Looking to scale something up? Depending on how you're going after your market/ acquiring users, you may need to build a sales organization that's optimized for a top-down or bottom-up sales process (or perhaps both).
Watch the video overview at http://a16z.com/2015/03/06/go-to-market-bootcamp/ and then check out this slide deck, which shares some concrete tips and tools for accelerating time to market -- from the go-to-market experts at a16z, led by 'sales savant' Mark Cranney.
Because selling to enterprises is a lot like getting a bill passed through Congress: it can get stuck. And getting stuck -- or going down the wrong path -- can mean death to startups in a competitive market. Here's how to avoid that.
This document outlines Dennis Antolin's go-to-market plan for a tech product. It includes identifying the target client and lead channels, mapping out the buyer's journey through awareness, consideration, and decision stages, and developing a sales strategy using a S-P-I-N framework. It also provides a sales battlecard template to position the solution against competitors by highlighting their weaknesses, asking questions, and handling objections.
Sales Impact Academy Coach, Mark Walker gives a preview of this foundational course.
You will learn:
1. How to identify the real pain points in your target market.
2. Which go-to-market model is best suited to your businesses.
3. Learn about the key success metrics you need to track.
Key Points:
1. Don’t be a solution in search of a problem - Consider the demand in the market first and then build a product for that pain.
2. Frame your key competitors as villain’s - it is a great way of identifying a problem and rallying people behind your product.
3. Be a pill not a vitamin - Is your product a ‘must have’ or a ‘nice to have’?
4. Your ICP should be narrow enough that you are able to streamline your entire operation and make your capital more efficient - you will have to say no to people.
5. A genuine go-to-market model considers every stage of the funnel.
Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)
A few slides from the go-to-market plan for the Cisco myPlanNet simulation game, incl. traditional and social media marketing. Some integration examples also included.
Oct 2009 - Jan 2010 results:
- 77,730 unique hits
- 23,234 downloads
- 25,658 Facebook fans
- Played in 130 countries by over 2,500 institutions
- Press and analyst coverage
Use this modern go-to-market framework to define the activities required to successfully build market-driven products & services that customers will accept.
The document discusses go-to-market strategies for startups. It provides a framework for marketing and sales cycles including strategies around awareness, interest, understanding, engagement, trial and purchase. It also discusses branding, positioning, targeting and segmentation. The document emphasizes the importance of consistency in branding from the start and focusing the value proposition on the needs of a target customer segment. It introduces concepts like minimum viable product and minimum viable segment.
This document discusses keys to successful product launches and go-to-market strategies. It notes that over 60% of new products fail and less than 15% of startups remain operational after initial funding. The keys to success include developing a product-market fit and differentation strategy, selecting the right early adopter target market, developing a disruptive go-to-market plan, and effectively managing risks. It advocates developing pilot programs to test strategies on a small scale before full launches to learn lessons and improve the approach in order to increase the odds of the product succeeding in the market.
Developing Your Go to Market Strategy - For Startup Founders & Entrepreneurs
How to think about your new business go to market strategy?
In my accelerators mentoring sessions, I try to bring all the knowledge I have built in the last 10 years into a 30min presentation, aiming to inspire entrepreneurs and startups founders and give them hints and tips on how to think and develop their go to market strategy as an essential part of successfully launching and growing their business idea.
These slides are by no mean a go-to-market strategy template but rather an elaboration on the different aspects of what constructs the process of building the sales and marketing activities of a new business.
The slides touch the following topics:
Things that you can control for your idea to be successful
Re-thinking your new business KPIs
Analysing the market objectively
Identifying target customers
Defining the "Minimum Viable Sales Process"
Widening the marketing activities
Tracking and optimisation
This document provides an overview of an integrated go-to-market approach for B2B product and service providers focused on customer acquisition and retention. It outlines elements of the approach including a go-to-market readiness assessment, an integrated planning and operating model, and a value framework. The integrated planning and operating model addresses key challenges through collaboration, planning, execution, reporting and leadership. The value framework helps clearly define value drivers, differentiators, and customer value to guide marketing and sales.
How to Plan and Execute a Go-to-market Campaign for an Atlassian Add-on
When it comes to releasing a new add-on to the fast-growing Atlassian Marketplace, building a great product is not the whole story. To have a successful launch and achieve sustainable early customer growth, you need to make a concerted effort both before and after release day to connect your product with those it offers value to. Davin Pukulis, Director of Marketing from marketplace vendor K15t Software will be sharing his insights on how to do just that. This practical guide will explore the strategy and tactics of a recently executed add-on go-to-market campaign, from initial concept on through the awareness, consideration, and decision phases of the buyer's journey funnel.
Davin Pukulis, Director of Marketing, K15t Software
The presentation covers elements of a GTM plan, what makes it disruptive and how does one measure it. The presentation was used at the NASSCOM Product Conclave in Cochin held on 14 Dec 2016 by Sunder Madakshira.
- Fitbit Smart Coach aims to increase revenue and brand awareness by targeting current Fitbit users in North America aged 30+ to purchase a premium subscription for $49 annually.
- The marketing plan utilizes both paid channels like display ads and owned channels like social media, emails, and device notifications to drive trials of the free 30-day subscription with a goal of 5% converting to paid subscribers.
- Projections estimate $192 million in total subscription revenue over 3 years with marketing costs of $25 million, most of which is spent in the first year to acquire new subscribers through the various channels.
The 1st in Asia | Growth Marketing Academy
🙌🏻Register for FREE and watch the recording whenever you’re FREE!🙌🏻
👉🏻Join Now: https://bit.ly/3kUligs
【Growth Strategy for B2B SaaS - How to Build Your Product into a Growth-Ready One?】
✍🏻What will I learn…
1.What B2B SaaS means
2.Product life-cycle and customer journey in B2B SaaS
3.The go-to-market strategies for B2B SaaS
4.How marketers can better align with product team for growth
👨🏻💼Meet Our Speaker - YuHsuan
YuHsuan Chao is a product expert and serial entrepreneur in SaaS. Experienced in the full lifecycle of SaaS from development to go-to-market, she's currently at Zendesk helping thousands of businesses deliver the best customer experiences.
🐾We will update the webinars, if you want to get more marketing knowledge, please subscribe to our channel!
👉🏻 learn more: https://www.growthmarketer.academy/
• 3. The 3 Models of SaaS Pricing1How to Pick the Best Price28 Pricing Hacks3How to Test New Pricing4We’ll cover...
• 4. Model 1: Targeting Small Businesses1
• 5. Self-service, no sales team, limited support
• 6. Pricing in the $10 - $100/month rangeThis mean you need to focus onscale and acquiring customerscheaply.
• 7. Similar companies
• 8. Model 2: Targeting Enterprise2
• 9. Sales team, contracts, full support
• 10. Pricing is $1,000s or $10,000s/monthVery little is automated, your teamwill be working very closely witheach customer.
• 11. Similar companies
• 12. Model 3: The Mid-Size Hybrid3
• 13. Automated marketing with a sales team
• 14. Pricing is $100’s/monthYou’ll need to scale your leads butyou’ll have a full sales team toclose them.
• 15. Similar companies
• 16. Pick the right price range for your vision
• 17. 2 Bad Methods for Pricing
• 18. 1. Product cost + X%You’ll undercharge somecustomers and overcharge others.
• 19. 2. What does the customer want to pay?People have no idea until you askthem for their credit card.
• 20. Pricing by Value
• 21. Value-Based PricingYour customers get value worth $Yand it only costs them $X.
• 22. For B2B, focus on money earned or saved
• 23. How much extra revenue do they earn?1How many hours do they save?2What other costs do they avoid?3Ask your customers:
• 24. Capture more value from each customer.
• 25. There’s no such thing as a perfect price.If you need more guidance, pick aprice that’s 10% of the valuedelivered.
• 26. 8 Pricing Hacks8
• 27. Rule 1: Go AnnualYou’ll improve cash flow, reduceyour churn, and improve yourrevenue.
• 28. Rule 2: Don’t Add Unnecessary Digits$1000 looks cheaper than $1,000or $1000.00
• 29. Rule 3: Avoid Discounts Unless LaunchingDiscounts create destructivecustomer habits. Do not use themregularly.
