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1 vote
1 answer
118 views

QA a Chat Bot Relating to UX/CX [closed]

I've been tasked with checking over a chat bot from a UX/CX perspective. This is the first time I've looked a chat bot from this point of view. What can I do a heuristic analysis and UX baseline ...
sclarke's user avatar
  • 1,895
4 votes
1 answer
260 views

Applications of AI/ML in UX

I've been tasked with looking into potential uses of AI/Machine Learning in our UX department. So far I've found AI that learns users behavior from analysing their patterns of use around the site then ...
sclarke's user avatar
  • 1,895
3 votes
1 answer
90 views

Conversational interface more prominent due to improvement in AI or sub-optimal touch/gesture design on mobile devices?

I have been thinking about whether conversational interfaces are becoming more common due to the fact that we haven't really solved the problem of the small viewing area on mobile devices conflicting ...
Michael Lai's user avatar
  • 27.4k