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© Operational Excellence Consulting. All rights reserved.
This presentation is a collection of PowerPoint diagrams and
templates used to convey 24 different Change Management models
and frameworks.
Change Management
Models
Diagrams and Templates of Change Management
Models and Frameworks
© Operational Excellence Consulting. All rights reserved. 3
Contents
1. The Change Curve Model
2. Bridges’ Transition Model
3. Lewin’s Three Stage Change Model
4. Impact Analysis
5. Leavitt’s Diamond
6. Burke-Litwin’s Change Model
7. The McKinsey 7S Framework
8. The ADKAR Change Model
9. Kotter's Eight Phases of Change
10. The Training Needs Analysis Framework
11. The Power/Interest Grid for Stakeholder
Prioritization
12. Szpekman’s Communication
Framework
13. The Johari Window
14. The ADDIE Model
15. The Conscious Competence Learning
Model
16. Kirkpatrick’s Four-Level Training
Evaluation Model
17. The PDCA Cycle
18. Six Sigma Quality Improvement
(DMAIC)
19. Business Process Redesign (BPR)
20. Xerox Benchmarking Model
21. Project Management Body of
Knowledge (PMBoK)
22. PRINCE2 Project Management
23. Managing Successful Programmes
(MSP)
24. Management of Risks (M_o_R)
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The Change Curve
Model
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The Change Curve Model (TEMPLATE)
Source: Elisabeth Kubler-Ross
Stage 1 2 3 4
State Status quo Disruption Exploration Rebuilding
Reaction Shock, Denial Anger, Fear Acceptance Commitment
Positive
Negative
Impact
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ADKAR Change Control Model PowerPoint Presentation Slides
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The document discusses key principles and activities for leading corporate transformation and managing change effectively. It identifies five key activities for change management: 1) motivating change, 2) creating a vision, 3) developing political support, 4) managing the transition, and 5) sustaining momentum. It also discusses principles of change, types of resistance to change, and elements needed to enable change like change architecture, communication, and developing leadership, team, cultural and individual capacities.

© Operational Excellence Consulting. All rights reserved.
Bridges’ Transition
Model
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Bridges’ Transition Model (TEMPLATE)
Source: William Bridges
Time
Importance
Ending,
Losing,
Letting Go
The
Neutral
Zone
The New
Beginning
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Lewin’s Three
Stage Change
Model
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Lewin’s Three Stage Change Process – Practical Steps
Source: Kurt Lewin
1. Determine what needs
to change
2. Ensure there is strong
support from upper
management
3. Create the need for
change
4. Manage and understand
the doubts and
concerns
Unfreeze RefreezeChange
1. Communicate oftern
2. Dispel rumors
3. Empower action
4. Involve people in the
process
1. Anchor the changes into
the culture
2. Develop ways to sustain
the change
3. Provide support and
training
4. Celebrate success!
Lewin’s Change Model
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© Operational Excellence Consulting. All rights reserved.
Planning Change
2
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Impact Analysis is a technique designed to unearth the “unexpected”
negative effects of a change on an organization
Impact Analysis Process
Impact
Analysis
Roadmap
Evaluate
Impacts
Brainstorm
Major Areas
Affected
Identify All
Areas
Prepare for
Impact
Analysis
Manage
the
Consequences
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Leavitt’s Diamond
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Leavitt’s Diamond (TEMPLATE)
Task Technology
People
Structure
Source: Harold J. Leavitt
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The Burke-Litwin Change Model describes the causal relationships
among the key factors that affect performance, and determine how
change occurs in an organization
The Burke-Litwin Change Model
Source: Burke and Litwin
Mission &
Strategy
Structure
Task &
Individual
Skills
Organizational
Culture
Systems
(Policies &
Procedures)
Individual
Needs &
Values
Management
Practices
Work Unit
Climate
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Individual &
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Performance
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Dimensions of Burke-Litwin change model
Source: Burke and Litwin
Dimensions of Model Key Questions
1. External Environment What are the key external drivers
How are these likely to impact on the organization?
Does the organization recognize these?
2. Mission & Strategy What does top management see as the organization’s
mission and strategy?
Is there a clear vision and mission statement?
What are employees’ perceptions of these?
3. Leadership Who provides overall direction for the organization?
Who are the role models?
What is the style of leadership?
What are the perspectives of employees?
4. Organizational Culture What are the overt and covert rules, values, customs, and
principles that guide organizational behavior?
The Burke-Litwin Change Model
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Dimensions of Burke-Litwin change model
Source: Burke and Litwin
Dimensions of Model Key Questions
9. Task and Individual Skills What are the task requirements and individual skills/
abilities/knowledge needed for task effectiveness?
How appropriate is the organization’s “job-person” match?
10. Individual Needs &
Values
What do staff members value in their work?
What are the psychological factors that would enrich their
jobs and increase job satisfaction?
11. Motivation Do staff feel motivated to take the action necessary to
achieve the organization strategy?
Of factors 1 through 10, which seem to be impacting
motivation the most?
12. Individual &
Organizational Performance
What is the level of performance in terms of productivity,
customer satisfaction, quality and so on?
Which factors are critical for motivation and therefore
performance?
The Burke-Litwin Change Model
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The McKinsey 7S framework highlights seven internal aspects of an
organization that need to be aligned if it is to be successful
Structure
SystemsStyle
Staff
Skills Strategy
Shared
Values
Source: McKinsey
Soft Elements
Hard Elements
McKinsey 7S Framework
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Description of the McKinsey 7S framework elements
Source: McKinsey
McKinsey 7S Framework
Elements Description
Strategy The plan devised to maintain and build competitive
advantage over the competition.
Structure The way the organization is structured and who reports
to whom.