• 30. Rule 4: Offer Multiple Prices to Anchor
• 31. Rule 5: Use pricing plans to segment customers.Different customer types getdifferent value from your product.Capture that value.
• 32. Rule 6: Double Your PriceWe all tend to UNDERvalue our ownservices.
• 33. Rule 7: Be Careful With Freemium PlansVery difficult to make it work in B2Bmarkets.
• 34. Rule 8: Grandfather Old Customers InAs long as you don’t raise pricesfor old customers, you won’t getany complaints.
• 35. These are rules, not laws.
• 36. How to Test New Pricing - 4 Steps
• 37. Step 1: Track subscription plans for all customersSubscription plans1Each monthly charge2Any cancelations3Access to total revenue, averagerevenue per user, and churn4
• 38. Step 2: Launch Your New Pricing Page
• 39. Step 3: Track your entire funnel
• 40. Step 4: Track ARPU and churn
• 41. KISSmetrics helps you find the right priceConnects all data to individual people1A/B tests for your entire funnel2See which plans are most profitable
How (and When) to Hire a Great VP of Customer Success Management CSM
The VP of Customer Success role has become one of the hottest hiring priorities for companies in the Subscription Economy. Although the impact is now widely recognized, businesses still struggle with identifying the right time to bring on a CSM leader, and furthermore, how to recognize truly great candidates.
Join a lively conversation between Nick Mehta, CEO at Gainsight, Tomasz Tunguz, Partner at Redpoint Ventures, and Monica Adractas, VP of Customer Success and Retention at Box as they share how (and when) to hire a great VP of Customer Success.
In this webinar, you’ll learn:
- How data supports hiring a VP Customer Success earlier in the company lifecycle
- What the key characteristics of greatness are and how to identify them early
- How maturing companies have evolved the VP Customer Success role to meet the changing needs of their customer base
Featuring: Tomasz Tunguz, Partner at Redpoint Ventures; Monica Adractas, VP of Customer Success and Retention at Box; and Nick Mehta, CEO at Gainsight
The document discusses trends in venture capital fundraising and investments. It notes that while VC fundraising has remained steady at around $25 billion per quarter, consumer tech investments have declined 25% and enterprise investments have fallen 40% from previous highs. However, startups have become markedly more capital efficient, requiring only half the funding to go public compared to a decade ago. This has led to a shift where some "mega seed" investments by VCs have replaced traditional Series A rounds, increasing company valuations earlier. While more seed money has increased competition for Series A deals, it has also created a bottleneck for some startups seeking Series B funding.
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
- TalkDesk grew from $150K to $2.5M ARR in 12 months after achieving initial traction, and is now growing at 20% month-over-month as they work to reach $10M ARR in under 5 quarters. Keys to their growth include partnerships, increasing deal sizes, upgrades, and understanding enterprise implementations.
- GuideSpark struggled for 3 years to achieve initial traction, but then accelerated rapidly after hiring a VP of Sales and doubling down on the enterprise market and employee communications. They grew from $2M to $20M ARR in 24 months.
- Both companies show that fast growth is possible after achieving product-market fit and initial traction, even if the journey to
1) The document describes Bizible marketing's shift from traditional lead generation metrics like pageviews to a pipeline marketing strategy focused on revenue generation.
2) Pipeline marketing connects sales and marketing data to measure performance based on revenue and customers rather than leads.
3) This approach optimizes the entire sales funnel and helped Bizible prove their impact on revenue, leading to better alignment with sales and increased marketing ROI.
SaaS Accounting: The blueprint to understanding and optimizing
A bad accountant or finance manager can spell doom for your company though by causing you to not invest cash that you should be or worse - spending money you don’t have in the bank. This is why you need to know your SaaS accounting chops, too. To help, let’s walk through a breakdown of how revenue flows through your business from a booking all the way to cash collected.
Here we walk through exactly how to calculate ARPU (Average Revenue Per User) including what to and not to include in the calculation, as well as how to optimize this crucial SaaS metric.
Developing the pricing model for your B2B SaaS app is one of the biggest marketing challenges your company will face.
This is a guide to developing your SaaS pricing model was created by noted SaaS Marketing expert and Growth Hacker Lincoln Murphy of Sixteen Ventures.
This guide takes you through the questions you need to ask about not just your market and customers, but about your company and goals, to help you figure out your SaaS pricing model.
Whether you have a self-service sales model or one that requires outside sales reps to drive business, the tips and techniques contained in this guide and the source blog post will help you create a profitable and successful SaaS pricing model.
This document discusses key metrics and economics for a SaaS business model. It provides details on sales compensation, bookings targets, churn rates, margins. It examines how revenue is generated from a single salesperson over time. Graphics show how monthly recurring revenue grows as new salespeople are hired each month. Lowering churn rates can significantly impact long-term profits. Collecting payment upfront eliminates cash flow troughs. Sales complexity impacts customer acquisition costs, requiring higher prices and more approval steps. Regular product improvements provide feedback on customer happiness.
Slack's Ali Rayl on Scaling Support for User Growth
In this Heavybit Speaker Series Presentation, Ali Rayl talks about building Slack's Support Stack particularly after the company's exponential growth spikes. Ali Rayl is the Director of Quality and Support at Slack where she’s built the team to manage more than 5,000 corporate clients including Stripe, Rdio, Medium, Airbnb, Expedia and Buzzfeed. In the past she was the Director of QA at Songbird — an open-source cross platform music player built on Mozilla’s XULRunner and GStreamer.
Full Video available Here: http://www.heavybit.com/library/developer-operations/video/2014-09-16-ali-rayl
A SaaS Metric designed to Increase Free Trial Conversions
CCAs & Engagement – An Uncommon Way to Engage & Convert Prospects in Your SaaS Free Trial.
A few years ago I came up with a set of metrics that I called Common Conversion Activities – or CCA – that I defined as “The things that all or most paying customers do during their trial.”
In July 2012 I gave a 54-minute presentation where I introduced the next version of this ever-evolving set of metrics for measuring Free Trial success, the CCA, and I want to share that with you now.
See the video of this presentation here: http://sixteenventures.com/free-trial-metrics
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Drive Growth with Customer Success Metrics - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists Aaron Ross, author of Predictable Revenue, Jason Lemkin of Storm Ventures, Tomasz Tunguz of Redpoint Ventures, and Brian Stafford McKinsey.
SaaS Marketing Plan: 5 Ways to Get your B2B App to Sell Itself
Your B2B SaaS app will not sell itself unless it is designed to do so. This is a guide to getting your B2B SaaS to 'sell itself' was created by noted SaaS Marketing expert and Growth Hacker Lincoln Murphy of Sixteen Ventures.
This guide is full of actionable, unique, and thought-provoking ideas - Growth Hacks if you will - that are designed to allow your product to sell itself.
From attracting the right audience and driving user engagement, to making it easy to buy and easy to share through orchestrated virality, this guide covers all aspects of what's necessary to drive growth with SaaS companies of any stage and serving any market.
Whether you have a self-service sales model or one that requires outside sales reps to drive business, the tips and techniques contained in this guide and the source blog post will help you achieve your goals of efficiently scaling your sales process.
This document discusses key metrics and strategies for optimizing customer acquisition and sales funnels. It covers metrics like customer acquisition cost (CAC), lifetime value (LTV), conversion rates, and return on investment (ROI) by lead source. It also discusses how to design effective funnels by understanding the buyer's journey, addressing their concerns at each stage, and creating solutions that entice them while reducing friction. Examples are provided of how to diagnose and improve blockage points in the funnel by getting inside the customer's head.
The document discusses the lean analytics cycle of metrics, hypothesis, experiment, and act. It provides examples of how Hello Bar used this process to improve their installation rate. They found a low installation rate in metrics, hypothesized that more options would increase installations, tested this in an experiment, and achieved a 40% increase. Through dozens of experiments, their rate increased by 89%. The document encourages analyzing metrics to find opportunities, forming hypotheses through research, rigorously testing hypotheses, and making data-driven decisions.
Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...
New version 2 - including case examples from Spotfire, Demandware, Hubspot and David Skok.
Developed for the Harvard Innovation Lab workshop series on Startup Secrets.
This is part 4 of the 5 part series by Michael J Skok on how to get competitive advantage as a startup.
