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I have two hp wireless printers which worked fine until some days ago.

Now, my HP Officejet Pro 6830 has a strange issue. Even if it appears as installed both in the (new) windows 10 Printers & scanners dialogue, as well as in Control Panel > Devices and Printers, when I try to print, the print queue remains empty. Moreover, MS Word 2010 (after having selected the right printer and clicked on print) opens a pop-up telling me: "Word cannot print. There is no printer installed".

In CP > Devices and printers, if I right-click on the printer and on Properties, Win10 tells me: "The HP Officejet Pro printer driver is not installed on this computer... do you want to install now?". If I click 'yes', the driver seems to install correctly, and the wizard exits with success. However, if I try to print a test page, the system tells me: "test page failed to print" and suggests the use of the in-built troublesshooter. That one is not able to find any issue.

The HP Printer Assistant is working correctly, and I can connect via WIFI to the printer homepage.

I have tried uninstalling all HP software & drivers, but if I do that, on reinstall the installer is unable to connect to the printer and to register the printer with the OS, even if the software correctly detects the printer on the network.

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1 Answer 1

Reset to default
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I found the issue to be a corrupt driver file:

  1. removed all HP devices through CP -> Devices and printers
  2. uninstalled all hp software
  3. cleaned registry, restart
  4. Re-installed HP software. After TWO CONSECUTIVE failures of the installer to connect to the printer, the installer suggested to download and use a "HP Installation Failure" troubleshooter (link provided by the SW)
  5. Followed instructions. Downloaded a HP Driver Repair Tool (link provided by SW - karnakredx_wsd_pqclean.exe) -> this one found and repaired issue with one of the driver files (which seems to have survived un I nstall and reinstall of the hp drivers)
  6. connected to printer without issue
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