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We have an HP Officejet Pro 8620. It connects to the WiFi and we installed the driver on our Windows 8.1 x64 systems without any issues. However, when we try to print documents, even though it says that they were sent to the printer - they don't actually print.

How can we repair this so that we can print documents?

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2 Answers 2

Reset to default
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After installing the driver, install the HP Print and Scan Doctor. It will detect the printer and have an update available. Install the update.

Windows 8.1 will not print via wireless to this printer without some modification. Download the latest drivers from the HP website for the 8620 series - not from the supplied CD. Then download the "HP Print and Scan Doctor" and run the program. It should render the printer functional with windows 8.1.

Kudos to irishfred at HP OfficeJet Pro 8625 e-All-in-One Printer

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Even after installing the HP Print and Scan Doctor and all the updated driver I still had the issue. My problem was the printer kept going offline. I found a hotfix that seems to keep the printer from going offline. Now i've got to change a printer setting to allow the printer to print immediately instead of when it wants to. http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8625-won-t-print-wirelessly/td-p/4974877

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  • This does not attempt to explain how to solve the problem in the text or attempt to create a dialog with the question creator to find a solution. Please, when answering a question, do not refer to a link, instead write the solution in the text itself.
    – Mogget
    Commented Jul 20, 2015 at 5:17

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