Michael's slides are the agenda for the workshop, and are NOT self contained. For fuller coverage of the slides, visit Michael's website http://mjskok.com/
by Benedict Evans. Please see this link for full description, slides, AND version with talk track: http://a16z.com/2016/12/09/mobile-is-eating-the-world-outlook-2017/
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...
The document discusses budgeting for marketing performance and saving time and money. It provides tips for making marketing a profit center, defining outcomes, getting sales buy-in, cutting unsuccessful past items, organizing budgets by objective not function, and tying bonuses to sales performance. A potential reporting structure is outlined focusing on attracting, engaging, growing, and retaining customers. The document also discusses launching account-based marketing, defining a pipeline development framework with target markets, sales cycles, teams, messages, reach, technology, and metrics. It provides a pipeline development maturity model and emphasizes having sales and marketing work together towards the shared goals of pipeline development.
This document provides guidance to sales representatives on strategically guiding customers through the buying journey. It outlines 9 key stages: 1) building need, 2) discovery, 3) consideration, 4) decision, 5) purchase, 6) delivery, 7) usage, 8) retention, and 9) advocacy. For each stage, it provides example messaging, qualifying criteria, success metrics, sales tools, and instructions for updating the CRM with stage-specific details to help reps effectively engage customers and maximize deal conversion and renewal rates. The goal is to align marketing and sales processes to optimize the customer experience at each step of the buying cycle.
This document provides an overview of Demand Metric Research Corp., a global marketing research and advisory firm. It outlines the challenges their members commonly face, how Demand Metric can help through advisory calls, research, tools/templates, and training. It describes their flexible engagement model and solution of empowering marketing teams with the resources of Demand Metric University, a team of expert Research Directors, and 500+ guides/templates. The goal is to help members improve marketing practices and maturity.
This document provides an overview of Demand Metric Research Corp.'s Executive Marketing Advisory Membership. It outlines Demand Metric's core beliefs in giving marketers the tools and expertise needed to prove marketing value. Members receive access to Demand Metric's research, tools, training courses, online community, and advisory services from a team of research directors with expertise in areas like strategy, technology, demand generation and more. The membership is designed to help marketing teams complete projects faster, boost their influence within their organization, and justify resources needed.
How to Turn Competitive Insight into Revenue Growth
[Product Marketing Community Conference 2019] No company exists in a vacuum, so how are you adapting your product, sales, and marketing initiatives to succeed in that context? Competitive intelligence is more than collecting information on your competitors - it’s about taking that information and turning it into revenue-generating initiatives across product, sales and marketing.
A Go to Market Strategy is a strategic plan that organizations use to outline how they will bring a new product, service, or business model to market. This strategy is created with the intention of attaining competitive advantage in the industry by improving the overall product experience of the customer (e.g., reasonable price, high quality materials, etc.). While creating an enticing value proposition is a commonly used strategic plan of organizations, the Go to Market Strategy is unique in that it specifically highlights how the company will use internal and external resources to differentiate and establish itself to succeed in a new market segment or geography.
Fill out the template on the next page with ideas related to your Go to Market Strategy.
The document outlines a go-to-market strategy with sections covering product strategy, inbound marketing, customer experience, feedback, outbound marketing, and external analysis. The goal is to connect a company's product vision, positioning, and roadmap to customer acquisition, retention, and support through thought leadership, social media, events, and adapting to social, technological, economic, and political conditions.
This document outlines Dennis Antolin's go-to-market plan for a tech product. It includes identifying the target client and lead channels, mapping out the buyer's journey through awareness, consideration, and decision stages, and developing a sales strategy using a S-P-I-N framework. It also provides a sales battlecard template to position the solution against competitors by highlighting their weaknesses, asking questions, and handling objections.
Sales Impact Academy Coach, Mark Walker gives a preview of this foundational course.
You will learn:
1. How to identify the real pain points in your target market.
2. Which go-to-market model is best suited to your businesses.
3. Learn about the key success metrics you need to track.
Key Points:
1. Don’t be a solution in search of a problem - Consider the demand in the market first and then build a product for that pain.
2. Frame your key competitors as villain’s - it is a great way of identifying a problem and rallying people behind your product.
3. Be a pill not a vitamin - Is your product a ‘must have’ or a ‘nice to have’?
4. Your ICP should be narrow enough that you are able to streamline your entire operation and make your capital more efficient - you will have to say no to people.
5. A genuine go-to-market model considers every stage of the funnel.
Case Study: Innovative, Fun Marketing Tool Go-to-Market Plan (Cisco myPlanNet)Petra Neiger
A few slides from the go-to-market plan for the Cisco myPlanNet simulation game, incl. traditional and social media marketing. Some integration examples also included.
Oct 2009 - Jan 2010 results:
- 77,730 unique hits
- 23,234 downloads
- 25,658 Facebook fans
- Played in 130 countries by over 2,500 institutions
- Press and analyst coverage
Use this modern go-to-market framework to define the activities required to successfully build market-driven products & services that customers will accept.
The document discusses go-to-market strategies for startups. It provides a framework for marketing and sales cycles including strategies around awareness, interest, understanding, engagement, trial and purchase. It also discusses branding, positioning, targeting and segmentation. The document emphasizes the importance of consistency in branding from the start and focusing the value proposition on the needs of a target customer segment. It introduces concepts like minimum viable product and minimum viable segment.
This document discusses keys to successful product launches and go-to-market strategies. It notes that over 60% of new products fail and less than 15% of startups remain operational after initial funding. The keys to success include developing a product-market fit and differentation strategy, selecting the right early adopter target market, developing a disruptive go-to-market plan, and effectively managing risks. It advocates developing pilot programs to test strategies on a small scale before full launches to learn lessons and improve the approach in order to increase the odds of the product succeeding in the market.
Developing Your Go to Market Strategy - For Startup Founders & EntrepreneursAdam Moalla
How to think about your new business go to market strategy?
In my accelerators mentoring sessions, I try to bring all the knowledge I have built in the last 10 years into a 30min presentation, aiming to inspire entrepreneurs and startups founders and give them hints and tips on how to think and develop their go to market strategy as an essential part of successfully launching and growing their business idea.
These slides are by no mean a go-to-market strategy template but rather an elaboration on the different aspects of what constructs the process of building the sales and marketing activities of a new business.
The slides touch the following topics:
Things that you can control for your idea to be successful
Re-thinking your new business KPIs
Analysing the market objectively
Identifying target customers
Defining the "Minimum Viable Sales Process"
Widening the marketing activities
Tracking and optimisation
This document provides an overview of an integrated go-to-market approach for B2B product and service providers focused on customer acquisition and retention. It outlines elements of the approach including a go-to-market readiness assessment, an integrated planning and operating model, and a value framework. The integrated planning and operating model addresses key challenges through collaboration, planning, execution, reporting and leadership. The value framework helps clearly define value drivers, differentiators, and customer value to guide marketing and sales.
How to Plan and Execute a Go-to-market Campaign for an Atlassian Add-onAtlassian
When it comes to releasing a new add-on to the fast-growing Atlassian Marketplace, building a great product is not the whole story. To have a successful launch and achieve sustainable early customer growth, you need to make a concerted effort both before and after release day to connect your product with those it offers value to. Davin Pukulis, Director of Marketing from marketplace vendor K15t Software will be sharing his insights on how to do just that. This practical guide will explore the strategy and tactics of a recently executed add-on go-to-market campaign, from initial concept on through the awareness, consideration, and decision phases of the buyer's journey funnel.
Davin Pukulis, Director of Marketing, K15t Software
The presentation covers elements of a GTM plan, what makes it disruptive and how does one measure it. The presentation was used at the NASSCOM Product Conclave in Cochin held on 14 Dec 2016 by Sunder Madakshira.
- Fitbit Smart Coach aims to increase revenue and brand awareness by targeting current Fitbit users in North America aged 30+ to purchase a premium subscription for $49 annually.
- The marketing plan utilizes both paid channels like display ads and owned channels like social media, emails, and device notifications to drive trials of the free 30-day subscription with a goal of 5% converting to paid subscribers.
- Projections estimate $192 million in total subscription revenue over 3 years with marketing costs of $25 million, most of which is spent in the first year to acquire new subscribers through the various channels.
