Enterprise Mobility - Challenges and Opportunities
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The webinar discusses the challenges and opportunities of enterprise mobility. Regarding challenges, it notes that mobile is more complex than traditional web development due to different devices, screen sizes, offline usage and more. It outlines challenges such as selecting mobile platforms, developing for multiple systems, distributing apps at scale, addressing UX needs, governance, security, proving ROI and ongoing maintenance. However, it also discusses opportunities such as improved productivity, reduced errors, lower costs, new business models, better customer service, and driving cultural changes through greater digital transformation.
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Enterprise Mobility - Challenges and Opportunities
- 1. Enterprise Mobility Challenges & Opportunities
- 2. Webinar Overview Mobile is the new desktop. However, unlike desktop, Mobile is more complex. In order to build a robust mobile strategy for your organization, it is imperative to understand the challenges and opportunities. This webinar identifies the challenges and opportunities with Enterprise Mobility journey. In this webinar, You will learn: • Why Mobile is more complex than traditional web development • Different challenges with Enterprise Mobile journey. • Opportunities you have with Enterprise Mobile Enablement.
- 3. Agenda • Company Introduction (2 mins) • Speaker Introduction (1 min) • Objective (1 min) • Challenges (10 mins) • Opportunities (10 mins) • Conclusion (2 mins) • Q&A – 19 mins Total = 45 mins
- 4. Agenda Challenges • Platform Challenges • Development Challenges • App Distribution Challenges • UX Challenges • Governance Challenges • Security Challenges • ROI Challenges • Quality Challenges • Maintenance Challenges • Device selection
- 5. Agenda Opportunities • Improved Productivity • Reduced Errors • Reduced costs with smart phones • New Business Models • Superior customer service • Reduce Operating Costs • Reduce maintenance costs. • Attract new generation workforce. • Catalyst for Cultural changes • First steps towards Digitalization. • Fortify security/authentication
- 6. ▪ An Award winning Enterprise Mobility Solutions provider ▪ Prebuilt suite of 100+ Mobile Apps to solve complex business problems ▪ Serving Fortune 1000 customers across industries ▪ Elite team with expertise in Business Process, User Experience & Design Thinking ▪ Global presence across US & India 50+ Mobile Projects 75 people 4 years in business 300+ Technical Interfaces Top 20 of the global enterprise mobility firms Google Mobile App Challenge winner About Algarytm
- 7. Speaker Bio – Raj Peddisetty • Digital Transformation advisor and a seasoned practitioner of Design Thinking, User Experience in Mobile, Ecommerce, Cloud and Marketing automation. • 11 years of experience in SAP, Oracle for industries ranging from Wholesale, Retail to Manufacturing and Healthcare. • Experience: consultant, architect, developer for system integrators such as IBM, Accenture, Cap Gemini, SAP, CSC. • Global business transformation projects for Fortune 500 clients. • MBA from the University of Chicago Booth School of Business and is certified in Design Thinking by IDEO.
- 8. Objective Layout groundwork for a robust enterprise mobile strategy by understanding the challenges and opportunities involved in mobilizing business processes.
- 9. Why Mobile is more challenging? • Different devices • Screen Sizes • Offline mode • Lower bandwidths • Fast changing Mobile OS
- 10. Mobile vs Web Mobile • OS Dependent • Frequent updates • Different screen sizes • Need to support offline • Camera, GPS, Scanner, Geo location, Bluetooth, etc • Swipe, pinch, orientation, gestures Desktop • Browser based • Once every 2/3 years • Only one size • Internet only • None • Only clicks.
- 11. CHALLENGES
- 12. Challenges – Selecting a Platform • Unlike for web development, mobile has numerous platforms available to choose from. • Native – Hybrid – Mobile Web. • ioS/Swift/Android/Sencha/Phone Gap/Ionic/Oracle MAX/MAF/ Oracle MCS/Appcelerator/Xamarin. • Different demographics need different types of apps. Example: Consumers expect native apps while hybrid apps are sufficient for Employees.
- 13. Challenges – Development • Need to support multiple platforms and devices. • Many organizations are not prepared enough for new technologies such as ionic, ios, android and IoT. • Challenging to balance existing resources with millennials. • Cultural differences – waterfall vs agile, SOAP vs REST, Cloud vs On- Premise, Proprietary vs Open Source, Web vs Mobile. • Fast changing landscape. • Need User Experience, Design Thinking, mobile testing expertise. • Need to frequently update the apps. • Connecting to different back ends.