Systems The daily activities and procedures that staff members
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The ADKAR
Change Model
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The ADKAR Change Model (TEMPLATE)
Source: Prosci® ADKAR® Model
Awareness
Desire
Knowledge
Ability
Reinforcement
Awareness of the need for
change
Reinforcement to sustain the
change
Knowledge on how to change
Desire to participate and
support the change
Ability to implement required
skills and behaviors
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The ADKAR elements and the factors influencing success
Source: Prosci® ADKAR® Model
The ADKAR Change Model
ADKAR Elements Factors Influencing Success
Knowledge
of how to change
The current knowledge base of an individual
The capability of this person to gain additional
knowledge
Resources available for education and training
Access to or exercise of the required knowledge
Ability
to implement required skills and
behavior
Psychological blocks
Physical capabilities
Intellectual capability
The time available to develop the needed skills
The availability of resources to support the
development of new abilities
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Implementing Change
3
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Kotter's Eight Phases of Change
Source: John Kotter
Need for
Change
Change
Behavior
Change
Direction
Change
Sustainability
1. Establish a
Sense of
Urgency
2. Form a
Powerful
Guiding
Coalition
3. Create a
Vision
4.
Communicate
the Vision
5. Empower
Others to Act
on the Vision
6. Plan for and
Create Short
Term Wins
7. Consolidate
Improvements
& Produce
More Change
8.
Institutionalize
New
Approaches
Committed
Leadership
Kotter's Change Model
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Kotter’s Change Model is a systematic approach to achieving
successful, sustainable change by breaking down the change
process into eight phases
1.
Establish a sense
of urgency
1.
Establish a sense
of urgency
3.
Develop a
clear vision
3.
Develop a
clear vision
4.
Share the
vision
4.
Share the
vision
Research market
Analyze competition
Identify and discuss
(potential) crisis and
opportunities
Form a powerful and
influential coalition to
lead the charge
Align this guiding
coalition to work like
a team
Create a vision to
direct the change
effort
Develop strategies to
realize the vision
Use every possible
way to communicate
the new vision and
strategies
Let guiding coalition
members be role
models for the rest of
the organization
2.
Create a
coalition
Source: John Kotter
Kotter’s Eight Phases of Change (Phases 1 to 4)
(see next slide for phases 5-8)
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The Training
Needs Analysis
Framework
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© Operational Excellence Consulting. All rights reserved. 49
Insert Header
Source: Blanchard & Thacker
Insert bumper – takeaway statement
The TNA Framework (TEMPLATE)
Performance
Gap
Performance
Gap
Person
Analysis
Person
Analysis
Organizational
Analysis
Organizational
Analysis
Operational
Analysis
Operational
Analysis
Non-Training
Needs
Non-Training
Needs
Training
Needs
Training
Needs
Identify
Performance
Discrepancy
and its Causes
Identify
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and its Causes
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The Power/Interest
Grid for
Stakeholder
Prioritization
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The Power/Interest Grid for Stakeholder Prioritization - Example
The Power/Interest Grid
Manage
Closely
Keep
Satisfied
Monitor
(Minimum Effort)
Keep
Informed
Interest
Power
HighLow
Low
High
Emily
Thorn
Oliver Stone
Daniel Grayson
Jack Porter
Amanda Clarke
Barry Allan
Bruce Wayne
Sheldon Cooper
ILLUSTRATIVE
Red – Blocker / Critic
Orange – Neutral
Green – Advocate / Supporter
In this example, it can be
seen that a lot of effort
needs to be put into
persuading Daniel and
Jack of the benefits of the
project. Emily and Amanda
also need to managed well
as powerful supporters.
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Szpekman’s
Communication
Framework
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Insert bumper – takeaway statement
Szpekman’s Communication Framework (TEMPLATE)
Source: Andy Szpekman
Communication
Leadership Managers Measures
Structure/
Process
Rewards
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Competency models
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Training and development
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Insert Header
Insert bumper – takeaway statement
Szpekman’s Three-Step Communication Process (TEMPLATE)
Source: Andy Szpekman
Step 1:
Define Manager
Communication
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Step 2:
Motivate Managers
to Communicate
Step 3:
Provide Training
& Tools
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Insert bumper – takeaway statement
Szpekman’s Three-Step Communication Process (TEMPLATE)
Source: Andy Szpekman
Open huddleOpen huddle
Clarify topic and
challenges
Clarify topic and
challenges
Develop
solutions
Develop
solutions
Agree on actionsAgree on actions
Close the huddleClose the huddle
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The Johari Window is a communication model that is used to improve
understanding between individuals
The Johari Window
Source: Joseph Luft & Harry Ingham
1: Open
Area
2: Blind
Area
3: Hidden
Area
4: Unknown
Area
Feedback
Shared Discovery
Self-Disclosure
Self-Discovery
Ask
Tell
Known by Others
Unknown by Others
Known by Self Unknown by Self
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Burke & litwin model
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The Burke & Litwin Model is a causal model of organizational performance and change that distinguishes between transformational and transactional organizational dynamics. It provides a framework to assess 12 key organizational and environmental dimensions and how they should be causally linked to achieve changes in performance. The model suggests how internal and external factors can affect performance and proposes linkages to hypothesize organizational change.

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Matrix managementMatrix management
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The document discusses how companies in the 1980s moved away from relying solely on organizational structures and instead focused on building organizations through shared visions and developing human resources. It notes that matrix structures proved difficult to manage in practice. Instead, companies should develop clear and consistent visions, recruit and develop talented managers, and integrate individual thinking to create a "matrix in the minds of managers" rather than just installing new structures. The key is focusing on organizational performance rather than ideal structures.

© Operational Excellence Consulting. All rights reserved.
Training for Change
5
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ADDIE Model is a systematic instructional design model comprising five
phases: Analysis, Design, Development, Implementation & Evaluation
The ADDIE Model
Evaluation
Implementation Development
Design
Analysis
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Description of the ADDIE model elements
DESCRIPTION
A systematic exploration of the way things are and the
way things should be and the difference is the
performance gap.
If the analysis identifies a performance gap, the design
phase will outline the performance objectives.
Using the information gathered in the analysis and
design phases, the performance solution is created.
This stage includes the delivery of the performance
solution.
Measurement of how well the performance solution
achieved the objectives.
