Galaxy Z Fold5 | Flip5 Gift Redemption Guide

[Samsung_Ryan]

If you purchased your new Galaxy Z Fold5 or Z Flip5 during a promotional period, you may be entitled to a free gift, so don't forget to redeem it! Here's a step-by-step guide on how to redeem your gift.

Step 1. Visit the Galaxy Z5 Series Gift Redemption Portal. Select the appropriate redemption option based on your purchase date. You may need to select the retailer you purchased from.

 

Step 2. Log in to your Samsung Account in order to start the redemption. You will need to create a Samsung Account if you do not have one. 

 

Step 3. You will have to accept the Terms and Conditions to proceed.

 

Step 4. Fill in the requested Purchase Information and tap Next.

 

Step 5. Select the gifts for your redemption (For most scenarios, the gifts would have been pre-determined. Images are for illustrative purposes only.)

 

Step 6. You will be asked to fill in your delivery address or email address depending on the type of gift (e.g. physical gift or e-voucher).

Step 7. Upload the necessary documents for verification. Please ensure your documents are clear and legible for a smooth redemption.

Documents you might require are:

• Receipt/Invoice/Service agreement
• Screenshot of Trust Card transaction (Starhub purchases)

Step 8. Review and submit the information and documents. 

Step 9. You will be informed of the expected processing time via an email. You will be receiving a call to arrange for the delivery. 

[DracoGan]

Hmm.. I think maybe their default just shows samsung care+.

We got the free 1x screen replacement for 1 year only because we pre-ordered.

Perhaps you should chat with the samsung help just to clarify that you have this as well.

[HaziqZiqo]

How do u get to this part? I registered for the additional 1 yr at $128. However i only receive the email

[BlurBlurKin]

In Samsung Member apps, click on the Support button on your right bottom. Then scroll all the way down.

[DracoGan]

FYI, for those of us who have pre ordered, we need to wait for the free 1 year samsung care+ to be redeemed and tagged to our devices before going to purchase the 1 year extended samsung care+ !

[BlurBlurKin]

Thanks and I will spend 88 to extend the screen care + to 2 years for my zflip5

[DracoGan]

You're welcome. :) And for any fellow fold users out there, our cost is 128 to extend the screen care+ !

[stanlwy]

Anyone know how long does it takes to receive the 2 free straps upon delivery??

[SeanOw]

I submitted mine 2 weeks ago staus says shipped. But I'm still waiting for my straps

[TSL77]

When will I receive my $50 voucher??

[stopbus]

Still waiting for the accessories voucher, had to get a random case in the meantime.