Growth Strategy for B2B SaaS | GMA WebinarsGraceChong37
The 1st in Asia | Growth Marketing Academy
🙌🏻Register for FREE and watch the recording whenever you’re FREE!🙌🏻
👉🏻Join Now: https://bit.ly/3kUligs
【Growth Strategy for B2B SaaS - How to Build Your Product into a Growth-Ready One?】
✍🏻What will I learn…
1.What B2B SaaS means
2.Product life-cycle and customer journey in B2B SaaS
3.The go-to-market strategies for B2B SaaS
4.How marketers can better align with product team for growth
👨🏻💼Meet Our Speaker - YuHsuan
YuHsuan Chao is a product expert and serial entrepreneur in SaaS. Experienced in the full lifecycle of SaaS from development to go-to-market, she's currently at Zendesk helping thousands of businesses deliver the best customer experiences.
🐾We will update the webinars, if you want to get more marketing knowledge, please subscribe to our channel!
👉🏻 learn more: https://www.growthmarketer.academy/
• 3. The 3 Models of SaaS Pricing1How to Pick the Best Price28 Pricing Hacks3How to Test New Pricing4We’ll cover...
• 4. Model 1: Targeting Small Businesses1
• 5. Self-service, no sales team, limited support
• 6. Pricing in the $10 - $100/month rangeThis mean you need to focus onscale and acquiring customerscheaply.
• 7. Similar companies
• 8. Model 2: Targeting Enterprise2
• 9. Sales team, contracts, full support
• 10. Pricing is $1,000s or $10,000s/monthVery little is automated, your teamwill be working very closely witheach customer.
• 11. Similar companies
• 12. Model 3: The Mid-Size Hybrid3
• 13. Automated marketing with a sales team
• 14. Pricing is $100’s/monthYou’ll need to scale your leads butyou’ll have a full sales team toclose them.
• 15. Similar companies
• 16. Pick the right price range for your vision
• 17. 2 Bad Methods for Pricing
• 18. 1. Product cost + X%You’ll undercharge somecustomers and overcharge others.
• 19. 2. What does the customer want to pay?People have no idea until you askthem for their credit card.
• 20. Pricing by Value
• 21. Value-Based PricingYour customers get value worth $Yand it only costs them $X.
• 22. For B2B, focus on money earned or saved
• 23. How much extra revenue do they earn?1How many hours do they save?2What other costs do they avoid?3Ask your customers:
• 24. Capture more value from each customer.
• 25. There’s no such thing as a perfect price.If you need more guidance, pick aprice that’s 10% of the valuedelivered.
• 26. 8 Pricing Hacks8
• 27. Rule 1: Go AnnualYou’ll improve cash flow, reduceyour churn, and improve yourrevenue.
• 28. Rule 2: Don’t Add Unnecessary Digits$1000 looks cheaper than $1,000or $1000.00
• 29. Rule 3: Avoid Discounts Unless LaunchingDiscounts create destructivecustomer habits. Do not use themregularly.
• 30. Rule 4: Offer Multiple Prices to Anchor
• 31. Rule 5: Use pricing plans to segment customers.Different customer types getdifferent value from your product.Capture that value.
• 32. Rule 6: Double Your PriceWe all tend to UNDERvalue our ownservices.
• 33. Rule 7: Be Careful With Freemium PlansVery difficult to make it work in B2Bmarkets.
• 34. Rule 8: Grandfather Old Customers InAs long as you don’t raise pricesfor old customers, you won’t getany complaints.
• 35. These are rules, not laws.
• 36. How to Test New Pricing - 4 Steps
• 37. Step 1: Track subscription plans for all customersSubscription plans1Each monthly charge2Any cancelations3Access to total revenue, averagerevenue per user, and churn4
• 38. Step 2: Launch Your New Pricing Page
• 39. Step 3: Track your entire funnel
• 40. Step 4: Track ARPU and churn
• 41. KISSmetrics helps you find the right priceConnects all data to individual people1A/B tests for your entire funnel2See which plans are most profitable
How (and When) to Hire a Great VP of Customer Success Management CSMGainsight
The VP of Customer Success role has become one of the hottest hiring priorities for companies in the Subscription Economy. Although the impact is now widely recognized, businesses still struggle with identifying the right time to bring on a CSM leader, and furthermore, how to recognize truly great candidates.
Join a lively conversation between Nick Mehta, CEO at Gainsight, Tomasz Tunguz, Partner at Redpoint Ventures, and Monica Adractas, VP of Customer Success and Retention at Box as they share how (and when) to hire a great VP of Customer Success.
In this webinar, you’ll learn:
- How data supports hiring a VP Customer Success earlier in the company lifecycle
- What the key characteristics of greatness are and how to identify them early
- How maturing companies have evolved the VP Customer Success role to meet the changing needs of their customer base
Featuring: Tomasz Tunguz, Partner at Redpoint Ventures; Monica Adractas, VP of Customer Success and Retention at Box; and Nick Mehta, CEO at Gainsight
Tom Tunguz Talk at Wharton San FranciscoTomasz Tunguz
The document discusses trends in venture capital fundraising and investments. It notes that while VC fundraising has remained steady at around $25 billion per quarter, consumer tech investments have declined 25% and enterprise investments have fallen 40% from previous highs. However, startups have become markedly more capital efficient, requiring only half the funding to go public compared to a decade ago. This has led to a shift where some "mega seed" investments by VCs have replaced traditional Series A rounds, increasing company valuations earlier. While more seed money has increased competition for Series A deals, it has also created a bottleneck for some startups seeking Series B funding.
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...stormventures
- TalkDesk grew from $150K to $2.5M ARR in 12 months after achieving initial traction, and is now growing at 20% month-over-month as they work to reach $10M ARR in under 5 quarters. Keys to their growth include partnerships, increasing deal sizes, upgrades, and understanding enterprise implementations.
- GuideSpark struggled for 3 years to achieve initial traction, but then accelerated rapidly after hiring a VP of Sales and doubling down on the enterprise market and employee communications. They grew from $2M to $20M ARR in 24 months.
- Both companies show that fast growth is possible after achieving product-market fit and initial traction, even if the journey to
1) The document describes Bizible marketing's shift from traditional lead generation metrics like pageviews to a pipeline marketing strategy focused on revenue generation.
2) Pipeline marketing connects sales and marketing data to measure performance based on revenue and customers rather than leads.
3) This approach optimizes the entire sales funnel and helped Bizible prove their impact on revenue, leading to better alignment with sales and increased marketing ROI.
SaaS Accounting: The blueprint to understanding and optimizingPrice Intelligently
A bad accountant or finance manager can spell doom for your company though by causing you to not invest cash that you should be or worse - spending money you don’t have in the bank. This is why you need to know your SaaS accounting chops, too. To help, let’s walk through a breakdown of how revenue flows through your business from a booking all the way to cash collected.
Here we walk through exactly how to calculate ARPU (Average Revenue Per User) including what to and not to include in the calculation, as well as how to optimize this crucial SaaS metric.
Developing the pricing model for your B2B SaaS app is one of the biggest marketing challenges your company will face.
This is a guide to developing your SaaS pricing model was created by noted SaaS Marketing expert and Growth Hacker Lincoln Murphy of Sixteen Ventures.
This guide takes you through the questions you need to ask about not just your market and customers, but about your company and goals, to help you figure out your SaaS pricing model.
Whether you have a self-service sales model or one that requires outside sales reps to drive business, the tips and techniques contained in this guide and the source blog post will help you create a profitable and successful SaaS pricing model.
This document discusses key metrics and economics for a SaaS business model. It provides details on sales compensation, bookings targets, churn rates, margins. It examines how revenue is generated from a single salesperson over time. Graphics show how monthly recurring revenue grows as new salespeople are hired each month. Lowering churn rates can significantly impact long-term profits. Collecting payment upfront eliminates cash flow troughs. Sales complexity impacts customer acquisition costs, requiring higher prices and more approval steps. Regular product improvements provide feedback on customer happiness.
Slack's Ali Rayl on Scaling Support for User GrowthHeavybit
In this Heavybit Speaker Series Presentation, Ali Rayl talks about building Slack's Support Stack particularly after the company's exponential growth spikes. Ali Rayl is the Director of Quality and Support at Slack where she’s built the team to manage more than 5,000 corporate clients including Stripe, Rdio, Medium, Airbnb, Expedia and Buzzfeed. In the past she was the Director of QA at Songbird — an open-source cross platform music player built on Mozilla’s XULRunner and GStreamer.