AnalysisAnalysis
DesignDesign
DevelopmentDevelopment
ImplementationImplementation
EvaluationEvaluation
The ADDIE Model
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The Conscious Competence Learning Model relates to the
psychological states involved in the process of progressing from
incompetence to competence in a skill
The Conscious Competence Learning Model
Source: Noel Burch (Gordon Training International)
Incompetent Competent
Competence
Consciousness
UnconsciousConscious
Unconscious
Incompetence
Unconscious
Competence
Conscious
Competence
Conscious
Incompetence
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Organization Design
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The 10 steps in designing an organization are: 1) Define the case for redesign to support strategy, 2) Develop design principles reflecting business drivers, 3) Develop organization model options, 4) Test the model options against principles, 5) Map accountabilities for clarity, 6) Confirm the high-level structure and attributes, 7) Analyze impacts on business lines, 8) Design the next level structures and mechanisms, 9) Develop a transition plan, and 10) Implement the new structure in a phased approach with leadership support. Structure follows strategy and process, with people following structure.

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McKinsey 7S Model PowerPoint Template
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© Operational Excellence Consulting. All rights reserved. 73
DESCRIPTION
Unconscious
Incompetence
Unconscious
Incompetence
At this level, you are blissfully ignorant: you have a complete lack of
knowledge and skills in a specific area, and you're unaware of this. Your
confidence therefore far exceeds your abilities.
Conscious
Incompetence
Conscious
Incompetence
By this stage, you have discovered that you need to learn new skills. You
realize that others are much more competent than you are, and that they
can easily do things that you are struggling with.
Conscious
Competence
Conscious
Competence
At this level, you know that you have acquired the skills and knowledge
you need. You put your learning into practice regularly, and you gain
even more confidence as you use your new skills.
Unconscious
Competence
Unconscious
Competence
At this level, you use your new skills effortlessly, and you perform tasks
without conscious effort. You are completely confident of success. Once
you master one set of skills, it's important to learn more if you want to
continue to grow.
Description of the Conscious Competence Learning Model
The Conscious Competence Learning Model
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The Kirkpatrick’s Four-Level Training Evaluation Model can you to
objectively analyze the effectiveness and impact of your training
Results
To what degree targeted outcomes
occur, as a results of the learning
event(s) and subsequent
reinforcement
Behavior
To what degree participants apply
what they learned during training
when they are back on the job
Learning
To what degree participants acquire
the intended knowledge, skills and
attitudes based on their
participation in the learning event
Reaction
To what degree participants react
favorably to the learning event
Level 1
Level 4
Level 3
Level 2
Source: Donald Kirkpatrick
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Insert Header
Source: Donald Kirkpatrick
Insert bumper – takeaway statement
Kirkpatrick’s Four-Level Training Evaluation Model (TEMPLATE)
Results
Behavior
Learning
Reaction
Level 4
Level 3
Level 1
Level 2
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The PDCA Cycle
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Strategic Planning Communications and Outreach Planning
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The strategic position and action evaluation matrix
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The SPACE matrix is a tool that evaluates a company's strategic position based on four factors: internal financial strength and competitive advantage, and external environmental stability and industry strength. Each factor is scored on a numeric scale, and the average scores are plotted on a graph to place the company in one of four quadrants, suggesting different strategies: conservative, aggressive, defensive, or competitive. The document provides details on how each of the four factors is evaluated based on financial, market share, industry, and environmental variables.

© Operational Excellence Consulting. All rights reserved. 81
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PDCA Cycle (TEMPLATE)
Act
Check
Do
Plan
Establish objectives &
processes necessary to
deliver results
Improve product and
process performance
Monitor, measure,
analyze and report
results Implement the plan
Source: Adapted from W. E. Deming
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DMAIC is a data-driven improvement cycle used for improving,
optimizing and stabilizing business processes
Six Sigma
DMAIC
Roadmap
Improve
Measure
Analyze
Define
Control
Define the problem
or opportunity
Measure the current
performance and
capability
Analyse to identify
root causes
Improve by
implementing potential
solutions
Control by
standardizing solution
and monitoring
performance
Six Sigma DMAIC Roadmap
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Identify the critical
business issues
and concerns
Understand the
current process
and it’s customers
Characterize the Y
and potential X’s
Collect data for
process elements
Verify/quantify
important X’s
Identify factors
(X’s) that have an
influence on the
business issue.
Implement
solutions to
improve Y
Adjust the factors
that influence the
business concerns
Manage important
X’s and monitor the
Y over time
Mange routine or
day-to-day
operations for
these critical
factors
DMAIC allows for the utilization of multiple tools and techniques when improving
processes; including statistics and Lean techniques.
The Control phase allows teams to develop a process to ensure improvement
results will be sustained over the long-term.
Define
Opportunity
Define
Opportunity
Measure
Performance
Measure
Performance
Analyze
Opportunity
Analyze
Opportunity
Improve
Performance
Improve
Performance
Control
Performance
Control
Performance
Each step in the DMAIC process is required and results in
deliverables that ensures the team is focused on key process
performance measures
Six Sigma DMAIC Roadmap
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Business Process
Redesign
(Hammer & Campy)
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The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise has also been shown to increase gray matter volume in the brain and reduce risks for conditions like Alzheimer's and dementia.

© Operational Excellence Consulting. All rights reserved. 89
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Business Process Redesign (TEMPLATE)
1.
Determine Scope
& Goal
1.
Determine Scope
& Goal
3.
Install
Management
3.
Install
Management
4.
Implement &
Integrate
4.
Implement &
Integrate
Indicator for need:
Conflicts
Meetings
Non-structure
communication
Strategic dialog
Key elements:
Focus on output
requirements
Critical success
factors
Efficiency
Key elements:
Define
management tools
Performance
measurement
Learning
Compensation
Key elements:
Install
management
Manage change
management
2.
