Galaxy Z Fold5 | Flip5 Gift Redemption Guide

[Samsung_Ryan]

If you purchased your new Galaxy Z Fold5 or Z Flip5 during a promotional period, you may be entitled to a free gift, so don't forget to redeem it! Here's a step-by-step guide on how to redeem your gift.

Step 1. Visit the Galaxy Z5 Series Gift Redemption Portal. Select the appropriate redemption option based on your purchase date. You may need to select the retailer you purchased from.

 

Step 2. Log in to your Samsung Account in order to start the redemption. You will need to create a Samsung Account if you do not have one. 

 

Step 3. You will have to accept the Terms and Conditions to proceed.

 

Step 4. Fill in the requested Purchase Information and tap Next.

 

Step 5. Select the gifts for your redemption (For most scenarios, the gifts would have been pre-determined. Images are for illustrative purposes only.)

 

Step 6. You will be asked to fill in your delivery address or email address depending on the type of gift (e.g. physical gift or e-voucher).

Step 7. Upload the necessary documents for verification. Please ensure your documents are clear and legible for a smooth redemption.

Documents you might require are:

• Receipt/Invoice/Service agreement
• Screenshot of Trust Card transaction (Starhub purchases)

Step 8. Review and submit the information and documents. 

Step 9. You will be informed of the expected processing time via an email. You will be receiving a call to arrange for the delivery. 

[hipRonRon]

My redemption for $50 accessories voucher has been approved 11Aug. When will i get the email?

[BlurBlurKin]

Me too. Mine is approved on 15 Aug and I dont receive anything about the 50 voucher.

[kaienish8685]

Mine also approved on 14/08/23, but haven't received the evoucher. How do I redeem for my gifts?

[SJuin]

You give us promo code to redeem but upon doing so, you guys OOS and have to follow up with your CS which has no clue on when the product will be available. It really is extremely poor allocation planning

[ghosie]

still no news about the redemption. i would love to get the phone casing. experience would have been better if i could get it at the same time as i ordered the phone. It's pretty silly having so many additional steps when you obviously have our purchase records since it was done through your website.

[DracoGan]

My redemption just got reflected as approved in the portal too! Then I received a SMS asking me to redeem the gift??

Anyway.. the free 1 year screen care.. so if I get the samsung care+ screen care + top up 1 year, does it mean I have coverage for 2 years in total?

[BlurBlurKin]

mine only samsung care+, where u can check the scren care+?

[DracoGan]

I think for the fold 5, samsung care+ includes the screen care by default. The + was for the 50 off voucher as you can see in the screenshot attached.

But I am curious.. when the voucher is going to come. Isn't this simply an email voucher code?

[BlurBlurKin]

During redemption, it got showed the samsung care + screen care + 50. But after my redeemption approved, I only saw samsung care + in my acct. I think the screen care is not default on samsung care +, correct me if I am wrong.