Returns can be painful for customers - but are almost always more painful for 3PLs to manage. 😬 Fortunately, Two Boxes knows returns - and knows how to turn them into an asset instead of a liability. Sharing an oldie (and a goodie) from none other than Maggie Barnett, Esq. https://lnkd.in/gCkqg_Sf #returns #reverselogistics #twoboxes #3pls #brands
Returns! What should a brand do? - Free returns / exchanges? - Let the customer keep and replace? - No returns - final sale? Answer: It depends 😅 - Cost of item - Cost of shipping to return and replace - Cost of losing a customer (CAC and LTV) Two people who know returns - Sonny Byrd from Rock Returns (great for when you want to outsource returns) and Kyle Bertin (if you need tools / tech to do in-house returns). If you want to go deep on returns reach out to one of us to help. Also - Watch to see how long I am on hold with customer service (not long) and reveal my favorite baseball team. ⚾️⚾️⚾️