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When multiple users gets a new email, the icon in the taskbar (Not the notification area, just the icon on the taskbar) does not change to show the user they have a new email.

Restarted office
Restarted outlook
Checked for "Small Icons"
Working for other people in same OU (not GPO)

I have exhausted all of my ideas and all I can find on google is about the notification bar.

Does anyone have any suggestions?

Office 2013

Windows 7 Ent x64

Thanks!

Here is a picture of what it should look like:

enter image description here

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9
  • It seems to bug out in general. For example, if I receive a new mail, click the sidebar on the mail entry to mark it as read (since I know the contents), the taskbar icon won't change (keeps the envelope icon). I have to open and close at least one of the new mails to update it.
    – Mario
    Commented Jul 24, 2014 at 19:02
  • Are the incoming emails in question going to the Inbox, or is there a rule moving them into a different folder?
    – Ƭᴇcʜιᴇ007
    Commented Jul 24, 2014 at 19:05
  • @Ƭᴇcʜιᴇ007 They are staying in the inbox.
    – alexander7567
    Commented Jul 24, 2014 at 19:07
  • Have you tried a reboot (See: superuser.com/questions/555232/…)?
    – Ƭᴇcʜιᴇ007
    Commented Jul 24, 2014 at 19:07
  • Have you ensured it's not disabled via a machine or group policy?
    – Ƭᴇcʜιᴇ007
    Commented Jul 24, 2014 at 19:09

1 Answer 1

Reset to default
1

Did repair installation of Office 2013 using disk and rebooted the computer. After reboot, the icon showed as it should.

Thanks for all your help!

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4
  • 1
    I have the opposite issue, mail arrives, new mail icon appears, but it takes a long time to disappear, even after the new mail is read.
    – Firee
    Commented Feb 13, 2015 at 7:15
  • @firee - I've found that closing and reopening Outlook fixes that. I have that issue often myself.
    – alexander7567
    Commented Feb 13, 2015 at 12:17
  • THanks.. But it happens often. Is restarting the best option?
    – Firee
    Commented Feb 13, 2015 at 12:43
  • Well that's just all I have ever tried. It doesn't really ever happen to me anymore so I'm not sure if they fixed it in an update. Try and check for updates and see if that helps.
    – alexander7567
    Commented Feb 13, 2015 at 13:30

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