Gorgias

Our partners go above and beyond to drive success with the brands we serve. They amplify our efforts 💪, work seamlessly with our team 🤝, and ensure that Gorgias is the #1 CX platform 🏆 in ecommerce. Plus, they’re always on hand to deliver innovative solutions. Which is why we’re thrilled to honor both Agency and Technology Partners this year! These awards celebrate dedication, collaboration, and a shared vision that helps Gorgias brands thrive, optimize operations, and expand market presence. Thank you to our incredible partners in North America, EMEA, and APAC for your unwavering support and commitment to success. Here’s to continued collaboration and excellence! Agency Partners of the Year: TalentPop, custo.tech, Vervaunt, Domaine, Convert Digital Technology Partners of the Year: Loop, Klaviyo, Relo

We wanted to know what people *really * thought about AI. Beyond the hype, the overwhelm, and the comment threads. So we asked a lot of questions 🤔 And more than 1,100 customer service and CX pros weighed in on our recent survey — with their unfiltered thoughts, concerns, excitement, insights, and trepidation. Hot on the tail of ✨AI Agent’s✨ launch just two weeks ago, we’re releasing our new ebook “Behind The Hype: What Ecommerce Brands Think About AI In 2024” packed full of relevant info. What can you expect to find inside? ❇️ A deep dive into how AI is being used across different industries ❇️ Primary concerns surrounding AI in customer support ❇️ How AI is influencing customer sentiment in 2024 and beyond ❇️ And exploration of excitement versus hype surrounding AI Grab your copy today 👉 https://lnkd.in/g5nJMqzH

"AI empowers people with information." AI Agent is a tool that improves the quality of work for CX agents (by handling repetitive tickets), and experiences for customers (by providing rapid, accurate responses). Like Ren Fuller-Wasserman suggests, AI's humanity is all about how you utilize it. For TUSHY: For People Who Poop that means being honest with their customers about AI, maintaining the trust they've built, and creating deeper connections.

New Tapcart BFCM report just dropped and we’re pumped to be included! 🤝 Together with other industry leaders (👋 Klaviyo, Rebuy Engine, Triple Whale, Nosto, KnoCommerce, ROSWELL), we're sharing our top BFCM findings and passing along actionable insights. The Tapcart '2024 BFCM Consumer Trends Report' is a must-read for any brand looking to optimize their strategy for Cyber Month AND set up their brand for success in 2025. Get it here: https://lnkd.in/eZ4c6kmm

Hesitancy before and excitement after... That's the feedback we're encountering almost daily right now, when it comes to implementing AI. We launched AI Agent two weeks ago, and are already seeing encouraging, early wins for CX teams and leaders. Repetitive tickets are being offloaded onto AI, strategic bandwidth is opening up, and milestone seasonal events (ahem, BFCM) suddenly seem way less daunting. It's refreshing to hear pros like Zoe Kahn speak honestly about their relationship with AI in CX — namely the very relatable 180 from concern to support — because it reminds us that fear of the unknown is natural, innovation doesn't equal the death of jobs, and good tools enable connection. Thank you Zoe for tackling the big Qs with us!

Ronak Shah has witnessed, first-hand, the positive impact that AI has had at Obvi, enriching the work of their CX team. Tomorrow he'll be sharing tons of insights during our webinar (3PM ET!) alongside Romain Lapeyre. Check the comments 👀 for your RSVP.

“Our previous return process was messy [and] we had to do a lot of manual work," says Jacob Cantu, which was music to nobody’s ears. Rumpl makes an excellent product — durable outdoor blankets offering the comfort of a sleeping bag, using 100% recycled materials — but was experiencing significant issues with an inefficient manual returns process. They needed to pivot and improve their CX fast, so they turned to Loop and Gorgias. The integration now brings Rumpl significant savings in the form of recouped return fees ($8000 in the past year alone!) and immediately resolves tickets that used to take weeks to close. The value is in the ease — CX teams can reduce their workloads by automating all return tickets, and boost their automation rate by 3%. Interested in setting up the same integration? Ready to empower your customers to manage their own returns and exchanges through the automated Loop Returns portal within the Gorgias chat widget? Excited to free up your CX team to focus on more complex tickets? We’ve got JUST the thing. Read more about this powerful integration, linked in the comments below.

As I return from maternity leave as the luckiest mom on earth 🐣, I am incredibly grateful for the inclusive work environment we have built at Gorgias. Becoming a parent is challenging, but it's significantly easier when you work in such a supportive environment. I keep in mind that returning to work is judged as difficult or extremely difficult by almost two-thirds of new moms! (See this insightful article from Les Echos below) As I transition back to work, I am thankful for the following benefits at Gorgias: - Flexible Work Schedule: I can work 4 days out of 5 for a full quarter with the same salary. This flexibility allows me to transition smoothly from maternity leave to full-time work. - Coaching Support: Access to coaching helps me ramp up effectively and regain my self-confidence... and this is needed! - Health and Wellness: I can benefit from chiropractic care or therapy to ensure I am in top physical and mental shape. Self-confidence is closely tied to overall health. - Community: Joining the community of Gorgias parents provides a place to connect and share experiences with others on similar journeys. "You are not alone!" I am also extremely fortunate to have relied on Andrea Blanco, who took care of the team in my absence and did a fantastic job. Feeling grateful and excited for this new chapter! https://lnkd.in/eb3AJaag

Join Ronak Shah and Romain Lapeyre to talk about what's changed in CX (ahem, ✨AI Agent✨) and how to strategize for the future. See you July 11th! RSVP link in the comments below 👇

Molly Wallace Kerrigan was such a delight to interview at our recent CX Connect conference, and her insights are always welcome. When speed and efficiency are your goal, AI will provide great CX. When more complex matters come into play, humans can take the reins — but not if they're maxed out with the repetitive stuff. So divide, conquer, and unlock your new future.