Can I call the airport to see if my boyfriend made it through customs?

Question

My boyfriend is in LAX he came from Australia. His next flight is in 28 minutes and I haven't heard from him at all to know if he made it through customs. I'm extremely scared and I'm having bad panic attacks. I'm supposed to pick him up from the airport tonight and I need to know if he's going to be there or not because the airport is a 40 minute drive.

Edit: He made it through in the end, and was fine.

Answer 1

There won't be a way to contact anybody at LAX to see if your boyfriend made it through immigration. In my opinion, the best thing to do is to drive the 40 minutes to the airport under the assumption that everything is fine. If he arrives, great. If not, then you will be in the best place to try to find out where he is - you will be able to talk to the airline agents face-to-face. Trying to find out where he is over the phone will be a lot harder.

Answer 2

It makes the most sense to plan to go to the airport to pick him up. If you don't hear anything, it is more likely that it means he can't call you because he is on the next flight - maybe he had to rush to catch it or whatever and didn't have time in the airport to call. If he misses the flight, he will have plenty of time in the airport to figure out the wifi and call you, or find a pay phone and call you, or whatever.

Answer 3

If you have the booking number (and of course his name), you may be able to use the “manage my booking” section of the website to see his status. If the flight has departed without him, some airlines will actually show him as “no show” on the relevant flight. Or you may see him having been rebooked to another flight.

If you have his passport number (and full name and birth date, and his consent), you may be able to check his I94 history online, though I’m not quite sure how fast this is updated.

The airport most probably won’t know anything (but you can of course try calling them, you never know...). The ones who would know (but may be hard pressed to give any information for privacy reasons) are CBP (though I’m not even sure it’s easy to reach the local CBP at LAX), the first airline if he was denied entry, and the second airline if he did indeed go through and boarded the flight or was rebooked to a later flight.