04-26-2024 04:24 PM in
SupportI send my working Samsung Note20 ultra to replace the green line on the screen. Not only was the phone not repaired because they claimed it has been opened before but i will still be charged a labor fee of 53. the shocking thing was when i collected back my phone the phone could not use make calls or sms. it cannot be register with Simba.
To rub salt on my wound the staff Doris at Samsung Service Westgate rudely accused my of sending in the phone already inoperative when clearly i send in a good working set. She claimed Samsung has the right to return back any phone in any condition as stated in the repair term and conditions which I signed.
How can the repair terms has a Limitation of Liability which state Samsung is not responsible to any damage the customer suffer arising out of the repair. there was no repair done and i have gotten back an inoperative phone. this is a gross miscarriage of justice
Solved! Go to Solution.
04-26-2024 04:31 PM in
Support04-26-2024 09:28 PM (Last edited 04-27-2024 05:51 PM ) in
Support05-02-2024 01:57 AM (Last edited 05-02-2024 02:02 AM ) in
Support05-09-2024 10:11 AM in
SupportHi michealangel,
We sincerely apologise for the experience you encountered at our service centre, and we acknowledge that you have also communicated with our customer support team independently.
Ensuring a positive customer experience is paramount to us, and we want to assure you that we are actively investigating the incident. Rest assured, we will follow up with you to provide an update.
Sincerely,
Samsung Members Team
05-27-2024 08:37 PM in
SupportThank you very much for your kind offer to repair my phone . i am happy your online respond is so much understanding than your staff manning the desk.
I would like to feedback that your support staff should test the phone is working meaning the phone is able to use the sim card to make calls or do data, before before accepting the phone for repairs to avoid dispute . I am told they do not test that before accepting.
05-09-2024 10:47 AM (Last edited 05-09-2024 10:48 AM ) in
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