New Ventures Operations Manager

Role: New Ventures Operations Manager

Offer type: FTC Maternity cover due to begin in August 2024 for 10 months with potential to extend to 13 months

Salary:£48,000-£55,000

Location: This is a remote role, based nationally

NCS Trust is an equal opportunities employer, embracing diversity and inclusion. At NCS we respect and value differences in people and all hires are made on merit.

We particularly welcome applications from people who are Black, Asian, or from an ethnically diverse background, or people with disabilities, as these groups are currently underrepresented particularly in our leadership.

We are committed to improving equality of opportunity in the workplace and are a signatory to the Race at Work Charter from Business in the Community, the Prince’s responsible business network; and the Disability Confident Committed employer scheme.

Introduction

The Operations Manager is part of the New Ventures team, working within NCS’ Business Development function. The role is managed by the Head of Operations for New Ventures and works closely alongside the Product Lead and a variety of subject matter experts (SMEs) across the organisation.

The New Ventures team currently oversees the delivery of the UK Year of Service programme and also provides support to the Director of Business Development and Head of Business Development for new funding and/or project opportunities. As a small team, the support of internal stakeholders and SMEs is critical; this role is responsible for engaging and maintaining positive relationships with these stakeholders.

This is a hands-on role, with potential for external stakeholder engagement to advocate and promote new opportunities. We are looking for applicants who are passionate about making a difference to the lives of young people and who value ensuring youth voice is embedded within project and delivery life cycles.

You can find out more about UK Year of Service here on NCS’ website.

Role Purpose

• To ensure each project is correctly set up and delivered through a detailed project plan, clear KPIs, a strong data management framework and the right governance
• To provide matrixed support to the development of bids and grants that help NCS achieve its income generation goals
• To support the planning and delivery of events associated with New Ventures

Key activities

• Lead cross functional project groups. Ensure the right capability & capacity of resources are in place throughout the programme implementation & delivery life cycles
• Ensure all project activity is delivered on time & risks are effectively logged and mitigated
• Lead the data management processes to ensure we can deliver our CRM, Evaluation and GDPR compliance objectives across all projects
• Set up the management reporting for all projects in conjunction with the Strategy and Insight department.
• Ensure effective governance is in place for all activity
• Supporting the completion of tender responses by collating relevant information and detail from subject matter experts
• Advocating and promoting NCS programmes to a diverse range of audiences

Role specific skills

• Highly developed organisational and project management skills including process mapping and gap analysis
• Excellent communication skills, particularly an ability to communicate tasks and expectations clearly and succinctly, engaging and influencing both internal and external stakeholders
• Ability to take initiative and work in dependently
• Resilience and drive to deliver an ambitious plan
• A creative problem solver with the drive and ability to evaluate working practices for areas of improvement
• Strong at stakeholder management and conflict resolution

Measures of success

• A clear project plan exists and is being proactively managed
• All matrix resource is engaged and delivering to task and all key stakeholders are well informed KPIs and management reporting is set up in advance of the project to deliver against agreed objectives and is kept up to date during the project on a frequent basis
• Data has been accurately mapped and associated processes and documentation are in place to ensure that it delivers to our Evaluation & CRM requirements and is GDPR compliant

Experience & Qualifications

Essential:

• Experience of working with a wide range of stakeholders, both internal and external and managing conflicting expectations
• Experience in creating processes that are easy to understand and deliver against agreed objectives
• Experience of managing and delivering project objectives through matrix working
• Excellent IT skills, with good working knowledge of Microsoft Word, PowerPoint, Excel and Smart sheets

Desirable:

• Experience of setting up data management frameworks, leading a DPIA and working in conjunction with Evaluation team
• Experience of the bid management process and development of successful tender responses

Our benefits include:

• 28 days annual leave in addition to Bank Holiday entitlements.
• 5 Volunteer days
• Enhanced Maternity/Paternity/New parental (Subject to 1 year of service) pay
• Life Assurance
• 24/7 access to an Employee Assistance Program
• Access to a self-directed learning and development platform
• Access to a national discount platform, shared with one family member
• Discounted Eye Care
• Cycle to work scheme
• Flexible working
• Well being days

We welcome applications from candidates who do not have all of the criteria for the role. We believe in potential for growth and development at NCS.

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