Our warranty & maintenance program makes for a productive life-cycle
After-sales support is a priority for RTDS Technologies. Our real time simulator is a complex system made up of custom hardware and software components. Our extended warranty and maintenance program is our commitment to ensuring ease of use and eliminating equipment downtime. Our ability to comprehensively maintain our own product, as it is developed entirely in-house and without third-party modules, is a great advantage for our users.
RTDS Technologies is proud to offer full support to customers with hardware or software from many development generations ago.
Hardware extended warranty: eliminating downtime
Available to all customers for a low annual fee.
Our hardware exchange program allows participating customers to receive significant price reductions on the purchase of new hardware by exchanging their previous-generation hardware. This has been a huge advantage for many of our customers, allowing them to keep their RTDS Simulator current.
Florida State University Centre for Advanced Power Systems (USA)
Software maintenance: keeping it current (and always compatible)
Available free of charge, perpetually, to non-commercial users and on a low annual fee basis for others.
Because our software is an all-in-one package, users are worry-free when it comes to compatibility issues. No third party modules are required, and all software support comes from RTDS Technologies.