Full Video available Here: http://www.heavybit.com/library/developer-operations/video/2014-09-16-ali-rayl
A SaaS Metric designed to Increase Free Trial ConversionsLincoln Murphy
CCAs & Engagement – An Uncommon Way to Engage & Convert Prospects in Your SaaS Free Trial.
A few years ago I came up with a set of metrics that I called Common Conversion Activities – or CCA – that I defined as “The things that all or most paying customers do during their trial.”
In July 2012 I gave a 54-minute presentation where I introduced the next version of this ever-evolving set of metrics for measuring Free Trial success, the CCA, and I want to share that with you now.
See the video of this presentation here: http://sixteenventures.com/free-trial-metrics
How to Drive Growth with Customer Success MetricsGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Drive Growth with Customer Success Metrics - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists Aaron Ross, author of Predictable Revenue, Jason Lemkin of Storm Ventures, Tomasz Tunguz of Redpoint Ventures, and Brian Stafford McKinsey.
SaaS Marketing Plan: 5 Ways to Get your B2B App to Sell ItselfLincoln Murphy
Your B2B SaaS app will not sell itself unless it is designed to do so. This is a guide to getting your B2B SaaS to 'sell itself' was created by noted SaaS Marketing expert and Growth Hacker Lincoln Murphy of Sixteen Ventures.
This guide is full of actionable, unique, and thought-provoking ideas - Growth Hacks if you will - that are designed to allow your product to sell itself.
From attracting the right audience and driving user engagement, to making it easy to buy and easy to share through orchestrated virality, this guide covers all aspects of what's necessary to drive growth with SaaS companies of any stage and serving any market.
Whether you have a self-service sales model or one that requires outside sales reps to drive business, the tips and techniques contained in this guide and the source blog post will help you achieve your goals of efficiently scaling your sales process.
This document discusses key metrics and strategies for optimizing customer acquisition and sales funnels. It covers metrics like customer acquisition cost (CAC), lifetime value (LTV), conversion rates, and return on investment (ROI) by lead source. It also discusses how to design effective funnels by understanding the buyer's journey, addressing their concerns at each stage, and creating solutions that entice them while reducing friction. Examples are provided of how to diagnose and improve blockage points in the funnel by getting inside the customer's head.
The document discusses the lean analytics cycle of metrics, hypothesis, experiment, and act. It provides examples of how Hello Bar used this process to improve their installation rate. They found a low installation rate in metrics, hypothesized that more options would increase installations, tested this in an experiment, and achieved a 40% increase. Through dozens of experiments, their rate increased by 89%. The document encourages analyzing metrics to find opportunities, forming hypotheses through research, rigorously testing hypotheses, and making data-driven decisions.
Driving to Market - V2! - How to "Drive" Competitive Advantage in your Go To ...Michael Skok
New version 2 - including case examples from Spotfire, Demandware, Hubspot and David Skok.
Developed for the Harvard Innovation Lab workshop series on Startup Secrets.
This is part 4 of the 5 part series by Michael J Skok on how to get competitive advantage as a startup.
Michael's slides are the agenda for the workshop, and are NOT self contained. For fuller coverage of the slides, visit Michael's website http://mjskok.com/
by Benedict Evans. Please see this link for full description, slides, AND version with talk track: http://a16z.com/2016/12/09/mobile-is-eating-the-world-outlook-2017/
Budgeting for Marketing Performance: How to Save Time, Spend Wisely & Do More...Heinz Marketing Inc
The document discusses budgeting for marketing performance and saving time and money. It provides tips for making marketing a profit center, defining outcomes, getting sales buy-in, cutting unsuccessful past items, organizing budgets by objective not function, and tying bonuses to sales performance. A potential reporting structure is outlined focusing on attracting, engaging, growing, and retaining customers. The document also discusses launching account-based marketing, defining a pipeline development framework with target markets, sales cycles, teams, messages, reach, technology, and metrics. It provides a pipeline development maturity model and emphasizes having sales and marketing work together towards the shared goals of pipeline development.
This document provides guidance to sales representatives on strategically guiding customers through the buying journey. It outlines 9 key stages: 1) building need, 2) discovery, 3) consideration, 4) decision, 5) purchase, 6) delivery, 7) usage, 8) retention, and 9) advocacy. For each stage, it provides example messaging, qualifying criteria, success metrics, sales tools, and instructions for updating the CRM with stage-specific details to help reps effectively engage customers and maximize deal conversion and renewal rates. The goal is to align marketing and sales processes to optimize the customer experience at each step of the buying cycle.
This document provides an overview of Demand Metric Research Corp., a global marketing research and advisory firm. It outlines the challenges their members commonly face, how Demand Metric can help through advisory calls, research, tools/templates, and training. It describes their flexible engagement model and solution of empowering marketing teams with the resources of Demand Metric University, a team of expert Research Directors, and 500+ guides/templates. The goal is to help members improve marketing practices and maturity.
This document provides an overview of Demand Metric Research Corp.'s Executive Marketing Advisory Membership. It outlines Demand Metric's core beliefs in giving marketers the tools and expertise needed to prove marketing value. Members receive access to Demand Metric's research, tools, training courses, online community, and advisory services from a team of research directors with expertise in areas like strategy, technology, demand generation and more. The membership is designed to help marketing teams complete projects faster, boost their influence within their organization, and justify resources needed.
How to Turn Competitive Insight into Revenue GrowthEllie Mirman
[Product Marketing Community Conference 2019] No company exists in a vacuum, so how are you adapting your product, sales, and marketing initiatives to succeed in that context? Competitive intelligence is more than collecting information on your competitors - it’s about taking that information and turning it into revenue-generating initiatives across product, sales and marketing.
The document describes a consulting firm called Nelson CEE that provides various growth consulting services to companies. It offers strategic consulting, market research, branding and advertising services. The firm was founded in 2001 and has over 100 customers and offices in multiple countries. It helps companies with issues like increasing sales, attracting new clients, fighting commoditization, and discovering new growth opportunities.
Executive Program in Sales Management (Monday) June 20141-degree INC
The document outlines Nick's career highlights in sales, marketing, and HR leadership roles and volunteer experience, as well as an agenda for an executive sales management program covering topics like accelerating sales performance, integrating marketing and sales, and developing effective sales and customer plans. It also includes a brief bio on Nick highlighting his career path and personal interests in volunteer work and fitness.
Our Demand Generation Program Playbook is a planning methodology that highlights our premium tool-kit of tools & templates to help you develop and implement a demand generation strategy that provides a steady flow qualified, engaged leads for your sales team.
Margaret Dawson defines integrated marketing and the required components of an integrated marketing plan. You can use this template to set up your marketing program for success. From performing a market analysis and SWOT to establishing the right strategies and objectives to establishing the right metrics - and then putting an action plan together based on all of that.
Students try presentation_4th_may_final versionRobert Kriegl
This document outlines the key activities, resources, partners, and hypotheses of a startup called StudensTry. It describes several key activities including customer development, marketing, sales, and operations. Key resources include human resources like directors of marketing, operations, and finance. Key partners would be human resources companies, universities/high schools, and city/parish councils to provide students, jobs, sponsorship. Hypotheses include needing directors for different business areas and validating revenue streams and key activities.
Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...amber-javaid
This document outlines a revenue operations success framework and maturity model to help companies deliver a predictable sales pipeline. It discusses how customer buying behavior has changed and the importance of understanding the customer journey. The framework includes elements like target market definition, sales cycle understanding, messaging, and metrics. It describes a three phase approach of reviewing current operations, designing an improved process, and deploying in an iterative way. The goal is to align sales and marketing functions and focus on continuous improvement.
This document outlines a revenue operations success framework and maturity model to help companies deliver a predictable sales pipeline. It discusses how customer buying behavior has changed and the importance of understanding the customer journey. The framework includes elements like target market definition, sales cycle understanding, messaging, and metrics. It describes a three phase approach of reviewing current operations, designing an improved process, and deploying in an iterative way. The goal is to align sales and marketing functions and focus on continuous improvement.