Redesign Process
Structure
Source: Hammer & Campy, 1993
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Xerox
Benchmarking
Model
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1. IDENTIFY WHAT IS TO BE BENCHMARKED1. IDENTIFY WHAT IS TO BE BENCHMARKED
2. IDENTIFY COMPARATIVE COMPANIES2. IDENTIFY COMPARATIVE COMPANIES
3. DETERMINE DATA COLLECTION METHOD AND COLLECT DATA3. DETERMINE DATA COLLECTION METHOD AND COLLECT DATA
4. DETERMINE CURRENT PERFORMANCE “GAP”4. DETERMINE CURRENT PERFORMANCE “GAP”
5. PROJECT FUTURE PEROFMANCE LEVELS5. PROJECT FUTURE PEROFMANCE LEVELS
6. COMMUNICATE BENCHMARK FINDINGS AND GAIN ACCEPTANCE6. COMMUNICATE BENCHMARK FINDINGS AND GAIN ACCEPTANCE
7. ESTABLISH FUNCTIONAL GOALS7. ESTABLISH FUNCTIONAL GOALS
8. DEVELOP ACTION PLANS8. DEVELOP ACTION PLANS
9. IMPLEMENT SPECIFIC ACTIONS AND MONITOR PROGRESS9. IMPLEMENT SPECIFIC ACTIONS AND MONITOR PROGRESS
10. RECALIBRATE BENCHMARKS10. RECALIBRATE BENCHMARKS
LEADERSHIP POSITION ATTAINED
PRACTICES FULLY INTEGRATED INTO PROCESSES
Phase 1:
PLANNING
Phase 2:
ANALYSIS
Phase 3:
INTEGRATION
Phase 4:
ACTION
MATURITY
Insert Header
Source: Robert C. Camp
Insert bumper – takeaway statement
Xerox Benchmarking Model (TEMPLATE)
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Project
Management Body
of Knowledge
(PMBoK)
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© Operational Excellence Consulting. All rights reserved. 97
Insert Header
Insert bumper – takeaway statement
PMBoK Project Management (TEMPLATE)
Initiating
Processes
Initiating
Processes
Planning
Processes
Planning
Processes
Controlling
Processes
Controlling
Processes
Executing
Processes
Executing
Processes
Closing
Processes
Closing
Processes
Source: Project Management Institute
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Insert Header
Insert bumper – takeaway statement
PMBoK Comprises Five Groups of Processes (TEMPLATE)
Initiating
Processes
Closing
Processes
Planning Processes
Executing Processes
Monitoring & Control Processes
Source: Project Management Institute
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Insert Header
Insert bumper – takeaway statement
PMBoK Triangle of the Process Groups (TEMPLATE)
Source: Project Management Institute
Executing Processes
Initiating
Processes
Closing
Processes
Planning Processes
Monitoring &
Control Processes
Executing Processes
Initiating
Processes
Closing
Processes
Planning Processes
Monitoring &
Control Processes
Executing Processes
Initiating
Processes
Closing
Processes
Planning Processes
Monitoring &
Control Processes
Project
Process
Group
Life Cycle
Phase PhasePhase
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Insert Header
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PMBoK Project Management (TEMPLATE)
Integration
Management
Integration
Management
Scope ManagementScope Management
Time
Management
Time
Management
Cost ManagementCost Management
Quality
Management
Quality
Management
Human Resource
Management
Human Resource
Management
Communication
Management
Communication
Management
Risk
Management
Risk
Management
Procurement
Management
Procurement
Management
PMBOK Project ManagementPMBOK Project Management
Source: Project Management Institute
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More information: https://flevy.com/browse/flevypro/8-levers-to-change-management-3847 Change Management necessitates engaging and rallying people at all levels in the organization transition to a desired future. It is critical to ensure that the entire workforce is eager and ready to embrace the required new behaviors. More often than not, the technical side of a Change initiative is well planned, but it's the implementation part that fails—particularly, changing the mindsets and behaviors of the entire workforce to enable Change to stick. Change Management needs to focus on the "people side" of Transformation, by assisting people to incorporate new mindsets, processes, policies, practices, and behaviors. This deck highlights the 8 levers that are critical to make the workforce accept and support Change: 1. Defining the Change 2. Creating a Shared Need 3. Developing a Shared Vision 4. Leading the Change 5. Engaging and Mobilizing Stakeholders 6. Creating Accountability 7. Aligning Systems and Structures 8. Sustaining the Change The slide deck also includes some slide templates for you to use in your own business presentations.

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© Operational Excellence Consulting. All rights reserved. 105
PRINCE2 is a process-driven project management method for
managing and directing successful projects
Corporate / Programme ManagementCorporate / Programme Management
Directing a ProjectDirecting a Project
Starting Up
a Project
Starting Up
a Project
Managing
Stage
Boundaries
Managing
Stage
Boundaries
Controlling
a Stage
Controlling
a Stage
Initiating a
Project
Initiating a
Project
Managing
Product
Delivery
Managing
Product
Delivery
Closing a
Project
Closing a
Project
PlanningPlanning
Source: Office of Government Commerce (OGC)
PRINCE2 Project Management
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Managing
Successful
Programmes
(MSP)
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Insert Header
Insert bumper – takeaway statement
MSP Programme Structure (TEMPLATE)
Source: OGC
Sponsoring Group
Senior
Responsible
Owner
Sponsor
Sponsor
Sponsor
Programme
Manager
Sponsor
SponsorBusiness
Change
Manager
Sponsor
SponsorBusiness /
service delivery
team
Sponsor
SponsorProject delivery
team
Deliver
output
Embedding
changes
Programme
Office
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Management of
Risk (M_o_R)
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© Operational Excellence Consulting. All rights reserved. 113
Insert Header
Insert bumper – takeaway statement
Management of Risk (M_o_R) Framework (TEMPLATE)
Source: OGC
Communicate
M_o_RApproach
RiskManagement
ProcessGuide
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Copyrights of all the pictures used in this presentation are held by their respective owners.
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About Operational Excellence
Consulting
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www.oeconsulting.com.sg
END OF PRESENTATION
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please visit us at:
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This document contains information about Neil White, a change management specialist, and his presentation on benefits management and change management models. The presentation discusses Neil's background and credentials in change management. It then provides an overview of common change management mistakes. Several change management models are described, including Kotter's 8 steps of change and the ADKAR model. Benefits management and its relationship to change management is discussed. In summary, the presentation aims to show how benefits management can help overcome common challenges in change management by taking a structured approach.

