How to Reset Amazon Smart Plug

This article explains how to reset an Amazon Smart Plug.

Why Is My Amazon Smart Plug Not Working?

When an Amazon Smart Plug stops working, it’s usually due to a connectivity error. Either the smart plug can't connect to your network for some reason, or the network settings are incorrect or outdated. If you’ve tried removing obstructions between your smart plug and your wireless router, and you’re sure that the smart plug has the correct network information, then resetting the plug may fix your problem.

How to Reset an Amazon Smart Plug

If your Amazon Smart Plug isn’t working, resetting it can fix a lot of common problems.

Here’s how to reset an Amazon Smart Plug:

1. Make sure the Smart Plug is plugged into a working power outlet, and press the button on the side of the Smart Plug.

   

2. Hold the button until the LED light on the Smart Plug turns red.

   

3. Wait for the LED to start blinking blue.

   

4. When the LED blinks blue, the plug has been reset. To continue using the plug, you will need to set it up again.

How Do I Reconnect My Amazon Smart Plug?

After resetting your Amazon Smart Plug, it will have to be reconnected to your Amazon account before it will work. To do this, you’ll need to set it up in the Alexa app.

Here’s how to reconnect your Amazon Smart Plug:

1. Open the Alexa app, and tap Devices.

2. Tap the + icon.

3. If the Amazon Smart Plug popup appears, tap Continue.

   

   If you don’t see this popup, tap Add Device > Plug > Amazon > Next.

4. Tap NEXT.

5. Tap SCAN BARCODE.

   If your barcode is missing or damaged, tap DON'T HAVE A BARCODE and follow the on-screen instructions.

6. Use the camera on your phone to scan the barcode on your Amazon Smart Plug.

   

   You will need to unplug the Smart Plug to access the barcode.

7. Plug the Smart Plug into a wall outlet, and wait for Alexa to discover it.

   If Alexa doesn’t immediately find the Smart Plug, press and hold the button on the side of the plug until the light blinks red and blue.

8. Wait for Alexa to set up your Smart Plug.

9. Tap Next.

10. Tap SKIP to start using your plug immediately, or CHOOSE GROUP if you want to assign it to a smart homegroup.

    You can add the plug to a smart home group later or move it to a different group at any time.

11. Tap DONE.

    

Why Is My Smart Plug Not Reconnecting?

Your Amazon Smart Plug won’t automatically reconnect after you reset it. After resetting a smart plug, it no longer has your Wi-Fi network information, so it won’t be able to connect. That’s why you have to set up a Smart Plug as if it were a new device after you reset it.

If you’re unable to discover and set up your Smart Plug with the Alexa app, there may be a problem with the Smart Plug, or it may be too far from your Wi-Fi router. Check to see if other devices have a strong Wi-Fi signal in the same area as the Smart Plug, and try to improve the Wi-Fi signal by moving the plug to a different outlet if possible. You may also be able to install a Wi-Fi extender or mesh network if the Wi-Fi signal is weak in some areas of your home.

If you have a strong Wi-Fi signal but the Smart Plug still won’t connect, it may be defective. Try discovering it using both the barcode scanning method and the alternate method described in the instructions in the previous section. If neither method works, you can contact Amazon to see if a warranty is available or if you’ll need to purchase a replacement.