The document provides an overview of Shawn Loudenback's background and expertise in business development, sales, marketing, and strategic planning. It then discusses Shawn's approach to strategic development, including analyzing customers, competitors, the market, and a company's internal and external environments. The document also outlines Shawn's TOPSales methodology, which focuses on targeted offerings, optimized tools and processes, performance management, and sales force deployment. Finally, it discusses best practices for setting sales quotas and sales processes.
Carl Larson Resume v1 ENTERPRISE SOFTWARE AND SERVICES SALES LEADERCarl Larson
Sales, marketing, and customer success subject matter expert with hands-on B2B sales leadership experience at small, medium, and large organizations. Consistently successful and notably grows sales revenue, gross profit margins, and market share to exceed objectives. Recognized as a champion at building, re-building, and transforming best in class sales organization performance, operational process excellence, and customer outcomes. Develops new business customers, grows existing customer revenues, and introduces new product offerings to penetrate new markets. Recognized for excellence in effective sales prospecting, business-value qualification, executive relationship building, proof of value, win-win contract negotiation, and closing sales.
1) The document provides strategies for keeping customers coming back through cross-selling and upselling efforts. It discusses designing customer programs around goals, understanding customer personas, segmenting customers, mapping products to segments, developing content and programs, measuring results, and aligning marketing and sales teams.
2) A key point is that retaining and cross-selling existing customers is much more profitable than acquiring new customers. The document provides steps and examples for cross-sell email nurturing programs, retention programs, and multi-channel customer engagement.
3) Metrics for programs range from initial engagement metrics to later revenue metrics. Attribution models can help determine which touchpoints contribute to opportunities and sales. The final section stresses aligning marketing and sales
Building Blocks of Sales Enablement - 2018 SES ConferenceMike Kunkle
This are the slides from my presentation at the 2018 Sales Enablement Society Conference on "The Building Blocks of Sales Enablement: A Systems Thinking Approach to Sales Performance Improvement"
Brain Bridge is an outsourcing company that helps Ukrainian businesses through expertise in marketing, business analytics, value/cost management, and media. They combine marketing expertise with business intelligence to help clients effectively manage their company assets. Unlike traditional ad agencies, Brain Bridge has in-depth knowledge of clients' internal processes from experience in FMCGs. Their services include brand building, product management, corporate analytics, media planning, and training marketing professionals. Their goal is to help Ukrainian businesses succeed during economic challenges and European integration.
For an updated version of this presentation: https://www.slideshare.net/clearaction/marketing-operations-the-engine-behind-predictive-analytics-127189835
Presented by Gary Katz at Predictive Analytics World, February 18, 2009 San Francisco, Calif.
See https://ClearAction.com
Business Growth By Customer Acquisition and Loyalty MarketingAutoSyndicationUSA
The purpose of the Dynamic Growth Concepts is to help business owners and leaders hurdle the many stumbling blocks that impede progress and, all too often, knock
businesses and organizations completely out of the race. The most daunting obstacle blocking the path to success is what I call the cold, hard truth.
Call Mark @ Dynamic Growth Concepts because I want to help you learn the truth,
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2. Today’s Presenters
Mark Cranney, Operating Partner
Global Field Operations, Sales Leadership
Tom Butta, Partner
CMO, Challenger Brand Expert
Mahesh Iyer, Partner
Demand Generation, Campaigns
Jaimie Buss, Partner
Sales Development, Channel Sales
3. To provide you with Go-To-Market processes, best practices and
templates required to:
• Validate the right model for your business
• Optimize your sales and marketing efforts
• Hire the right executives
• Reduce your time to market
• Insulate yourself from competition
• Provide situational awareness and direction to scale efficiently
Boot Camp Objectives
5. Customer
Success
Field
Sales
Inside
Sales
a16z Go-To-Market Boot Camp
Marketing & Lead
Generation
Value Proposition
Demand Creation
Lead Nurturing
New
Attempting
Contacted
New Opportunity
Implementation, Training,
and Support
Nurturing & Creating New
Opportunities
Closing Renewals, Up-Sells,
and Cross-Sells
Identify Initiatives
Create Value Proposition
Execute Competitive Strategy
Validate Solution & ROI
Propose Solution
Negotiate & Close
Deploy & Develop
6. Build & Enrich Customer Pipeline
Marketing & Lead Generation
Market Positioning Model,
Brand Elements Pyramid,
Message Stack
Campaign Plan, Design
Template, Content Framework,
Activity Calendar, Reports &
Dashboards
Contact to Contract Workflow,
Lead Scoring Framework,
Nurture Programs
Establish Lead Process • Qualify
& Nurture Leads
Define Campaign Audience • Design Campaign Strategy • Manage
Campaign Workflows • Measure the Results • Refine & Optimize
Identify Target Market & Buyers • Define Competitive Advantage • Establish Positioning Platform
Generate Awareness &
Create Demand
Define Value Proposition
7. New OpportunityContactedAttempting
Inside Sales
Inbound Lead
Prioritization, Outbound
Prospecting
Email Templates,
Outreach Cadence
Qualification
Framework, Call Scripts,
Objection Handling
Qualify • Establish Value • Close for Next Steps
Call Preparation• Outreach Execution • Social Engagement
Lead Prioritization
New
Sales Development to
Account Exec Hand-off
Metrics and Tracking
Templates
8. Field Sales
Deploy and
Develop
Discovery Tool,
Value Framework
Discovery Tool,
Value Proposition
Template, ROI
Tool, On-Demand
Demo
Discovery Tool,
Account Plan,
Competitive Traps,
POC Lockout
Document
POC Lockout
Document, RFI/
RFP Responses,
ROI Model,
Scoping Document
Proposal
Template, Quote
Tool, ROI Model,
Deployment Plan,
Standard
Contracts, SOW
Final Contracts Deployment Plan
Penetration, Discovery and Qualification
Sell Value, Qualify & Test, Develop Champions
Establish Political Alignment, Execute Competitive Strategy & Influence Buying Criteria
Position, Manage & Execute Validation Process
Confirm Decision Process & Propose Solution
Finalize Negotiation & Close
Partner
Negotiate
and Close
Propose
Solution
Validate Solution
& ROI
Executive
Competitive Strategy
Create Value
Proposition
Identify Initiatives
9. Close Renewal &
Up-Sell Cross-Sell
Customer Success
Opportunity Plan, Project
Implementation Plan,
Implementation Review
Checklist, Training Materials,
Status Reports
Proof Point Template, Executive
Scorecard, Value Proposition,
Opportunity Plan, Account Plan
Proposal Template, Quote Tool,
Negotiation Planner, Standard
Contracts, SOW
Negotiate and Close Renewal •
Opportunity
Confirm Value Created • Collect Proof Point • Identify and Develop
Additional Opportunities
Confirm Internal Alignment • Resource Allocation • Deployment Success Criteria •
Managing the Milestones, Measuring Impact
Nurture Account &
Create Opportunity
Implementation, Training & Support
10. Upper level management makes a purchase
and forces its use down the organization
Level of Entry: High
Value Justification: Priority at the top, with
support from key stakeholders below
Sales Strategy: Hire Salespeople with sales
experience for face-to-face sales (expensive)
Sales Cycle Length: Long
Avg. Sales Price: $$$$ Higher
Revenue Model: A few sales may be all you need
Top Down Approach
Top Down vs. Bottom Up (User Acquisition Model)
Individual users (typically at the lower, more
technical levels) begin using the solution and
adoption grows organically
