CW+ Premium Content/Computer Weekly

Features in this issue

• There’s no going back to pre-pandemic security approaches

  by  Alex Scroxton

  The cyber security world will probably never return to its pre-pandemic state, and different approaches to security will come to the fore in 2021

• IT teams’ challenges ramp up in maintaining high-quality network video experience

  by  Joe O’Halloran

  Companies providing streaming services have seen huge growth in demand, which has meant providing an optimal user experience while managing surging user traffic

• Covid-19 crisis has speeded up contact centre digital transformation

  by  Cath Everett

  Pandemic has accelerated digital transformation in many business sectors, including contact centres such as those of the University of Huddersfield and UK Power Networks