- 14. Survey Results on Mobile Dev DZone survey revealed that the biggest pain points for mobile app development are : Building Native Apps Testing Efficiency Lack of Skilled Developers 0 10 20 30 40 50 60 Mobile App Development
- 15. Challenges – App distribution • How do you distribute apps at scale? • How do you categorize apps and distribute in a non-disruptive fashion? • How do you on-board users securely? • End user training? • Communicating w/ mobile end users is a Challenge. • How to distribute to Dealers, Partners, customers, remote, part-time employees, contractors, suppliers? • MDM is a partial solution.
- 16. Challenges – UX Challenges • Enterprise users expect consumer grade user experience similar to apps such as Linkedin, Facebook, and Twitter. • In mobile apps, they do not like trainings, manuals, etc. • A clunky app is deleted right after 30 secs. • Apps should be simple, elegant and beautiful. • Need a professional UX expert’s help.
- 17. Challenges – Governance • How to Balance convenience with Security? • In BYOD world, what is personal and what is business? • Remote locking, wiping of data? • User consent to manage devices. • Permissions, policies, managing, shadow IT, etc.
- 18. Challenges – Security • Protecting corporate data over public Wi-Fi and cellular networks. • Making sure only authorized users are using the apps. • End to End Encryption • Protecting corporate assets from espionage (cam, blue tooth, etc). • Protecting lost and stolen devices. • Compromised BYOD phones.
- 19. ROI Challenges Proving ROI for enterprise Mobility funding is challenging. 01 Poor one off mobile apps results in lousy returns. 02 Hard to quantify the value of mobile apps. 03
- 20. Challenges – Maintenance No of new releases a year = (# Apps * # platforms * # OS upgrades) + functional upgrades. New development platforms, new versions of ERP, new versions of Mobile platforms. Need to update apps promptly before the user upgrades OS.
- 21. Challenges – Device Selection • There are more than 20 Hardware rugged device vendors to choose. • Android vs Apple in the smart phone arena. • Need to be compatible with personal devices. • Rugged vs Smart Phone for EAM Apps.
- 22. Challenges – Testing • In a BYOD scenario, all the form factors have to be tested. • For Mobile Web, all the mobile browsers have to be tested.
- 23. OPPORTUNITIES
- 24. Higher Productivity • Eliminate manual data entries • Faster Decision making with approval apps. • Field service. Examples: Managers can approve request on the go. Sales people can carry all the necessary information to close a deal.
- 25. First step toward Digitalization • Mobilizing your organization is a big step towards your digital journey. • By extending ERP systems and automating everything using mobile, you are instilling a digital culture. Mobile projects are shorter, simple and bridges the last-mile connectivity
- 26. Reduce Errors • Replace paper in warehouses, field sales, customer support. • Scanning Pos, Material #s, equipment, you find accurate information. Examples: Asset Tagging, Service Notification, Quality inspection, Proof of Delivery.
- 27. Lower costs w/ Smart Phones • Rugged devices cost thousands of dollars. • Maintenance costs, extra. • Some android devices costs around $200 each vs $1200 avg cost of a rugged device.
- 28. New Business Models • Open a new channel of revenue with Mobile commerce. • Salesforce taking orders from mobile devices. • Through IoT, parts etc could be bought from solutions such as preventive maintenance. Example: Dominos generate more than $1B revenue through their mobile app. Industrial manufacturer generates a new revenue of around $50m/year by selling parts and services through mobile apps.
- 29. Attract Millennials • Millennials have grown up with smart phones and they prefer smart phones. • Attracting millennials is easier with smartphones and apps. • When Milleanials work with mobile apps, end user training needs are reduced and results in quicker adoption.
- 30. Catalyst for cultural changes Infuse innovative concepts such as Design Thinking, User Experience, Agile/Scrum project methodologies with Mobile. Our experience: Mobile projects provide perfect opportunities for embarking on innovative culture.
- 31. Fortify Security/Authentication • Use mobile as a security device in addition to basic authentication. • With Geo fencing, control confidential information. • Office badges/keys can be provided on Mobile. Examples: 2-factor authentication used by Google.
- 32. Superior customer service • Customer could have all the support information at his/her fingertips • Through alerts, GPS tracking, asset tagging, customers could stay on top of their transactions. • Examples: W/o calling a call center, a customer could have all the info he/she needs on his mobile app.
- 33. Follow us on https://twitter.com/Algarytm https://www.facebook.com/Algarytm1/ https://www.linkedin.com/company/Algarytm https://plus.google.com/+Algarytm Our Contact Coordinates Algarytm 17772 Preston Rd, Dallas, TX 75252 www.algarytm.com Address Email Website Contact Number 318-235-5720 sales@algarytm.com Stay in Touch
- 35. To view the complete webinar click here www.algarytm.com/webinars/