Customer Success Manager
Fast track your career by joining our venture-backed team, where you will have the autonomy to drive the company to new heights and leave an impact on an industry at the cusp of incredible change.
At Building Swell, we know construction is changing fast. Modern construction teams are manufacturing in offsite facilities using sustainable materials with significantly less waste. Join us in arming these modern builders with mission-critical technology to manufacture smarter buildings and address the housing shortage.
The Team You’ll Join
Building Swell is a fast-growing technology company committed to guiding builders into the next era. Our fully remote, cross-disciplinary team consists of experts from construction, manufacturing, technology, and engineering. We value kindness and curiosity, fostering a culture of constant learning and growth.
Join us in building the future of construction!
Your Impact
We're searching for a Customer Success Manager with a customer-centric mindset and hands-on experience in the construction industry. You'll be responsible for customer onboarding, ongoing support, and driving customer success for Building Swell products and features. Your understanding of the Architecture, Engineering, and Construction (AEC) industry will enable you to offer tailored solutions and high-quality experiences to our customers.
Some of the ways you drive impact:
We want to hear from you! Apply below or email us to learn more.
Remote – PST to EST Time zones
At Building Swell, we know construction is changing fast. Modern construction teams are manufacturing in offsite facilities using sustainable materials with significantly less waste. Join us in arming these modern builders with mission-critical technology to manufacture smarter buildings and address the housing shortage.
The Team You’ll Join
Building Swell is a fast-growing technology company committed to guiding builders into the next era. Our fully remote, cross-disciplinary team consists of experts from construction, manufacturing, technology, and engineering. We value kindness and curiosity, fostering a culture of constant learning and growth.
Join us in building the future of construction!
Your Impact
We're searching for a Customer Success Manager with a customer-centric mindset and hands-on experience in the construction industry. You'll be responsible for customer onboarding, ongoing support, and driving customer success for Building Swell products and features. Your understanding of the Architecture, Engineering, and Construction (AEC) industry will enable you to offer tailored solutions and high-quality experiences to our customers.
Some of the ways you drive impact:
- Serve as the go-to authority for customers, guiding them through their journey with Building Swell products
- Develop and maintain customer relationships through regular check-ins, training sessions, and feedback mechanisms
- Collaborate with engineering, design, and marketing to relay customer needs and contribute to product improvement
- Use analytics and customer interaction data to drive strategies for customer success and retention
- Conduct customer training webinars, write help articles, and maintain the FAQ section to improve the customer experience
- Foster and build a community of satisfied customers who can act as brand ambassadors
- 5+ years in customer success or related roles within enterprise environments
- A proven track record of driving customer satisfaction and retention
- Deep understanding of the needs and challenges specific to AEC users
- Experience in analyzing customer data to drive success strategies
- Exceptional collaboration skills and the ability to work with multi-disciplinary teams
- Kind and curious—always open to learning from colleagues, clients, and the industry
- Willingness to travel up to 25%
We want to hear from you! Apply below or email us to learn more.
Remote – PST to EST Time zones
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Other -
Industries
Construction
Referrals increase your chances of interviewing at Building Swell by 2x
See who you knowGet notified about new Customer Success Manager jobs in Newark, NJ.
Sign in to create job alertSimilar jobs
People also viewed
-
CX Manager - Emails
CX Manager - Emails
-
Customer Success Manager
Customer Success Manager
-
Lead, Customer Success Manager
Lead, Customer Success Manager
-
Customer Success Manager - AMER
Customer Success Manager - AMER
-
Customer Success Manager
Customer Success Manager
-
Customer Success Manager (100% Remote)
Customer Success Manager (100% Remote)
-
Manager, Customer Success
Manager, Customer Success
-
Customer Success Manager
Customer Success Manager
-
Customer Success Manager
Customer Success Manager
-
Manager, Customer Success Management
Manager, Customer Success Management
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub