application are modeled such that customer-specific knowledge resides in Opsware rather than in personnel n System change requires modifications only to the relevant building block, not to the entire server n Full integration with incident management, ticketing, billing and asset management n Severs the relationship between geographic location of personnel and geographic location of servers n Any accredited system user can answer any business question about the global managed estate n Changes to servers executed by the model-based system are “undo-able” by any user, in any location, with any level of skill. n Changes to servers by operators outside of the model-based system trigger an alert n Software packages and patches certified or mandated for use are deposited in a unified, secure repository n Digitally signed audit trails protect both the underlying model and the software package repository © 2004 Opsware Inc. All rights reserved. Page 25 Other Non-quantified Benefits n Application management gains • Efficiency (esp. via automated code deployment) • Risk reduction • Off-shoring n Migration of 760 business-critical systems from remote sites to hardened data centers n Management reporting, auditing and compliance n Service transformation n Disaster recovery reliability and service enhancements
  • 42. Opportunity Management & Account Planning M A N Y M O V I N G P A R T S … Funding Process Account Plan Validation Competitive Positioning Decision Process Decision Criteria Political Position
  • 43. Business Strategies Initiatives Solution Set Critical Capabilities Objectives Focused on and accountable for Aware of and understand their relationship to Executives Directors and Managers Individual Contributors Individual Contributors Individual Contributors Individual Contributors Individual Contributors Individual Contributors Directors and Managers ROI/POV Creation S T E P 1 : I D E N T I F Y T H E I N I T I A T I V E S ( T H E Y A R E A L R E A D Y F U N D E D )
  • 44. Typical Use Cases Green field, differentiated, both (why anything, why you, why now) Scope Applicable subset Benefit Areas Iterative and validated with anecdotes Input Data Based on capability maturity Improvement Levels Phases & timelines Estimate Implementation TCO implications Cost Estimate Schedule Cost Benefit
  • 45. Summary of ROI Analysis (Example) $ 1 4 . 5 M M I N A N N U A L S A V I N G S I D E N T I F I E D $3,744,396 $2,713,425 $649,702 $3,022,835 $11,142,323 $1,763,815 $692,461 $3,886,332 Current Cost by Activity Provisioning SW Updates & Config Business App Change Patching & Maintaining Troubleshoot & Repair Audits & Compliance Producing Reports Other Activities $1,123,319 $1,628,055 $519,761 $604,567 $4,891,480 $264,572 $173,115 $3,886,332 Reduced Cost by Activity with MyCo Over $14,524,087 Savings
  • 46. Components of a Proposal C H E C K L I S T Quote with Terms ✓ License Description ✓ Statement of Work ✓ Tech Validation & ROI Results ✓ Software License Agreement ✓ Support and/or Services Agreement ✓
  • 47. Deal Review Process Account Plan and Competitive Strategy Proposal Structure Strategy Options Quote & Terms License Desc SOW Business Case Marketing Ask Components for ReviewSales Management Customer Success Sales Engineering Marketing Finance Legal ROI/Business Case Development
  • 48. Forecasting Best Practices Q U A L I F I C A T I O N C R I T E R I A M E D D I C C Metrics: Quantifiable measurements of the business benefits of the solution. (Before and After comparison). Proof of where and how we’ve accomplished similar objectives before Economic Buyer: The individual within the customer’s organization who has the final “yes.” Typically has access to discretionary funding. Decision Criteria: These are the formal solution requirements against which each participant in the decision process will evaluate the available options. They are always from the customer’s point of view. Decision Process: The process by which the customer will evaluate, select and purchase a solution. Identify Pain: Pain is the catalyst for the buyer solving the problem within a set timeframe. There are Business pains and Technical pains and both must be identified and quantified. Champion: The person with power and influence inside the customer’s organization who is actively selling on your behalf. Competition: The competition’s strengths, weaknesses and differentiators, including Champions and their relative power and influence. You must understand your competition (including “Do Nothing” and “Do it Internally) and have a strategy to compete.
  • 49. Forecasting Best Practices F O R E C A S T I N G O U T L I E R S Sales Stage ! Current Quarter " Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 13 Identifying Initiatives Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Create a Value Proposition Best Case Best Case Best Case Best Case Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Execute Competitive Strategy Commit Commit Best Case Best Case Best Case Best Case Best Case Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Validate Solution & ROI Commit Commit Commit Commit Best Case Best Case Best Case Best Case Best Case Pipeline Pipeline Pipeline Pipeline Propose Solution Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Pipeline Pipeline Negotiate & Close Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Deploy & Develop Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed
  • 50. I N D U S T R Y P E R S P E C T I V E S a16z Go-To-Market Boot Camp C U S T O M E R S U C C E S S
  • 51. Close Renewal & Up-Sell Cross-Sell Customer Success Opportunity Plan, Project Implementation Plan, Implementation Review Checklist, Training Materials, Status Reports Proof Point Template, Executive Scorecard, Value Proposition, Opportunity Plan, Account Plan Proposal Template, Quote Tool, Negotiation Planner, Standard Contracts, SOW Negotiate and Close Renewal • Opportunity Confirm Value Created • Collect Proof Point • Identify and Develop Additional Opportunities Confirm Internal Alignment • Resource Allocation • Deployment Success Criteria • Managing the Milestones, Measuring Impact Nurture Account & Create Opportunity Implementation, Training & Support
  • 52. Program, Delivery, and Project Management •  Responsible for managing long-term PS relationship with customer •  Manages multiple projects within single customer – MAM, PAM, News •  Typically working on Strategic Accounts in each geo •  Works closely with Sales to develop new, add-on opportunities •  Billable resource and part of Project Team on larger deployments Program Management •  Manages the Delivery team of Project Managers and Engineers •  Responsible for Resourcing, Budgeting and Forecasting •  Works closely with Sales, Solutions Design, Program and Project Management Delivery Management •  Owns Project P&L and ultimately responsible for success of project •  Schedules Project Engineering, Training and Workflow resources for each project Project Management
  • 53. Training Services & Support Programs E S C A L A T I O N P R O C E S S E X A M P L E Standard Escalations Code Red Code Blue Issued for all situations needing escalation, but not meeting Code Blue criteria Issued proactively as “stand-by” alert for heightened preparedness for a significant event or series of events Issued when there is immediate harm or damage requiring emergency response or if immediate and sustained response is needed outside of business hours
  • 54. Customer InterviewCustomer Questionnaire Customer Facts Doc Guide consistent interviews and facts gathering aligned with reference information needs Conduct comprehensive customer interview to obtain needed level of information to support all needs Conduct comprehensive customer interview(s) to obtain needed level of information to support all needs Central Repository Single location to store all Customer Facts Docs and related info for reference Sales Tools Developed Post Contract Sales Tools Developed Post ‘Go Live’ Press ReleaseWin Wire Web/PDF Case Study Reference Video ROI CalculatorsPPT Reference Slide(s) It Starts By Creating Reference Customers
  • 55. Driving Customer Lifetime Value T H E M A J O R I T Y O F R E V E N U E I S G E N E R A T E D A F T E R T H E I N I T I A L S A L E . Customer Acquisition Creating Customers for Life: The New Formula for Success in the Subscription Economy. Service Source, 2014. Renewal Up-Sell Cross-Sell Revenue
  • 56. Maximizing Lifetime Customer Value Lifetime Customer Value Churn