Questions tagged [conversational-interface]
The conversational-interface tag has no usage guidance.
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How should a multiple choice form response behave in a web UI chatbot?
I have a wireframe for a chatbot that includes a web form with multiple choice (radio selection). It's essentially a quiz; the chatbot asks a question with one possible response, then, after ...
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Are there any UX reasons for ChatGPT staggering replies word by word?
I am not a machine learning or artificial intelligence specialist by any stretch. I don't know how the back-end or programming does any of its stuff, and how it generates responses to send back to ...
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Direct voice interactions examples in use as an alternative to voice assistants
After reading an article explaining the difference between using your voice to controlling the UI (i.e. direct voice interaction) compared to dealing with a voice UI (e.g. chatbots or voice assistants)...
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Confirming to the user that the message was resent, after it failed on customer support chat
I'm designing a in-app live chat agent support UX. In the situation that a message wasn't sent to the agent, there will be a micro error message below the chat bubble with the resend option.
my ...
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What are the common conversational design patterns used by voice-based assistants like Siri, Alexa, Google Assistant and Cortana?
Conversational UI is common in IoT and other connected devices these days, not to mention smartphones and also computers. The main players in the market would probably be Siri from Apple, Alexa from ...
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How to design chatbots with the right level of human-like characteristics
The 'uncanny valley' is a known phenomena when it comes to designing robots with human-like features and traits.
However, as a previous question suggested, there is not much work done in this area of ...
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Should Your Chatbot Be Named?
There seems to be a divergence of views on chatbot UX design.
On the one hand, some way the best name for your bot is NO name at all (https://blog.intercom.com/how-to-name-a-bot/), but others are ...
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Is there a way to measure the tolerance for "humour" in chatbot conversations?
At a recent Japanese Design meetup in San Francisco on the subject of chatbot and conversational UI, the topic of humour (or humor to localize the term) came up. We're all familiar with the "Alexa, ...
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Best way to get datetime and daily availability in a news chatbot?
I have a chatbot in which user receives news. I need to have some of the features below in my bot
Select a list of websites with a checkbox from where they receive news. Ex cnn.com
Specify one or ...
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Should Emoji Be Localized in a Global Chatbot Conversation?
Should emoji be localized when used in prompts and utterances in a chatbot conversation.
For example, donut.ai uses donuts (U.S. spelling..:)) as the metaphor of its intent. Say this was to be ...
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Representing hiding and showing for steps as opposed to conditional branching or jumps
I'll try to start with some context. We run a workflow app called Tallyfy which is designed for people to build and run repeatable processes in a business, such as client onboarding, employee ...
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Conversational interface more prominent due to improvement in AI or sub-optimal touch/gesture design on mobile devices?
I have been thinking about whether conversational interfaces are becoming more common due to the fact that we haven't really solved the problem of the small viewing area on mobile devices conflicting ...
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The 'uncanny valley' of artificial intelligence in an interface
It took a while before the research and discussion around human intelligence evolved from the basic IQ based testing and evaluation to what is now a multi-dimensional view of intelligence from aspects ...
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What avatar / dummy user photo should be used in chatbot conversation
I am implementing a conversational web form for project requests. While I’m fairly certain that I should use one of our real photos for our account representative I’m uncertain what kind of dummy ...
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Conversation interface with health expert: Mail-like or Chat-like?
I'm building a product where a patient talks to a health expert over their smartphone. Characterstics of the conversation:
Conversation goes on over a year (more long-term than, say, a conversation ...
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