[Whitepaper] Are You Familiar with the ADKAR Change Management Model?
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More information: https://flevy.com/browse/flevypro/adkar-change-management-model-2996 Created by Jeff Hiatt, the President of Prosci (a Change Management research group), the ADKAR model is a powerful tool for Change Management professionals and leaders who need to motivate change in others. The tool helps in identifying why change is difficult and why some changes succeed while others are unsuccessful. The ADKAR model was developed based on the outcomes necessary to sustain successful change. The acronym ADKAR is based on five building blocks (or elements) that lead to successful change: 1. Awareness 2. Desire 3. Knowledge 4. Ability 5. Reinforcement These five building blocks of the ADKAR model are sequential. Change exists at two dimensions: people and business. The ADKAR change model necessitates both dimensions evolving concurrently. Change often commences at the personal level, but with the support of employees an organization may be able to create fruitful results faster and more easily. The presentation deck also includes ADKAR Assessment forms and some slide templates for you to use in your own business presentations.

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Change Management Models

  • 1. © Operational Excellence Consulting. All rights reserved. This presentation is a collection of PowerPoint diagrams and templates used to convey 24 different Change Management models and frameworks. Change Management Models Diagrams and Templates of Change Management Models and Frameworks
  • 2. © Operational Excellence Consulting. All rights reserved. 3 Contents 1. The Change Curve Model 2. Bridges’ Transition Model 3. Lewin’s Three Stage Change Model 4. Impact Analysis 5. Leavitt’s Diamond 6. Burke-Litwin’s Change Model 7. The McKinsey 7S Framework 8. The ADKAR Change Model 9. Kotter's Eight Phases of Change 10. The Training Needs Analysis Framework 11. The Power/Interest Grid for Stakeholder Prioritization 12. Szpekman’s Communication Framework 13. The Johari Window 14. The ADDIE Model 15. The Conscious Competence Learning Model 16. Kirkpatrick’s Four-Level Training Evaluation Model 17. The PDCA Cycle 18. Six Sigma Quality Improvement (DMAIC) 19. Business Process Redesign (BPR) 20. Xerox Benchmarking Model 21. Project Management Body of Knowledge (PMBoK) 22. PRINCE2 Project Management 23. Managing Successful Programmes (MSP) 24. Management of Risks (M_o_R) This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 3. © Operational Excellence Consulting. All rights reserved. The Change Curve Model This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 4. © Operational Excellence Consulting. All rights reserved. 7 Insert Header Insert bumper – takeaway statement The Change Curve Model (TEMPLATE) Source: Elisabeth Kubler-Ross Stage 1 2 3 4 State Status quo Disruption Exploration Rebuilding Reaction Shock, Denial Anger, Fear Acceptance Commitment Positive Negative Impact This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 5. © Operational Excellence Consulting. All rights reserved. Bridges’ Transition Model This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 6. © Operational Excellence Consulting. All rights reserved. 11 Insert Header Insert bumper – takeaway statement Bridges’ Transition Model (TEMPLATE) Source: William Bridges Time Importance Ending, Losing, Letting Go The Neutral Zone The New Beginning This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 7. © Operational Excellence Consulting. All rights reserved. Lewin’s Three Stage Change Model This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 8. © Operational Excellence Consulting. All rights reserved. 15 Lewin’s Three Stage Change Process – Practical Steps Source: Kurt Lewin 1. Determine what needs to change 2. Ensure there is strong support from upper management 3. Create the need for change 4. Manage and understand the doubts and concerns Unfreeze RefreezeChange 1. Communicate oftern 2. Dispel rumors 3. Empower action 4. Involve people in the process 1. Anchor the changes into the culture 2. Develop ways to sustain the change 3. Provide support and training 4. Celebrate success! Lewin’s Change Model This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 9. © Operational Excellence Consulting. All rights reserved. Planning Change 2 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 10. © Operational Excellence Consulting. All rights reserved. 19 Impact Analysis is a technique designed to unearth the “unexpected” negative effects of a change on an organization Impact Analysis Process Impact Analysis Roadmap Evaluate Impacts Brainstorm Major Areas Affected Identify All Areas Prepare for Impact Analysis Manage the Consequences This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 11. © Operational Excellence Consulting. All rights reserved. Leavitt’s Diamond This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 12. © Operational Excellence Consulting. All rights reserved. 23 Insert Header Insert bumper – takeaway statement Leavitt’s Diamond (TEMPLATE) Task Technology People Structure Source: Harold J. Leavitt This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 13. © Operational Excellence Consulting. All rights reserved. 25 The Burke-Litwin Change Model describes the causal relationships among the key factors that affect performance, and determine how change occurs in an organization The Burke-Litwin Change Model Source: Burke and Litwin Mission & Strategy Structure Task & Individual Skills Organizational Culture Systems (Policies & Procedures) Individual Needs & Values Management Practices Work Unit Climate Motivation External Environment Leadership Individual & Organizational Performance Feedback Feedback This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 14. © Operational Excellence Consulting. All rights reserved. 27 Dimensions of Burke-Litwin change model Source: Burke and Litwin Dimensions of Model Key Questions 1. External Environment What are the key external drivers How are these likely to impact on the organization? Does the organization recognize these? 2. Mission & Strategy What does top management see as the organization’s mission and strategy? Is there a clear vision and mission statement? What are employees’ perceptions of these? 3. Leadership Who provides overall direction for the organization? Who are the role models? What is the style of leadership? What are the perspectives of employees? 4. Organizational Culture What are the overt and covert rules, values, customs, and principles that guide organizational behavior? The Burke-Litwin Change Model This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 15. © Operational Excellence Consulting. All rights reserved. 29 Dimensions of Burke-Litwin change model Source: Burke and Litwin Dimensions of Model Key Questions 9. Task and Individual Skills What are the task requirements and individual skills/ abilities/knowledge needed for task effectiveness? How appropriate is the organization’s “job-person” match? 10. Individual Needs & Values What do staff members value in their work? What are the psychological factors that would enrich their jobs and increase job satisfaction? 