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anupama.phalCommunity Manager

Freshservice Release Notes - June 2024Release Notes

Note: All the features/enhancements below will be available on Starter and Growth plans on June 18th, 2024 & on Pro and Enterprise plans on June 27th, 2024.Product version: 2024.R06L.01 New Features and Enhancements Change Management for DevOps - Azure DevOps, Github and Jira Connector apps Deflect email queries with Email Bot Enhanced Navigation for Problems Adding Notes for Changes Support for email notifications in the new Sandbox Associations within user modules in Analytics Customize Status Page look and feel Agent privileges for Scheduled Maintenance Migration from alert rules to alert workflows Alert Management enabled by default Modify minimum value for alert reopen interval Search on-call schedules using keywords Export all fields/columns of the software user’s table for all SaaS products Enhancements in Employee Onboarding/Offboarding Enhanced Business Rules Limit for Service Catalog Items Freddy Copilot Ticket Summary for Mobile On-Call Shift Delegati

932630

11 hours ago

subhikshaa.ganeshCommunity Manager

Freshdesk Release Notes - May 2024Release Notes

New Features and Enhancements Upcoming Features and Enhancements Bug fixesNew Features and Enhancements All features and enhancements below will be available to all customers from May 31, 2024. Salesforce Connector AppSync contacts, accounts, and custom objects between Salesforce and Freshdesk. Free to view/edit CRM data. Need to purchase connector tasks for data sync.More details here. Dynamics CRM Connector AppSync contacts, accounts, and custom objects between Dynamics CRM and Freshdesk. Free to view/edit CRM data. Need to purchase connector tasks for data sync.More details here. Pipedrive CRM Connector AppSync contacts, accounts, and custom objects between Pipedrive CRM and Freshdesk. Free to view/edit CRM data. Need to purchase connector tasks for data sync.More details here. Snowflake Connector AppSync contacts, accounts and custom objects between Snowflake and Freshdesk. Push reporting data into the Snowflake Warehouse.More details here. Azure AD Connector AppCreate

23004

11 hours ago

AAlexiouApprentice

Ticket & Workflow Management

Asset Workflow for Used By

I’d like to create a workflow to automatically assign the Asset to the User using it.Doing this manually is hell for hundreds of Assets.So we send the Agent to the users via InTune. We get the information “Last Login by” and I would like to link this information to the field “Used By”.How should I go about it to create such a workflow?

13 hours ago

djherrera211Apprentice

How do I....?

Webhook JSON set dependent field value

Good Day! Hi, i just want to ask if how can we set value of dependent field in custom fields via JSON Format.“custom_fields”: { “cf_cm_territory”: “{{tickets.cf_cm_territory}}”}how do i declare the cf_cm field?

17 hours ago

FaredoonCRApprentice

Knowledge Base

Conditional != or !== statements in Liquid

Hi there, I’m trying to use a conditional statement that checks for navigator.useragent sessionStorage.get(‘some item’) localStorage.get(‘some item’)E.g. {% if localStorage.get('some-item') != undefined %}<div>Some div</div>{% else %}<div>Some other div</div>{% endif %} When I preview the page, this doesn’t seem to do what I intend. E.g. if there is no localStorage with that key, it still shows “Some div”

18 hours ago

dillon.silzerContributor

API and Webhooks

FreshService v2 API Create Ticket with Multiple Attachments - PHP - Python

Last week, I had a conversation with FreshService support where I was pushed in the right direction towards using the FreshService API v2 (specifically, creating a ticket with an attachment) in POSTMAN.I faced significant challenges in translating this into a PHP or Python request. After quite a bit of effort, I managed to figure it out, and I'd like to share the solution I came up with so others who might be experiencing similar difficulties may benefit:FreshService API - Creating a ticket with multiple attachmentshttps://cloudaen.com/blogs/view/freshservice_api_multiple_attachmentsPHP Script (the python script can be found in my blog article above):<?php// Get API Information$password = 'YourAPIKeyHere';// Function to build multipart/form-data request bodyfunction build_data_files($boundary, $fields, $files){ $data = ''; $eol = "\r\n"; // Add fields to the request body foreach ($fields as $name => $content) { $data .= "--" . $boundary . $eol . 'Con

20 hours ago

SSITSupportApprentice

Ticketing & Agent Productivity

Outgoing responses in Freshdesk have stopped?

2 hours ago

pakistantourpackagesApprentice

Analytics, Reports & Dashboards

Pakistan tour packages

2 hours ago

raghavkannanApprentice

AI & Bots

Thank you detector not working as expected...

8 hours ago

what groupsApprentice

How do I....?

How can I receive OTP on VIRTUAL USA number?

Hi folks,I need OTP on USA number. I am living outside the USA and I need for my website project. I tried all google websites but they are not working. Can anyone please guide me? Thank you

8 hours ago

djherrera211Apprentice

How do I....?

Webhook JSON set dependent field value

17 hours ago

FaredoonCRApprentice

Knowledge Base

Conditional != or !== statements in Liquid

18 hours ago

JooApprentice

How do I....?

How do we generate the most common search words from Freshservice

The objective is to understand end-user behavior on their most used keywords to refine CX and work on better knowledge article.

21 hours ago

christian.gApprentice

How do I....?

Additional fields on snippet ticket_list

We need to have a better overview over tickets for our customers by adding important fields to the snippet ticket_list in the ticket overview on the portal. Could anyone help me to get a solution for this? This has to be possible, right?Thanks and BRChristian

1 day ago

LiamRApprentice

Automations and Workflows

Message update board?

Hi All, I was wondering if there is an app or something already built into freshdesk where i can post updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.

1 day ago

chetan33853Apprentice

Apps and Marketplace Integrations

How to get heads up push notification in Android

Hello, i want to implement heads up push notificaiton in Android . like IOS have and some other apps like whatapp etc have when app is closed or backgroup notifcation comes as heads up

1 day ago

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Outgoing responses in Freshdesk have stopped?

Pakistan tour packages

Thank you detector not working as expected...

How can I receive OTP on VIRTUAL USA number?

Freshservice Release Notes - June 2024Release Notes

Freshdesk Release Notes - May 2024Release Notes

Asset Workflow for Used By

Webhook JSON set dependent field value

Conditional != or !== statements in Liquid

FreshService v2 API Create Ticket with Multiple Attachments - PHP - Python

Outgoing responses in Freshdesk have stopped?

Pakistan tour packages

Thank you detector not working as expected...

How can I receive OTP on VIRTUAL USA number?

Webhook JSON set dependent field value

Conditional != or !== statements in Liquid

How do we generate the most common search words from Freshservice

Additional fields on snippet ticket_list

Message update board?

How to get heads up push notification in Android

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Freshservice Release Notes - June 2024Release Notes

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