Blustream Corporation

Blustream announces significant company growth through the first half of 2024 in our most recent company announcement. The company doubled revenue quarter-over-quarter, fueled by a surge in new business, customer expansions, and a growing market demand for an increase in after-sale product engagement.   Blustream is enabling companies to create personalized customer experiences (CX) through after-sale product engagement, fostering lifetime customer connections driving revenue growth, loyalty, and LTV. “At Blustream, we're building more than just a platform – we're building a new way for companies to connect with their customers and unlock the true potential of product ownership,” CRO Tyler Craig states in the recent release. To read the full announcement and experience the power of the Blustream Product Ownership AI, follow the link: https://bit.ly/3A56Z5w  

Blustream is excited to welcome Marshall Music Co to the Blustream platform. With rental return rates in the music industry averaging over 50%, Blustream offers the perfect solution for music retailers. Marshall Music is looking to create stronger relationships with renters and parents, enhancing the lives of children and their musical pursuits through our platform. Improving these relationships with the renters will not only support the school band leaders, but it will also boost renter retention and revenue. We can’t wait to create personalized experiences for Marshall Music customers to help reduce returns. If your music business is looking to increase retention and revenue, schedule a time to chat with the Blustream team: https://lnkd.in/eadVpasd  

The post-sale gap, which is the period between a customer’s purchase and their next interaction with the company (typically when an issue arises), significantly impacts customer experience (CX). Addressing the gap is crucial for businesses not only looking to improve CX, but also looking to create better relationships with their customers. By implementing a customer-centric, proactive approach rather than a reactive one, companies can turn one-time purchasers into loyal customers. A recent Forbes article highlights two key areas of focus to bridge the gap between the post-sale gap and improve overall CX: 1. Connecting customer-facing teams 2. Using AI to power customer experience For sustained business growth, it is essential to integrate these strategies. As the article states, “Businesses need a platform that unifies all customer-facing teams and enables the flow of critical data and insights between them.” By combining this unified approach with AI, businesses can scale this support and keep the customers connected and satisfied before a potential problem occurs. To learn more about improving CX and reducing the post-sale gap, check out the full article: https://lnkd.in/gfQYbNej

Blustream’s recent blog dives into how automated messaging is revolutionizing customer experience. Automated messaging is a powerful solution that helps organizations streamline their communication processes, enhance customer engagement, and save valuable time and resources. As businesses grow, the volume of messages they need to send increases. Automated messaging systems can quickly scale to handle larger volumes without additional resources needed. By leveraging automated messaging technology, Blustream ensures that customers receive personalized support, timely tips, and comprehensive product information, creating an improved product and customer experience. To learn more about the power of automated messaging and the improved customer experiences it has created, check out the full blog: https://bit.ly/4dkk0qh  

Join us in welcoming drink wholesome to the Blustream platform! As a college athlete, Jack Schrupp struggled to find protein powders that didn’t upset his stomach. Motivated to create better supplements, he founded Drink Wholesome, focusing on protein powders made from real foods that are gentler on the digestive system than typical protein powder options. We are extremely excited to work with Jack and the Drink Wholesome team to help them build and maintain relationships with licensed practitioners with whom they partner to promote the brand. Blustream will facilitate these connections in an automated and contextually relevant way. Additionally, we are looking forward to helping Drink Wholesome connect with their D2C customers to ensure excellent customer experiences, thus increasing subscription retention and revenue. Welcome to the Blustream family! To learn more about Drink Wholesome, follow this link: https://lnkd.in/dRFPY4FV 

When a customer walks out of your store with a product, it may seem like the end of their journey with your business. However, this moment is just the beginning. According to a recent Retail Dive article, the post-purchase customer experience is where “the real magic begins.” This stage is crucial for businesses to connect and communicate with their customers, ultimately fostering loyalty and driving repeat purchases. The article highlights that, “research shows that loyal customers can make up to 67% or more purchases compared to orders made by new customers,” and “85% of consumers will not shop with a retailer again after having had a poor delivery experience.” The benefits of investing in the post-sale customer experiences can be seen immediately. Engaged customers are more likely to make repeat purchases, spread positive word-of-mouth, create content around your products, and become advocates of your brand. To dive deeper into the importance of post-sale customer experience, check out the full article: https://lnkd.in/eG3WitRB  

Dr. Fossum's Pet Care’s is dedicated to creating products that help pets live happier and healthier lives. Blustream is dedicated to helping pet companies like Dr. Fossum’s create lifelong relationships with pet parents, which makes this the perfect partnership. Dr. Fossum’s is excited to continue to grow their relationship with Blustream as we launch the next generation of post-sale communication vehicle. This will enable Dr. Fossum’s to deliver timely, contextually relevant guidance and care for their line of pet CBD products, resulting in higher retention and revenue. Blustream is so excited to continue working with Dr. Fossums and her incredible team. To learn more about Blustream’s impact in the pet industry and the many other industries we help, schedule a call with our team today: https://bit.ly/3WtyjTT

Acquire new customers or retain existing customers? This is a constant battle that businesses face every day. The answer has become clear, as research shows customer retention is five times less expensive than customer acquisition. If this is the case, why isn’t there a heavier focus on customer retention? Many businesses see new customers as the primary source of growth, and neglect the importance and impact of maintaining long-term relationships. This mix needs to change to excel in today’s business landscape. A recent Investor's Business Daily article explores how retaining customers can significantly reduce costs for a business in the long run and how to do so, including: - Treat a customer’s time as gold - Offer incentives - Meet and know your core customer - Develop content to celebrate customers For more insights into the importance of customer retention, check out the full article: https://lnkd.in/gxyYpZF9

Blustream CEO, Ken Rapp and CRO, Tyler Craig attended the GROW NYC event this Tuesday and had the pleasure of connecting with a wide variety of brands. During the conference they emphasized the importance of customer retention, highlighting how many companies start their retention strategies too late, often when the customer is on the brink of cancelling. Blustream’s Product Ownership AI is the perfect solution and has helped companies increase customer retention by 40%+. GROW is the fastest-growing community of online retail brands, technology providers, investors, and agencies in the world, and Blustream enjoyed getting to connect with many of these businesses. A huge thank you to GROW and all those who attended for making this such a great event.  

AI is no longer just an added benefit for businesses; it has become essential in today’s business landscape. It offers numerous advantages within a business's various operations, with one of the most significant being its ability to help create personalized experiences for customers. A recent HubSpot article delves into how AI enhances personalization, ultimately leading to increased retention. Businesses leveraging AI often see improved customer experience, reduced churn, and increased customer loyalty. AI is constantly evolving, and businesses must evolve alongside it. As the article states, “Businesses that adopt this technology will continue to reap the benefits and stay at the forefront of the competitive business landscape...AI’s power lies in its potential.” To learn more about the power of AI and the benefits it can have on customer retention, check out the full article: https://lnkd.in/gg7nBjRF