The key to exceptional customer experience? It's not just about technology, it's about HUMAN connection. #AI can personalize, but trust & human interaction are key. Head over to this article for insights on the future of #CX: https://lnkd.in/gnDSBFAC
Avaya
IT Services and IT Consulting
Morristown, New Jersey 395,383 followers
At Avaya we give our customers the freedom to take their business in the directions that benefit them most.
About us
At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.
- Website
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https://tinyurl.com/avayablogs
External link for Avaya
- Industry
- IT Services and IT Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Morristown, New Jersey
- Type
- Privately Held
- Founded
- 2000
- Specialties
- Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS
Locations
Employees at Avaya
Updates
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Aflac achieved incredible results with a focus on employee & customer experience! Mary Daniel, VP of Customer Solutions, shares 4 tips for success. Read how Avaya helped them achieve their goals! https://lnkd.in/g4HQRy2S #CX #ExperiencesThatMatter #CustomerSuccess
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Customer expectations are evolving rapidly. To stay ahead, you need to deliver value & differentiation while optimizing resources. Many organizations seek solutions that are: ▪️ Efficient & functional ▪️ Easy to implement & maintain ▪️ Proven to make a difference AXP On-Prem (formerly Avaya Call Center Elite) is the answer. Learn how it helps you achieve #CX sophistication & differentiation through an efficient deployment model: https://shorturl.at/fY1VM #ExperiencesThatMatter #ContactCenter
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The world's 3rd biggest bank in terms of transactions, Access Bank, is on a mission to double its customer base. But how do you achieve such growth without disrupting your existing 13 million daily events? Watch the video to see how Avaya's solutions helped them achieve seamless Customer Experience (#CX) and Employee Experience (#EX) to fuel their ambitious growth plans. https://shorturl.at/vTTNq #CustomerSuccess #ExperiencesThatMatter
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Government agencies face a critical challenge: modernizing services while maintaining successful business processes and infrastructure investments. The Avaya Government Cloud offers innovative solutions that can help agencies achieve these goals. Our cloud-based platform provides tools to streamline workflows, improve citizen engagement, and deliver better services. Join the conversation! Let's share ideas on how government agencies can leverage the power of the cloud for a more efficient and digital future. Learn more about Avaya Government Cloud: https://shorturl.at/y4YCe #GovTech #DigitalTransformation
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Feeling the fatigue of relentless change? You're not alone. But there's a way to innovate without disrupting everything you've built. In this article, we discuss the "J curve" of innovation and how to achieve success without sacrificing stability. Discover how "#innovationwithoutdisruption" can help you: ▪️ Integrate new tech at your pace ▪️ Leverage your existing #CX platform ▪️ Drive tangible business results Read the full article here: https://shorturl.at/b7nfT #ExperiencesThatMatter
Pioneering innovation in contact centers
techradar.com
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Today we announce that President and Chief Executive Officer, Alan Masarek, will retire at the end of the calendar year. Avaya’s current Chair of the Board of Directors, Patrick Dennis, will assume the role of CEO, effective September 1, 2024. Learn more at https://lnkd.in/gSnkEgZi
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Large enterprises often face the "J Curve" of #innovation fatigue: big, disruptive changes followed by a dip before things improve. Let's see how you feel about this trade-off. Vote in the poll below! ⬇️
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Artificial intelligence (AI) is rapidly transforming businesses, and customer experience (CX) is no exception. With advanced algorithms, companies can personalize experiences, predict customer needs, and boost satisfaction. This article explores 5 real-world examples of how businesses are leveraging #AI for a winning #CX strategy: https://shorturl.at/wuC9m
5 Examples of Contact Center AI in Action
https://www.cxtoday.com
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It's your business, it's your choice! Avaya understands that every company innovates at its own pace. Watch the video to see how we empower you to choose the cloud migration path and #technology solutions that best suit your needs. #ChooseYourJourney