System Integrator

Professor Duncan McFarlane discusses the way in which changing business environments are affecting our traditional notion of a factory and its operations.

This presentation is from a recorded webinar broadcast on 22 January 2016. We focus on the areas of SAM that we see as having the biggest impact on reducing the cost and complexity for IT budget managers. This will focus on the 4Ps of SAM: People; Process; Products; Partners, and we will look at the tangible benefits to maturing in each area.

Pete Hidalgo presented on IT chargeback at the ITFMA Conference in Pittsburgh on April 15, 2015. The presentation discussed establishing an IT chargeback process to increase cost transparency, educate customers on IT service value, and improve efficiencies. It covered defining IT services, calculating unit costs, implementing usage reporting and chargeback models, and automation. The goal is to evolve from high-level allocations to individual service-based charging over time using guidance like consistency, fairness, and transparency. Automation is important to realize full benefits and perform more frequent chargebacks. The presentation included examples from organizations that implemented chargeback successfully.