Wishing everyone a joyful and safe Independence Day this #July4th! We’re honoring those who fought for our liberty and cherish the values that make our nation great.
IntelePeer
Software Development
Dania Beach, Florida 36,911 followers
An innovator in the AI-powered communications automation space.
About us
IntelePeer simplifies communications automation through advanced AI-powered solutions, helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Driven by generative AI, the company’s Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Built for business users, IntelePeer's vendor-neutral platform and low-code solutions leverage world-class AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey. Follow us on Twitter (@IntelePeer) for the latest company updates and industry insights.
- Website
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https://www.intelepeer.com
External link for IntelePeer
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Dania Beach, Florida
- Type
- Privately Held
- Founded
- 2003
- Specialties
- Cloud Communications, Cloud Calling, Cloud Contact Center, Cloud PBX, Enterprise Voice Services, VoIP, Unified Communications, SIP Trunking, Carrier Enablement, Implementation & Solution Design, CaaS, CCaaS, and UCaaS
Locations
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Primary
1855 Griffin Rd
A200
Dania Beach, Florida 33004, US
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5975 S Quebec Street
Centennial, CO 80111, US
Employees at IntelePeer
Updates
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Contact centers today are driven to reduce transfer rates and offer customers quick resolutions. For best results, they can rely on communications automation with GenAI to achieve this feat. What does it look like? We explain in our latest blog: https://bit.ly/3VW7xSG
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Explore how #GenerativeAI is revolutionizing customer engagement Our latest analyst report highlights how we are setting new benchmarks in customer interactions, driving efficiency, and enhancing #CustomerExperiences. Dive into the full whitepaper here 📄: https://bit.ly/4bjWeJx
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Delighting our customers, delighting our communities. IntelePeer associates recently supported their local communities, giving back to help those in need (including our furry friends). Veronica Charlene Ruiz, PMP® volunteered at the Humane Society International of Broward County (FL) while Mark Basinger, Scott B. Halliday, Jonathan Dunham, and Hope Good helped our friends at Habitat for Humanity International build homes for those less fortunate in Columbus, OH. A heartfelt ‘thank you’ goes out for their kindness and compassion.
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In his recent interview with Unite.AI, our CTO Sergey Galchenko delved into the impact of #GenerativeAI on customer support, showcasing how our AI Hub automates up to 90% of interactions, cutting costs and improving experiences. Read the full interview to see how we're transforming #CX: https://bit.ly/3RHg8at
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Why do some brands struggle to unlock the full potential of #GenAI? Common pitfalls such as unrealistic expectations, poor data management, and issues with third-party tools are all factors. Discover how your brand can avoid these missteps and fully leverage #AI for enhanced #CustomerExperiences by reading our blog: https://bit.ly/3Sq4f8a
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In this video #demo, we dive into a use case tailored for dental service organizations, focusing on patient emergencies and the seamless transfer from AI agent to human. Discover how IntelePeer’s platform enhances patient care with real-time communication, #automated workflows, and efficient data management. Watch the full video to see how we can help your DSO deliver exceptional patient experiences and improve #OperationalEfficiency 📈: https://bit.ly/3VWbKa8
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Check out how IntelePeer’s smart #AIAgent, Sam, enhances communications for utility companies. In our latest demo, our SmartAgent efficiently informs a remote worker about a scheduled internet service interruption, answers his questions, and ensures timely updates. Watch the full demo to see our #AI-Powered communication capabilities in action: https://bit.ly/4b78bCk
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In today’s #IntelePeerspectives post, we are highlighting Jeffrey Halfon! As Manager of Data and Analytics Engineering, Jeffrey has a deep understanding of the #CX and #AI industries. When asked what advice he has for someone looking to get started in the industry, he said to “HURRY UP,” as the metaphorical AI boat has left the dock. “Act fast, learn as much as possible and come at AI from the perspective of ‘How can I make this technology enhance what I currently do.’” One last piece of advice from Jeffrey we can all appreciate: “Do NOT make AI create the art, music and writing so YOU can do the dishes! Make AI help with the dishes so YOU can create the art, music and writing!”
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“Getting put on hold creates a negative customer experience…imagine completely eliminating that...you can deliver a better customer experience,” IntelePeer CEO Frank Fawzi explains to Drew Lydecker, President and Co-founder of AVANT. Together, they discuss how AI and automation are revolutionizing organizational efficiency, streamlining contact center operations, and elevating customer satisfaction. Listen to the full AVANT Technology Insights podcast here: https://bit.ly/3Xwaf3o
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