Level of Entry: Low
Value Justification: Everyone buys in, every day
Sales Strategy: Initially viral, web-based
(inexpensive)
Sales Cycle Length: Short, Viral
Avg. Sales Price: $ Lower (but scales)
Revenue Model: Requires high volume of
customers paying small amounts each
Bottom Up Approach
Executive
Director · Manager
Individual Contributor
11. I N D U S T R Y
P E R S P E C T I V E S
a16z Go-To-Market Boot Camp
M A R K E T I N G
12. Build & Enrich Customer Pipeline
Marketing & Lead Generation
Market Positioning Model,
Brand Elements Pyramid,
Message Stack
Campaign Plan, Design
Template, Content Framework,
Activity Calendar, Reports &
Dashboards
Contact to Contract Workflow,
Lead Scoring Framework,
Nurture Programs
Establish Lead Process • Qualify
& Nurture Leads
Define Campaign Audience • Design Campaign Strategy • Manage
Campaign Workflows • Measure the Results • Refine & Optimize
Identify Target Market & Buyers • Define Competitive Advantage • Establish Positioning Platform
Generate Awareness &
Create Demand
Define Value Proposition
14. The Modern Marketing Organization
Sales
Product
Management
Content Marketing
Marketing Operations
Product
Marketing
Demand Generation
& Field Marketing
Communications &
Influencer Marketing
Business Operations/IT Sales Operations
Customer
15. Value of Market Segmentation
Prioritizes where
investments will
yield highest return
Aligns sales,
marketing, and
product development
Enables tailored
messages and
selling strategy
16. Aligning Use Cases & Impact by Audience – Template
CxO
Manager
Individual User
(Project, Team, Function)
(e.g. Developer, Administrator)
• Revenue
• Cost
• Risk
• Speed
CxO
• Cost
• Efficiency
• Collaboration
• Quality
Manager
• Ease of use
• Time
• Innovation
Individual User
18. Building Out the Platform
Brand Positioning Platform
Foundational Elements
Sell Sheets · Presentations · Media Relations · Analyst Relations · Website
Thought Leadership Content
Campaigns
19. Generate Awareness & Create Demand
Define Your
Campaign Audience
Design A
Campaign Strategy
Manage Campaign
Workflows
Measure
the Results
Refine &
Optimize
21. Design: Campaign Planning Template - Example
Campaign
Name
Campaign
Objectives
Campaign
Duration
Campaign
Components
Target
Audience/
Segment(s)
Key Messages
Campaign
Goals
Campaign
Budget
Expected
Campaign
ROI ($$)
Next-gen
Analytics
Campaign
Introduce a new
breed of
analytics and
generate
interested
prospects
Feb – Apr
(90 Days)
2-part Webinar
Series, Exec
Brief, Technical
Whitepaper,
Buyer’s Guide,
Display Ads,
AdWords, Tech
Summit
CDO, Data
Scientists, VP
IT Ops
Prescribe next
best action
based on inline
insights, Blow
away the
competition with
real-time graphs
& dashboards
• 1,500
responses
• 15 Optys
• $3M pipeline
• 4 Deals
• $1m closed
bookings
$200k
5X
Program
Spend to
Bookings ROI
Secure First
Campaign
Generate
preference and
consideration for
battling modern
APT with xyz
Threat
Intelligence
Platform
Jun – Nov
(180 Days)
Cyber-Security
Symposium,
Analyst
Roundtable,
Executive
Brief, CIO
Summit, Tech
sponsorship,
Whiteboard &
Videos
CISO, CIO,
CSO, Security
Architect,
Fraud & Risk
analysts
Smart
Prevention
Real-time
detection &
mitigation
Intelligent Threat
Profile Engine
• 1,500
responses
• 12 Optys
• $6M pipeline
• 4 Deals
• $2M closed
bookings
$300k
7X
Program
Spend to
Bookings
22. Measure the Results: KPIs and Benchmarks
Inquiry/Response
INBOUND:
Web site
Social media
PR coverage
OUTBOUND:
Digital Marketing
Events
Webinars
Marketing Qualified Lead
Jointly define MQL criteria with
sales (e.g. by lead score, by
title/company, industry, etc.)
Sales Accepted Lead
(aka Pre-Opportunity)
Sales Qualified Lead
(aka Opportunity)
Closed Won
($$$ Bookings)
Lead Conversion Rate Benchmarks
(source: SiriusDecisions)
SaaS: Traditional:
21%
50%
38%
21%
8%
72%
65%
27%
8 closed won per
1,000 inq/resp
10 closed won per
1,000 inq/resp
• New Inquiries/Responses Generated
• Sources of Inquiries/Responses
• Cost per Inquiry/Response
• Number of Touches to Qualify
KPIs
• Number by Source (Quantity)
• Conversion Rate (Quality)
• Duration in Stage (Velocity)
At each stage in Funnel:
• New Inquiries/Responses Generated
• Sources of Inquiries/Responses
• Cost per Inquiry/Response
• Number of Touches to Qualify
Pipeline and Closed Business
23. Contact to Contract Process
Contact
(New Inquiry/
Response)
Attempting Contacted
Marketing
Qualified
Lead
Sales
Accepted
Lead
Sales
Qualified
Lead
Contract
(Closed Won
Deal)
24. Lead Management: Nurturing and Drip Campaigns
Example:
Feb 14: Offer 2
(white paper)
Mar 30: Offer 4
(free trial)
Feb 1: Offer 1
(case study)
Mar 1: Offer 3
(webinar)
Analyst
Report
Product
Announcement
Quarterly
Newsletter
Quarterly
Newsletter
Drip Campaign:
Long-term lead nurturing campaign:
No response or
not sales ready
Yes: remove from drip
No: remain in drip
Lead score threshold met.
Triggers sales follow-up.
Send offer every 7-30 days
(based on campaign and
sales cycle)
Score triggers inside sales
follow-up to determine sales
readiness
Opt-out option with
every touch: it’s a
legal requirement
Database segmentation
is critical: don’t
look uncoordinated
25. I N D U S T R Y
P E R S P E C T I V E S
a16z Go-To-Market Boot Camp
I N S I D E S A L E S
26. New OpportunityContactedAttempting
Inside Sales
Inbound Lead
Prioritization, Outbound
Prospecting
Email Templates,
Outreach Cadence
Qualification
Framework, Call Scripts,
Objection Handling
Qualify • Establish Value • Close for Next Steps
Call Preparation• Outreach Execution • Social Engagement
Lead Prioritization
New
Sales Development to
Account Exec Hand-off
Metrics and Tracking
Templates
27. Inbound Prioritization
H O T L E A D S — C A L L A S A P
Response time affects conversion rate
Remember, the minute a hot lead is created,
the clock is ticking.
29. Outreach Execution
L E V E R A G E A L L A N G L E S
Call
Email
Google+Facebook
LinkedInTwitter
Voicemail
Github
30. Example Prospecting Strategy
“ 8 3 % O F H I G H P E R F O R M E R S H A V E A D E F I N E D S T R A T E G Y A N D M A K E 4 – 8 A T T E M P T S . ” – K I N S E I P A R T N E R S
Outbound Only
24 hrs. 48 hrs.
No Connect:
Send email
Connect:
Qualify in/out
Last Chance: Email/Voicemail
“Are you still interested?”
32. Track It!!
H O W D O Y O U K N O W I F T H E P R O S P E C T O P E N E D Y O U R E M A I L , A N D W H E N T H E Y O P E N E D I T ?
Applications like
ToutApp allow you to:
Collaborate on email
templates,
increasing efficiency
Measure email open
rates, optimizing
effectiveness
Track when emails
are opened in
real time
34. Inside Sales to Sales Handoff
A S U C C E S S F U L H A N D O F F : T H E D E V I L I S I N T H E D E T A I L S
Create calendar
invites
Send letter of
understanding
Send email reminder
to client day of call/
meeting
Launch Call,
introduce both
parties
Post-call analysis:
Was it a qualified
call?
35. Key Metrics - Template
CALLS/DAY: ___
EMAILS/DAY:___
CONVERSATIONS/DAY: ___
AVERAGE TALK TIME:___
MEETING/WEEK:___
OPPORTUNITIES
CREATED
CLOSED/WON OPPORTUNITIES
Calls/Emails to Conversations: 15%
Conversations to Meetings: 50%
Meetings to Opportunities: 50%
Opportunities to Wins: 25–30%
36. I N D U S T R Y
P E R S P E C T I V E S
a16z Go-To-Market Boot Camp
F I E L D S A L E S
37. Field Sales
Deploy and
Develop
Discovery Tool,
Value Framework
Discovery Tool,
Value Proposition
Template, ROI
Tool, On-Demand
Demo
Discovery Tool,
Account Plan,
Competitive Traps,
POC Lockout
Document
POC Lockout
Document, RFI/
RFP Responses,
ROI Model,
Scoping Document
Proposal
Template, Quote
Tool, ROI Model,
Deployment Plan,
Standard
Contracts, SOW
Final Contracts Deployment Plan
Penetration, Discovery and Qualification
Sell Value, Qualify & Test, Develop Champions
Establish Political Alignment, Execute Competitive Strategy & Influence Buying Criteria
Position, Manage & Execute Validation Process
Confirm Decision Process & Propose Solution
Finalize Negotiation & Close
Partner
Negotiate
and Close
Propose
Solution
Validate Solution
& ROI
Executive
Competitive Strategy
Create Value
Proposition
Identify Initiatives
39. Sales Process
I T A T E A M S P O R T ! ! !