11. Motivation Do staff feel motivated to take the action necessary to achieve the organization strategy? Of factors 1 through 10, which seem to be impacting motivation the most? 12. Individual & Organizational Performance What is the level of performance in terms of productivity, customer satisfaction, quality and so on? Which factors are critical for motivation and therefore performance? The Burke-Litwin Change Model This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 16. © Operational Excellence Consulting. All rights reserved. 31 The McKinsey 7S framework highlights seven internal aspects of an organization that need to be aligned if it is to be successful Structure SystemsStyle Staff Skills Strategy Shared Values Source: McKinsey Soft Elements Hard Elements McKinsey 7S Framework This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 17. © Operational Excellence Consulting. All rights reserved. 33 Description of the McKinsey 7S framework elements Source: McKinsey McKinsey 7S Framework Elements Description Strategy The plan devised to maintain and build competitive advantage over the competition. Structure The way the organization is structured and who reports to whom. Systems The daily activities and procedures that staff members engage in to get the job done. Shared Values Called “superordinate goals” when the model was first developed, these are the core values of the company that are evidenced in the corporate culture and the general work ethic. Style The style of leadership adopted. Staff The employees and their general capabilities. Skills The actual skills and competencies of the employees working for the company. This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 18. © Operational Excellence Consulting. All rights reserved. The ADKAR Change Model This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 19. © Operational Excellence Consulting. All rights reserved. 37 Insert Header Insert bumper – takeaway statement The ADKAR Change Model (TEMPLATE) Source: Prosci® ADKAR® Model Awareness Desire Knowledge Ability Reinforcement Awareness of the need for change Reinforcement to sustain the change Knowledge on how to change Desire to participate and support the change Ability to implement required skills and behaviors This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 20. © Operational Excellence Consulting. All rights reserved. 39 The ADKAR elements and the factors influencing success Source: Prosci® ADKAR® Model The ADKAR Change Model ADKAR Elements Factors Influencing Success Knowledge of how to change The current knowledge base of an individual The capability of this person to gain additional knowledge Resources available for education and training Access to or exercise of the required knowledge Ability to implement required skills and behavior Psychological blocks Physical capabilities Intellectual capability The time available to develop the needed skills The availability of resources to support the development of new abilities This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 21. © Operational Excellence Consulting. All rights reserved. Implementing Change 3 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 22. © Operational Excellence Consulting. All rights reserved. 43 Kotter's Eight Phases of Change Source: John Kotter Need for Change Change Behavior Change Direction Change Sustainability 1. Establish a Sense of Urgency 2. Form a Powerful Guiding Coalition 3. Create a Vision 4. Communicate the Vision 5. Empower Others to Act on the Vision 6. Plan for and Create Short Term Wins 7. Consolidate Improvements & Produce More Change 8. Institutionalize New Approaches Committed Leadership Kotter's Change Model This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 23. © Operational Excellence Consulting. All rights reserved. 45 Kotter’s Change Model is a systematic approach to achieving successful, sustainable change by breaking down the change process into eight phases 1. Establish a sense of urgency 1. Establish a sense of urgency 3. Develop a clear vision 3. Develop a clear vision 4. Share the vision 4. Share the vision Research market Analyze competition Identify and discuss (potential) crisis and opportunities Form a powerful and influential coalition to lead the charge Align this guiding coalition to work like a team Create a vision to direct the change effort Develop strategies to realize the vision Use every possible way to communicate the new vision and strategies Let guiding coalition members be role models for the rest of the organization 2. Create a coalition Source: John Kotter Kotter’s Eight Phases of Change (Phases 1 to 4) (see next slide for phases 5-8) This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 24. © Operational Excellence Consulting. All rights reserved. The Training Needs Analysis Framework This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 25. © Operational Excellence Consulting. All rights reserved. 49 Insert Header Source: Blanchard & Thacker Insert bumper – takeaway statement The TNA Framework (TEMPLATE) Performance Gap Performance Gap Person Analysis Person Analysis Organizational Analysis Organizational Analysis Operational Analysis Operational Analysis Non-Training Needs Non-Training Needs Training Needs Training Needs Identify Performance Discrepancy and its Causes Identify Performance Discrepancy and its Causes This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 26. © Operational Excellence Consulting. All rights reserved. The Power/Interest Grid for Stakeholder Prioritization This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 27. © Operational Excellence Consulting. All rights reserved. 53 The Power/Interest Grid for Stakeholder Prioritization - Example The Power/Interest Grid Manage Closely Keep Satisfied Monitor (Minimum Effort) Keep Informed Interest Power HighLow Low High Emily Thorn Oliver Stone Daniel Grayson Jack Porter Amanda Clarke Barry Allan Bruce Wayne Sheldon Cooper ILLUSTRATIVE Red – Blocker / Critic Orange – Neutral Green – Advocate / Supporter In this example, it can be seen that a lot of effort needs to be put into persuading Daniel and Jack of the benefits of the project. Emily and Amanda also need to managed well as powerful supporters. This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 28. © Operational Excellence Consulting. All rights reserved. Szpekman’s Communication Framework This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 29. © Operational Excellence Consulting. All rights reserved. 57 Insert Header Insert bumper – takeaway statement Szpekman’s Communication Framework (TEMPLATE) Source: Andy Szpekman Communication Leadership Managers Measures Structure/ Process Rewards Knowledge/ Skill Emphasis Competency models Hiring processes Orientation programs Training and development Feedback and coaching Talent planning Performance management 360 degree feedback Employee surveys Performance metrics and benchmarks Communication plans Print and electronic media Face-to-face communication Compensation plans Benefits Recognition programs Promotions Organization structure Career paths Policies and procedures Roles and responsibilities Tools and support Vision and strategy Agenda items Questions Praise Resources Assignments Symbolic behavior This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 30. © Operational Excellence Consulting. All rights reserved. 