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Question

Outgoing responses in Freshdesk have stopped?

  • 21 June 2024
  • 2 replies
  • 32 views
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Hi all,

new to here but have had Freshdesk in service for about 4 years.
Recently, our agents responses have stopped being received by the recipient, very odd.
We had this late last year, and resolved the issue. Just this week, it’s started to happening again, and I have no idea why.

We use a custom mail server. Delete emails after fetching is unticked.

Any other information needed?

 

Thanks,

Anthony.

2 replies

Sujitha Dhanaseelan
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Greetings @SSITSupport. Thanks for contacting Freshworks community. 

I understand you have issues with the outgoing emails using the custom mail server. To investigate and address the issue, we will need more details and access to the backend logs. Can you please check your DM and provide the necessary information so we can create a support ticket and assist you further? 

 
Thank you.
Sujitha.
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Hi @Sujitha Dhanaseelan,

I’ve not yet received a DM to provide the info that is needed.

 

Thanks,

Anthony.

 

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