S U P P O R T I N G A C T I V I T I E S A N D R E S O U R C E S
Through A Non-Linear Sales Process
Step 1
Identify
Initiatives
Step 2
Create Value
Proposition
Step 3
Execute
Competitive
Strategy
Step 4
Validate
Solution & ROI
Step 5
Propose
Solution
Step 6
Negotiate &
Close
Step 7
Deploy &
Develop
Rapid Prototyping Capability
Pre-Sales
Marketing
Sales
Engineering Product Management
Customer Success
Discovery
Demo
POC
Pilot
Deployment
Opportunity executionDiscovery
40. Develop the Value Framework
Business
Strategies
Initiatives
Solution Set
Critical Capabilities
ObjectivesStep 1: Focus is on identifying what
is happening with the business
Step 2: Tie Initiatives,
Critical Capabilities,
& Solution Set
back to the
business issues
42. Opportunity Management & Account Planning
M A N Y M O V I N G P A R T S …
Funding
Process
Account
Plan
Validation
Competitive
Positioning
Decision
Process
Decision
Criteria
Political
Position
43. Business
Strategies
Initiatives
Solution Set
Critical Capabilities
Objectives
Focused on and accountable for
Aware of and understand their relationship to
Executives
Directors
and
Managers
Individual
Contributors
Individual
Contributors
Individual
Contributors
Individual
Contributors
Individual
Contributors
Individual
Contributors
Directors
and
Managers
ROI/POV Creation
S T E P 1 : I D E N T I F Y T H E I N I T I A T I V E S ( T H E Y A R E A L R E A D Y F U N D E D )
44. Typical Use Cases
Green field,
differentiated,
both (why
anything, why
you, why now)
Scope
Applicable
subset
Benefit
Areas
Iterative and
validated with
anecdotes
Input Data
Based on
capability
maturity
Improvement
Levels
Phases &
timelines
Estimate
Implementation
TCO
implications
Cost
Estimate
Schedule
Cost
Benefit
45. Summary of ROI Analysis (Example)
$ 1 4 . 5 M M I N A N N U A L S A V I N G S I D E N T I F I E D
$3,744,396
$2,713,425
$649,702
$3,022,835
$11,142,323
$1,763,815
$692,461 $3,886,332
Current Cost by Activity
Provisioning
SW Updates & Config
Business App Change
Patching & Maintaining
Troubleshoot & Repair
Audits & Compliance
Producing Reports
Other Activities
$1,123,319
$1,628,055
$519,761
$604,567
$4,891,480
$264,572
$173,115
$3,886,332
Reduced Cost by Activity with
MyCo
Over $14,524,087 Savings
46. Components of a Proposal
C H E C K L I S T
Quote with
Terms
✓
License
Description
✓
Statement
of Work
✓
Tech Validation
& ROI Results
✓
Software License
Agreement
✓
Support and/or
Services Agreement
✓
47. Deal Review Process
Account Plan
and Competitive Strategy
Proposal
Structure
Strategy
Options
Quote & Terms
License Desc
SOW
Business Case
Marketing Ask
Components for ReviewSales Management
Customer Success
Sales Engineering
Marketing
Finance
Legal
ROI/Business Case
Development
48. Forecasting Best Practices
Q U A L I F I C A T I O N C R I T E R I A
M
E
D
D
I
C
C
Metrics: Quantifiable measurements of the business benefits of the solution. (Before and After comparison).
Proof of where and how we’ve accomplished similar objectives before
Economic Buyer: The individual within the customer’s organization who has the final “yes.” Typically has access to
discretionary funding.
Decision Criteria: These are the formal solution requirements against which each participant in the decision process will
evaluate the available options. They are always from the customer’s point of view.
Decision Process: The process by which the customer will evaluate, select and purchase a solution.
Identify Pain: Pain is the catalyst for the buyer solving the problem within a set timeframe. There are Business pains and
Technical pains and both must be identified and quantified.
Champion: The person with power and influence inside the customer’s organization who is actively selling on your behalf.
Competition: The competition’s strengths, weaknesses and differentiators, including Champions and their relative power and
influence. You must understand your competition (including “Do Nothing” and “Do it Internally) and have a strategy to compete.
49. Forecasting Best Practices
F O R E C A S T I N G O U T L I E R S
Sales Stage
! Current Quarter "
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 13
Identifying
Initiatives
Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline
Create a Value
Proposition
Best Case Best Case Best Case Best Case Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline
Execute
Competitive Strategy
Commit Commit Best Case Best Case Best Case Best Case Best Case Pipeline Pipeline Pipeline Pipeline Pipeline Pipeline
Validate
Solution &
ROI
Commit Commit Commit Commit Best Case Best Case Best Case Best Case Best Case Pipeline Pipeline Pipeline Pipeline
Propose
Solution
Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Pipeline Pipeline
Negotiate &
Close
Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit Commit
Deploy &
Develop
Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed
50. I N D U S T R Y
P E R S P E C T I V E S
a16z Go-To-Market Boot Camp
C U S T O M E R S U C C E S S
51. Close Renewal &
Up-Sell Cross-Sell
Customer Success
Opportunity Plan, Project
Implementation Plan,
Implementation Review
Checklist, Training Materials,
Status Reports
Proof Point Template, Executive
Scorecard, Value Proposition,
Opportunity Plan, Account Plan
Proposal Template, Quote Tool,
Negotiation Planner, Standard
Contracts, SOW
Negotiate and Close Renewal •
Opportunity
Confirm Value Created • Collect Proof Point • Identify and Develop
Additional Opportunities
Confirm Internal Alignment • Resource Allocation • Deployment Success Criteria •
Managing the Milestones, Measuring Impact
Nurture Account &
Create Opportunity
Implementation, Training & Support
52. Program, Delivery, and Project Management
• Responsible for managing long-term
PS relationship with customer
• Manages multiple projects within
single customer – MAM, PAM, News
• Typically working on Strategic
Accounts in each geo
• Works closely with Sales to develop
new, add-on opportunities
• Billable resource and part of Project
Team on larger deployments
Program Management
• Manages the Delivery team of
Project Managers and Engineers
• Responsible for Resourcing,
Budgeting and Forecasting
• Works closely with Sales, Solutions
Design, Program and Project
Management
Delivery Management
• Owns Project P&L and ultimately
responsible for success of project
• Schedules Project Engineering,
Training and Workflow resources
for each project
Project Management
53. Training Services & Support Programs
E S C A L A T I O N P R O C E S S E X A M P L E
Standard Escalations Code Red Code Blue
Issued for all situations needing
escalation, but not meeting
Code Blue criteria
Issued proactively as “stand-by”
alert for heightened
preparedness for a significant
event or series of events
Issued when there is immediate
harm or damage requiring
emergency response or if
immediate and sustained
response is needed outside of
business hours
54. Customer InterviewCustomer Questionnaire Customer Facts Doc
Guide consistent interviews and
facts gathering aligned with
reference information needs
Conduct comprehensive customer
interview to obtain needed level of
information to support all needs
Conduct comprehensive customer
interview(s) to obtain needed level
of information to support all needs
Central Repository
Single location to store all
Customer Facts Docs and
related info for reference
Sales Tools Developed Post Contract Sales Tools Developed Post ‘Go Live’
Press ReleaseWin Wire Web/PDF Case Study Reference Video ROI CalculatorsPPT Reference Slide(s)
It Starts By Creating Reference Customers
55. Driving Customer Lifetime Value
T H E M A J O R I T Y O F R E V E N U E I S G E N E R A T E D A F T E R T H E I N I T I A L S A L E .
Customer
Acquisition
Creating Customers for Life: The New Formula for Success in the Subscription Economy. Service Source, 2014.
Renewal
Up-Sell
Cross-Sell
Revenue