59 Insert Header Insert bumper – takeaway statement Szpekman’s Three-Step Communication Process (TEMPLATE) Source: Andy Szpekman Step 1: Define Manager Communication Accountabilities Step 2: Motivate Managers to Communicate Step 3: Provide Training & Tools This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 31. © Operational Excellence Consulting. All rights reserved. 61 Insert Header Insert bumper – takeaway statement Szpekman’s Three-Step Communication Process (TEMPLATE) Source: Andy Szpekman Open huddleOpen huddle Clarify topic and challenges Clarify topic and challenges Develop solutions Develop solutions Agree on actionsAgree on actions Close the huddleClose the huddle This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 32. © Operational Excellence Consulting. All rights reserved. 63 The Johari Window is a communication model that is used to improve understanding between individuals The Johari Window Source: Joseph Luft & Harry Ingham 1: Open Area 2: Blind Area 3: Hidden Area 4: Unknown Area Feedback Shared Discovery Self-Disclosure Self-Discovery Ask Tell Known by Others Unknown by Others Known by Self Unknown by Self This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 33. © Operational Excellence Consulting. All rights reserved. Training for Change 5 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 34. © Operational Excellence Consulting. All rights reserved. 67 ADDIE Model is a systematic instructional design model comprising five phases: Analysis, Design, Development, Implementation & Evaluation The ADDIE Model Evaluation Implementation Development Design Analysis This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 35. © Operational Excellence Consulting. All rights reserved. 69 Description of the ADDIE model elements DESCRIPTION A systematic exploration of the way things are and the way things should be and the difference is the performance gap. If the analysis identifies a performance gap, the design phase will outline the performance objectives. Using the information gathered in the analysis and design phases, the performance solution is created. This stage includes the delivery of the performance solution. Measurement of how well the performance solution achieved the objectives. AnalysisAnalysis DesignDesign DevelopmentDevelopment ImplementationImplementation EvaluationEvaluation The ADDIE Model This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 36. © Operational Excellence Consulting. All rights reserved. 71 The Conscious Competence Learning Model relates to the psychological states involved in the process of progressing from incompetence to competence in a skill The Conscious Competence Learning Model Source: Noel Burch (Gordon Training International) Incompetent Competent Competence Consciousness UnconsciousConscious Unconscious Incompetence Unconscious Competence Conscious Competence Conscious Incompetence This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 37. © Operational Excellence Consulting. All rights reserved. 73 DESCRIPTION Unconscious Incompetence Unconscious Incompetence At this level, you are blissfully ignorant: you have a complete lack of knowledge and skills in a specific area, and you're unaware of this. Your confidence therefore far exceeds your abilities. Conscious Incompetence Conscious Incompetence By this stage, you have discovered that you need to learn new skills. You realize that others are much more competent than you are, and that they can easily do things that you are struggling with. Conscious Competence Conscious Competence At this level, you know that you have acquired the skills and knowledge you need. You put your learning into practice regularly, and you gain even more confidence as you use your new skills. Unconscious Competence Unconscious Competence At this level, you use your new skills effortlessly, and you perform tasks without conscious effort. You are completely confident of success. Once you master one set of skills, it's important to learn more if you want to continue to grow. Description of the Conscious Competence Learning Model The Conscious Competence Learning Model This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 38. © Operational Excellence Consulting. All rights reserved. 75 The Kirkpatrick’s Four-Level Training Evaluation Model can you to objectively analyze the effectiveness and impact of your training Results To what degree targeted outcomes occur, as a results of the learning event(s) and subsequent reinforcement Behavior To what degree participants apply what they learned during training when they are back on the job Learning To what degree participants acquire the intended knowledge, skills and attitudes based on their participation in the learning event Reaction To what degree participants react favorably to the learning event Level 1 Level 4 Level 3 Level 2 Source: Donald Kirkpatrick This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 39. © Operational Excellence Consulting. All rights reserved. 77 Insert Header Source: Donald Kirkpatrick Insert bumper – takeaway statement Kirkpatrick’s Four-Level Training Evaluation Model (TEMPLATE) Results Behavior Learning Reaction Level 4 Level 3 Level 1 Level 2 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 40. © Operational Excellence Consulting. All rights reserved. The PDCA Cycle This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 41. © Operational Excellence Consulting. All rights reserved. 81 Insert Header Insert bumper – takeaway statement PDCA Cycle (TEMPLATE) Act Check Do Plan Establish objectives & processes necessary to deliver results Improve product and process performance Monitor, measure, analyze and report results Implement the plan Source: Adapted from W. E. Deming This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 42. © Operational Excellence Consulting. All rights reserved. 83 DMAIC is a data-driven improvement cycle used for improving, optimizing and stabilizing business processes Six Sigma DMAIC Roadmap Improve Measure Analyze Define Control Define the problem or opportunity Measure the current performance and capability Analyse to identify root causes Improve by implementing potential solutions Control by standardizing solution and monitoring performance Six Sigma DMAIC Roadmap This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 43. © Operational Excellence Consulting. All rights reserved. 85 Identify the critical business issues and concerns Understand the current process and it’s customers Characterize the Y and potential X’s Collect data for process elements Verify/quantify important X’s Identify factors (X’s) that have an influence on the business issue. Implement solutions to improve Y Adjust the factors that influence the business concerns Manage important X’s and monitor the Y over time Mange routine or day-to-day operations for these critical factors DMAIC allows for the utilization of multiple tools and techniques when improving processes; including statistics and Lean techniques. The Control phase allows teams to develop a process to ensure improvement results will be sustained over the long-term. Define Opportunity Define Opportunity Measure Performance Measure Performance Analyze Opportunity Analyze Opportunity Improve Performance Improve Performance Control Performance Control Performance Each step in the DMAIC process is required and results in deliverables that ensures the team is focused on key process performance measures Six Sigma DMAIC Roadmap This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 44. © Operational Excellence Consulting. All rights reserved. Business Process Redesign (Hammer & Campy) This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 45. © Operational Excellence Consulting. All rights reserved. 