Sendcloud

Last week, we visited my hometown, Deurne, with a group of Sendcloud customers. About 2 kilometers from the garage of Bas Smeulders his parents, where we used to pack our PhoneGadgets parcels, you can now find the brand new headquarters and warehouse of XXL Nutrition. It was great to have a look behind the scenes at this amazing brand. Thanks, Guus van Nunen for welcoming us and showing us around! 💪

It has been one year already since I posted the picture below. One year since we published the press release, and my mailbox and phone exploded. One year since we moved into the Sendcloud office and gained 400+ colleagues from one day to the next. And one year in which a lot has happened, but also some things have not. When announcing the news, I wrote down three main reasons why we believed this acquisition was the best move: 📈 Gaining access to Sendcloud's sales channels and all its experience in areas such as marketing and customer success; 🧑💻 Accelerating our product development and developing new solutions together; 🤝 An extremely good cultural match between both organizations, leading to a smooth integration. So, where are we one year later? → Well, we added a bunch of new customers, including the first international ones. But not at the pace we envisioned, for many good reasons (sales cycles, segmentation, international PMF, etc.) and thus valuable learnings. On the other hand, interest in and adoption of Sendcloud products and services by our own customers is way higher than anticipated, leading to interesting cross-sells. → Finding our way in how to market the product in the new setting took quite some time, but especially this year, we picked up the pace, sparking interest globally and generating more and more leads every week. → When integrating the products, you always stumble upon unforeseen issues slowing down product development. We migrated very fast to AWS, then found out that talking data the same way took a bit more time and work. With that being fixed, our updated analytics product will be at a much higher level. → Already, we jointly developed a new solution: the invoice checker. Something we were both working on pre-acquisition, and by leveraging each other’s know-how, we could really speed it up and make it even better. → The same is now happening with the shipping intelligence and smart shipping teams to build the best possible recommender solution for merchants, small and large. → Culturally, it indeed was a very good match. From day one, we were welcomed into the office, and the team was at ease in no time. This also made it easy to work with other teams and departments on the integration. → The things we probably found (and still find) most difficult to get used to are the different ways of working and processes around them. Although this is definitely something where we also learn from each other and become smarter every day. This list goes on, but it’s safe to say that some things went very well and some things still need some time and work. Some of these things are frustrating and some are easy to explain. But I’m confident that by the end of this year the integration will be done. On a personal level, I have truly enjoyed the first year: visiting the coolest events, doing great marketing stuff, and closing deals we could never have imagined one year ago! On to an even better second year! 💙

Yesterday was an amazing day! 🥊 We visited XXL Nutrition in Deurne with some of our fantastic customers to meet, mingle, and connect. Deurne holds a special place in our hearts—it's where Sendcloud's journey began (12 years ago 🤯), and it's also home to Tracey by Sendcloud's roots. Visiting XXL Nutrition, one of the fastest-growing online retailers in the Netherlands, felt like coming full circle. A huge shoutout to everyone who joined us and a special thank you to Jordy Holthuijsen and Guus van Nunen for having us 🔥 #Sendcloud #XXLNutrition #Customervisit

Rolling out a warm welcome to our newest isendu team members kicking off their first week at Sendcloud HQ in Eindhoven! We’re happy to have you here 🚀

How does a traditional business turn into an e-commerce giant with hundreds of thousands of orders each year? PittaRosso achieved online success with: 🛒 An amazing shopping experience 📦 Reliable deliveries 🔁 An easy return process Check out the video for a sneak peek behind the scenes at the leading footwear retail company 🎥👠 A big shoutout to Pietro Rossato, Riccardo Voltazza, and the incredible PittaRosso team for their trust and fantastic collaboration! #Sendcloud #Pittarosso #Ecommerce #ecommercelogistics 

Exciting news update 👀 🇮🇹 Sendcloud is set to acquire a new partner in solving shipping globally! Say hello to the Italian shipping automation platform isendu.  While European e-commerce is booming, most online stores lack the power of retail giants like Amazon and Zalando. Yet consumers still expect the same level of service and experience. isendu has been empowering small and medium-sized businesses to improve their e-commerce experience since 2019. Together, we’re looking forward to offering even more robust solutions to make shipping run smoothly and help merchants exceed customer expectations. Stay tuned for more updates as we work towards completing this exciting acquisition by the end of Q3 2024! 👉 read the full story here https://lnkd.in/gU45D8Pt

Ready to hit the road in Sendcloud merch 🚲💨 Our Sendcloud Wellbeing Champs are on a mission to promote physical health through exciting initiatives, including our Sendcloud gym, bootcamp on Wednesdays, and weekly wellbeing tips! 🏋️♀️ We held a cool internal giveaway to help the bike lovers within our team to ride in style. They just picked up their stylish cycling tops and are ready to hit the road! Who else wants to ride in style with our cool Sendcloud cycling top? 👀 #Sendcloud #WellbeingChamps #OfficeCulture #WorkinTech

Me: Adds one item to shopping cart. Also me: Adds 10 more 'essentials' to qualify for free shipping. 🤷

We are hiring for our Customer Service team! 🧑💻Customer Support Team Lead - France 👩💻Customer Support Consultant - DACH 🧑💻Customer Support Consultant - Italy 👩💻Customer Support Consultant - Benelux Empower customers to become digital bosses! 👾 Assist with shipment queries using our shipping tool. Handle webcare 🕸, inbound calls 📞, chats ⌨️, and tickets 🎫. Provide professional support and propose solutions to enhance customer experience. 🎂 28 holidays/year + a birthday holiday 🎓 Study budget €2000/year 🏋️ Sendcloud Gym 🏝️ 4-week sabbatical after 3 years 💻 Hybrid work option & WFH budget And much more. Link to apply in the comment below ⬇️

Letzte Woche waren wir beim Pickware Partner Day! Ein großes Dankeschön, dass wir dieses Jahr als Hauptsponsor dabei sein konnten. Es war SUPER organisiert und wir wurden den ganzen Tag durch interessante Vorträge, spannende Netzwerk-Möglichkeiten und köstliche Verpflegung verwöhnt. Am Nachmittag durfte ich auch einen Vortrag zu Sendcloud halten und großartige Neuigkeiten teilen: 💙 Die Pickware x Sendcloud Integration ist Live! 💙 Seit langer Zeit haben wir Anfragen von Händlern nach einer Schnittstelle erhalten und in den letzten Monaten fleißig daran gearbeitet. Nun ist es endlich live und im Sendcloud App Store verfügbar > https://lnkd.in/exaQtNu2 Ich freue mich, dass einige unserer Sendcloud Partner bereits vor Ort waren, wie Anton von WIRDUZEN, Dominik Spieß und Peter Wernig! Und natürlich freue ich mich über alle neuen Kontakte, die wir knüpfen konnten, wie Jan Hajok, Henry Auffahrt und Nicoletta Gilbert. Danke Samuel Vogel, Nicolas Zander und Rebecca Falkenburg für den tollen Tag! 🚀 Wir freuen uns schon auf nächstes Jahr. #pickwarepartnerday #Sendcloud