“Getting put on hold creates a negative customer experience…imagine completely eliminating that...you can deliver a better customer experience,” IntelePeer CEO Frank Fawzi explains to Drew Lydecker, President and Co-founder of AVANT. Together, they discuss how AI and automation are revolutionizing organizational efficiency, streamlining contact center operations, and elevating customer satisfaction. Listen to the full AVANT Technology Insights podcast here: https://bit.ly/3Xwaf3o
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Discover how IntelePeer's #AIAgent optimizes home delivery. Our demo showcases real-time route optimization, enhanced tracking, and automated notifications, making deliveries more efficient and reliable. See the technology in action and understand how it can transform your operations: https://bit.ly/3TaiS14
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How is Microsoft’s portfolio of AI products helping to create a rewarding workplace? In the latest issue of Technology Record, we hear from Core BTS, Crestron Electronics, Deepdesk, Infosys, IntelePeer, isolved, Jabra, Lanteria HR, Logitech, Project Management Institute, Shure Incorporated, Synergy Technical, Tollring and Zebra Technologies 👉 https://bit.ly/3RVuTXh #AI #Technology #Copilot
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Exciting News! IntelePeer announces SmartCommunicator for Microsoft Teams is now available in the Microsoft Teams Marketplace🎉 A new module that's part of our SmartOffice and SmartWorker solutions brings customer-specific #AI and #Automation to Teams, revolutionizing how knowledge workers communicate and collaborate. Key Features include: -Real-time analytics with contact center capabilities for business users -Shared Inbox, templated responses, and multi-language support -Seamless integration with Outlook, CRM, and more! Our CEO, Frank Fawzi, highlights the importance of this tool, especially for #remote and #hybrid workforces, ensuring corporate compliance and central visibility. Learn more about how SmartCommunicator can enhance your business efficiency and #CustomerInteractions: https://bwnews.pr/4f20yA3
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In his interview with Technology Record, Frank Fawzi discusses the latest insights on transforming customer engagement through #AI, cloud, and data analytics. This article showcases how IntelePeer’s AI-powered omnichannel communications solutions improve customer interactions and deliver #ROI within 90 days 📈 Read the full article here: https://bit.ly/4cE17hO
Technology Record - Issue 33: Summer 2024
technologyrecord.com
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Are you passionate about #AI and looking to make an impact in the communications industry? IntelePeer is #hiring! We are seeking talented individuals to join our team across various roles. If you're driven, forward-thinking, and eager to grow your career in a dynamic environment, explore our job openings and apply today: https://bit.ly/4eOuwHJ
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An agent-centric approach in the contact center is no longer enough. Learn how to enhance #CustomerExperience with self-service, 24/7/365 support, and omnichannel communications using automation and #GenAI. Register for our #webinar next Thursday to learn more! https://bit.ly/4cOeonZ
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Wishing everyone a joyful and safe Independence Day this #July4th! We’re honoring those who fought for our liberty and cherish the values that make our nation great.
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Contact centers today are driven to reduce transfer rates and offer customers quick resolutions. For best results, they can rely on communications automation with GenAI to achieve this feat. What does it look like? We explain in our latest blog: https://bit.ly/3VW7xSG
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Explore how #GenerativeAI is revolutionizing customer engagement Our latest analyst report highlights how we are setting new benchmarks in customer interactions, driving efficiency, and enhancing #CustomerExperiences. Dive into the full whitepaper here 📄: https://bit.ly/4bjWeJx
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Delighting our customers, delighting our communities. IntelePeer associates recently supported their local communities, giving back to help those in need (including our furry friends). Veronica Charlene Ruiz, PMP® volunteered at the Humane Society International of Broward County (FL) while Mark Basinger, Scott B. Halliday, Jonathan Dunham, and Hope Good helped our friends at Habitat for Humanity International build homes for those less fortunate in Columbus, OH. A heartfelt ‘thank you’ goes out for their kindness and compassion.
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