89 Insert Header Insert bumper – takeaway statement Business Process Redesign (TEMPLATE) 1. Determine Scope & Goal 1. Determine Scope & Goal 3. Install Management 3. Install Management 4. Implement & Integrate 4. Implement & Integrate Indicator for need: Conflicts Meetings Non-structure communication Strategic dialog Key elements: Focus on output requirements Critical success factors Efficiency Key elements: Define management tools Performance measurement Learning Compensation Key elements: Install management Manage change management 2. Redesign Process Structure Source: Hammer & Campy, 1993 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 46. © Operational Excellence Consulting. All rights reserved. Xerox Benchmarking Model This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 47. © Operational Excellence Consulting. All rights reserved. 93 1. IDENTIFY WHAT IS TO BE BENCHMARKED1. IDENTIFY WHAT IS TO BE BENCHMARKED 2. IDENTIFY COMPARATIVE COMPANIES2. IDENTIFY COMPARATIVE COMPANIES 3. DETERMINE DATA COLLECTION METHOD AND COLLECT DATA3. DETERMINE DATA COLLECTION METHOD AND COLLECT DATA 4. DETERMINE CURRENT PERFORMANCE “GAP”4. DETERMINE CURRENT PERFORMANCE “GAP” 5. PROJECT FUTURE PEROFMANCE LEVELS5. PROJECT FUTURE PEROFMANCE LEVELS 6. COMMUNICATE BENCHMARK FINDINGS AND GAIN ACCEPTANCE6. COMMUNICATE BENCHMARK FINDINGS AND GAIN ACCEPTANCE 7. ESTABLISH FUNCTIONAL GOALS7. ESTABLISH FUNCTIONAL GOALS 8. DEVELOP ACTION PLANS8. DEVELOP ACTION PLANS 9. IMPLEMENT SPECIFIC ACTIONS AND MONITOR PROGRESS9. IMPLEMENT SPECIFIC ACTIONS AND MONITOR PROGRESS 10. RECALIBRATE BENCHMARKS10. RECALIBRATE BENCHMARKS LEADERSHIP POSITION ATTAINED PRACTICES FULLY INTEGRATED INTO PROCESSES Phase 1: PLANNING Phase 2: ANALYSIS Phase 3: INTEGRATION Phase 4: ACTION MATURITY Insert Header Source: Robert C. Camp Insert bumper – takeaway statement Xerox Benchmarking Model (TEMPLATE) This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 48. © Operational Excellence Consulting. All rights reserved. Project Management Body of Knowledge (PMBoK) This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 49. © Operational Excellence Consulting. All rights reserved. 97 Insert Header Insert bumper – takeaway statement PMBoK Project Management (TEMPLATE) Initiating Processes Initiating Processes Planning Processes Planning Processes Controlling Processes Controlling Processes Executing Processes Executing Processes Closing Processes Closing Processes Source: Project Management Institute This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 50. © Operational Excellence Consulting. All rights reserved. 99 Insert Header Insert bumper – takeaway statement PMBoK Comprises Five Groups of Processes (TEMPLATE) Initiating Processes Closing Processes Planning Processes Executing Processes Monitoring & Control Processes Source: Project Management Institute This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 51. © Operational Excellence Consulting. All rights reserved. 101 Insert Header Insert bumper – takeaway statement PMBoK Triangle of the Process Groups (TEMPLATE) Source: Project Management Institute Executing Processes Initiating Processes Closing Processes Planning Processes Monitoring & Control Processes Executing Processes Initiating Processes Closing Processes Planning Processes Monitoring & Control Processes Executing Processes Initiating Processes Closing Processes Planning Processes Monitoring & Control Processes Project Process Group Life Cycle Phase PhasePhase This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 52. © Operational Excellence Consulting. All rights reserved. 103 Insert Header Insert bumper – takeaway statement PMBoK Project Management (TEMPLATE) Integration Management Integration Management Scope ManagementScope Management Time Management Time Management Cost ManagementCost Management Quality Management Quality Management Human Resource Management Human Resource Management Communication Management Communication Management Risk Management Risk Management Procurement Management Procurement Management PMBOK Project ManagementPMBOK Project Management Source: Project Management Institute This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 53. © Operational Excellence Consulting. All rights reserved. 105 PRINCE2 is a process-driven project management method for managing and directing successful projects Corporate / Programme ManagementCorporate / Programme Management Directing a ProjectDirecting a Project Starting Up a Project Starting Up a Project Managing Stage Boundaries Managing Stage Boundaries Controlling a Stage Controlling a Stage Initiating a Project Initiating a Project Managing Product Delivery Managing Product Delivery Closing a Project Closing a Project PlanningPlanning Source: Office of Government Commerce (OGC) PRINCE2 Project Management This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 54. © Operational Excellence Consulting. All rights reserved. Managing Successful Programmes (MSP) This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 55. © Operational Excellence Consulting. All rights reserved. 109 Insert Header Insert bumper – takeaway statement MSP Programme Structure (TEMPLATE) Source: OGC Sponsoring Group Senior Responsible Owner Sponsor Sponsor Sponsor Programme Manager Sponsor SponsorBusiness Change Manager Sponsor SponsorBusiness / service delivery team Sponsor SponsorProject delivery team Deliver output Embedding changes Programme Office This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 56. © Operational Excellence Consulting. All rights reserved. Management of Risk (M_o_R) This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 57. © Operational Excellence Consulting. All rights reserved. 113 Insert Header Insert bumper – takeaway statement Management of Risk (M_o_R) Framework (TEMPLATE) Source: OGC Communicate M_o_RApproach RiskManagement ProcessGuide This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 58. © Operational Excellence Consulting. All rights reserved. 115 Copyrights of all the pictures used in this presentation are held by their respective owners. This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 59. © Operational Excellence Consulting. All rights reserved. About Operational Excellence Consulting This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
  • 60. © Operational Excellence Consulting. All rights reserved. www.oeconsulting.com.sg END OF PRESENTATION For more presentations and templates, please visit us at: This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/change-management-models-1214
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